Deluxe Double Room, Bathtub | In-room safe, blackout curtains, soundproofing, iron/ironing board
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Reviews of numa | Mozart

3.5 out of 5
numa | Mozart
Franz-Josef-Straße 27, Salzburg, Salzburg

Reviews

8.8

Excellent

Rating 10 - Excellent. 119 out of 195 reviews" "
Rating 8 - Good. 45 out of 195 reviews" "
Rating 6 - Okay. 16 out of 195 reviews" "
Rating 4 - Poor. 6 out of 195 reviews" "
Rating 2 - Terrible. 9 out of 195 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hagai, new york

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
First class boutique hotel. Excellent. Deco, comfort, amenities, quiet My third stay there in the past few months. Will return if price is right (very big flacuations).
Stayed 1 night in Mar 2024
Response from numa Guest Experience Team on 10 Apr 2024
Dear Hagai,Thank you for your feedback!The opinion of our frequent guests means the world to us, and we appreciate your kind words. We wish you all the best, and we'll see you again soon.Best regards,numa Guest Experience Team

10/10 Excellent

Sam

Liked: Cleanliness, amenities, property conditions & facilities
Various bus stops nearby along with the train station very easy to get around
Stayed 15 nights in Jan 2024
Response from numa Guest Experience Team on 14 Feb 2024
Dear Sam,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Dwain

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best place for me and my girlfriend to sleep away from the crowds yet close enough to the old town. Check in was perfect. The storage lockers were awesome for our last day before our train in the afternoon. Definitely staying here next time I visit
Stayed 1 night in Dec 2023
Response from numa Guest Experience Team on 30 Jan 2024
Dear Dwain,We are thrilled to hear that you had a great experience with us. Your kind words about the amenities are greatly appreciated and we are delighted to know that you loved the location and the easy check-in process. We are looking forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Ronelle

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from numa Guest Experience Team on 30 Jan 2024
Dear Ronelle,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from numa Guest Experience Team on 30 Jan 2024
Dear Emily,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

8/10 Good

Julia, Hickling

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was perfect for our needs . Good instruction for access via code & wifi. Quiet & comfortable . Easy to walk into city centre , including Christmas markets. Loved every minute. Only dropped a star for an issue with no hot water on one day of our stay. Had to enquire via messenger to resolve the issue. Communication was good. Would stay again 😀
Stayed 3 nights in Dec 2023
Response from numa Guest Experience Team on 30 Jan 2024
Dear Julia,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Nicolas

Liked: Cleanliness, property conditions & facilities
great hotel
Stayed 2 nights in Nov 2023
Response from numa Guest Experience Team on 29 Nov 2023
Dear Nicolas,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

GREGORY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to cultural events. Great place!
Stayed 1 night in Nov 2023
Response from numa Guest Experience Team on 29 Nov 2023
Dear GREGORY,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,

2/10 Terrible

BAOKUN

Disliked: Cleanliness, property conditions & facilities
Worst hotel I’ve ever stayed! It
Stayed 4 nights in Nov 2023
Response from numa Guest Experience Team on 22 Nov 2023
Dear BAOKUN,It would help us a lot if you could share your experience with an online review, wherever you want. Just a reminder that we have properties all over Europe, and we would love to host you back! We wish you a safe trip back home. Best regards,

10/10 Excellent

Hagai, new york

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, well decorated and comfortable room. Free. Water/beer/chips, good bath (though small) with heated floor. Very well designed and was pleasure to stay in. The only negative (with sometime is positive...) was the lack of any human interaction from reservation till checkout. All by email, receiving the code etc. Worked fine, but felt a bit strange... Perhaps this is the future...
Stayed 1 night in Nov 2023
Response from numa Guest Experience Team on 15 Nov 2023
Dear Hagai,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Not worth it
For the price paid, it's just not worth it. We stayed here for 4 nights and it was just a hassle. There was NO reception desk which I wasn't aware of at the time of booking (I just thought the virtual supplemented an physical) and it was a hassle to whatsapp chat with them for anything and everything - from wifi, to getting toilet paper, iron etc. Everytime I was messaging with them, it was a waste of time on my holiday. For example, our shower didn't have enough pressure - so they asked me to make a video and share the issue (not what I want to do on a holiday!!), instead of sending someone over to have a look which is what is usually done in hotels as pricey as this one. There is also no housekeeping daily - which wasn't mentioned on their page either. The pros - location was great, good amenities, easy check in.
Stayed 4 nights in Oct 2023
Response from numa Guest Experience Team on 27 Oct 2023
Dear Guest, Thank you for your feedback. We are sorry your stay did not meet your expectations. Our property is managed digitally by a centralized guest experience team, and therefore we do not have a reception on-site but we are available 24/7. At numa, we try to reduce our impact on our planet by reducing water usage and waste. For this reason, we provide weekly cleanings for reservations of more than 8 nights. Please let us know if you would like to discuss this personally, and we will get in contact with you.Best regards, numa Guest Experience Team

2/10 Terrible

STEPHEN

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Oct 2023
Response from numa Guest Experience Team on 15 Nov 2023
Dear STEPHEN,It would help us a lot if you could share your experience with an online review, wherever you want. Just a reminder that we have properties all over Europe, and we would love to host you back! We wish you a safe trip back home.Best regards,

10/10 Excellent

Delia, London

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place, friendly staff, professional, all things very well organised except for the luggage lockers , some of which were faulty
Stayed 3 nights in Oct 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Delia,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We're working hard to enhance our processes, and every feedback helps us find ways to do that. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay. It was close to everything, easy to get around, and the check in/out was very simple. Highly recommend!!
Stayed 2 nights in Oct 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Lindsay,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

2/10 Terrible

Stephanie

Stayed 2 nights in Oct 2023
Response from numa Guest Experience Team on 15 Nov 2023
Liebe Stephanie,Es würde uns sehr helfen, wenn du deine Erfahrungen mit einer Online-Bewertung teilen könntest, wo immer du willst. Nur zur Erinnerung: Wir haben Unterkünfte in ganz Europa, und wir würden uns freuen, dich wieder aufzunehmen! Wir wünschen dir eine gute Heimreise.Freundliche Grüße,

10/10 Excellent

Andy

Travelled with partner
A very comfortable room. Check in was easy.
Stayed 2 nights in Sep 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Andy,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

Lielong

Liked: Cleanliness, amenities, property conditions & facilities
Although no reception it is convenient to have code to access our room. It is nice and clean. Coffee is good too.
Stayed 2 nights in Sep 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Lielong,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Susan,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

Thomas

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Thomas,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

2/10 Terrible

bruce r

Stayed 2 nights in Sep 2023
Response from numa Guest Experience Team on 15 Nov 2023
Dear bruce r,It would help us a lot if you could share your experience with an online review, wherever you want. Just a reminder that we have properties all over Europe, and we would love to host you back! We wish you a safe trip back home.Best regards,

10/10 Excellent

Beverly

Liked: Cleanliness, room comfort
Lovely hotel
Loved this hotel! Beautiful spacious nicely decorated room with a comfy bed and every amenity you could ask for, all complimentary. Conveniently located near the train station, many dining options and tourist attractions, including old town. Nice restaurant/bar in the hotel. Complimentary luggage storage lockers. Had a glitch with virtual check-in but they were readily available by phone.
Stayed 2 nights in Sep 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Beverly,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 Okay

Alice

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Really poorly cleaned and maintained room. Disappointing
Stayed 2 nights in Sep 2023
Response from numa Guest Experience Team on 27 Oct 2023
Dear Alice,Thank you for your feedback! We hope you'll accept our apologies for the inconvenience. If you'd like to speak in more detail, you can always contact our guest experience team. We're always looking out for ways to improve and hope we prove that to you soon.Best regards, numa Guest Experience Team

8/10 Good

P. Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice, recently renovated, well-priced. Within walking distance from the train station and the main sites. The self-serve check-in/out works great (assuming you have cell service). Offering free luggage storage lockers if the room isn’t ready is brilliant.
Stayed 2 nights in Sep 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear P. Robert,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 Okay

karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bad service
Stayed 3 nights in Aug 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Elizabeth, longniddry

Liked: Cleanliness, property conditions & facilities
Very nicely decorated and big room. There is no staff on site but the self service work well. I found the links to the website often didn’t work on my phone but we managed to check in and out using other means. Hotel is in a nice and quiet area a short walk from the station but close to the main attractions
Stayed 1 night in Aug 2023

6/10 Okay

patricia

Stayed 2 nights in Jul 2023

10/10 Excellent

Nikolas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room and close to shopping and attractions. Great stay at numa!
Stayed 2 nights in Jul 2023

8/10 Good

Dan

Travelled with partner
Liked: Staff & service, property conditions & facilities
There is no reception staff and this is a big downside for me. Room was small but clean and the bed was very comfortable. No air conditioning, but the room was actually pretty comfortable in spite of 90 degree F heat during the day. Staff in the restaurant (breakfast and dinner) were amazing and very professional.
Stayed 3 nights in Jul 2023

10/10 Excellent

Isabell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Retreat
Very beautiful remodeled room and bathroom. Outside of the hustle and bustle but still in good walking distance to all attractions. Very quiet neighborhood. Very responsive when I contacted them regarding needing more towels.
Shower in the bathroom
Bedroom
Stayed 2 nights in Jul 2023

6/10 Okay

Stephanie

Disliked: Cleanliness
Stayed 3 nights in Jun 2023

6/10 Okay

Riswanto

Stayed 1 night in Jun 2023

10/10 Excellent

Lewis

Liked: Staff & service, property conditions & facilities
Numa is the perfect place to stay in Salzburg for a solo traveler looking to have a few days in the heart of the city. The location is ideal, quiet but still not far from the middle of the city. The included breakfast is well worth it and the rooms are amazing! Would highly recommend!
Stayed 3 nights in Jun 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Joseph and Aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Nelissa

Travelled with family
Liked: Cleanliness
Clean rooms.
Stayed 1 night in May 2023

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service
Nice rooms good location
Stayed 2 nights in May 2023
Response from numa Guest Experience Team on 14 May 2023
Dear Cheryl ,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Apr 2023
Response from numa Guest Experience Team on 27 Apr 2023
Dear Silvia,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

Marc A

Stayed 2 nights in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from numa Guest Experience Team on 20 Apr 2023
Lieber Michael, wir bedanken uns für dein Feedback! Es freut uns sehr, dass du deine Zeit bei uns genossen hast. Wir wünschen dir alles Gute für die Zukunft und freuen uns darauf, dich schon bald wieder bei uns begrüßen zu dürfen!Freundliche Grüße,

10/10 Excellent

Thomas

Stayed 7 nights in Mar 2023
Response from numa Guest Experience Team on 20 Apr 2023
Lieber Thomas, wir bedanken uns für dein Feedback! Es freut uns sehr, dass du deine Zeit bei uns genossen hast. Wir wünschen dir alles Gute für die Zukunft und freuen uns darauf, dich schon bald wieder bei uns begrüßen zu dürfen!Freundliche Grüße,

10/10 Excellent

Raphael

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is modern, vibrant and very quiet! The hotel has minimal staff interaction. You have a key code to open all doors. You communicate with staff (except breakfast) via what’s app. I loved the concept and how the hotel is modern, clean and so quiet! It won’t suit some families and definitely the elderly but it’s great for everyone else!
Stayed 1 night in Mar 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Raphael,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Phillipa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

WILLEM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Graham

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice stay
it was very clean and quite. very nice decor and cozy. make sure you read your check in email so you can get your login code.
Stayed 2 nights in Dec 2022

8/10 Good

Kaitlyn

Liked: Cleanliness, room comfort
Stupid check in process
Decent hotel except for its terrible check in process. I arrived to find the front door locked and no one sitting at the front desk. Turns out this is a non staffed hotel except for the cleaners. Fortunately one of them heard us knocking and they advised us to check the messages emailed by the property. I have never, and will never, read random messages sent by the property before check in. Turns out that you have to pre register yourself through their website. Very stupid, time consuming system requiring a new user name and password. What if my phone had been dead? They need to change the check in system.
Stayed 2 nights in Nov 2022

10/10 Excellent

Christopher

Stayed 1 night in Oct 2022

8/10 Good

Angela, Cochrane

Liked: Cleanliness, amenities, property conditions & facilities
This was a lovely little spot! I mostly enjoyed the decor, the bed comfort (not the pillow!), the english tv channels and the free drinks and crisps. My only complaint was the room was a bit hot and it was too noisy to keep the window open (the provided ear plugs didn't help). I could have maybe asked the staff for a fan but as there was no one at the desk I didn't bother with the extra step to reach out.
Stayed 3 nights in Oct 2022