Customer service is excellent. The whole place is spotless, waiters picking up empty drink glasses constantly.
Very pretty resort, shopping one block away. Taxi service always waiting for you. Very low taxi fee, $20 pesos to
take you downtown. Also excellent Airport pick up and return, we paid about $35.00 dollars for seven of us each way.
This is aqn excellnet place to kick back, they also have free shuttle to the beach.
The hotel is very cute, close to the beach, the service was great except the manager was rude but all the employees were really nice. Clean but the air conditioning was dropping water they changed us room and the second room had the same problem :(
The hotel looks like a very classy 4 star hotel from the outside. Our room was a triple suite-two full rooms with kitchen counter and table, sink, but no fridge. Fantastic view of the harbor from our room. The room was clean, and the pool area was clean and well attended. On the morning of our first full day, the hotel must have been hosting a large event, and the buffet breakfast was terrible, it was crowded no tables to be found, food almost gone, no servers to be found, bees swarming around the food. The second day, I couldn't believe it was the same place. No crowds at all, and a charming first class breakfast was served at the table by an attentive waiter. We had a few requests while we were there, and all were attended to in a short order. Everything was was a short walking distance or a very cheap cab ride away. No English was spoken at the desk, but if you didn't speak Spanish like some of my traveling companions, the staff figured out how to serve their needs. The place was very quiet and we slept well.
Visitors often fall for the charms of Santa Cruz, known for its nightlife, cruise ship dock, colonial-style architecture, three white-sand beaches, and a bay filled with coral reefs. El Faro lighthouse is one of many viewpoints nestled in the surrounding hills. Nearly 30,000 acres of flora and fauna lie west of here at the Bahias de Huatulco National Park.
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