4/10 Poor
Alice
Travelled with partner
25 Mar 2024
Liked: Cleanliness, staff & service
My low rating is mainly because they absolutely refused to give us kettle! We were informed that because we were in an “economy” room we weren’t allowed to have one - only people in fancy rooms were allowed!! So ridiculous - I’ve never had that happen anywhere in the world or in any of the other 4 hotels we stayed in on our Italy vacation. We like our tea, so every time we wanted hot water we had to go begging for it at the front desk and wait while they filled a teapot for us. We had done 2 hectic weeks in Rome and Venice and I was excited to have a long lazy first morning in La Spezia drinking tea and catching up on emails and social media only to discover that not only was there no kettle but also no internet! I even got dressed and went down to get hot water only to find the front desk crowded with guests checking out so I sadly went back to my room to drink water and sulk!! The room was also extremely small and dark. We did ask to upgrade, but they were full so we couldn’t, although they did let us have a slightly larger room with a bigger window. I guess the hotel is so conveniently situated for catching the train to Cinque Terre that they don’t have to bother as it’s fully booked all the time. On the plus side, the public areas of the hotel are lovely, the restaurant was good, and it’s very conveniently situated. Maybe just don’t book an economy room if you don’t want to be treated like a low class guest!
Alice
Stayed 4 nights in Mar 2024