There are a few privately owned units here so I am referring to luxury terrace Mille et une nuit. The owner did take the $650.00 immediately upon reservation so there was no communication issues with this. However after we made reservation I sent three emails to owner asking about early check in and if I could drop off luggage early. He ignored all emails. I asked orbitz to reach out to owner. After four days of trying to reach owner orbitz was unable to do so. I was further told we would be contacted by email for check in. I never realized that the caretaker would use whatsapp rather than email or phone. This delayed me checking in by hours. Michel was very kind checking us in and assured us that the room would be cleaned daily. The floor was dirty and a cleaning service failed to show up on the second night. We had no clean towels and trash was overflowing. The room also had no tissue and no paper towels. There was no instruction except verbal as to how things operated in unit. We were unable to use stove. We had to walk around our trash during the stay. As you can imagine we were very unhappy. Michel and Frederic asked that I write my complaints to the owner and they would forward my email. Of course I never heard back from owner and Michel and Frederic said they were embassed about entire situation. Please avoid this unit and you will not regret this decision.