I arrived at this hotel for a birthday weekend - two adults and 1 child. I called ahead before booking to ensure a Z-Bed could be put up and all was confirmed and I booked. Upon arrival all OK, basic looking and quite old - neither I have an issue with. Arrived at room and DOWNHILL big time! The room was tiny, no extra z-bed as it could not fit, dirt and stains up walls, doors and carpets, lights filled with dead bugs, bathroom limescale, broken plugs, very dark and dingy, looked out onto a mud bank, just rotten!! I complained to reception and they offered another room to split the 3 of us up to make up for the missing bed? So a birthday weekend with a young child then split us up? Another guest was also complaining the same time as us, they also had similar issues so not just our room! We ended up leaving there and then, the manager promised a full refund and to contact me - none of which happened surprisingly!! Hotels.com issued the refund after taking my complaint up with the hotel and receiving confirmation back that the above was true. Hotels.com are also looking further into this as this hotel should not be advertised as in such poor condition. If looking to stay here, please don't - you will regret it!!! AVOID!!!