Indoor pool, seasonal outdoor pool, pool loungers

Reviews of Senator Inn & Spa

3 out of 5
Senator Inn & Spa
284 Western Ave, Augusta, ME

Reviews

7.8

Good

Rating 10 - Excellent. 373 out of 1002 reviews" "
Rating 8 - Good. 307 out of 1002 reviews" "
Rating 6 - Okay. 158 out of 1002 reviews" "
Rating 4 - Poor. 92 out of 1002 reviews" "
Rating 2 - Terrible. 72 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Chad

Stayed 1 night in Feb 2024

6/10 Okay

Dillan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the world! Wish I could always stay here!
Stayed 1 night in Feb 2024
Response from Senator Inn & Spa on 13 Feb 2024
Thank you, Amy!! It is always a pleasure to have you. See you soon!

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Senator Inn & Spa on 13 Feb 2024
Thomas, we apologize that you did not thoroughly enjoy your stay with us. If there is any information that would help us to improve our amenities and offerings, please let us know.

8/10 Good

ingrid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa is lovely and a lot of fun and relaxation for young and old alike. The spa staff are super friendly. The restaurant servevs very delicious breakfast znd lunch.
Stayed 1 night in Dec 2023

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wnjoyed the stay. The room was clean and it was nice and quiet. Our room had a door to the outside and a door to the inner hall way. The spa was geeat. They have a very nice pool that doesn't wreak of clorine. We would definitely stay there again.
Stayed 1 night in Dec 2023
Response from Senator Inn & Spa on 13 Feb 2024
Hi Donald, thank you for your kind and thoughtful review. We are so happy to hear that you enjoyed your stay and hope to see you again in the future!

6/10 Okay

David

Business traveller
Quant pool and hot tub were nice
Stayed 1 night in Dec 2023
Response from Senator Inn & Spa on 13 Feb 2024
David, we are glad to hear that you enjoyed the pool and hot tub amenities. Thank you for the feedback.

6/10 Okay

Lauren , Chuck

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Sink in our sitting room leaked , furniture was really worn, our beds were "Uncomfortable", fire place was barely warm when turned on. Staff had to replace the stopper in our bath tub.
Stayed 2 nights in Dec 2023
Response from Senator Inn & Spa on 13 Feb 2024
Good Morning Lauren,I apologize that you were displeased with the condition of your hotel room. Our guests' satisfaction is our top priority, and we are so sorry that this fell short for you. If there is anything we can do to make things right for you, please let us know.

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Senator Inn & Spa on 13 Feb 2024
Melissa, thank you for your review!

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff
Everyone was very friendly and helpful. Bed was very comfortable. Hotel was a little more dated than it appeared online but was clean and comfortable. Most everything was closed because it was Christmas. The restaurant staff was very nice, food was ok, decent prices.
Stayed 1 night in Dec 2023
Response from Senator Inn & Spa on 13 Feb 2024
Good Morning Kelly,Thank you for your kind review! We are so lucky to have such amazing team members. For the most part, we are glad you enjoyed your stay and hope to see you in the future.

10/10 Excellent

Bonnie

Stayed 1 night in Dec 2023
Response from Senator Inn & Spa on 13 Feb 2024
Bonnie, thank you for the great review!

10/10 Excellent

Sarah

Stayed 2 nights in Dec 2023
Response from Senator Inn & Spa on 13 Feb 2024
Sarah, thank you for leaving such a great review!

10/10 Excellent

Frederick

Stayed 1 night in Dec 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Senator Inn & Spa on 13 Feb 2024
Thank you for the great rating, Tylor!

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 4 nights in Nov 2023

6/10 Okay

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A night away
The hotel was okay. I expected more just because it was a spa as well. Just like a comfort inn. Blow dryer didn't work. Needs to be updated. Did like the cute table and chairs outside the door.
Stayed 1 night in Dec 2023

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bruno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Leyna

Stayed 2 nights in Oct 2023

10/10 Excellent

janet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a beautiful spa on site, starbucks across the road, excellent customer service, delicious breakfast and lunch. Parking drive up to my room and small business centre. Unfortunate that the restaurant is no longer open for dinner. I would stay there again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dorris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service only problem side parking when their are trucks parked on back part very difficult to get out of the parking spot assigned to your room. Everything else was excellent and staff so helpful
Stayed 1 night in Nov 2023

8/10 Good

Keith

Travelled with family
Liked: Staff & service, room comfort
1st stay ok will return to utilize more.
There was a lot going on so it was loud with many teens running the halls. Staff was polite but also seemed overwhelmed. Room should of been cleaner and items needed upgrading. All in all it was what we needed with a good price and many additional options that we did not take advantage of. I would go back and try it again, utilizing some of the things i did not before.
Stayed 2 nights in Nov 2023

2/10 Terrible

Nicole

Travelled with family
Disliked: Amenities
When I book this property it advertised that there was breakfast included when we got to check in the reception deck told us that it is no longer included. Also the sheet on the bed was dirty.
Stayed 1 night in Nov 2023

8/10 Good

Christine, Methuen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice, plenty of space. Hotel is conveniently located. Good quality for the price, although the room was a little outdated.
Stayed 2 nights in Nov 2023

6/10 Okay

Christopher

Business traveller
Liked: Staff & service
Room setup
Stayed 1 night in Nov 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

2/10 Terrible

Lisa

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Amity

Travelled with group
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Complete disappointment.
There was only 1 employee on during check-in on a Saturday evening and the hotel was completely booked. So there was a long line when we arrived and it took a long time to get checked in. The employee was pleasant and worked efficiently but there were just too many checkins for 1 person. Their queen beds are small. They refused to give us a rollaway bed. The room was clean but it badly needs repairs. The pillow was comfortable, the sheets were nice, but the bedding was thin. This is Maine in the fall, thicker blankets are necessary. We wont be staying here again. For the money we spent, there were several other options and next time we'll try one of them.
Stayed 1 night in Nov 2023

4/10 Poor

Arthur

Business traveller, Travelled with family
Disliked: Property conditions & facilities, room comfort
The senator hotel should be held in contempt . Sad
Stayed 2 nights in Oct 2023

10/10 Excellent

Bruno

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Naomi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Changes
We have stayed here many times over the years - this time we were disappointed to find the restaurant not open for the evening meal -- that the rooms were not cleaned daily and yet a tip envelope was left on the the desk (FOR WHAT) and that the only massage slot open was only 60 minutes and 90 minutes was not available -- On a positive the front doors were locked when we got there due to the shelter in place caused by the shooting in Lewiston and that many other security measures were being taken .. We do understand that the lack of people willing to work is effecting guest services everywhere..
Stayed 2 nights in Oct 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Colin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough drawers in the room … shower was OK
Stayed 1 night in Oct 2023

6/10 Okay

LORRIE

Travelled with family
Liked: Cleanliness
I thought you would give me an AARP discount and they said because of a third party set-up the discount not eligible. Without using Expedia I probably would not have found your establishment, now probably won't go back, also pool/hot tub not set at convenient times. - we got back from event at 8.45 and too late to enjoy the facility
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2023

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A really high deposit fee, refunded after departure. It will remain to be scene how quickly that fee is removed from the credit card.
Stayed 1 night in Oct 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best places I have ever stayed at.
Stayed 3 nights in Oct 2023

8/10 Good

Jacob

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Sherri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that this property is convenient for my purposes. I didn't like that they take a $200 deposit on my credit card just in case I use something or smoke in the room. I am going to do neither.
Stayed 1 night in Oct 2023

8/10 Good

Cathy

Unusual entrance to our room up a steep outdoor ramp.
Stayed 1 night in Sep 2023

4/10 Poor

Erica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hair in the shower Food on the floor Definitely not cleaned
Stayed 1 night in Oct 2023

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok. Air Conditioner was not working
Stayed 1 night in Oct 2023

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always on my list
Always helpful staff, clean rooms at an affordable price in the heart of Augusta, ME
Stayed 1 night in Oct 2023

2/10 Terrible

Courtney

Travelled with partner
Disliked: Amenities
Our fireplace did not work and they shut the power off in the morning, for maintenance yes, but they cpuld have told us or moved us. It was our night away for our 20th wedding anniversary, epic fail
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023