Check-in: few receptionist were free and available, but no one came in near to me to ask or to see what i am waiting for, after 3-4 min of wait i went to tell that i would like to check in, so i believe at this point reception team were not professional and to slow.
Reception very posh and modern.
Housekeeping: very helpfull, room was clean and tidy on check in and on my second day to.
Room has no problems, apart TV to slow, and a sink a little bit blocked, it is look like TV needs re-program, or make it faster on internal connection.
Spa and sauna are brilliant!
Bar staff professional and knows what they do, dont like the thing that they dont make any other cocktails apart what on the menu, but that is not big deal.
In overall hotel and the staff are really excellent and they deserve to be called the best in Brussels!
My room was 1803.
All small issues could be easily fixed.
But i am glad to all the team, well done, thank you!
Visited Brussels for one night. Wonderful small hotel, on a side street. Impressed by professionalism of staff. Location is good, short walk to city centre (20 minutes). Parking is expensive, but worry free. Very comfortable beds, had a good sleep.
On first impressions it is a good modern hotel wth clean facilities. The location is amazing, just off Louisa Avenue which has a plethora of restaurants and boutique shops. Despite this the hotel has some flaws, there is a €50 charge which they debit from your account on arrival in case you spend anything. I didnt appreciate this even though I got my money back. The room cleaning is sub standard as they don't mop the floors which are dirty. In my room there were cracks in the ceiling which didn't give me a good impression of the place. All in all for £144 for 4 nights it was a decent hotel and I would go back. I would however question its 4 star status as it is more of a 3 star hotel. Massive plus though is how big the double rooms are.
Greatly satisfied. Stayed at the hotel several times in the past, and received very reasonable rates.
The staff is very accommodating.
We travel to Brussels two times a year and this is the hotel of our choice, especially when we receive the rates we have in the past.
Good hotel close to Loiuse Plaza, restaurants, transport and city centre. Staff friendly, patient (with challenging customers!) and helpful (arranged for me to share a taxi to the airport with another hotel client). Breakfast okay. Expedia price good value.
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