From the moment our taxi pulled up at the hotel, our experience couldn't have been more delightful. The room was very comfortable and the bed divine... We had drinks at the bar, and dinner in the Crystal Lounge - also very positive experiences. All staff were friendly, courteous and obviously well trained: more importantly, all seemed to enjoy their jobs and genuinely made our stay memorable.
Staff was very friendly and helpful. The continental breakfast is just great -- a good variety of healthful, fresh and filling foods that really give you a good start for your day. Rooms are modern and clean, fairly large compared to other similar hotels. No complaints, really.
I stayed at hotel while attending a business meeting held there. The meeting rooms + food was great, really great! The breakfast buffet was one of the best in Brussels. The attention at check-in was poor (long wait), the room was OK but the bathroom was annoying (no counter space near sink, heavy and awkward hair dryer, toilette seat too high and uncomfortable, water spilling from shower). As soon as I checked in, some construction started outside my door with heavy banging and loud noises (for 30-40 minutes). It would have been nice to be told about it during check-in. In summary, a bit more attention to guests would be nice.
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