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Reviews of Budgetel Inn & Suites

2 out of 5
Budgetel Inn & Suites
2051 Gordon Hwy, Augusta, GA

Reviews

5.6
Rating 10 - Excellent. 12 out of 81 reviews" "
Rating 8 - Good. 17 out of 81 reviews" "
Rating 6 - Okay. 12 out of 81 reviews" "
Rating 4 - Poor. 15 out of 81 reviews" "
Rating 2 - Terrible. 25 out of 81 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

3.6/10

Amenities

5.2/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Travelled with group
Liked: Cleanliness, staff & service, amenities
The manager!!!
Stayed 2 nights in Apr 2024

4/10 Poor

Wilfredo

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell smoke
Stayed 1 night in Apr 2024

2/10 Terrible

Karen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like this property because the manager or owner was very rude and angry about the fact that I booked my reservation online. The next time I went he was yelling that he had a $3,000 water bill like it was my fault and told me that he didn't care what expedia had on the website he was charging $75 and was not taking reservations made online. Basically he wants you to pay with cash so he can get the money right then and does not want you to book online because he claims he doesn't get all the money. The maid was coughing so bad that I thought she had covid and anyone who has been here before knows what I am talking about I stayed here twice in both times she appeared to be coughing badly. If you stay here check the mattress pads and make sure they are clean and also check the mattress itself. Pull the covers back to ensure that your sheets are clean. And if I can't make my reservation online then I will no longer deal with this establishment
Stayed 1 night in Jan 2024

8/10 Good

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Aaliyah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs to have better workers and manager
Stayed 1 night in Oct 2023
Response from Alex on 11 Nov 2023
Hi, Pets are not allowed, however guest stayed with Dog without prior information and approval.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Broken toilet
The room is clean although the toilet hand and seat is broken. That could have been a simple fix
Stayed 1 night in Oct 2023
Response from Alex on 11 Nov 2023
Hi, Thanks for your valuable feedback, issue has been rectified.

2/10 Terrible

Kaysha

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No towels in room
Stayed 2 nights in Aug 2023

2/10 Terrible

billy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible place to stay prostitutes and drugs everywhere people aurging outside late in the night had to call management twice to get anyone to come help with next door fighting don't stay here terrible one of the worst I've ever stayed in
Stayed 1 night in Dec 2021
Response from Manager on 6 Dec 2021
Mr, BILLY JAMES GREER. You are the one who bring the trouble in your room. The lady in your room and the guy visiting know each other and they had issue. Involving to Front desk at 1:30am for your internal issue. We were about to called sheriff and the lady in room asked the guy to leave.

2/10 Terrible

Garfield

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Manager on 4 Jul 2021
Thank you for taking time, to do review for us. We will see you back soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021
Response from Manager on 10 Jul 2021
Thank you for staying with us. Hope you have great day.

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Manager on 27 Jun 2021
Thank You, For taking time to do the review.

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid !!
I left and went to another hotel. Spent 10 min in room - decided to walk across parking to Waffle House. Met a couple crack heads in the parking lot . Re looked at my room and saw dirt and broken toilet seat. Water damage all along air conditioning unit - gross. Just left - went to another hotel. Literally paid for 2 hotels on same night . Felt very dirty and unsafe. Worried about leaving my tools in car . Avoid
Stayed 1 night in May 2021
Response from Manager on 3 Jun 2021
Thank you David for taking time for your review.

4/10 Poor

Chadwick

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just a place to sleep
A place to sleep nothing more. Cigarette burns on bedspread despite being a non-smoking room. They did supply fresh towels at least. TV was decent.
Stayed 2 nights in Apr 2021
Response from Manager on 15 Apr 2021
Thank you for your respond. We will take note directly.

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just walls were dirty bunch of spots of dirt on the sheets and burn holes everywhere looked like they made meth in the place a lot lmao
Stayed 1 night in Jan 2021
Response from Manager on 19 Jan 2021
Sorry, to hear that your stay was not satisfied. but we will take note directly.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures are misleading. Don’t be fooled. Try other options.
Stayed 1 night in Oct 2020
Response from Manager on 24 Oct 2020
We are so sad to hear that you were so unhappy with your stay and apologize for any inconvenience that you experienced. I assure you that we are working to correct the problems. We hope to have you as a guest again in the future.

4/10 Poor

Verified traveller

Maaaan! I wanted an affordable getaway from reality for the weekend and got 8th
Stayed 1 night in Aug 2020
Response from Danny on 26 Aug 2020
Sorry, but we didn't have any information reported.

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Bedbugs
Stayed 1 night in Aug 2020
Response from Danny on 17 Aug 2020
Please make sure "location" before you write anything. We did not received your reservation at this location nor you stayed with us. But we are happy to help you to find your stay location.

10/10 Excellent

Deshaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Danny on 17 Aug 2020
We really appreciate your great respond, we will this with our staff. Hopefully see you back soon.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hell motel
Dirty. Dark. Bugs. Loud. Ill repair. Rude. Worst.
Stayed 1 night in Jul 2020
Response from Mike on 11 Jul 2020
This reservation went to No-Show; We wish you do honest review, Guest never Checked Inn.

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Danny on 30 Jun 2020
Thank you sir for rating us. we hope you enjoyed your stay with us.

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Danny on 30 Jun 2020
Thank you sir for rating us. we hope you enjoyed your stay with us.

2/10 Terrible

James

Stayed 2 nights in May 2020
Response from Danny on 17 Jun 2020
Sorry, we didn't meet your expectation, We will take this note directly.

8/10 Good

Desiree

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2020
Response from Danny on 28 Apr 2020
We really appreciate your time to do review for us.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great cheap place to stay
Stayed 2 nights in Apr 2020
Response from Danny on 28 Apr 2020
We really appreciate your time to do review for us.

10/10 Excellent

Pac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Danny on 29 Mar 2020
Thank You for staying with us. We appreciate your time for review.

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice, the other guests not so much
The room was nice and clean. The place is older so do t expect shiny modern chic. My only complaint was the other guests were very loud most of the night. They woke me up repeatedly throughput the night. I tirned on some music and was good to go afyer that.
Stayed 2 nights in Feb 2020
Response from Danny on 23 Feb 2020
Thank you very much for your respond, we really appreciate your feed back.

8/10 Good

Verified traveller

Liked: Staff & service
Very peacful quite
Stayed 1 night in Dec 2019
Response from Danny on 29 Dec 2019
Thank You for your great respond. We looking to see you in future.

6/10 Okay

Michael

Travelled with group
Stayed 1 night in Sep 2019
Response from Danny on 3 Oct 2019
Thank you for taking time for review.

2/10 Terrible

Steve, Agusta ga.

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
There was people walking in and around the property hold night i didn't know if they was selling or buying something!!!!!!!!!
Stayed 1 night in Sep 2019

6/10 Okay

Patrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Rahkiah

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Budgetel on 21 May 2019
Thanks for staying with us

6/10 Okay

CrimsonWright

Travelled with family
We came for the Masters. Limited options available. It is what it is.
Stayed 2 nights in Apr 2019
Response from budgetel on 21 May 2019
thank for taking a time to review and will take a note of your comment

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
People were very friendle. Room smelled heavy of cigarette smoking. very old property, minimum maintenance
Stayed 3 nights in Apr 2019
Response from Budgetel on 21 May 2019
thanks for taking a time to review and we will take a note of your comment and will work on it

2/10 Terrible

Sad

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very poor cleanliness and quality. I slept with my clothes on. Bed has a sheet and then a nasty cover over it..not even a blanket. Mini fridge was rusted out. Shower had mold and stained tub. Door deadbolt didn't work and chain was missing. Very bad quality.
Stayed 1 night in Apr 2019
Response from budgetel on 21 May 2019
thanks for taking a time to review, sorry for the bad experience on your stay but will work on the things you pointed out

4/10 Poor

Latacia, Georgia

Disliked: Cleanliness, property conditions & facilities, room comfort
Should Have Known
My friend recommended this hotel and I was skeptical because I know the area well. The room smelled like perfume/cologne immediately my head started hurting. Went to bathroom to take a shower and almost slipped and fell because the floor was soaking wet apparently the toilet was leaking. Went to the front desk and mentioned to her. No discount or replacement room just a few more towels to get up the water. Roaches were in the room. Possible bed bugs because my body is red and bumpy lastly the bed was so uncomfortable & lumpy I should've slept in my car. Very disappointed.
Stayed 1 night in Feb 2019

8/10 Good

Samantha

Liked: Staff & service, property conditions & facilities
Roaches
My only complaint was the roaches
Stayed 1 night in Dec 2018

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018

2/10 Terrible

Michael, South Carolina

Disliked: Cleanliness, property conditions & facilities, room comfort
We checked in during Hurricane Florence and within 30 minutes we checked out. This is the worst hotel I've ever stayed in and they charged us for 2 rooms for that day, AND EXPEDIA DID NOTHING! One of our NON-Smoking rooms smelled like someone had pissed in it, awful. The other room smelled just as bad and was filthy. Lamp in corner wouldn't come and I had to plug it into the wall. One side wouldn't work and the 2nd plug did, but there was no cover over the wall plug and you had to be careful not to push it back into the wall. Seriously thinking of calling local Health Dept on this place.
Stayed 2 nights in Sep 2018

4/10 Poor

Hobart, Augusta GA

Disliked: Staff & service, property conditions & facilities
The check-in lady charged 10.00 extra for a non-smoking room,... it was not a non-smoking room. Room 201 smelled terrible, had cigarette burns on the side of the tub, no blanket on the bed.... The only nice thing, was the three black cleaning ladies. I gave all three of them a tip, as they were still trying to clean the room, as I was walking in.
Stayed 1 night in Jul 2018

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

2/10 Terrible

Carmen

Disliked: Cleanliness, property conditions & facilities, room comfort
Very Unsatisfied customer
The lobby of the hotel was clean very beautiful, but when we got to the room I was scare to walk in and when we did it was worst then I thought we couldnt sleep and it was to late to look for another hotel. We drove 7 hours to come to my daughters military AIT graduation. I checked the reviews it was mostly good but when you pay low you better expect horrible conditions.
Stayed 1 night in May 2018

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Great location and newly renovated rooms

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs, Roaches - Rude and Disgusting
I purchased 3 rooms for our stay in Augusta last week. I first felt unsafe due to the slide lock receptacle being non existent on the door. I then felt grossed out by the clumps of hair in the shower and sink drains clogging both. Then grossed out again by the holes in the wall. Then grossed out again when I saw cockroaches coming out of said holes on the second night. My friend was bitten by bed bugs on the second night. He was bitten 4 times on his right shoulder, 3 times on his chin, and once on his forehead. They made him take his shirt off at the front desk to provide proof, in front of a lobby full of people. I informed the front desk of the situation in the rooms I had purchased, and asked for a refund for the remaining nights. She asked me for proof of the issues, to which I referred to my friends fight with the bed bugs, then the cockroaches in my room. We booked rooms at a different hotel for the remainder of the stay. I have not received a refund for my stay from the Budgetel inn, and was never called back by the manager to follow up on the complaint. The whole time I spoke with the manager, she made me feel like it was my fault, and I had done something wrong. She actually said at one point in the conversation “why did you not notice this sooner?” How do you even answer that?

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where do i start with this place. What a dump. The doors barely lock, the rooms are dirtier than the waffle house dumpster across the parking lot & i don't mean to put down waffle house but this place is one AVOID AT ALL COSTS. I stayed 2 nights for the masters and didn't even want to leave my bags in the room. Ended up getting attached by bed bugs. The Manager didn't want to refund my money due to thinking i was trying to get out of reservations since Saturday weather at the masters looked bad. I had to show all the guests eating breakfast in the lounge by bites on my face and back before they gave me back 2 of my 3 nights of money. This place just needs to go out of business. DO NOT STAY HERE. I am from a farm and have dealt with some bad hotels and made it out alright. This one put me over the top. Do not endanger your family by taking a chance of bringing back god knows what from this place. TERRIBLE.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel
Very clean lots of room breakfast
Stayed 1 night in Mar 2018
Response from Amy on 17 Mar 2018
Thank you Dana for your positive review. We appreciate your business

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Amy on 17 Mar 2018
Thank you Dana

8/10 Good

Vicky, Charleston

Liked: Cleanliness, staff & service, room comfort
Perfect leisure location
It was pleasant

6/10 Okay

Verified traveller

Liked: Staff & service
Room was adequate and breakfast was rather limited

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No shower curtain, really bad customer service.