Exterior

Reviews of Quality Inn & Suites Augusta I-20

2.5 out of 5
Quality Inn & Suites Augusta I-20
2562 Center West Pkwy, Augusta, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 182 out of 328 reviews" "
Rating 8 - Good. 82 out of 328 reviews" "
Rating 6 - Okay. 33 out of 328 reviews" "
Rating 4 - Poor. 13 out of 328 reviews" "
Rating 2 - Terrible. 18 out of 328 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jose, Kathleen

Travelled with family
Liked: Cleanliness
Even thou they have tried to renovate the hotel they have skimp on the technology, parking and ac/heat units , ours had broken vents abd kinda noisy according to my son
Stayed 1 night in Mar 2024
Response from M on 13 Mar 2024
Dear Jose,Thank you for sharing your feedback. We apologize for any inconvenience caused by the issues with the technology, parking, and HVAC units during your stay. Your comments are valuable to us as we continuously strive to improve our facilities and services. We will address these concerns internally to ensure a better experience for our guests in the future. Sincerely,Management Team

6/10 Okay

Wendell

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Limit parking and hotel need upgrade
Stayed 1 night in Mar 2024
Response from M on 7 Mar 2024
Dear Wendell,Thank you for sharing your thoughts. We appreciate your feedback regarding parking availability and the need for upgrades. We'll take your comments into consideration as we continually work to enhance our facilities and services. We value your input and strive to provide the best experience possible for our guests.Sincerely,Management Team

10/10 Excellent

Wansena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was accessible to a lot of shopping.
Stayed 1 night in Feb 2024
Response from M on 1 Mar 2024
Dear Wansena,We're glad you found our hotel conveniently located for shopping! We hope you enjoyed your stay and look forward to welcoming you back in the future.Best Regards,Management Team

8/10 Good

Keosha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My hotel bathroom flooded into the hallway the staff responded promptly and changed our room without hesitation. The hotel is nice and clean very well kept.
Stayed 1 night in Feb 2024
Response from M on 21 Feb 2024
Dear Keosha,We apologize for the inconvenience caused by the bathroom flooding but are glad to hear that our staff responded promptly and accommodated your needs by changing your room. Thank you for recognizing the cleanliness and upkeep of our hotel; we take pride in maintaining high standards for our guests' comfort. We appreciate your understanding and hope you have a pleasant rest of your stay with us.Best Regards,Management Team

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend for value location and cleanliness
Stayed 1 night in Feb 2024
Response from M on 21 Feb 2024
Dear Elizabeth,Thank you for recommending us based on our value, location, and cleanliness. We strive to provide a comfortable and convenient experience for all our guests, and we're pleased to hear that we met your expectations in these areas. We look forward to welcoming you back in the future!Best Regards,Management Team

8/10 Good

Tenaya

Liked: Cleanliness, staff & service, property conditions & facilities
Your staff was awesome!
Stayed 3 nights in Dec 2023
Response from M on 21 Feb 2024
Dear Tenaya,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Feb 2024
Response from M on 14 Feb 2024
Dear Dee,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Jeptha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. Room was very clean.
Stayed 3 nights in Feb 2024
Response from M on 14 Feb 2024
Dear Jeptha,Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our staff and found your room to be clean. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay!Best Regards,Management Team

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was an issue, too many hotels in the same area, not enough spaces to park other than that it was ok
Stayed 2 nights in Jan 2024
Response from M on 7 Feb 2024
Dear Elvin,Thank you for your feedback regarding the parking situation. We apologize for any inconvenience you experienced due to the limited parking spaces. We will take your comments into consideration as we strive to improve our guests' overall experience. We appreciate your understanding and hope to welcome you back for a more seamless stay in the future.Best Regards,Management Team

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great night’s rest.
Stayed 1 night in Jan 2024
Response from M on 7 Feb 2024
Dear Joseph,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Eduardo, Olar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms good place to stay
Stayed 1 night in Dec 2023
Response from M on 24 Jan 2024
Dear Eduardo,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the flexibility of check in and the professionalism of the staff.
Stayed 4 nights in Jan 2024
Response from M on 24 Jan 2024
Dear Amanda,Thank you for taking the time to share your feedback. We're pleased to hear that you appreciated the flexibility of our check-in and found our staff to be professional. Your satisfaction is important to us, and we hope to provide you with another positive experience in the future.Best Regards,Management Team

10/10 Excellent

Caitlin

Stayed 1 night in Dec 2023
Response from M on 12 Jan 2024
Dear Caitlin,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Billy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M on 20 Dec 2023
Dear Billy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

mark

Stayed 1 night in Dec 2023
Response from M on 20 Dec 2023
Dear Mark,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Celina

Stayed 1 night in Dec 2023
Response from M on 6 Jan 2024
Dear Celina,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from M on 14 Dec 2023
Dear Michael,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from M on 29 Nov 2023
Dear Kasey,It warms our heart to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you found our property clean and up to the mark. To mention, we have adopted the best hygiene standards possible, and our hotel staff take great efforts in keeping the property clean, fresh, and sanitized. It is our great pride to cater to the requirements of a valued guest like you, and we are really happy to have exceeded your expectations. Thank you for your business, and we would love to host you again, in the future. We look forward to seeing you soon. Best Regards,Management Team

8/10 Good

Lawrence, Virginia Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price of this stay, the room was impressively clean with mini fridge and microwave, which I was not expecting for a "cheap" hotel. My only real gripe is the elevator button that is not mounted on the first floor. It feel into the whole in the wall and you have to stick your finger into the whole to find the button. {pause} It may be something that just happened and it may be okay, but worried about potential getting electricuted. Other than that, it was a pretty decent stay.
Stayed 1 night in Nov 2023
Response from M on 24 Nov 2023
Dear Lawrence,Thank you for your feedback. We're glad to hear that you found our rooms to be clean and well-equipped. We apologize for the inconvenience with the elevator button. We will have our maintenance team inspect it as soon as possible. Thank you for choosing our hotel and we hope to see you again soon.Best Regards,Management Team

10/10 Excellent

Sheree, Seneca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great! Room was clean, roomy and functional. Would stay here again!
Stayed 1 night in Nov 2023
Response from M on 23 Nov 2023
Dear Sheree,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Sheree, Seneca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and caring! Rooms were clean and functional. Would stay here again.
Stayed 1 night in Nov 2023
Response from M on 24 Nov 2023
Dear Sheree,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from M on 15 Nov 2023
Dear Syed,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Ice Age

Stayed 1 night in Nov 2023
Response from M on 30 Nov 2023
Dear Guest,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Eduardo, Olar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place ,, clean rooms!
Stayed 1 night in Nov 2023
Response from M on 10 Nov 2023
Dear Eduardo,Thank you for your generous ratings and we are thrilled to know you found our room to be clean and up to the mark. We will keep up the high hospitality standards and make your future stays even more pleasant. It is great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great
Stayed 3 nights in Oct 2023
Response from M on 3 Nov 2023
Dear Peter,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

6/10 Okay

Bob

Hotel was nice enough for the price. Hotel staff was friendly
Stayed 1 night in Oct 2023
Response from M on 3 Nov 2023
Dear Bob,Thank you for your feedback on your recent stay at our hotel. We are glad to hear that you found the hotel to be nice, especially considering the price. We strive to provide a comfortable and pleasant experience for our guests while maintaining affordability. We are also pleased to hear that our staff was friendly and provided you with a positive interaction. We appreciate your kind words and hope to have the opportunity to welcome you back in the future. Best Regards,Management Team

6/10 Okay

Shawn

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The common/main areas, such as the lobby, is up to date, designed well and very clean. Breakfast and the hotel staff, fantastic! The hotel is in a nice location with convenient access to eateries and I20. Recommend updating the rooms to fit the main areas as well as adding air fresheners. There was a musty smell in hallway and room. In addition, a more detailed method of cleaning the bathroom, such as the ceiling, which contained hair on it, etc. and the air conditioning unit, which probably have seen better days, I’m sure, both needed to be thoroughly clean.
Stayed 2 nights in Oct 2023
Response from M on 27 Oct 2023
Dear Shawn,Thank you for taking the time to provide us with your feedback. We are pleased to hear that you found our common areas, such as the lobby, to be up to date, well-designed, and clean. We also appreciate your kind words about our breakfast and hotel staff. We do apologize for any inconvenience caused by the musty smell in the hallway and room. We will address this issue with our housekeeping team to ensure that it is resolved promptly. Your suggestion regarding the addition of air fresheners will also be taken into consideration. Furthermore, we appreciate your feedback regarding the cleanliness of the bathroom and the air conditioning unit. We will review our cleaning procedures to ensure that all areas, including the ceiling and air conditioning units, are thoroughly cleaned. We value your recommendation and will take your suggestions into account as we strive to improve our guests' experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.Sincerely,Management Team

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night stay
Good 1 night stay . Room was a little musty. Over all room was clean and Bed was very comfortable.
Stayed 1 night in Oct 2023
Response from M on 27 Oct 2023
Dear Laurie,Thank you for sharing your feedback with us. We appreciate your kind words about the comfortable bed and overall cleanliness of the room. However, we apologize for any inconvenience caused by the musty smell. We will address this issue with our housekeeping team to ensure that it is resolved promptly. We value your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Best Regards,Management Team

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent.
Stayed 2 nights in Oct 2023
Response from M on 27 Oct 2023
Dear Crystal,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Sherri

Stayed 1 night in Oct 2023
Response from m on 9 Nov 2023
Dear Sherri,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place to stay! Service was top notch and everyone was very courteous. Breakfast was very good and it was very quite. The only problem was pulling out of the parking lot onto the road was very hard to see oncoming traffic. Almost got hit a couple of times.
Stayed 1 night in Oct 2023
Response from M on 18 Oct 2023
Dear Brain,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. We will keep up the high hospitality standards and make your future stays even more pleasant. It is great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great food options nearby. On-site breakfast hit the spot.
Stayed 1 night in Oct 2023
Response from M on 18 Oct 2023
Dear Lisa,Thank you for taking the time to share your positive review of our establishment. We are delighted to hear that you enjoyed our convenient location and the variety of great food options nearby. We are also pleased to know that our on-site breakfast met your expectations and satisfied your appetite. We strive to provide a comfortable and enjoyable experience for all our guests, and your feedback is greatly appreciated. We look forward to welcoming you back in the future for another memorable stay. Thank you for choosing our establishment.Best Regards,Management Team

10/10 Excellent

George

Travelled with partner, Travelled with group
Liked: Amenities
We like how everyone was so nice 😊. The Hotel was very clean . The breakfast was awesome . Thank-you for such a wonderful experience in Augusta Quality Inn
Stayed 2 nights in Sep 2023
Response from M on 11 Oct 2023
Dear George,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had a wonderful stay with us. Providing exceptional service and a comfortable environment for our guests is our top priority, and we are delighted that we were able to meet your expectations. Your kind words about our staff's friendliness and professionalism are greatly appreciated. Thank you once again for choosing our hotel and for sharing your positive feedback. We truly value your patronage and hope to have the opportunity to welcome you back in the future.Best Regards,Management Team

10/10 Excellent

TRINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, excellent value
This hotel is very well maintained from the common areas to the room! I was soooo thankful they had USB chargers built into the furniture and desk light as I had forgotten my plug for the charger in my car. The staff is super friendly and helpful. We would definitely stay at this property again.
Stayed 2 nights in Sep 2023
Response from M on 27 Sept 2023
Dear Trina,Thank you for your kind words and positive feedback regarding your recent stay at our hotel. We are thrilled to hear that you found our property to be well-maintained, from the common areas to the rooms. We understand the importance of convenience, and we are glad that our USB chargers built into the furniture and desk light were helpful to you. We are also delighted to hear that our staff provided you with friendly and helpful service. We strive to create a welcoming and accommodating environment for all our guests, and it is rewarding to know that we succeeded in making your stay enjoyable. Thank you for choosing our property, and we look forward to welcoming you back on your next visit.Best Regards,Management Team

10/10 Excellent

Arnita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent will definitely recommend and very convenient being off I-20
Stayed 1 night in Sep 2023
Response from M on 15 Sept 2023
Dear Arnita,We're thrilled to hear that you had an excellent experience and found our location convenient. Thank you for the kind words and for recommending us! We look forward to welcoming you back in the future. Best Regards,Management Team

6/10 Okay

Genia

Travelled with family
Liked: Property conditions & facilities, room comfort
Okay, but not Great
The stay was lovely but the sheets were not clean on one of our beds there was blood on the sheets. I went to the front desk, let the attendant know, and got another set of sheets.
Stayed 2 nights in Sep 2023
Response from M on 15 Sept 2023
Dear Genia,Thank you for sharing your candid feedback with us. We appreciate your acknowledgment of our attentive staff and hospitality. We're sincerely sorry to hear about the issue with the sheets during your stay. This is not the experience we aim to provide. We're glad to hear that our front desk staff was able to promptly address the issue and provide you with clean sheets. Your feedback is important to us, and we'll be taking steps to ensure this doesn't happen again. Thank you for bringing this to our attention, and we hope to have the chance to make it up to you in the future.Best Regards,Management Team

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 1 night in Sep 2023
Response from M on 13 Sept 2023
Dear Gabriel,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from M on 6 Sept 2023
Dear Latoya,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Lee

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No water for hours. Very dissatisfied
Stayed 1 night in Aug 2023
Response from M on 1 Sept 2023
Dear Lee,Please accept our sincerest apology for the inconvenience you experienced during your recent stay with us. We take your feedback seriously and will thoroughly investigate the issues you raised to prevent any similar occurrences in the future. Your satisfaction is our top priority. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from M on 1 Sept 2023
Dear Wayne,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Todd

Travelled with group
Liked: Amenities
Good what I paid for and as expected
Stayed 4 nights in Aug 2023
Response from M on 1 Sept 2023
Dear Todd,Thank you for your generous ratings. We are pleased to know you enjoyed your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was so pleasant at check in. Room was good. Easy parking and quiet. It’s a non-smoking room but there is a residual smell of Smoke is the only negative I can say. Restaurants in walking distance.
Stayed 1 night in Aug 2023
Response from M on 1 Sept 2023
Dear Holly,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! Please allow us to assure you that our rooms are 100% smoke free and we will certainly look in to this. Having said that, we thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from M on 16 Aug 2023
Dear Susan,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Rajinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from M on 16 Aug 2023
Dear Rajinder,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

NICOLENE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service great staff. Will stay here again, but I won't use Expedia again.
Stayed 1 night in Aug 2023
Response from M on 11 Aug 2023
Dear Nicolene,On behalf of our entire staff thank you kind words for our hospitality. We work very hard to provide the highest level of service for all of our guests and are pleased to have met your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Gerald

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
nicde, large room. lacks pool
Stayed 2 nights in Aug 2023
Response from M on 9 Aug 2023
Dear Gerald,Thank you for your feedback. We appreciate your generous ratings and are pleased to know you had a good overall stay with us. It is great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
The only issue is; when you need an accessible room because your handicapped. Why is the room on the second floor and as far away as possible from the elevator?
Stayed 1 night in Aug 2023
Response from M on 9 Aug 2023
Dear Elaine,Thank you for bringing your concerns to our attention regarding the accessibility of your room during your recent stay at our hotel. We sincerely apologize for any inconvenience or frustration this may have caused you. We understand that it is essential for accessible rooms to be conveniently located, and we regret that we were unable to meet your expectations in this regard. Our team is committed to accommodating the specific needs of our guests with disabilities, and we sincerely apologize for not providing you with a room that was more accessible and convenient for your mobility limitations. Your satisfaction is of utmost importance to us, and we appreciate your understanding and bringing this matter to our attention. Once again, we sincerely apologize for any inconvenience caused, and we hope to have the opportunity to provide you with a more positive and fulfilling experience in the future.Sincerely,Management Team

8/10 Good

Zackary

Stayed 1 night in Jul 2023
Response from M on 20 Jul 2023
Dear Zackary,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Gloria

Stayed 2 nights in Jul 2023
Response from M on 14 Jul 2023
Dear Gloria,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Ginger

Stayed 1 night in Jul 2023
Response from M on 2 Aug 2023
Dear Ginger,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team