Dear Christine, Thank you for choosing us. It is good to know you had a satisfactory stay. However, we are sorry for the disappointment caused by the hotel's cleanliness and condition and that you felt the need to update. We will share them with the concerned team for further improvement. On the positive side, it is nice knowing you were pleased with our location and found the staff nice. Please return for an outstanding time while in the area again.Sincerely,Hotel Management

Dear Jeremy, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you in the future. We appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Sergio, Thank you for your review about Extended Stay America. We are pleased you had a pleasant visit and enjoyed your trip with our helpful staff. However, we apologize for any inconvenience caused during your time with us. Our housekeeping team has been informed about your remarks, and they are attending to the issue on a priority basis. Please be our guest, and we hope to make your stay memorable the next time you are in the area.Sincerely,Hotel Management

Dear Glenn, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into this and ensure it does not happen again. Our front desk team works 24 x 7 to help our guests. Thank you for bringing this to our attention; we are grateful for your patience. Please return; we will provide you with a beautiful experience.Sincerely,Hotel Management

Dear Jonathan, We're truly sorry to learn about your experience. Maintaining the cleanliness and comfort of our accommodations is of the utmost importance to us, and we apologize for falling short of your expectations. We will share your insights with our housekeeping team to uphold our standards and enhance our guest experience. We value your feedback and hope you'll give us another chance to regain your confidence in our hotel in the future.Sincerely,Hotel Management

Dear Julia, Please accept our gratitude for posting feedback about your stay at Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

Dear Alecia, We appreciate you bringing this incident to our attention and are sorry for what transpired. It is very concerning to read your comments as we take the safety of our guests very seriously. Such incidents are very unusual at our hotel, and we offer our most humble apologies. We are reviewing this with our leadership team and will take the necessary action to ensure such instances are not repeated. We value your feedback and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Shannon, Thank you for providing feedback about your recent stay. We apologize for any inconvenience you experienced due to the smoky smell and the atmosphere of the surrounding areas. We appreciate you bringing this to our attention, and we will be taking steps to address these issues to ensure a more comfortable and pleasant stay for our guests in the future. While we know this stay did not meet your expectations, we hope for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Michelle, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us. Although you had a satisfactory time here, but please accept our apologies for the inconvenience caused in the middle of the night, disturbing your sleep. Also, we are sorry for the disappointment with the amenities in the room. Our front desk is always there to help you and improve your time. Having you as our guest was a pleasure, and we hope to see you again soon. Sincerely,Hotel Management

Dear Guest, We are grateful for having you as our guest and appreciate your positive feedback about our convenient location. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We will address your issues with our team to ensure such situations do not recur. Your insights are invaluable, and we genuinely apologize for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Angelina, Thank you for taking the time to share your valuable feedback. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. We assure you that our guests' safety and well-being are paramount to us. To this end, we have a security presence on our premises. Also, our front desk is always available to help make your stay as comfortable as possible. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. Thank you for choosing us, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Dawn, We sincerely apologize for the unfortunate experience you had during your stay. Your feedback about cleanliness, pests, and interactions with our staff needs to be more reflective of our standards. We take these matters seriously and actively address them to improve our services. We regret any discomfort caused and appreciate your patience. Please know that we are committed to ensuring a more positive experience for our guests. If your plans allow, we would value the opportunity to host you again, providing you with a stay that meets our usual high standards. Thank you for bringing these issues to our attention.Sincerely,Hotel Management

Dear Norma, We're delighted to hear that you found your stay at Extended Stay America convenient! Providing a convenient experience for our guests is our priority. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Olga, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely, Hotel Management

Dear James, Thank you for choosing us and sharing your remarks about our location. Our team strives to ensure each guest has a pleasant stay, so we are happy you had one. However, we are sorry for the upkeep issues in your room that impacted your time. We have noted and shared it with our housekeeping and maintenance team for further improvement. Our front desk team is always there to help you. Further, we are disappointed to know your remarks about our breakfast not meeting your taste. We will discuss with the team for improvement. Once again, we hope you will give us another chance to show you the outstanding service we provide.Sincerely,Hotel Management

Dear Ravi, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret the hotel was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping team to ensure all areas are thoroughly cleaned and inspected. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management

Dear Steve, Thank you for sharing your feedback about your stay at Extended Stay America. We're glad to read that you found our hotel to be clean and comfortable and that you appreciated having a full kitchen. We are also pleased that our convenient location within walking distance of Moody Theatre and downtown was perfect for you. We understand your observations about the pull-out sofa and the amenities, and we appreciate your perspective on the value offered by our hotel. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Clinton, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Mariana, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory and you liked our location close to the downtown. However, we regret that your stay was anything other than perfect. We would love your feedback if there is anything we could have done to improve your experience. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Hotel Management

Dear Scott, We are deeply sorry for the discomfort and dissatisfaction you experienced during your stay. The issues with the overpowering smell, the cleanliness of the room and towels, and the unsanitary conditions are unacceptable and not reflective of our standards. We take your comments seriously and will address these concerns with our team promptly to ensure a more comfortable and enjoyable experience for future guests. We hope you will consider giving us another opportunity to provide a more positive impression during your stay in the future. Thank you for sharing your experience.Sincerely,Hotel Management

Dear Kelly, Thank you for taking the time to tell us about your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We appreciate your input and will address these issues promptly to ensure a more comfortable experience for our guests in the future. We are glad that you found the rest of your visit enjoyable, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Karely, Thank you for taking the time to provide your feedback. We are sorry that your experience did not meet your expectations regarding our breakfast offerings and pricing. We understand the importance of a satisfying breakfast to start your day and apologize for any inconvenience caused. Your comments will be shared with our team as we work towards improving our services and offerings. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Quennie, Thank you for your review. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit.Sincerely,Hotel Management

Dear Yolanda, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Graham, Thank you for taking the time to write a review of your visit. We take these matters very seriously and appreciate you bringing this to our attention. Let us check with the team to know what went wrong and assist you further. Our dedicated team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots. Our expert team is always at work to ensure the seamless delivery of the best hotel experience. In the meantime, please reach out to our front desk for further assistance. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Billy, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the various problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a flawless stay in the future.Sincerely,Hotel Management