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Reviews of NH Palermo

4 out of 5
NH Palermo
Foro Italico, Palermo, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 252 out of 756 reviews" "
Rating 8 - Good. 314 out of 756 reviews" "
Rating 6 - Okay. 123 out of 756 reviews" "
Rating 4 - Poor. 44 out of 756 reviews" "
Rating 2 - Terrible. 23 out of 756 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service
The location for this hotel is great for a short stay in Palermo .. close enough to both the port and the city for all the sights. What was very disappointing and we hadn’t been made aware of was the pool area was closed due to the pool being updated with a new tile band. There are no other areas for lying out at the hotel and the hotel reception were not apologetic when we asked about it. The cleaning around the hotel is a little lax. Rubbish, glasses and a water bottle was left by the pool area for the 3 days we were there. The staircase to the first floor was definitely not mopped down or swept either. The same 6 black sticky spots on the first 6 stairs were there for the duration too. The bedroom was nice but again floors were not washed and the bathroom cleaning was a bit haphazard.
Stayed 3 nights in Apr 2024
Response from Customer Care NH PALERMO on 16 Apr 2024
Dear Kate,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.Just to clarify your comment about the pool, is not closed for work in progress we just emptied the pool for clean and make a few work but the pool officially open in May not before.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, but the immediate area isn’t what I expected. Really cool view of ships coming and going.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and staff
Stayed 7 nights in Mar 2024
Response from Customer Care NH PALERMO on 18 Mar 2024
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and polite. Hotel is kept up and clean. It’s a short walk (10 minutes) to the train station and “circus”.
Stayed 1 night in Mar 2024
Response from Customer Care NH PALERMO on 12 Mar 2024
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner Menu. Just for tourists, should be nice to have a Pizza/Sandwich/Hamburguers. After you enjoy the City, you need to come back to the hotel and have an easy dinner. After Sunset, have a car or use the taxis. The area is dark and full of homeless. Nothing happened... but you don't feel safe walking by.
Stayed 3 nights in Mar 2024
Response from Customer Care NH PALERMO on 21 Mar 2024
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Everything was well done. Service and room were excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Amenities
Great location walkable to many restaurants
Stayed 8 nights in Nov 2023
Response from customer care on 11 Dec 2023
Dear Michael,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO

6/10 Okay

Susan

Stayed 1 night in Oct 2023

8/10 Good

CARLOS

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
BUEN HOTEL
EL HOTEL ESTÁ MUY BIEN UBICADO, HABITACIÓN CON EXCELENTE VISTA AL MAR. MUY BUEN DESAYUNO, EXCELENTE ATENCIÓN. LAMENTABLEMENTE LA HABITACIÓN OLÍA A CIGARRILLO Y LA TUVIERON Q LIMPIAR D E NUEVO. EL PARKING PODRÍA SER GRATUITO POR EL PRECIO DEL CUARTO. LOS CUARTOS PEQUEÑOS Y SIN DONDE APOYAR LAS MALETAS
Stayed 2 nights in Sep 2023
Response from Customer Care on 6 Oct 2023
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Customer CareNH PALERMO

8/10 Good

tal

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel
Hotel location was in front of the sea but Super noisy, alot of Homeless around and the area is very dirty. The hotel itself has security people Wich helps feeling more safe. The hotel is pretty old and many groups using it.
Stayed 1 night in Sep 2023
Response from Customer care on 6 Oct 2023
Dear Guest,I would like to personally thank you, for the trust given to our hotel, NH Palermo, by choosing us for your stay in Palermo.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Customer CareNH PALERMO

6/10 Okay

Debesh, Mississauga

Liked: Cleanliness, staff & service
Not the greatest property to stay. Very dirty around the building. Very tiny gym. Staff were great. Did let us check out at 1pm
Stayed 2 nights in Sep 2023
Response from Customer Care on 6 Oct 2023
Dear Guest,I would like to personally thank you, for the trust given to our hotel, NH Palermo, by choosing us for your stay in Palermo.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Customer CareNH PALERMO

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Room was small and boring, no pictures.
Stayed 3 nights in Sep 2023
Response from NH PALERMO CUSTOMER CARE on 24 Sept 2023
Dear Terence,I would like to personally thank you, for the trust given to our hotel, NH Palermo, by choosing us for your stay in Palermo.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Customer CareNH PALERMO

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel, good location, nice staff.
Stayed 4 nights in Aug 2023

10/10 Excellent

Diane, East Hanover

Travelled with family
Liked: Amenities
Very friendly and helpful at the front. Desk room was beautiful well kept.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Giuseppe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Aug 2023

6/10 Okay

patrick

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Tired property in need of some TLC. Staff were friendly and helpfu. Breakfast ok, but foods that should normally be hot were always chilled eg sausages. Room cleanliness was poor. Mould on shower heads. Left over toiletries from previous users in bathroom
Stayed 3 nights in Aug 2023

10/10 Excellent

Maggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic stay and the hotel was fantastic!
Stayed 3 nights in Aug 2023

10/10 Excellent

Angelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay at NH Palermo.
Stayed 2 nights in Aug 2023

8/10 Good

Rosanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is only one thing I didn’t like was that there were no full length mirror in the room. But overall very nice place to stay within walking distance to restaurants and the beautiful board walk along the beach.
Stayed 2 nights in Jul 2023
Response from Customer Care on 4 Aug 2023
Dear Mrs Rosanna,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.This comments will be highly valued for next actions to be implemented.We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO

8/10 Good

Mohamed

Travelled with family
Liked: Property conditions & facilities
Good location
Stayed 3 nights in Jul 2023
Response from Customer Care on 4 Aug 2023
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO

10/10 Excellent

Angii

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was run efficiently BUT gently. I liked that the pool had lots of lounges & towels. I liked that it felt like home & not a stuffy, noisy or ugly hotel. We were looked after very well & appreciated it.
Stayed 9 nights in Jun 2023
Response from Customer Care on 4 Aug 2023
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.This is our objective for us , because our hotel like your home.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel excellent, staff friendly and helpful. Poolside gorgeous with excellent bar. Stayed in room with sea view it was really great watching the boats go by. Would definitely recommend.
View from balcony
Pool at night
Swimming pool
Stayed 7 nights in Jun 2023
Response from Customer Care on 4 Aug 2023
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Karen

Stayed 1 night in Jun 2023

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, staff very friendly and helpful.
Stayed 4 nights in Jun 2023
Response from Customer Care on 16 Jun 2023
Dear Gillian,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with pool
Excellent hotel with nice pool and within walking distance of centre.
Stayed 3 nights in Jun 2023
Response from Customer Care on 16 Jun 2023
Dear Steven,First, let me show you my sincere gratitude for taking the time in sending us your review through Experdia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO

8/10 Good

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was wonderful! The food is delicious even though it is the same menu everyday. The pool is very nice and the Bartender is amazing at his profession. All the staff are lovely. The view from our room was beautiful. The area around the hotel is old and unfortunately there are a lot of homeless people, but that seems to be the case wherever you go lately. If the government would clean up the area and preserve the beautiful buildings and history of the area , it would be exceptional!!
Stayed 5 nights in May 2023
Response from Customer Care on 16 Jun 2023
Dear Mrs Marion,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great full service hotel. Staff was very kind and helpful, nice little bar, quality restaurant and room service. Sufficient gym. Location on the water front at the old city wall was fantastic. Able to walk to all Palermo attractions.
Stayed 3 nights in May 2023
Response from Customer Care on 16 Jun 2023
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.Yes in effect we are very near the old part of the town, so by walk s perfect for a stay and for relax.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, conveniently located.
Stayed 2 nights in May 2023
Response from Customer Care on 16 Jun 2023
Dear Marsha,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO

10/10 Excellent

Calum

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well appointed hotel - great pool. Food was very good - although dining area inside a bit institutional. Bedroom had a large balcony and a view which was worth the extra.
Stayed 3 nights in May 2023
Response from Customer Care on 16 Jun 2023
Dear Calum,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO

10/10 Excellent

ELIZA, SANTA MONICA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the water and historic building. Soft beds, lovely balcony. Really delicious and varied breakfast buffet. Helpful staff. Strong wifi.

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We visited in March, so not all amenities available. Also, construction was going on. Location was walkable to many places. Room was nice with view of ocean.
Stayed 2 nights in Mar 2023

10/10 Excellent

Claudia

Travelled with family
Liked: Property conditions & facilities
Good!
Stayed 2 nights in Mar 2023

10/10 Excellent

Carol DePetrillo

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at NM Palermo and plan to return again in October. The staff was friendly and always willing to help with any of your needs.

8/10 Good

IQRA

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
All is good but room cleaning staff is not so good.breakfast should be between 6.30-10.30 instead of 7.00-10.00am
Stayed 3 nights in Dec 2022

10/10 Excellent

Leslie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the rooms were also very clean and modern. It was across the street from a very lively and family friendly park that had snacks to buy. The only downfall is that the parking in front of the hotel is not private parking so anyone can park there. And because it is public parking there is usually an attendant walking around expecting tips when you try to leave. Overall nice hotel with nice staff and highly recommend.

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in excellent location and within walking distance of the old city but far enough away to be in a more quiet setting.
Stayed 3 nights in Oct 2022

10/10 Excellent

cynthia, McLean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, wonderful stay
Stayed 4 nights in Oct 2022

2/10 Terrible

Erik Petteri

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Human fecal matter in the streets surrounding the hotel. Atrocious service. Zero amenities. Terrible breakfast. Atrocious cocktails. Ok view from a handful of rooms but overall not worth it. City is also pretty homophobic still.
Stayed 4 nights in Oct 2022
Response from nh Palermo Customer Care on 16 Oct 2022
Dear Sir,Dear Guest,I would like to personally thank you, for the trust given to our hotel, NH Palermo, by choosing us for your stay in Palermo.About the cocktail and for the breakfast we really apologize.However ,it was not respectful at all to leave ( we give also 1 hour of late check out free of charge) without paying the extras.If you have any problem you could have to discuss at the check out .We just have wrote in private for pay the extras.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Customer CareNH PALERMO

10/10 Excellent

John

Stayed 4 nights in Oct 2022

4/10 Poor

Ramon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
When you are in the front desk SMILE do not be mad
The guy checking us in had a bad day IT IS NOT A GOOD THING WHEN THE GUY RECEIVING YOU IS MAD AT SOMETHING THAT HAS NOTHING TO DO WITH YOU.
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view and location for Palermo
Beautiful modern hotel, magnificent view from our room , enjoy x sitting on the balcony. Excellent breakfast. Fantastic looking cation yo see all the old city
Stayed 2 nights in Sep 2022

10/10 Excellent

Julianne

Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why play music by the pool?
Lovely hotel, with lovely pool. Though would have been even better, if deafeningly loud music wasn't played at the pool side. Most people were trying to read and even with my headphones turned up to the maximum, I could still hear the music being played
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel. Good service and reasonable prices. Swimming pool is a plus. Food not so good and expensive.
Stayed 5 nights in Sep 2022

4/10 Poor

Shauna

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is not in a nice location and the pictures submitted painted a false image. The rooms were decent but we had no soap all stay, despite asking several times and the pool area is not only dirty but trashy with the vibes/music played.
Stayed 3 nights in Aug 2022

4/10 Poor

Bianca

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Never again.
I find very little to recommend, my room was nothing special although I paid for a suite, They attempted to switch my rooms to a worse room that smelt. beds are uncomfortable, being two singles pushed together that were different heights, the view was of rubbish and the parking lot. I could never get a sunbed at the pool as it was too crowded. Palmero is a great city, just don't stay here.
Stayed 3 nights in Aug 2022