All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I enjoyed the convince of breakfast being provided and ordering my Starbucks coffee.
Michelle
Stayed 1 night in Apr 2024
6/10 Okay
Wesley
Travelled with family
21 Apr 2024
Liked: Cleanliness, staff & service, amenities
Super busy area but very quiet hotel. The beds we had were so uncomfortable. Elevator buttons barely work and valet lost my car which put us behind on leaving. The manager was great and immediately refunded us.
We were put in a room with a view of the roof and a wall. It is extra expensive to stay here since valet parking is sooo high
Jeffrey
Stayed 2 nights in Jan 2024
Response from Hyatt Place Team on 7 Apr 2024
Dear Jeffrey, I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. Please know that your comments and issues will be addressed.
This location exceeded our expectations. The staff was so kind and attentive. It’s just a basic hotel, but it’s comfy and clean and honestly, that’s what you want when you have stay away from home.
Daniel
Response from Hyatt Place Team on 4 Mar 2024
Dear Daniel,Thank you for your excellent review. We are so pleased our team exceeded your expectations. We hope to see you again. Much appreciated.
10/10 Excellent
ENRIQUE, Wylie
3 Mar 2024
ENRIQUE
Stayed 1 night in Mar 2024
Response from Hyatt Place Team on 7 Apr 2024
Dear ENRIQUE, We are so glad you enjoyed your stay. Thank you for the review. We appreciate your feedback and look forward to welcoming you back.
4/10 Poor
Laurie
Travelled with partner
3 Mar 2024
Liked: Cleanliness, staff & service, amenities
The air conditioning system was so loud that we could not sleep. Every time it came on it woke us up. It was like a gale force wind. I had to out the covers over my head. Miserable.
Laurie
Stayed 1 night in Mar 2024
Response from Hyatt Place Team on 4 Mar 2024
Hello Laurie,Thank you for providing a review. We are sorry to hear that you were unable to sleep due to the AC. We will look into this and appreciate your feedback.
love the full breakfast, staff very helpful with dinner recommendations, transportation and anything else we asked about. convenient location to all of downtown area.
Roger
Stayed 3 nights in Feb 2024
Response from Hyatt Place Team on 26 Feb 2024
Hello Roger,Thanks very much for the excellent review! We are so pleased you enjoyed your stay; breakfast and you found our location convenient.
8/10 Good
Rosmari
Travelled with partner
25 Feb 2024
The room key that keeps people safe by allowing only people in the hotel to access through the elevator
Rosmari
Stayed 2 nights in Feb 2024
Response from Hyatt Place Team on 26 Feb 2024
Hello Rosmari,Thank you for your review. Our guest's safety and security are very important to us, and we appreciate you noticed. Thanks very much.
Dear Luis,Thank you for your fantastic review. We are so pleased to hear that you enjoyed your stay with us and our team provided great service. Thanks again!
The pool looked nothing like the photos online, we were not the only couple to walk in with our bathing suits on, and walk out. We booked this hotel based on the pool and breakfast and both were subpar.
Jonah
Stayed 4 nights in Feb 2024
Response from Hyatt Place Team on 13 Feb 2024
Dear Jonah,Thank you for providing a review. We apologize your stay was less than exceptional. We appreciate your feedback.
Air conditioner went out, phone did not work in room. Asked for Manager, no one ever contacted me but was told at checkout that I was refunded $29 dollars to Expedia. I paid 245 and checked in around 10PM. Not happy. Over all staff was great and bartender made an excellent margarita mix!
Shamire
Stayed 1 night in Feb 2024
Response from Hyatt Place Team on 12 Feb 2024
Hello Shamire,Thank you for providing a review. We are sorry your stay was less than exceptional. We appreciate your feedback and that you had a good experience with our team.
the one thing I did not like is that there was a man from the outside that was using computers to watch porn and jacking off. My friend witness this and reported it and i was surpised that one, you allow those sites, that they are not blocked and 2 with the computers being so close to front desk how this happens, 3 you need to have a password for hotel guest only and 4 the room is opened to the outside and anyone from the outside could have seen this happen.
Tia
Stayed 3 nights in Jan 2024
Response from Hyatt Place Team on 6 Feb 2024
Hello Tia,Thank you for bringing the unfortunate situation to our attention. We have addressed the situation and appreciate your feedback.
6/10 Okay
Alberto, Coral Springs
Travelled with family, Travelled with group
28 Jan 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very well located, nice staff and general condition of the hotel.
Our room had a very loud noise coming from some duct near the window, that keep running for the whole time of our stay.
Alberto
Stayed 1 night in Jan 2024
Response from Hyatt Place Team on 29 Jan 2024
Der Alberto,Thank you for the great review and we are pleased to hear that you enjoyed the location and had a good experience with our team. Thank you for the feedback regarding the noise. We will look into it. Much appreciated.
Hyatt Place is right downtown, close to the main streets and the river. The park is a short walk across the bridge and is an enjoyable town. The Hyatt staff were good and the valet was handy (parking is $50 per night or more anywhere in Austin).
Norm
Stayed 3 nights in Jan 2024
Response from Hyatt Place Team on 16 Jan 2024
Hello Norm,Thanks very much for your kind review. We are so pleased you enjoyed your stay, location and our team provided friendly service. We appreciate your feedback.
Great location and very roomy, but for the price lacking in other ways. Breakfast was very limited, bed was not the most comfortable, and the doors slam beyond control.
Verified traveller
Stayed 1 night in Jan 2024
Response from Hyatt Place Team on 8 Jan 2024
Thank you for taking the time to provide a review.
The location of the hotel was perfect for walking pretty much everywhere. All of the staff I came in contact with was super nice and very helpful with every question we threw at them. The beds were VERY comfy and our room was spacious. The shower head was tall enough that I didn't have to bend down. The climate control in the room kept it very comfortable without creating a "cold side" or "hot side".
Kerry Ann
Stayed 6 nights in Dec 2023
Response from Hyatt Place Team on 8 Jan 2024
Hello Kerry Ann,Thank you very much for the excellent review. We are so pleased you enjoyed your stay and had a great experience with our team. We will share the positive feedback. Thank you again.
10/10 Excellent
lisa
Travelled with family, Travelled with family and small children, Travelled with partner
the service of the hotel is horrible, they don even change the bed sheets, dont even the towels, very disapointed, for the price I was hopping more service atention, but for the price is no worth it.
Aram
Stayed 2 nights in Dec 2023
Response from Hyatt Place Team on 6 Jan 2024
Dear Aram,Thank you for taking the time to provide a review. We are sorry your stay was less than exceptional.
Dear Andrea,Thank you very much for the fantastic review. We are so pleased you enjoyed your stay and had a great experience with our team. We will share the positive feedback. Thank you again.
8/10 Good
Mark
Travelled with family and small children
2 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking added $55 extra per night. That was a rough surprise.
Mark
Stayed 4 nights in Dec 2023
Response from Hyatt Place Team on 6 Jan 2024
Dear Mark,Thank you for your great review. We are glad you enjoyed your stay. Our parking rates are published on the website and the rates are in line with the downtown Austin market. We appreciate your feedback.
We had a pleasant stay. Our biggest issue was the parking. They should reveal that only option is a valet parking when you book the hotel. Also, they should have self park as well. Traveling with kids for 9 hours you need easy access to your car. I saw many families unhappy about parking solution.
Sasho
Stayed 5 nights in Dec 2023
Response from Hyatt Place Team on 6 Jan 2024
Hello Sasho,Thank you for the review. We are pleased to hear that you enjoyed your stay. Our parking option and rates are published on our website. We appreciate the feedback.