Baix Pallars Holidays from £237

Had a 4 night stay and spent 700 on a private room. The three bed accessible room. We arrived and they gave us the rules, etc. Never once did they bring up a rule about bringing guests into the apartment. A few hours after checking in we brought our friend in to the hostel to say hello who was staying a block away. The manager then kicked our friend out getting aggressive with him (yelling, etc) then came into our room 10 mins later to kick us out. He told us we had 5 minutes to pack our stuff and leave. He called the police on us, yelled at us and refused to give us a refund. Terrible customer service. One of my friends is a minor and he left us out on the street without refund. Do not stay here. The hostel also was rusty and looked nothing like the photos.

Lovely property and very conveniently located, central and walkable to many of the tourist highlights. Only reason for slightly lower ratings were that the room keys didn't work multiple times which was a hassle, coupled with elevator issues that several times only had one elevator working and meant multiple climbs up and down stairs. Fine for us, but an issue for many and not great when had luggage. Not the staffs fault but just a hassle. Room and hotel itself was very nice.

The parking was free including un the underground garage if you check in online. Reception check in was brilliantly fast and efficient and luckily the room was available early. We love the garden and huge open spaces . Traditional and modern architecture. Access to Mon Brio via the Spa ( very good price in the week) is a feature we value greatly. The shower was hot, the bed comfortable, the balcony and seating with view of the pool was all much appreciated as was the friendly staff at all levels of the team . Enhorabuena! Y que vaya muy bien.

We had a wonderful time. Antonia was so kind and helpful. It is in a perfect location. We would definitely stay there again.