Ratings based on 257 Verified Reviews

2.4 out of 5
35% of guests recommend
2.3 Room cleanliness
3.1 Service & staff
2.3 Room comfort
2.1 Hotel condition
Expedia-verified reviews
1 out of 5
by a verified traveller from Queenzburn

Posted 06-Nov-2018
Very disappointed the hotel was not open until 4pm in the afternoon, the entrance was very untidy and needed a good clean, the tables had not been cleaned also the wallpaper was coming off the walls in the bedroom i just couldn't stay there .
1 out of 5
by a verified traveller

Posted 22-Oct-2018
Words could not describe this place .. filthy!! Smell of dampness .. decor was terrible .. a blind man could h
3 out of 5
by a verified traveller from South Scotland

Good location

Posted 03-Oct-2018
Bed uncomfortable, mould in shower/ toilet room, toilet, mould under rim, shaky banister going up to room. Loud music till 1am on Sunday night. Passable for short stay.
2 out of 5
by a verified traveller

Posted 30-Sep-2018
Room are in desperate need of a refurbishment and to be updated. Bar area is ok but outside a bit run down and untidy. Cooked breakfast was lovely.
1 out of 5
by a verified traveller

Terrible place to stay

Posted 28-Sep-2018
Falsely advertised! Room was very small,bed very hard and uncomfortable, you could feel the springs. The entrance doors were slamming shut at 2400 till 0130 keeping us awake. Free breakfast was till 930 we ordered at 910 and they brought us 1 serving instead of 2 because it was too close to 930 cut off time. Don't stay here! Should have stayed at a hostel!
3 out of 5
for Everyone
by a verified traveller from glasgow

Posted 25-Sep-2018
Pros: staff were polite and a great breakfast
Cons: need of a lick of paint
Location: loads of restaurants and good watering holes
ideal for our needs plenty to do near the hotel this hotel is close to the train station so walking distance you can use bus service to other places
1 out of 5
by a verified traveller

Do not stay here - disgusting state

Posted 19-Sep-2018
Absolutely disgusting state of a hotel. Damp mouldy room/bathroom. Poor decor, how it is allowed to operate in that condition is beyond me. Booked for 2 nights, only stayed for one and left at 7 the next morning was no way I was eating breakfast. Slept on the bed with our clothes on. The pictures online do not match. Do your research folks that is were I failed.
2 out of 5
by a verified traveller

Posted 14-Sep-2018
Curtains wouldn’t close properly. Shower door needed repairing & bathroom in general covered in mould & mildew.
2 out of 5
by a verified traveller

Posted 09-Sep-2018
Cons: Condition of the bedrooms/bathrooms
Location: Location excellent
Brilliant location, poor standard of accomodation, bed very uncomfortable, bathroom very damp
2 out of 5
by a verified traveller

Posted 08-Sep-2018 on Hotels
The staff was very helpful when told we were leaving earlier than breakfast time, he offered us a sandwich and fruit and chips for our trip. Which he did do. We appreciate that the place is old, but there were weeds in the patio pavers and the rooms were poorly painted and in desperate need of repainting. Both rooms did not have all the curtain and shower curtain rings. So didn’t hang right. Mildew in the bathroom. Bed had huge sags. The stair railing was dangerously loose. The rooms and bedding were clean. Tea cups and tea with sugar etc. and a electric water pot were a nice touch. Please replace mattresses!