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The location was great. The room was quiet and clean. Staff were very friendly and helpful. Parking was close by. Recommend!
Claudia
Stayed 2 nights in Dec 2023
Response from Mdh on 21 Feb 2024
Thank you for choosing Marin hotel for your recent stay in our city.I was delighted to hear you had an enjoyable time at our hotel. It was a pleasure to have you as our guest and we hope to welcome you back soon.I promise that daily, our hotel’s staff will be working hard to make our guests happy and feel our hotel as their home. Best regardsManolis Kalaitzakis Hotel manager
10/10 Excellent
HYEONG
23 Dec 2023
HYEONG
Stayed 1 night in Dec 2023
Response from Mdh on 21 Feb 2024
Thank you for choosing Marin hotel for your recent stay in our city.I was delighted to hear you had an enjoyable time at our hotel. It was a pleasure to have you as our guest and we hope to welcome you back soon.I promise that daily, our hotel’s staff will be working hard to make our guests happy and feel our hotel as their home. Best regardsManolis Kalaitzakis Hotel manager
Thank you for choosing Marin hotel for your recent stay in our city.I was delighted to hear you had an enjoyable time at our hotel. It was a pleasure to have you as our guest and we hope to welcome you back soon.I promise that daily, our hotel’s staff will be working hard to make our guests happy and feel our hotel as their home. Best regardsManolis Kalaitzakis Hotel manager
Check in was easy, location is near restaurants and the ferry port. We stayed for 1 night leaving on ferry the next day.
Susan
Stayed 1 night in Sep 2023
Response from Mdh on 4 Nov 2023
Thank you for choosing Marin hotel for your recent stay in our city.I was delighted to hear you had an enjoyable time at our hotel. It was a pleasure to have you as our guest and we hope to welcome you back soon.I promise that daily, our hotel’s staff will be working hard to make our guests happy and feel our hotel as their home. Best regardsManolis Kalaitzakis Hotel manager
Thank you for choosing Marin hotel for your recent stay in our city. I was delighted to hear you had an enjoyable time at our hotel. It was a pleasure to have you as our guest and we hope to welcome you back soon.I promise that daily, our hotel’s staff will be working hard to make our guests happy and feel our hotel as their home. Best regardsManolis Kalaitzakis Hotel manager
Good breakfast. The hotel was within walking distance to the harbor. The staff was nice and helpful
George
Stayed 1 night in Sep 2023
Response from mDH on 9 Sept 2023
Thank you for choosing Marin hotel for your recent stay in our city.I was delighted to hear you had an enjoyable time at our hotel. It was a pleasure to have you as our guest and we hope to welcome you back soon.I promise that daily, our hotel’s staff will be working hard to make our guests happy and feel our hotel as their home. Best regardsManolis Kalaitzakis Hotel manager
Few disappointed in our stay at Marin hotel. There was no parking on-site. You must park at nearest city parking location and walk to hotel. This wouldn’t be bad except there isn’t a place to drop luggage before parking. Once in the unit AC was not working (they promptly corrected). The shower had mold/mildew on walls. We advised the staff and they sent someone to clean the next morning. Next shower it was back. Gave up on having this corrected. Staff was very nice in saying they would send someone to re-clean, unfortunately I think the exhaust fan was not operational in the bathroom. After booking this room in February, I read this same issue happened in other rooms.
Lee
Stayed 2 nights in Aug 2023
Response from agm on 2 Sept 2023
Thanks for your staying in our hotel. Daily, we are working hard to make our guests happy. We are appreciating your feedback which will help us to upgrade our servicesand I will personally address the issues your mentioned in your reviews and thank you reporting it to us.Best regardsManolis Kalaitzakis Hotel manager
8/10 Good
Stacey
21 Aug 2023
Stacey
Stayed 1 night in Aug 2023
Response from Mdh on 22 Aug 2023
Thank you for choosing Marin hotel for your recent stay in our city. I was delighted to hear you had an enjoyable time at our hotel. It was a pleasure to have you as our guest and we hope to welcome you back soon.I promise that daily, our hotel’s staff will be working hard to make our guests happy and feel our hotel as their home. Best regardsManolis Kalaitzakis Hotel manager
Lovely hotel located at walking distance to the port, tourist area and the bus stop to the airport. I travelled single, the room was spacious, clean and comfortable, perhaps the shower on the small side but I am not big either :). Good breakfast with a view. Friendly, helpful staff. THANK YOU!
Marius
Stayed 3 nights in Aug 2023
Response from Mdh on 20 Aug 2023
Thank you for choosing Marin hotel for your recent stay in our city.I was delighted to hear you had an enjoyable time at our hotel. It was a pleasure to have you as our guest and we hope to welcome you back soon.I promise that daily, our hotel’s staff will be working hard to make our guests happy and feel our hotel as their home. At your convenience, would you please take a moment to share your experience online,with your friends and others on your favorite travel review website? Best regardsManolis Kalaitzakis Hotel manager
8/10 Good
Francesco
Travelled with partner
28 Jul 2023
Liked: Cleanliness, staff & service
Great location for visiting the city centre. Very nice view from the breakfast room. Overall great value for money.
Breakfast quality can be improved. Room furniture need renewal.
Francesco
Stayed 3 nights in Jun 2023
Response from mdh on 30 Jul 2023
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
It is close to the airport just around the corner from the old port and a selection of restaurants and caffees.
Myrto
Stayed 1 night in Jul 2023
Response from mdh on 23 Jul 2023
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
8/10 Good
zoe, Mount Royal
Travelled with family, Travelled with partner
10 Jul 2023
Liked: Cleanliness, staff & service
We stayed one night at this property.
The toilet did not flush.We had to lift the tank to flush.
I did not receive anything extra for being a VIP.
zoe
Stayed 1 night in Jul 2023
Response from Mdh on 11 Jul 2023
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
6/10 Okay
Sophia
Travelled with family
25 Jun 2023
Liked: Staff & service
For calling this a boutique hotel, the bathroom was very dated and in need of severe remodeling. I didn't even use it. There was mold in the shower/tub. Too expensive.
Sophia
Stayed 1 night in Jun 2023
Response from Mdh on 26 Jun 2023
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Marin hotel has bedrooms' renovated on 2021, but never called our hotel boutique hotel.Best regardsManolis Kalaitzakis Hotel manager
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
Fantastic breakfast. Great staff. Walk to town and old port. Beautiful views. Perfect stay!
Ronald
Stayed 2 nights in Jun 2023
Response from Mdh on 16 Jun 2023
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
Only negative was fridge didn’t work. Only stayed 2 nights so didn’t worry about it but told them at checkout.
Scott
Stayed 2 nights in May 2023
Response from MDH on 3 Jun 2023
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
This place was worse than a Motel 6 in the US. There was black mold in the shower, and the lighting in the room was dim like in a horror movie. You could also hear people talking in the hallways and going in and out of their rooms. I wouldn’t stay here again.
Lani
Stayed 1 night in May 2023
Response from agm on 16 May 2023
Thanks for your staying in our hotel. Daily, we are working hard to make our guests happy. We are appreciating your feedback which will help us to upgrade our servicesand I will personally address the issues your mentioned in your reviews and thank you reporting it to us.Best regardsManolis Kalaitzakis Hotel manager
Staff was very helpful, both at front desk and at breakfast. Location was good for us - close to shopping and to the ferries. Only downside is that the rooms are very small. family room had 3 beds and very little floor space.
Heather
Stayed 1 night in May 2023
Response from mDH on 11 May 2023
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
2/10 Terrible
Lou Ann
7 May 2023
Lou Ann
Stayed 3 nights in May 2023
Response from agm on 8 May 2023
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
8/10 Good
ann gee
6 May 2023
ann gee
Stayed 1 night in May 2023
Response from mdh on 7 May 2023
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
6/10 Okay
Verified traveller
Travelled with group
17 Apr 2023
Liked: Staff & service
Disliked: Cleanliness
Okay for one night.
The front desk was helpful at check-in. The room tho had a strange smell and the a/c didn’t work very well. Breakfast was okay. The location is great and close to the port for ferry rides as well as a great downtown area with food and bars.
Verified traveller
Stayed 1 night in Apr 2023
Response from Mdh on 17 Apr 2023
Thanks for your staying in our hotel. Daily, we are working hard to make our guests happy. We are appreciating your feedback which will help us to upgrade our servicesand I will personally address the issues your mentioned in your reviews and thank you reporting it to us.Best regardsManolis Kalaitzakis Hotel manager
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
Quite a basic room. Clean. Reasonable condition.
Balcony was much smaller than expected. The neighbouring rooms' balcony is also side by side with ours, and separated by a piece of frosted glass that isn't fully covered. We can basically crawl under to get to the next room and vice versa...
View from the room was nice.
Breakfast is additionally chargeable.
Hotel is near to the ferry terminal and the main shopping area. We are happy with the location.
Jennifer
Stayed 4 nights in Oct 2022
Response from Mdh on 21 Nov 2022
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
10/10 Excellent
Edijs
15 Nov 2022
Edijs
Stayed 1 night in Nov 2022
Response from Mdh on 17 Nov 2022
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
4/10 Poor
Gustavo
Travelled with partner
30 Oct 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is in a good location, next to the port, the fort and the pedestrian area.
We reserved a sea front room with double bed, we got a narrow door with small window to the sea and two small beds despite reservation made 2 months earlier. The pictures do not represent the room
Gustavo
Stayed 1 night in Oct 2022
Response from Mdh on 31 Oct 2022
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. Your room has a balkony door, and there was not any window. The room was on 2nd floor.Reservation made on 20th Sept. 2022 with the remark: room with a double bed OR twins beds. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
10/10 Excellent
Susan
23 Oct 2022
Susan
Stayed 3 nights in Oct 2022
Response from Mdh on 26 Oct 2022
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
Very disappointed!! We were in room 201. In the bathroom there was so much mould !!! And even that you can remove with your finger. It hasn't been cleaned at all. It was so disgusting. We told the manager on shift that night and his answer was : well, it needs renovation.. we can do nothing for you. Also we could hear people talking on the street ! It is not isolated at all. For the rest, we did sleep well in the bed. I wouldn't recommend this hotel since it is below every hygiene standard !
Alec
Stayed 1 night in Oct 2022
Response from Mdh on 24 Oct 2022
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. In addition, I would like to add:1.) We could not change your room when you requested it because there was none available.2.) We prepared for you 4 different rooms where everywhere you thought that the rooms in terms of cleanliness were not what you wanted.3.) You persistently asked us to refund you money, because our rooms do not meet the cleanliness you wanted only in the bathroom, because as you told us you are ALLERGIC to mold.We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
Newly renovated property, good breakfast, close to the Iraklion Museum, close to downtown restaurants and shopping. Nice view of the harbor and close to the Venetian pier.
ANDREW
Stayed 3 nights in Sep 2022
Response from Mdh on 19 Oct 2022
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
6/10 Okay
Stephanie
5 Oct 2022
Liked: Cleanliness, staff & service
Near port and not far from popular areas. Good for an overnight or few nights stay.
Stephanie
Stayed 1 night in Oct 2022
Response from Mdh on 6 Oct 2022
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
8/10 Good
Khadija
Travelled with group
24 Sept 2022
Liked: Cleanliness, staff & service, amenities
The hotel is located in an excellent place and really is walking distance from the port (though there is a bit of an uphill portion) and very close to a major bus stop. The staff are very friendly and helpful as well. The hotel rooms themselves are clean and modern but the bathrooms are a little dated and may need some work . The shower is tight and there was a bar in mine that was rusty. The light in my room flickered constantly and we had to leave it off. I stayed for one night so there was no time to make a complaint. The beds though are wonderfully comfortable though the blankets are thin. Aside from that the breakfast included was excellent and the view from the breakfast area was beautiful.
Khadija
Stayed 1 night in Sep 2022
Response from MDH on 24 Sept 2022
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
great place for a 1 night stay. near the port and city, and short ride to airport. Comfortable and clean
Gladis
Stayed 1 night in Sep 2022
Response from Mdh on 21 Sept 2022
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
Great hotel close to port. Very helpful front desk. Breakfast buffet had a good variety of food. View of port from balcony was beautiful. Bus station was only a few minutes walk away. Would definitely stay here again.
Verified traveller
Stayed 2 nights in Sep 2022
Response from Mdh on 18 Sept 2022
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
8/10 Good
Emily
15 Sept 2022
Emily
Stayed 1 night in Sep 2022
Response from Mdh on 17 Sept 2022
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
It was a nice hotel, beds are comfortable, breakfast was great. Would stay here again.
Verified traveller
Stayed 1 night in Sep 2022
Response from Mdh on 14 Sept 2022
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
Great hotel - close to shopping food and the port to catch our ferry.
Kenneth
Stayed 1 night in Sep 2022
Response from Mdh on 11 Sept 2022
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
8/10 Good
Simon
9 Sept 2022
Simon
Stayed 1 night in Sep 2022
Response from Mdh on 11 Sept 2022
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home. We are appreciating your feedback which will help us to upgrade our services.Best regardsManolis Kalaitzakis Hotel manager
10/10 Excellent
Benjamin
7 Jul 2022
Benjamin
Stayed 1 night in Jul 2022
Response from Mdh on 13 Jul 2022
Thanks for your staying in our hotel. Daily, hotel’s staff working hard to make our guests happy and feel our hotel as their home.
We are appreciating your feedback which will help us to upgrade our services.
Best regards
Manolis Kalaitzakis
Hotel manager
The location is good if you want to catch a ferry at the port nearby. The view is wonderful from the breakfast hall.
Jing
Stayed 2 nights in Jun 2022
Response from Mdh on 30 Jun 2022
Thanks for your staying in our hotel. Daily, we are working hard to make our guests happy. We are appreciating your feedback which will help us to upgrade our services.
Best regards
Manolis Kalaitzakis
Hotel manager
The bar downstairs no longer exists and when I returned after an evening meal out it would have been nice to relax with a drink.
Kathleen
Stayed 1 night in May 2022
Response from agm on 14 Jun 2022
Thanks for your staying in our hotel. Daily, we are working hard to make our guests happy. We are appreciating your feedback which will help us to upgrade our services.
Best regards
Manolis Kalaitzakis
Hotel manager
I enjoyed everything about the hotel. The check-in was very professional yet they you treated like family. Staff was extraordinary, breakfast delicious. Beds were very comfortable.
Peggy
Stayed 3 nights in May 2022
Response from Mdh on 12 Jun 2022
Thanks for your staying in our hotel. Daily, we are working hard to make our guests
happy. We are appreciating your feedback which will help us to upgrade our services.
Best regards
Manolis Kalaitzakis
Hotel manager
Marin hotel’s Reception desk is on duty 24 hours daily, so any time you will arrive our employee will be welcoming and checking you in.
Best regards
Manolis Kalaitzakis (Mr.)
Manager
Marin Hotel
8/10 Good
Ralph
17 May 2022
Ralph
Stayed 1 night in May 2022
Response from Mdh on 19 May 2022
Thanks for your staying in our hotel. Daily, we are working hard to make our guests happy. We are appreciating your feedback which will help us to upgrade our services.
Best regards
Manolis Kalaitzakis
Hotel manager
Get a room with a view of the Fortezza and balcony if you can, but even if unavailable, the hotel is wonderful. Parking garage, port, and grocery store very nearby. Pedestrian area lined with restaurants, coffee shops, and stores are nearby, too. Highly convenient hotel that is managed with care!
Patricia
Stayed 1 night in Apr 2022
Response from Mdh on 12 Apr 2022
Thanks for your staying in our hotel. Daily, we are working hard to make our guests happy. We are appreciating your feedback which will help us to upgrade our services.
Best regards
Manolis Kalaitzakis
Hotel manager
Customer service was superb. View from our room was great. Location is walkable to everything Heraklion old town has to offer. Beds were comfortable and room was clean. Would highly recommend.
Patrick
Stayed 2 nights in Apr 2022
Response from Mdh on 9 Apr 2022
Thanks for your staying in our hotel. Daily, we are working hard to make our guests happy. We are appreciating your feedback which will help us to upgrade our services.
Best regards
Manolis Kalaitzakis
Hotel manager
6/10 Okay
Ariane
23 Dec 2021
Liked: Cleanliness, staff & service, amenities
Amazing staff. Amazing service. But it was not quiet. Banging coming from somewhere throughout the night. And people outside were loud even with windows closed. This was in December. But for one night and the price, would recommend.
Ariane
Stayed 1 night in Dec 2021
Response from Mdh on 28 Dec 2021
Thanks for your staying in our hotel. Daily, we are working hard to make our guests happy. We are appreciating your feedback which will help us to upgrade our services and I will personally address the issues your mentioned in your reviews and thank you reporting them to us.
Best regards
Manolis Kalaitzakis
hotel manager
Thanks for your staying in our hotel. Daily, we are working hard to make our guests
happy. We are appreciating your feedback which will help us to upgrade our services.
Best regards
Manolis Kalaitzakis
Hotel manager
Thanks for your staying in our hotel. Daily, we are working hard to make our guests
happy. We are appreciating your feedback which will help us to upgrade our services.
Best regards
Manolis Kalaitzakis
Hotel manager