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Reviews of Hotel Merkur

3.5 out of 5
Hotel Merkur
Merkurstr. 8, Baden-Baden, BW

Reviews

8.6

Excellent

Rating 10 - Excellent. 174 out of 374 reviews" "
Rating 8 - Good. 143 out of 374 reviews" "
Rating 6 - Okay. 41 out of 374 reviews" "
Rating 4 - Poor. 9 out of 374 reviews" "
Rating 2 - Terrible. 7 out of 374 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

William, Nas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Merkur a number of times. It is well priced and quiet. Breakfast is excellent. Close to buses, the Christmas Market and public baths. I recommend to anyone looking for a central hotel in the town.
Stayed 5 nights in Dec 2023

10/10 Excellent

Brenda

Stayed 2 nights in Sep 2023

8/10 Good

Raz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Monty

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
So, the hotel was unable to reserve / confirm my reservation for the weekend even though I received a reservation number from Expedia. The Hotel Merkur booked me a room at another hotel across town. So, I had to travel into the city center on foot with luggage. The hotel did not provide a map just the name of the other lodging establishment. There was no elevator in the other lodging accommodation, so I had to climb stairs to the three floor with luggage in tow. I suppose the only good outcome from the whole experience was I exercised all weekend climbing stairs with poor knees. I’ve stayed at other hotels in Baden Baden before and most have elevators to accommodate older guests. This was my first time booking a room at the Hotel Merkur. I think I will choose other accommodation in the future. Just because Expedia states your reservation is confirmed, the reality is one does not truly know until they arrive at the hotel.
Stayed 2 nights in Sep 2023
Response from Matthias Hirsch on 11 Sept 2023
Dear guest,We are one of the hotels that do not work with overbooking.Unfortunately, there was a transmission problem with your reservation, so we didn't have the reservation in our hotel program.This weekend was very well booked in Baden-Baden and we were looking for a hotel in the center of Baden-Baden.We're sorry this hotel didn't have an elevator, which we didn't know.I apologized to you in writing, offered you a discount and an additional free night in our hotel.I ask for your forbearance again as mistakes can happen.We have tried our best to find the best solution for you and I have already apologized several times.We would be very happy to welcome you as our guests another time and if you would reconsider your rating.Thank youBest regardsMatthias HirschHotel Merkur

10/10 Excellent

Mark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and well designed rooms. Wonderful staff, from check in/out to parking. Great breakfast buffet. Definitely my choice when we return to Baden
Stayed 1 night in Jun 2023

10/10 Excellent

Kobby

Liked: Cleanliness, staff & service, room comfort
Nice and clean near the city center
Amazing city, nice and comfortable hotel which located in the center of the old city. The breakfast was wonderful and the crew was kind and helpful. The only disadvantage is the missing of air-condition in the room.
Stayed 2 nights in May 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in May 2023

8/10 Good

Elise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very comfortable stay.
Nice and clean hotel with great location. Front desk staff very helpful. Only complaint is that when I needed an iron they didn’t have any at front desk.
Stayed 2 nights in May 2023

10/10 Excellent

Matthias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean, perfect located, very good food and breakfast

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

2/10 Terrible

Audrey

Stayed 1 night in Oct 2022

6/10 Okay

Marcos

Disliked: Staff & service, property conditions & facilities, room comfort
Not a great option
Hotel did not have parking available as promised. Told off site public parking would be same cost. It was more expensive than stated. Old carpets. Tired look. So so breakfast.
Stayed 2 nights in Oct 2022

6/10 Okay

Tom

Stayed 3 nights in Sep 2022

10/10 Excellent

HOFIT

Stayed 4 nights in Sep 2022

8/10 Good

Duncan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good location
Great location in the heart of Baden Baden near the main sights. The junior suite had two rooms. One double bedroom and a large room that had two double sofa beds (we only used one of them). Good air con. Parking was expensive but you are in the centre of town and don’t need to drive around. Good breakfast with a selection of bread & pastries, cold cuts, fish, muesli and hot eggs.
Stayed 2 nights in Aug 2022

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great family run hotel in the middle of town
A great family run hotel in the heart of Baden-Baden just 2 minutes walk from the bus stop from the rail station. Friendly, kind staff and very comfortable rooms, the single rooms have an extra large single bed and lovely Nespresso machine etc. The free breakfast was also nice with hot and cold options. Be aware that the single rooms like mine have no air conditioning on a hot day though it was manageable for me even at 34C. Overall a great short stay!
Stayed 1 night in Aug 2022

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel and near to main attractions.
Stayed 2 nights in Jul 2022

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle was very convenient
Stayed 3 nights in Jul 2022

8/10 Good

Gerard, Chevy Chase

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently situated for walking to explore Baden-Baden.
Stayed 1 night in Jun 2022

10/10 Excellent

Chris

Stayed 1 night in Jun 2022

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

J J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a perfect stay. Staff friendly, room lovely (not huge but i was travelling solo so it was completely fine for me) with a fully stocked and reasonably priced mini-bar and an excellent breakfast that is included in the very competitive price. Location central. If i was going back to baden-baden i would stay here again.
Stayed 1 night in Sep 2021

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 1 night in Sep 2021

8/10 Good

Welliam, Lusaka

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located near everything. No buffet breakfast as social distance practiced. Very clean with helpful staff.
Stayed 6 nights in Sep 2020

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and fantastic staff. The two girls on reception were very friendly , helpful and professional. Will b back again
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Cornelia Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Very friendly staff, great breakfast, lovely room, great location, team going above to making the place as accesible as possible for my disabled husband.
Stayed 1 night in Jun 2020

10/10 Excellent

Andreea

Liked: Cleanliness, staff & service
Was too cold in the room:( but the staff was so friendly and helpful!
Stayed 1 night in Jan 2020

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Baden Baden!
We had a wonderful stay at Hotel Markus! It was very central in town and we could walk everywhere. At check in we found our room had 2 small beds instead of one, but the front desk was very happy to change our room with no trouble at all. Would definitely stay here again if we were in Baden Baden!
Stayed 1 night in Dec 2019

10/10 Excellent

Maureen, Houston, TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a two room suite which was very large and stylish. Televisions in every room, a large common living room for all to hang out in, and the suite had an incredible bathroom. The property is within walking distance to restaurants, and shops. Very comfortable and quiet at night.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. They spoke English and had excellent recommendations for meals and activities! The hotel was a great location, the complimentary breakfast was great and I thought the price was very good!
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Very convenient to the centre, with it's own parking, this is a good choice hotel. We were the only diners for dinner on the night we stayed but we were very happy with the food on offer. The breakfast too was good.
Stayed 1 night in Sep 2019

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super room near spa
Lovely comfortable room in just the right part of town, within easy walking distance of the spa baths. It was a triple room, but we had to ask for a third set of bedding and towels. These were delivered quickly with apologies, but if you book a triple, check you have these before bed time!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a fantastic location. It is clean and has everything you realistically need. Staff were pleasant and for a last minute purchase reasonably priced.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Heitor

Liked: Cleanliness
Very well located, clean but small rooms and stand
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic. The staff, rooms, and food were great, highly recommend.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
An Excellent breakfast. Wonderful personable and knowledgeable staff.
Stayed 3 nights in Jun 2019

6/10 Okay

yam regina

Liked: Cleanliness, property conditions & facilities, room comfort
The location of the hotel is excellent. Breakfast is good and reasonable in the variety offered. Spacious, clean rooms. They promised us breakfast packed on the day of the flight, did not keep the promise and it was very disappointing!
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good ROOM GOOD BREAKFAST GOOD RESTAURANT GOOD HOTEL
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good ROOM GOOD BREAKFAST GOOD RESTAURANT GOOD HOTEL
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good ROOM GOOD BREAKFAST GOOD RESTAURANT GOOD HOTEL
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good ROOM GOOD BREAKFAST GOOD RESTAURANT GOOD HOTEL
Stayed 5 nights in Mar 2019

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room in a lovely setting
Lovely hotel. We stayed in one of the suites on the top floor, which was a treat - two separate bedrooms, a spacious living area, and a beautiful bathroom. (And televisions in every room - we experienced the glory of having the Alpenpanorama ski report in full surround sound.) The central location was a plus for access to the town. Breakfast was a treat. Narrow side streets made driving there a little tricky, and the parking area under the hotel was tight enough that we opted to park our Jeep Cherokee elsewhere. But this is pretty typical for smaller hotels in Europe, so no big deal.
Stayed 1 night in Feb 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to come back
Merkur hotel is an amazing hotel in a great location. When we arrived, the front desk receptionist was very friendly and helped us with parking. Parking was 12 Euros but it was well worth it. There is no need to move your vehicle if you drove to hotel. Breakfast was amazing with great service. Hotel was only a few minutes walk to the spas and shopping areas. We absolutely loved the privately own hotel verses the big chain hotels.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific hotel in a great location. Close to the spas, shopping, and beautiful park area. Very nice breakfast buffet. The staff was very helpful and friendly. Would stay again on another visit.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel in the old part of the town but close to everything by foot. The only facility to be improved was WiF reception i in the room-it kept fading in and out. Very varied and tasty buffet style breakfast and really good hot coffee served in an insulated pot. The best coffee I've ever had in an hotel.
Stayed 4 nights in Jan 2019