Lounge

Reviews of Hotel Firenze E Continentale

4 out of 5
Hotel Firenze E Continentale
Via Paleocapa 7, La Spezia, SP

Reviews

8.6

Excellent

Rating 10 - Excellent. 425 out of 1003 reviews" "
Rating 8 - Good. 419 out of 1003 reviews" "
Rating 6 - Okay. 108 out of 1003 reviews" "
Rating 4 - Poor. 38 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Alice

Travelled with partner
Liked: Cleanliness, staff & service
My low rating is mainly because they absolutely refused to give us kettle! We were informed that because we were in an “economy” room we weren’t allowed to have one - only people in fancy rooms were allowed!! So ridiculous - I’ve never had that happen anywhere in the world or in any of the other 4 hotels we stayed in on our Italy vacation. We like our tea, so every time we wanted hot water we had to go begging for it at the front desk and wait while they filled a teapot for us. We had done 2 hectic weeks in Rome and Venice and I was excited to have a long lazy first morning in La Spezia drinking tea and catching up on emails and social media only to discover that not only was there no kettle but also no internet! I even got dressed and went down to get hot water only to find the front desk crowded with guests checking out so I sadly went back to my room to drink water and sulk!! The room was also extremely small and dark. We did ask to upgrade, but they were full so we couldn’t, although they did let us have a slightly larger room with a bigger window. I guess the hotel is so conveniently situated for catching the train to Cinque Terre that they don’t have to bother as it’s fully booked all the time. On the plus side, the public areas of the hotel are lovely, the restaurant was good, and it’s very conveniently situated. Maybe just don’t book an economy room if you don’t want to be treated like a low class guest!
Stayed 4 nights in Mar 2024

10/10 Excellent

Maryanne, Pymble

Liked: Cleanliness, amenities
Customer service was great. Jazz night on the day we arrived in the bar area which they asked if we would like to attend. Gave us milk for our tea at no charge. Room comfortable and quiet. Breakfast great. Lots of options and fresh fruit.
Stayed 2 nights in Feb 2024
Response from La Direzione on 26 Feb 2024
Dear Maryanne,thank you for posting such a great review and for your kind words.We are so happy to read your stay has been pleasant and we look forward for your next visit at our property.Kindest regards and see you soon.

10/10 Excellent

Ana, Sarnia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train, beautiful modern hotel. Smell nice in the lobby. I will recommend this hotel..
Stayed 1 night in Jan 2024
Response from La Direzione on 18 Feb 2024
Dear Ana,thank you for your great review and your kind words.We are glad to read your stay has been pleasant and we'll be waiting for you soon for your next visit in La Spezia.Kindest regards

10/10 Excellent

Ann

Stayed 1 night in Jan 2024

8/10 Good

Leong hong

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Near to the shoppings area
Response from La Direzione on 21 Mar 2024
Dear Leong Hong,thank you for posting a review.We are glad to read your stay has been pleasant and we hope to see you again soon in the future.Kind regards

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

6/10 Okay

Matthias lance

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It very near train station. Like really stone throw. Car park is near by. Room is pretty small. Toliet bathing area the drainage clog.....
Stayed 2 nights in Nov 2023

8/10 Good

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the modern look of the rooms and the friendly bar.
Stayed 2 nights in Nov 2023
Response from La Direzione on 17 Dec 2023
Dear Thomas,thank you for posting a review.We are delighted to read you had a pleasant stay at our property and we'll be waiting you soon for your next visit in La Spezia.Thanks again and best regards.

10/10 Excellent

Stanislav

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Nov 2023
Response from La Direzione on 17 Dec 2023
Dear Stanislav,we'd like to thank you for your positive comment and we are so glad your stay has been pleasant.We look forward to seeing you again soon.Kindest regards

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

francisco

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on the river Arno and a lovely hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jose, Tucson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All new and service was excellent
Stayed 2 nights in Oct 2023
Response from La Direzione on 18 Dec 2023
Dear Jose,thank you for posting a review and thank you for your fantastic feedback.We are so glad your stay has been pleasant and we'll be waiting you for your next visit in La Spezia.Kindest rgeards

10/10 Excellent

Zaida, Fort Pierce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located close to the train station. Restaurant and bar were very good! The town is not too pretty...
Stayed 1 night in Oct 2023
Response from La Direzione on 27 Oct 2023
Dear Zaida, thank you for your feedback.We are glad to read your experience has been pleasant. We hope to see you again in the nearest future.Kind regards

8/10 Good

Refael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not so good
The hotel is close to the station but that was the only good thing. The room is too small and the staff was not nice. The hotel doesn't have parking and you should pay ~25 Euros a day for parking.
Stayed 2 nights in Oct 2023
Response from La Direzione on 27 Oct 2023
Dear Rafael,thank you for posting a review. We are glad to read you appreciated the location of our Hotel, very close to the main train station in order to visit easily the beautiful Cinque Terre and our sorroundings.We do offer a private garage and the price is 25.00 per day; since we have limited space we always suggest to reserve it in advance. Otherwise there is a public parkig just next to the main entrance of the Hotel.We are surprised to read that the staff was not kind; we usually receive positive comments about it. However, thank you for your report.We hope to welcome you back in the near future.Thank you and kind regards

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Matthew

Stayed 2 nights in Sep 2023

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place with the exception of the shower. The shower space is extremely tight.
Stayed 2 nights in Sep 2023
Response from La Direzione on 6 Oct 2023
Dear Ricardo,thank you for posting a review.Please next time don't hesitate to inform the reception; it would have been our pleasure to assign you a different room with a bigger bathroom, if available.We hope to be welcoming you again soon at our Hotel.Kind regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
great hotel and excellent location
Stayed 2 nights in Sep 2023
Response from La Direzione on 6 Oct 2023
Dear James,thank you for posting such a wonderful review.We'll be waiting for you again soon.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Sun kiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Tushar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern hotel, huge bathrooms but the town of La Spezia can get a little sketchy at night time
Stayed 1 night in Aug 2023
Response from La Direzione on 6 Oct 2023
Dear Tushar,thank you for your feedback.We are glad to know you had a pleasant stay at our Hotel.Best regards and see you soon.

10/10 Excellent

Derek, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rental bikes for going around the area
Stayed 1 night in Sep 2023
Response from La Direzione on 6 Oct 2023
Dear Derek,thank you for your feedback.We'll be waiting for you soon again at our property.Kind regards

8/10 Good

Srdjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff was somewhat indifferent in helping us figure out where to park as their parking was full.
Stayed 2 nights in Sep 2023
Response from La Direzione on 6 Oct 2023
Dear Srdjan,thank you for your feedback.We are very sorry to hear that the staff was not helpful with parking directions.We immediately reported what occurred so that it does not happen again in the future.We have private parking at the rate of 25 per day and we always advise our guests to reserve it, as we are in the city center and our garage is not very spacious.We hope to welcome you again in the nearest future.Thanks and see you soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really liked this property
Stayed 1 night in Sep 2023
Response from La Direzione on 6 Oct 2023
Dear John,thank you for your review.We are glad your stay has been pleasant.Kind regards

10/10 Excellent

Rexander

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Stephen

Travelled with partner
Room was dark and just adequate
Stayed 1 night in Sep 2023
Response from La Direzione on 30 Sept 2023
Dear Stephen,thank you for your feedback.In reference to the room you have chosen, the Economy type, it is a room equipped with all comforts but characterized by smaller dimensions and a much lower price than the other five types we have available.However, next time don't hesitate to point it out at reception.We would have been happy to move you to another room if we had been informed of any inconvenience during your stay.We hope to see you again soon to offer you a better experience.

8/10 Good

gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Jennifer, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, near to train station and city center with several dinning options around.
Stayed 1 night in Aug 2023
Response from La Direzione on 31 Aug 2023
Dear Jennifer,thank you for posting a review. We are glad to read your experience at our Hotel has been pleasant. We do hope to see you soon again in La Spezia. Kind regards

10/10 Excellent

Jane Ellen

Stayed 1 night in Aug 2023

10/10 Excellent

Gillian

Stayed 2 nights in Aug 2023

10/10 Excellent

Zan Zahidah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located close to the train station, staffs are friendly and helpful, room is comfortable.
Stayed 2 nights in Aug 2023
Response from La Direzione on 31 Aug 2023
Dear Zan,thank you for taking some time to post a review. We are glad your experience at our Hotel has been pleasant and we look forward to see you again soon. Kind regards

8/10 Good

MAURO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a bit dirty and noisy at night. Hotel lacks sound proofing
Stayed 1 night in Aug 2023
Response from La Direzione on 1 Sept 2023
Dear Mauro,thank you for posting a review.We feel bad to read you have encountered some issues with the room assigned to you and we are surprised to read that you found the room dirty, we usually have positive reviews about it.Regarding to the sound proofing, please next time inform the reception. In fact all the rooms have new finishes in order to guarantee perfect sound insulation. It would have been our pleasure to assign you a different room.We hope to see you again in the nearest future.Kind regards

8/10 Good

Rosy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 3 nights in Aug 2023
Response from La Direzione on 31 Aug 2023
Dear Rosy,thank you for posting a review. We are glad to read your experience at our Hotel has been enjoyable and we hope to be welcoming you again soon.Best regards

10/10 Excellent

Pino

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fantastic location, great staff, great breakfast and easy to get to other locations (Portofino, Cinque Terre) Rooms are dated but very clean!
Stayed 2 nights in Aug 2023
Response from La Direzione on 9 Aug 2023
Dear Pino,thank you for posting such a wonderful review.We are glad to read our Hotel has fully met your expectations.We can't wait to welcome you again.Thanks again and best regards.

10/10 Excellent

Allyala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Nice people, great location. Room was very nice! Really felt like staying in style. Seconds from the train station and walking street for dinner
Stayed 1 night in Jul 2023
Response from La Direzione on 6 Aug 2023
Dear David,thank you for posting a lovely review.We are glad to read your stay at our Hotel has been enjoyable and we look forward to see you soon again in La Spezia.Kindest regards,

6/10 Okay

Daniel C

Travelled with group
Liked: Cleanliness
Next to the train station, but nothing else around it
Stayed 1 night in Jul 2023
Response from La Direzione on 31 Aug 2023
Dear Daniel,thank you for your feedback.We are glad you enjoyed the proximity of the Hotel to the train station and we hope to see you again soon.

8/10 Good

Ishikawa

Stayed 2 nights in Jul 2023

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel conveniently located near the train station.
Response from La Direzione on 6 Aug 2023
Dear Ryan,thank you for posting such a beautiful review.We are delighted to read your experience at our Hotel has been pleasant and we look forward to see you soon again in La Spezia.Kindest regards,

8/10 Good

Mary, New York

Travelled with family
Liked: Staff & service
This is a good cchoice if you are traveling by train. Right across the street from the train station. The staff was very helpful. The bar has good drinks and they have a great breakfast spread. The rooms are sl I ghtly run down and the air conditioning was not great.
Stayed 1 night in Jul 2023
Response from La Direzione on 6 Aug 2023
Dear Mary,thank you for posting a review.We are glad your stay has been pleasant and you appreciated in particular the location of the Hotel and the kindness of our staff. We hope to see you soon again.Kindest regards

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2023

10/10 Excellent

Debbie

Stayed 1 night in Jul 2023

6/10 Okay

James

Stayed 2 nights in Jun 2023

8/10 Good

Roxana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just a few steps from the train station.
Stayed 1 night in Jul 2023
Response from La Direzione on 6 Aug 2023
Dear Roxana,thank you for your beautiful review.We'll be waiting for your next visit in La Spezia.Kindest regards

10/10 Excellent

CLARA

Liked: Cleanliness, staff & service, property conditions & facilities
Info about Deluxe room
I Book a Deluxe room for 3 when hotel told me will be a roller bed , didn’t like it, never credit for only two people the size of the room was very nice but the size of the shower is like 2.5 feet by 2. 5 feet, my husband is not heavy and was very uncomfortable taking the shower; I need it to was my hair and didn’t do it because how I chow u confortable the size was; I book a second room for my daughter, her room was find the shower size fine. Spoke to hotel and wanted to speak to the manager , but wasn’t here so , she will e mail me; I never got refund for the 3er person in muy room. Had to pay for breakfast!. Have picture of the shower.
Stayed 1 night in Jun 2023

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice
Stayed 2 nights in Jun 2023
Response from La Direzione on 6 Aug 2023
Dear Allan,thank you for posting a review.We are delighted to read your stay at our Hotel has been enjoyable and we look forward to see you soon again in La Spezia.Kindest regards,

10/10 Excellent

Corrado

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ho trovato l'albergo molto curato nei particolari, ha una bella sala per la colazione con un buffet completo e personale molto cortese.
Stayed 1 night in Jun 2023
Response from La Direzione on 19 Jun 2023
Gentile Corrado, grazie per la sua meravigliosa recensione.Ci fa molto piacere leggere che abbia apprezzato la scelta che proponiamo tutte le mattine durante il servizio di prima colazione e la cortesia del nostro personale. Grazie ancora, l'aspettiamo presto di nuovo a La Spezia.Cordiali saluti

10/10 Excellent

Nathalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very convenient to take the train to Cinque Terre( station is across the street). The restaurant was very good for supper and aperitivo!
Stayed 3 nights in Jun 2023
Response from La Direzione on 19 Jun 2023
Dear Nathalie,thank you for posting such a fabulous review. We are delighted to read you enjoyed your experience at our Hotel and we look forward to see you soon again.Kindest regards

10/10 Excellent

Samoil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Breakfast buffet was very good
Stayed 2 nights in Jun 2023
Response from La Direzione on 9 Jun 2023
Dear Samoil,thank you for posting such a fabulous review. We are delighted to read you enjoyed our breakfast selection. We serve it every morning from 7 to 11 a.m. and it's open to both Hotel guests and outside guests. There are local products and they are featured to meet everyone's needs.Thank you again for the beautiful review and, hoping to welcome you back to our facility for your next visit to La Spezia, we take this opportunity to extend our warmest regards.