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Reviews of Mercure Liege City Centre

4 out of 5
Mercure Liege City Centre
Quai Saint Léonard 36, 4000 Liège, Liege

Reviews

8.2

Very good

Rating 10 - Excellent. 174 out of 555 reviews" "
Rating 8 - Good. 262 out of 555 reviews" "
Rating 6 - Okay. 86 out of 555 reviews" "
Rating 4 - Poor. 21 out of 555 reviews" "
Rating 2 - Terrible. 12 out of 555 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Agnieszka

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vanessa on 4 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Vanessa SARIHôtel Manager

10/10 Excellent

Marja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an old building and they are doing a fabulous job resurrecting a has been in an area where there are few hotels. We had a beautiful room overlooking the river. I am not sure how much noisier it will be once the trams start running on the new tracks. The breakfast was amazing!
Stayed 1 night in Dec 2023
Response from Vanessa SARI, General Manager on 18 Dec 2023
Dear Marja,Thank you for taking the time to share your review.We're delighted to hear that the room with its river view made for a beautiful aspect of your stay. Our team is proud of the historical charm our building offers, and it's encouraging to know that you appreciate the efforts to maintain its grandeur. The extensive breakfast selection is designed to offer a delightful start to the day, and we're glad it impressed you.We would be delighted to welcome you back on another occasion.Best wishes,Vanessa SARI, General Manager

10/10 Excellent

Danielle

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Vanessa on 29 Sept 2023
Dear Danielle,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Vanessa SARIHôtel Manager

8/10 Good

PETER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Thank you for taking the time to share your feedba on 25 Aug 2023
Dear Peter,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind regards,Vanessa SARIHôtel Manager

8/10 Good

Aytac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service Great Hotel
Very friendly staff and a great hotel
Stayed 1 night in Apr 2023
Response from Vanessa on 14 Apr 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Vanessa SARIHôtel Manager

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The lobby is clean and has a great area to relax and talk. The rooms and hallways could use upgrades due to being a little worn but the room was very spacious and had everything we needed. Breakfast was great and all the staff we encountered were friendly. We had dinner at hotel one night and it was excellent ! Parking has a good space for any size vehicle. About 15-20 minute walk to main city center but you see some tourist sites on way. Overall a great stay !
Stayed 2 nights in Jul 2022
Response from Vanessa SARI, General Manager on 1 Aug 2022
Dear Derek, Thank you for taking the time to review your stay. We are delighted to hear that you enjoyed our high standards as well as your spacious room with its amenities. It is also rewarding to know that our breakfasts helped start your day off on the right foot. We do carry out maintenance, whenever necessary to keep our facilities up to date, and have noted your comments for future improvements. We hope to have the pleasure of welcoming you again. Kind regards, Vanessa SARI, General Manager

8/10 Good

Stewart

Stayed 1 night in Jun 2022
Response from Vanessa on 29 Jun 2022
Dear M. Stewart, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa SARI Hôtel Manager

4/10 Poor

Andrew, Cobham

Travelled with group
Disliked: Amenities, property conditions & facilities
"City Centre" is a bit of a misnomer as it is a fair walk to the City Centre. The main issues were:- a) the car park was permanently full and there seems to be no system to control car entry so often cars were double parked blocking guests in b) the new Liege tram system is being built so the front of the hotel is currently a large roadwork.
Stayed 4 nights in Apr 2022
Response from Vanessa SARI, General Manager on 1 May 2022
Dear Andrew, Thank you for taking the time to review your stay. It is a pleasure to know that our location was convenient for you to explore the city. However, we are sorry for any challenge you had with the parking and we will be sure to look into your comments. We are also sorry for the momentary inconvenience caused by the works, however, Liège will soon have a tram for increased accessibility. We hope you will come and stay with us again. Best wishes, Vanessa SARI, General Manager

8/10 Good

Stokely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is bit far from the train station, no dining close to the property..closet multiple dining options is a at least a 20 min walk to main shoppibg. Area around the hotel not the cleanest neighborhood
Stayed 4 nights in Apr 2022
Response from Vanessa SARI, General Manager on 29 Apr 2022
Dear Stokely , Thank you for taking the time to share your review. We regret that our location wasn't quite to your satisfaction; our team are always on hand to assist with recommendations on the best way to visit the area. We look forward to welcoming you back. Best regards, Vanessa SARI, General Manager

2/10 Terrible

Michael James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is dated and in need of an overhaul. AC was broken, mattress was filthy, furniture is old and needs replacing. the staff were very nice though. I didnf enjoy my stay at this hotel
Stayed 2 nights in Apr 2022
Response from Vanessa SARI, General Manager on 26 Apr 2022
Dear Michaël, Thank you for sharing your review. We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We regret to hear of the issues you mention and urge our guests to let us know of any concerns while on-site, we would have assisted with the airconditioning immediately or found an alternative room, if available. We do carry out maintenance, whenever necessary to keep our facilities up to date, and have noted your comments for future improvements. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Vanessa SARI, General Manager

10/10 Excellent

Bjorn

Stayed 1 night in Feb 2022
Response from Vanessa on 21 Feb 2022
Dear Bjorn, We very much appreciate your comments regarding your stay at the Mercure Liege City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa SARI Hôtel Manager

10/10 Excellent

stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Vanessa on 7 Dec 2021
Dear Stephens, Thank you very much for your feedback concerning your recent stay at the Mercure Liège. It's a real pleasure to see that you enjoyed our services. Hope to welcome you in a nearest future. Kind regards, Vanessa SARI Hôtel Manager

8/10 Good

Baptiste

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall.
Standard hotel with decent facilities. Thumbs up for the nice breakfast room. Close to some of the main places of the city.
Stayed 1 night in Nov 2021
Response from Vanessa on 15 Nov 2021
Dear Baptiste, We very much appreciate your comments regarding your stay at the Mercure Liege City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa SARI Hôtel Manager

6/10 Okay

schiphol travel

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel with 80s decor. Rude front desk employee
This hotel is a blast from the past. Nothing seems to be updated since 1986. I was particularly stunned by an employee behind the front desk who was working during the day. I said bonjour twice walking up to the desk to ask something and he didn’t reply back!! I waited and repeated myself until i got a “hi” from him. How is this guy a serious employee in a chain who should greet guests first?? I also called him two days in a row from my room if he could call a taxi for me to bring me to my business meeting and when I came down he said: I forgot to call, let me call him. This happened twice in a row. The second time he even sighed like he was tired of having to arrange this for a guest. Very stunned. I wanted to ask for his name but I felt like he didn’t want to be talked to at all. Because of this I will not stay at this hotel anymore.
Stayed 3 nights in Oct 2021
Response from Vanessa on 4 Nov 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Liege City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa SARI Hôtel Manager

10/10 Excellent

Petra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think a 4 star hotel should have fridge in guest room. And a toilet brush. Very good beds, good products in bathroom, very good breakfast buffet
Stayed 1 night in Sep 2021
Response from Vanessa on 27 Sept 2021
Dear Petra, We thank you so much for your nice comments concerning your stay at Mercure Liège City Centre. We are pleased to read that you enjoy your stay. We provide fridge in our Privilège rooms so do not hesitate to request this type our room for a future stay. Due to the Covid Measures we are not allowed to provide toilet brush. We hope to welcome you again in a nearest future. Kind regards, Vanessa SARI Hôtel Manager

10/10 Excellent

Vadym

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just great! Stayed here for three weeks. Very cozy place with friendly staff. They got quite well prepared for pandemic times to satisfy the visitors. The room is small, though spacious, nice river view, tiny bathroom with a bathtub, huge table. The only thing was the heating - the system is a bit old-fashioned. All in all, this hotel has its charm and soul. Would recommend :)
Stayed 7 nights in Nov 2020
Response from Vanessa on 8 Dec 2020
Dear Vadym, Thank you for taking the time to share your valuable review. Our entire team is thrilled that you had such a pleasant experience with us! We do our best to provide top-notch service and ensure the complete satisfaction of our every guest, so this positive feedback is truly rewarding. It's great to hear that you felt safe with all the measures we put in place. We hope to see you again very soon. Kind regards, Vanessa SARI, Hotel Manager

6/10 Okay

Mor

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Nice building. Nice location. Easy for self parking
Stayed 3 nights in Jan 2020
Response from Vanessa SARI, Manager on 19 Jan 2020
Dear Mor, Thank you for taking the time to let us know your opinion of your recent stay. We are pleased to know that you appreciated our convenient location and private parking. We look forward to welcoming you back in the future. Best wishes, Vanessa SARI, Manager

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Vanessa on 29 Dec 2019
Dear Guest, Thank you for taking the time to share your valuable review. Our entire team is thrilled that you had such a pleasant experience with us! We do our best to provide top-notch service and ensure the complete satisfaction of our every guest, so this positive feedback is truly rewarding. We hope to see you again very soon. Kind regards, Vanessa SARI, Manager

2/10 Terrible

WCBC

Disliked: Cleanliness, staff & service
Our stay was sufficient(1 night), however, there were stains on the duvet cover as well as shower curtain. In addition, we had scheduled with the front desk a taxi in the morning for an afternoon ride to the train station. When we arrived in the afternoon ready for our taxi, the taxi wasn't there. Then we went to the front desk and asked them where the taxi was and they said it was around the corner. It still wasn't there. Then 5 min passed and then 10 min passed. We went back in to ask the front desk. They said the taxi was arriving currently. Another 5 min passed and still no taxi. We went back to the front desk and they said the taxi was on it's way. After another 10 min a taxi came and we almost missed our train ride.
Stayed 1 night in Dec 2019
Response from Vanessa SARI, Manager on 6 Dec 2019
Dear WCBC, Thank you for sharing a review. It is regretful to hear of the less than pleasant experience which you had at the hotel; please accept our apologies. As we do hold hygiene in high regards, we ask that guests make us aware of any shortcomings during their stay so that we may have these immediately addressed. Although the taxi service is currently separate from our hotel, we are sorry to read of the delay in your taxi arriving and again apologize for any inconvenience which may have been caused as a result. We do hope to be able to welcome you back for a more enjoyable stay. Kindest regards, Vanessa SARI, Manager

8/10 Good

conor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Parking was difficult
Stayed 1 night in Oct 2019
Response from Vanessa SARI, Manager on 29 Oct 2019
Dear Conor, Please accept our thanks for this review about your recent stay. We are delighted to know that our location was convenient for you. We are sorry for any inconvenience caused. Regarding the parking, we have taken note of your remark and apologise for any inconvenience caused. We hope that you will visit us again in the future. Best wishes, Vanessa SARI, Manager

8/10 Good

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice alternative
This is an old hotel however the staff are very helpful and the restaurant is great! Just a very nice place to spend the night on business.
Stayed 1 night in Oct 2019
Response from Vanessa SARI, Manager on 20 Oct 2019
Dear Mark. It's rewarding to read your positive feedback about Hotel Ramada Plaza Liège City Center. It is a real pleasure to know you had an enjoyable visit to our hotel and your dining experience met your expectations. Our team works hard to ensure that every guest has the best experience possible, your positive feedback inspires us to continue with our efforts. It would be a pleasure to welcome you back again. Best wishes, Vanessa SARI, Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind. The hotel was also nice. Need a little maintenance outside but inside looked nice. The rooms are also comfortable.
Stayed 1 night in Sep 2019
Response from Vanessa on 11 Oct 2019
Dear guest, Thank you for taking the time to share to let us know about your experience. We are delighted you enjoyed your stay with us and we sincerely hope to welcome you again at Ramada Plaza Liège in the nearest future. Kind regards, Vanessa SARI Hôtel Manager

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Vanessa on 9 Sept 2019
Dear guest, Many thanks for sharing your feelings about the hotel with us. Hope to welcome you again very soon in our hotel. Kind regards, Vanessa SARI Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Would not recommend :(
Dry bad experience!!! The hotel is very old in need of a re furbishment ASAP! I requested an iron and three times it was not working. The air con was not working throughout our stay. We were give free breakfast as a good will gesture for 1 day and then came to know on our check out we had to pay. We booked a double bed and were given twin bed room. Had to go check few room before we found a double bed this was at 5am. One staff member named by CLAY was the only professional person and very helpful to us.
Stayed 3 nights in Aug 2019
Response from Vanessa SARI, Manager on 28 Aug 2019
Dear Guest, Thank you for taking the time to give your opinion about your recent stay, We regret to hear that you were not completely satisfied with our hotel; we appreciate your comments in this regard and will certainly pass on your remarks to our management team. Regarding the condition of our facilities, we assure you that work is carried out whenever necessary to ensure that these are up to date. However, we do apologise for the issue with the air conditioning, our team would have been happy to assist with this issue. We can confirm that you weren't charged for breakfast. Nevertheless, we are pleased to read your comments regarding our team member Clay, he will be pleased to know that you found him helpful. Please accept our apologies once again and we do hope we may have the pleasure of seeing you again. Best wishes, Vanessa SARI, Manager

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Vanessa on 20 Aug 2019
Dear guest, Many thanks for sharing your feelings about the hotel with us. Hope to welcome you again very soon in our hotel. Kind regards, Vanessa SARI Hôtel Manager

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Vanessa on 30 Jul 2019
Dear Anna, Thank you for taking the time to let us know about your experience at our hotel. We are delighted you enjoyed your stay with us and we sincerely hope to welcome you again at the Ramada Liège in the near future. Kind regards, Vanessa SARI-Hôtel Manager

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekebd wonderland with André Rieu
Excellent short stay in The Ramada, Nothing was too much trouble, delightful City once you found it. The outskirts were quite run down with dangerous pavements for those who are unsure on their feet. Would like to do a return trip sometime
Stayed 2 nights in Jul 2019
Response from Janique on 18 Jul 2019
Dear, We would like to thank your for your nice comment and hope to welcome you again. Kind regards,

6/10 Okay

Sara R

Stayed 2 nights in Jun 2019

6/10 Okay

Tom R., Lake Elmo, Minnnesota, USA

Liked: Cleanliness
Nice place once you get there.
The inside of the hotel is very nice. They have an excellent on site restaurant. Staff was very helpful. Location to sites of Liege is walking distance if you are in good shape. Getting the hotel parking lot was extremely difficult! Good place to visit if you do need to drive.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, clean rooms and bathroom. Small separate bed for my child which was nice. Restaurant is very expensive but the food was tasty.
Stayed 1 night in May 2019
Response from Vanessa SARI, Manager on 1 Jun 2019
Dear Guest, Thank you for your review of your recent stay. It is very rewarding to hear that you had a pleasant experience with us. We are glad that the extra bed provided was just perfect for your little one. It is great to know that you enjoyed your dining experience, we do however try very hard to keep our prices competitive and apologise that we did not meet your satisfaction in this regard. We hope to welcome you back. Best wishes, Vanessa SARI, Manager

10/10 Excellent

SUNGHO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip in Liège
Sevice was great and convenient. The only problem is that the parking space is not enough. We are satisfied with the trip in Liège.
Stayed 2 nights in Apr 2019
Response from Vanessa SARI on 23 Apr 2019
Dear guest, Thank you for taking the time to let us know about your experience at our hotel. We are delighted you enjoyed your stay with us and we sincerely hope to welcome you again at the Ramada Liège in the near future. Kind regards, Vanessa SARI-Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Vanessa SARI on 14 Nov 2018
Cher client, Merci d’avoir pris le temps de nous faire part de votre expérience dans notre hôtel. Nous sommes ravis d’apprendre que vous avez apprécié votre séjour chez nous et nous espérons sincèrement pouvoir vous accueillir à nouveau à l’hôtel Ramada Liège dans un futur proche. Meilleures salutations, Vanessa SARI-Hotel Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, comfortable hotel with a great breakfast
My second stay here and I would happily stay again, especially as my room had somewhere on the wall for the shower head this time! A good reasonably priced hotel with a quiet, comfortable and spacious room and a very good selection of items at breakfast. The local area isn't the best but it isn't terrible ... it's about a 10-15 minutes walk into the centre of Liège.
Stayed 1 night in Nov 2018
Response from Vanessa SARI, Manager on 8 Nov 2018
Dear David, Thank you for this lovely review. It is always a pleasure to welcome returning guests, we would like to thank you for choosing to come back and visit us again. We are so pleased that you enjoyed our tasty breakfast buffet. It's always a pleasure to satisfy our guests with our quality and healthy products. It is very rewarding to hear that your spacious room was convenient for you. We can only thank you once again for your kind recommendation, and look forward to seeing you again on your next visit. Best regards, Vanessa SARI, Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from Vanessa SARI on 11 Sept 2018
Dear guest, Many thanks for sharing your feelings about the hotel with us. Hope to welcome you again very soon in our hotel. Kind regards, Vanessa SARI-Hôtel Manager

8/10 Good

Charles

Almost very good, just needs a few fixes.
The room was very nice and clean. Good beds, bathroom and etc. Could it have been better - yes. Staff at front desk was generally helpful but they didn't seem to know how to manage sending a letter/postcard for a guest. The buffet for breakfast was excellent - well worth the price, but the dinner menu was limited and I got one of the toughest steak I have ever tried to eat. The biggest deal is just cosmetic and could be fixed, with a few bucks. You could not tell, from the front outside, you were actually at a hotel. The facade is very flat, limited marking it was a hotel and this in an area that gives a little bit of a shudder. Parking was good/easy. Would I stay here again - yes, but I would look around for a better location and price.
Stayed 2 nights in Aug 2018
Response from Vanessa SARI, Manager on 6 Sept 2018
Dear Charles. Thank you for taking the time to share your experience with us. We are glad your room was to your liking and thank you for appreciating our cleaning service. We are sorry for the difficulties regards to the postcards, a feedback like this that we learn from and use to improve. Thank you for appreciating our team members. We are sorry that you were not quite satisfied with our dining offer, however it's a pleasure you were able to start your day off perfectly with our tasty and varied breakfast buffet. Your mention of our parking is gratefully received. We look forward to welcome you back again in the future. Best regards, Vanessa SARI, Manager

6/10 Okay

TimW, Nottingham, UK

Liked: Cleanliness, room comfort
Close to city centre
We booked this hotel for travelling to the Spa Grand Prix as closer hotels were very expensive. The location is reasonable for getting to Spa - about 45 minutes. The hotel is quite easy to find but the car park is not obvious - the entrance is about 30 metres to the left of the hotel - parking charged at 12.50 per day plus taxes. The hotel reception is quite inviting and the bar / restaurant looks ok but we did use it instead we chose to walk into the city to eat. This is a fairly easy 15 minute walk. The room was comfortable and very clean but the décor is a little dated. The bathroom was clean and functional. Did eat in the hotel as prices were typically high hotel prices - breakfast 17.50 Euro.
Stayed 2 nights in Aug 2018
Response from Vanessa SARI on 28 Aug 2018
Dear Guest, Many thanks for sharing your feelings about the hotel with us. Hope to welcome you again very soon in our hotel. Vanessa SARI-Hôtel Manager

8/10 Good

Verified traveller

Good stop
Very nice
Stayed 1 night in Aug 2018
Response from Vanessa SARI on 27 Aug 2018
Dear guest, Many thanks for sharing your feelings about the hotel with us. Hope to welcome you again very soon in our hotel. Kind regards, Vanessa SARI-Hôtel Manager

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel shame about the area
The hotel and restaurant was lovely but the area is not that nice. We went into the centre but there were lots of homeless people and we returned to the hotel quite quickly which is a shame. Restaurant was amazing, our waiter told us about the history of the building and the food was very good.
Stayed 1 night in Aug 2018
Response from Vanessa SARI, Manager on 18 Aug 2018
Dear Tracey, Thank you for your review. We are delighted that you enjoyed our hotel's relaxing ambiance and outdoor amenities. We are sorry to hear of the concerns that you had in relation to our location. We would, however, like to assure you that we are situated in a safe area, close to the 16th-century palace of the Prince-Bishops of Liege, the Liege Cathedral and a number of other famous attractions. We are happy to read that your overall stay with us was pleasant and that your room and food were to your satisfaction. We hope to welcome you again. Best wishes, Vanessa SARI, Manager

10/10 Excellent

Trace, Alabama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but in a very ghetto part of the city. Had secure parking and a good restaurant so if you just stay at the hotel you are fine, the surrounding area seemed very sketchy
Stayed 1 night in Jul 2018
Response from Vanessa SARI on 14 Aug 2018
Dear guest, thank you for taking the time to let us know about your experience at our hotel. We are delighted you enjoyed your stay with us and we sincerely hope to welcome you again at the Ramada Liège in the near future. Kind regards, Vanessa SARI-Hôtel Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from Vanessa SARI on 14 Aug 2018
Dear Anthony, Thank you for taking the time to let us know about your experience at our hotel. We are delighted you enjoyed your stay with us and we sincerely hope to welcome you again at the Ramada Liège in the near future. Kind regards, Vanessa SARI-Hôtel Manager

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ramada plaza Liege
Good hotel 10 mins walk to town centre, Hotel has limited car park spaces and that is an extra 12.5 euro a night.
Stayed 4 nights in Jul 2018
Response from Vanessa SARI, Manager on 25 Jul 2018
Dear Marc, We'd like to thank you for this nice review. We are glad you liked the position of our hotel at walking distance to the city center. We do have a parking onsite at €12,50/night. In case our parking is full, guests can find other parking places in street nearby. It would be a great pleasure to welcome you one more time. Vanessa SARI, Manager

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel - Awful Area!
This hotel doesn’t look much externally but once inside, the hotel itself is rather nice, with a garden terrace to the rear and good standard of room and lobby area. Outside however is not the nicest part of Liege and could be quite off putting for a more vulnerable traveller. A short 10/15 minute walk along the river brought us to a quite vibrant area of town but in the hour we stayed we witnessed fighting, vagrants and drunks in plentiful supply. If staying in Liege overnight and not venturing out the hotel is good and likewise if you’re not put off by what’s mentioned above the hotel is fine. If you feel like you’d be vulnerable it’s probably best to stay elsewhere.
Stayed 1 night in Jun 2018
Response from Vanessa SARI, Manager on 19 Jun 2018
Dear Christopher, Thank you for the time you have taken to review your stay. We are delighted your appreciated our hotel and the standards of your room. We have taken note of your observation regarding the surroundings. As you mentioned, our hotel is a very safe place where guests can freely enjoy their stay. We care about the security of each of our guests. Thanks again for your positive feedback about our relaxing garden terrace and lobby area. We look forward to seeing you again. Best regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Vanessa SARI, Manager on 19 Jun 2018
Thank you for your feedback. We're sorry your stay didn't meet your expectations. We'd like to hear more about this.

8/10 Good

SUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than we first expected.
It's a pity that first impressions count, as our first view of the Hotel was from the front. Not impressive looking in a run down looking area of the city. But once entering the rear car park, a far more respectable establishment revealed itself. Just an overnight stop on a many week journey around Europe, but with a few hours to look around in the evening and then 4 or 5 hours the next day, we were satisfied with our visit to Liege.
Stayed 1 night in May 2018
Response from Vanessa SARI, Manager on 25 May 2018
Dear Sue, We would like to thank you for this positive review about your recent stay. Overlooking the Meuse River, this classic hotel offers contemporary accommodations near the historical center of Liège. It's a point of pride to read that you made the most of it. We do look forward to the pleasure of seeing you again soon. Many thanks, Vanessa SARI, Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel for business trips
Comfortable room with a kettle and bottled water provided, generally clean and a great breakfast. On the down side the shower head had nowhere to put it on the wall so I had to stand in the bath and hold it above me - very strange! WiFi in the room was fast and free and the heating was adequate and easy to control. I was able to park on the street outside for free but there is also a secure 10 euros a night owned by the hotel near by. The city centre is about a mile away and is a fairly pleasant walk.
Stayed 2 nights in Dec 2017
Response from Vanessa on 8 Jan 2018
Dear guest, Many thanks for sharing your feelings about the hotel with us. Hope to welcome you again very soon in our hotel. Best regards, Vanessa SARI-Hôtel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice riverside hotel in interesting Belgian town
On the riverside, conveniently placed 10 minutes walk from the old city. Clean and comfortable, friendly staff. Only comfort complaint was that room was far too hot overnight and no apparent way to reduce the heat. Even having the window open did not really help. For a Belgian hotel the selection of beer in the bar was very disappointing. Food in the bar and at breakfast was nicely presented but I thought rather overpriced. WIFI at times overloaded. We would be content to stay there again.
Stayed 3 nights in Nov 2017
Response from Vanessa on 4 Dec 2017
Dear guest, Many thanks for sharing your feelings about the hotel with us. Hope to welcome you again very soon in our hotel. Kind regards, Vanessa SARI Hotel Manager

8/10 Good

Jean Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017
Response from Vanessa on 4 Oct 2017
Cher Client, Nous apprécions le fait que vous ayez pris le temps de commenter les services de notre hôtel. Nous espérons avoir l’occasion de vous servir à nouveau dans notre hôtel à Liège. Meilleures salutations.

8/10 Good

Masha, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, very pleasant
This is an older hotel with a little limited staff, but they are friendly and helpful. The rooms are spacious and well appointed, cleanliness and quiet is good. Location is okay, by the river, but not close to restaurants and shops. Overall, it is good value for the money.
Stayed 3 nights in Sep 2017
Response from Vanessa SARI on 25 Sept 2017
Dear guest, Many thanks for sharing your feelings about the hotel with us. Hope to welcome you again very soon in our hotel. Kind regards,

10/10 Excellent

Ritha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Response from Vanessa on 4 Sept 2017
Dear guest, thank you for taking the time to let us know about your experience at our hotel. We are delighted you enjoyed your stay with us and we sincerely hope to welcome you again at the Ramada Liège in the near future. Kind regards, Vanessa SARI-Hôtel Manager

8/10 Good

Mel , london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at food price
Great if you have a car as it provides parking (for a charge). This side of the city is not the nicest side which we don't mind but if you prefer something more central than this is not for you. I was with hubby and my son and they provided a smartly designed room with a third bed.
Stayed 2 nights in Aug 2017
Response from Vanessa on 21 Aug 2017
Dear guest, Thank you for taking the time to let us know about your experience at our hotel. We are delighted you enjoyed your stay with us and we sincerely hope to welcome you again at the Ramada Liège in the near future. Kind regards, Vanessa SARI-Hôtel Manager