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Reviews of Heliotrope Hotels

4 out of 5
Heliotrope Hotels
Varia, Mytilene, Lesvos, Lesvos Island

Reviews

8.6

Excellent

Rating 10 - Excellent. 76 out of 163 reviews" "
Rating 8 - Good. 65 out of 163 reviews" "
Rating 6 - Okay. 12 out of 163 reviews" "
Rating 4 - Poor. 5 out of 163 reviews" "
Rating 2 - Terrible. 5 out of 163 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel third time stayed no complaints
Stayed 1 night in Aug 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff that we had contact with were the best….very sweet, helpful, and professional.
Stayed 10 nights in Apr 2023

8/10 Good

Margaret

Stayed 2 nights in Sep 2022

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Hotel, great staff, very clean and great breakfast
Stayed 3 nights in Sep 2022

10/10 Excellent

Anthi

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, view and pool. I would stay here again!
Stayed 1 night in Sep 2022

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent only had one issue. The service at the pool was lacking. First meal came in about 30 minutes and the other meals half hour later.
Stayed 1 night in Jul 2022

10/10 Excellent

Adamadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern, great breakfast options, ample parking, staff very friendly and helpful. Would definitely go back
Stayed 3 nights in Jul 2022

10/10 Excellent

Philip

Stayed 1 night in Jan 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Love the views and very gracious staff.
Stayed 1 night in Dec 2021

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, great views, easy access, good service, very nice people, great value
Stayed 7 nights in Jul 2021

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel, close to MJT airport
Comfortable and convenient hotel being close to Mytilene airport. Have stayed several times and always get a warm welcome. The hotel, set around a large swimming pool, has views over the sea. A large selection of breakfast items is available, which currently is served to guests.
Stayed 1 night in Oct 2020

8/10 Good

laurent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For me really good
Obviously this hotel has been refurbished and it an interesting option where to stay in front of the beach (and the sometimes too noisy road) Due to Covid restrictions, cleaning is made in room upon request, but it's really ok. Wifi signal excellent for working. Pool available and very kind staff. Nice hotel overall so many possibilities on island. Close to airport.
Stayed 5 nights in Aug 2020
Response from Heliotrope Hotel on 19 Sept 2020
Dear Mr Laurent, We really appreciate your kind comments about our hotel. It is true that we have recently renovated our rooms. Due to the health protocol against the spread of COVID-19, the cleaning of the rooms has some restrictions but we arrange that according to safety rules. We are very happy that you enjoyed your overall stay with us! We hope to have the chance to welcome you back soon! Kind regards Heliotrope Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Heliotrope Hotel on 19 Sept 2020
Thank you very much for the perfect score you gave us! We hope to have the chance to welcome you again!

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Hotel
I really enjoyed myself here. The entire hotel was so clean which is extremely vital to me. My suite was very comfy with a tv in the seating area and in the bedroom area. There were a number of options for breakfast. Pool was crystal clear even though it was too cold for a dip (for me). Staff were very helpful and friendly. My only issue was the debate I had to have with the lady on reception over the currency I wanted charged from MY account. She failed to realise that by me selecting GBP it means they still receive the fee in their own currency and I don't get charged by my bank for a non GBP transaction. It made me feel very uncomfortable especially when she accepted it when another person advised her of the same thing I had.
Stayed 2 nights in Mar 2020

4/10 Poor

Fiona

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
I was disappointed with the cigarette smell in the room. Despite claims the room was 'non-smoking' the furnishings and bathroom had strong remnants of cigarette odour. Ironically there was even an ashtray left on the balcony table. I had to leave doors and windows open. I expect guests still don't respect this rule. What is it with this ridiculous obsession with smoking in Greece? Deodorising the room furnishings is recommended. The lift also didn't work. You call the lift and then when you get in the power cuts out. The lift should be decommissioned, I expect it doesn't comply. Doubtful I'd stay here again. To be fair, the service, proximity to airport and parking convenience were all otherwise excellent.
Stayed 1 night in Sep 2019
Response from HELIOTROPE HOTEL on 2 Oct 2019
Dear Sir/ Madame Thank you very much for taking the time to post a review about your stay in our hotel. We are glad that you found our service excellent and you liked the proximity to airport as well as the parking space outside of the hotel. Smoking in the rooms is frowned upon but not every guest respects the non-smoking signs. Please, be sure that all your comments have already been taken under consideration in our continuous effort to improve. We hope to have the chance to welcome you back and show you what our hotel really has to offer Kind regards Heliotrope Hotel

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for stopover. Warm and welcoming.
Very helpful, friendly staff. Room was clean and spacious and the beds very comfortable. Located close to the sea and there's a small beach nearby. Only downside was the music played all day by the pool. We would have preferred peace and quiet.
Stayed 1 night in Aug 2019
Response from Heliotrope Hotel on 5 Sept 2019
Dear Debra, Thank you very much for your kind comments! We hope to have the chance to welcome you back soon! Kind regards

10/10 Excellent

Jk, DC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are s truly superb. They will make any accommodation possible.
Stayed 4 nights in Aug 2019
Response from Heliotrope Hotel on 16 Aug 2019
Dear Jk, Thank you very much for your kind comments! We hope to see you again soon! Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Airport
Clean comfortable room with an excellent breakfast, nice pool and a great location very close to the airport.
Stayed 2 nights in Jul 2019
Response from Heliotrope Hotel on 16 Aug 2019
Thank you very much for you nice comments! We hope to have the chance to see you again soon. Kind regards

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was absolutely first class. Eva, the front desk receptionist was not only the model of kindness, friendliness, and efficiency, but she went out of her way to be innovative and helpful. What a wonderful advertisement she is for this property!
Stayed 3 nights in Jul 2019
Response from Heliotrope Hotel on 16 Aug 2019
Thank you for visiting Heliotrope Hotel and for taking the time to post your review! Also, thank you for your very rewarding feedback! All of our staff works to provide fantastic service for our guests and to ensure their stay with us is a memorable one. We are happy to hear that you had a wonderful time and of course look forward to welcoming you back again very soon! Kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Breakfast was average not worth waking up for Family room was spacious but terrible beds to sleep in Definitely needs upgrading in the interior Sheets had holes! Rooms and reception smelt of tobacco and cigarettes . Maybe need to have scented candles/deodorisers No paper flushing toilets this is really unacceptable for a 4 star resort rating hotel Close to airport but need a car to get to town The fact locals can pay to use the pool definitely doesn’t make it enticing too use Great views of beach ,bar and pool area were nice to sit around But selection of music was outdated (1980’s!) Staff at reception were exceptional and helpful Lift doc not meet safety standards Limited choice of hotels to stay in Mytilini so would probably have to stay there if I returned
Stayed 3 nights in Jul 2019
Response from Heliotrope Hotel on 14 Aug 2019
Dear Sir/Madam Thank you very much for taking the time to post a review about your stay. We are glad that you found our staff helpful! Please,be sure that all your comments have been taken under concideration! We hope to have the chance to welcome you back soon! Kind regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from a 4 star
We booked a standard room at the heliotrope hotel which is stated as a 4 star (far from it) and were “upgraded” to a suite which looked like it had been locked away for centuries. We tried to change and were told nothing was available. We asked if she could try for tomorrow given they were “fully” booked and Eva, the check in lady, said only if there is a cancelation given there was nothing available and she tried very hard but she couldn’t do anything. She had also lied to my sisters and told them that we were very happy with the room when we never said that. She assumed given when we called to ask about the air we never said we “didn’t” like it. I was not happy so I called hotels.com who was exceptional! They called the hotel and miraculously a room was available but it was not made. Hotels.com called again and once again miraculously housekeeping arrived and got it made. She lied to my face multiple times and had no shame to continuously do it. The room we finally got was refurbished but although it was “non smoking” it smelt like smoke and like it had never been aired out. The AC made a constant tapping sound, the electricity kept tripping out and the second last day housekeeping never bothered to make our room. Super disappointed, will never go again. Oh, and our view was a heap of construction rubbish that no one could be bothered moving. We were in room 105, do not stay there. Room107 and 106 is as per the renovated photos.
Stayed 4 nights in Jun 2019
Response from Heliotrope Hotel on 16 Aug 2019
Dear Sir/Madam, Thank you for your review of your recent stay at our hotel. We would like to apologize for the inconvienience you had during your stay in our hotel. We always stive to meet our guests needs so they have the best accommodation possible! As soon as you informed us that you were not content with the room you got, we tried to find the best possible sollution despite being in full capacity. We are glad that your friends did not have any problem and we are sorry that you experienced this unfortunate incident. We have taken into consideration all your comments and suggestions as we are always looking for ways to become better and offer a memorable stay to our quests We hope to have the chance to welcome you back and prove to you that all this was just a misundersanding. Thank you very much Kind refards

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and well equipped; pool was clean and pool service was wonderful
Stayed 3 nights in Jun 2019
Response from Heliotrope Hotel on 7 Jul 2019
Thank you very much for you nice comments! We hope to have the chance to accommodate you again soon!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Nothing special
Booked a triple share room and was given a single unrenovated room - only after complaining was I moved to a renovated room which itself was nothing special. One of the days they didn’t even service any of our rooms - housekeeping doesn’t seem to be there all day so that day they decided no one’s room gets serviced! Let’s just say I won’t be rushing back!
Stayed 4 nights in Jun 2019
Response from Heliotrope hotel on 16 Aug 2019
Dear Sir/Madam Thank you for choosing our hotel for your stay as well as for posting a review We are sorry that you did not stay 100% content with our services. We always try to find ways to meet our guests' needs and make their stay a memorable one. All your comments have already been taken under consideration in our continuous effort to improve. We hope to have the chance to see you again! Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
First time here friendly service, great breakfast buffets and perfect location just out of the city. Will be coming back again!!!
Stayed 2 nights in Jun 2019
Response from Heliotrope Hotel on 29 Jun 2019
Thank you very much!! We hope to see you again soon!! Kind regards Heliotrope Hotel

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Heliotrope Hotel on 29 Jun 2019
Σας ευχαριστούμε πολύ Thank you very much

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019
Response from Heliotrope Hotel on 29 Jun 2019
Thank you very much Ευχαριστούμε πολύ

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant, and facility was perfect. xxxxxxxx
Stayed 1 night in May 2019
Response from Heliotrope Hotel on 14 May 2019
Thank you very much!! We hope to see you again in our hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind and supporting staff. Very nice and clean acommodation. Excellent breakfast.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Only complaint there was no continental breakfast whuch I was expecting as I received in the past.
Stayed 2 nights in Aug 2018

10/10 Excellent

gamze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
We loved it. We will come again definitly Thanks for everything.
Stayed 7 nights in Jul 2018

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
This is the second time we have stayed here and I wouldn't stay anywhere else. Close to airport and the main city. Supermarket 10 min walk. Great wifi and breakfast. A couple of close restaurants but the meals at the hotel are great. What more do you want.
Stayed 2 nights in May 2018

8/10 Good

William, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Ron, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located hotel with many amenities
My wife and I recently concluded our vacation to Greece with 4 nights in Lesvos. We stayed at the Heliotrope Hotel which is 3 miles from both the airport and downtown Mytelini. It offers clean, functional rooms with an excellent pool and a filling, free, hot breakfast every morning. The pool is very nice and well maintained. Their food is very good The staff is very friendly and helped give us tips on what to do and see as well as welcomed directions to get there. We thoroughly enjoyed our stay there and would recommend it to other travelers to the beautiful island of Lesvos
Stayed 4 nights in Sep 2017

10/10 Excellent

Constantine , San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean ,good breakfast and the people who work there very accommodating And what a view ! Friday night a talented band played international music beautifully. My first time in the island of Lesvos and I hope not the last!!
Stayed 4 nights in Aug 2017

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rinaldo Fruktholm
Excellent stay by the pool.
Stayed 1 night in Jun 2017

10/10 Excellent

Yiannis, Norfolk, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was as advertised.
Staff were very helpful, room was clean and had all the advertised amenities.

8/10 Good

Katy, Australia

Liked: Cleanliness, staff & service, room comfort
Hotel close to airport
It is a convenient hotel when arriving at the airport late in the evening. We picked up our previously booked rental car at the airport, and there was plenty of parking at the hotel. The room was spacious, the en suite spotless, and there is a furnished a balcony overlooking the pool and across the road to the sea.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Conveniently hotel for both the town and the airpo
This hotel is conveniently located for both the airport and the town The airport is used infrequently and there is no disturbance from it. The breakfast is excellent. The rooms on the ground floor are a bit claustrophobic due to the wall behind them. In theory the swimming pool should be nice and enjoyable but when we were there it was out of use. I presume that it is not heated.

8/10 Good

Hugh, from Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near the airport and convenient to town
This hotel looks like it was a 5 star at one time, but it hasn't been kept up to that level. But the room was spacious, comfortable and the bathroom was well appointed. It overlooks the sea and was cooled by sea breezes at night. The breakfast had some excellent points - DIY Greek coffee, homemade local fig preserves, sautéed mushrooms - but the breads were not very good. I would stay here again.

6/10 Okay

world traveller, c

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice view. Don't stay if noise bothers you.
Very nice hotel, excellent view however the music/noise goes on all day and very late into the night. Had to wear earplugs to sleep,
Nice but noisy

10/10 Excellent

desi, cyprus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff and good location as near airport.breakfast super.

8/10 Good

John, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near beach and airport
Good and clean hotel. The rooms were comfortable, but are probably due for an update. The bathroom was too dim, so it made it hard to see anything in the mirror. The staff was very nice and tried to help. This hotel is a few miles from town center, but you could easily get into town within ten minutes. It is also right across from the Sea if you want to go for a swim. The beach is rocky, but the water if very clear. The pool and bar are very nice and the breakfast was pretty good too. This hotel is about five minute drive to the airport if you have an early flight.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay.
A nice place to stay wonderful if you want to take time to relax, big clean rooms, very friendly staff. I suggest it.

8/10 Good

Maureen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the stay
Was a quick overnight stay before flying out the next day. Lovely hotel. Helpful and friendly staff. Wifi was relatively non-existent in my room, but worked fine in Lobby. They had music that evening in the restaurant, which was really nice, and the menu was quite extensive and reasonably priced. Good food. Breakfast was fantastic with loads of hot and cold items to choose from.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel with hospitable staff. Breakfast buffet was good. Wifi was mediocre. Television programming minimal. Lovely pool.