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Reviews of Best Western Hotel Augusta

Best Western Hotel Augusta
Ludwigstraße 2/Entrance Kesselmarkt, Augsburg, BY

Reviews

8.2

Very good

Rating 10 - Excellent. 177 out of 568 reviews" "
Rating 8 - Good. 272 out of 568 reviews" "
Rating 6 - Okay. 91 out of 568 reviews" "
Rating 4 - Poor. 22 out of 568 reviews" "
Rating 2 - Terrible. 6 out of 568 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sanmukh

Stayed 1 night in Jan 2024

6/10 Okay

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very handy to visit Christmas market and other shopping.
Stayed 3 nights in Dec 2023

8/10 Good

Elisabeth Maria Magdalena

Stayed 1 night in Dec 2023

10/10 Excellent

Alexander

Stayed 1 night in Nov 2023
Response from Chris on 24 Nov 2023
Vielen Dank für Ihre Bewertung. Wir alle freuen uns sehr über die volle Punktzahl. BESTe Grüße aus Augsburg.

2/10 Terrible

Iuri

Stayed 1 night in Oct 2023
Response from Chris on 27 Oct 2023
Thank you for your review. We are very sorry that you did not feel comfortable with us. Greetings from Augsburg.

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was always friendly and helpful!
Stayed 1 night in Sep 2023
Response from Chris on 4 Oct 2023
Thank you very much for your review.

8/10 Good

Ya Fei

Stayed 1 night in Oct 2023
Response from Chris on 4 Oct 2023
Thank you very much for your review.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the center of Augsburg. We were able to walk everywhere we needed easily. Hotel staff were also very friendly and helpful: one lady on staff gave us a fantastic recommendation for a traditional Bavarian restaurant a stone's throw from the hotel! Our room was spacious and had everything we needed.
Stayed 1 night in Sep 2023
Response from Chris on 2 Oct 2023
Thank you for your review. We send many greetings from Augsburg.

8/10 Good

Jeanette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very close to the train station . Had a great organic store, bakery next door . . Where you could pick up things if you needed A great Hamburger place near the hotel . Friendly staff ….
Stayed 4 nights in Sep 2023
Response from Chris on 28 Sept 2023
Thank you very much for your Review. We hope to welcome you again in Augsburg.

8/10 Good

Emma

Stayed 3 nights in Sep 2023
Response from Chris on 20 Sept 2023
Vielen Dank für deine Bewertung. Wir senden herzliche Grüße aus Augsburg.

10/10 Excellent

Jinsu

Stayed 1 night in Sep 2023
Response from Chris on 18 Sept 2023
Vielen Dank für deine Bewertung. Wir senden herzliche Grüße aus Augsburg.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location is great. Easy walk to sights and restaurants. Our room was very spacious and clean. Easy check on.
Stayed 1 night in Sep 2023
Response from Chris on 16 Sept 2023
Thank you very much for your rating. We hope to see you soon in Augsburg.

10/10 Excellent

Anupam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for your warm hospitality.
Stayed 1 night in Aug 2023
Response from Chris on 16 Aug 2023
Thank you very much for your review.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
A lovely hotel and spacious, comfortable room. Easy walking distance to the old town, shopping area and the cathedral. Obliging and helpful staff. The only drawback was not having a parking area so we had to use the car park next door and at 20€ per day it was not cheap. Other than that this was an excellent experience and the hotel itself is value for money.
Stayed 2 nights in Jul 2023
Response from Chris on 4 Sept 2023
Thank you for your review. We are very happy about the full score. Greetings from Augsburg.

10/10 Excellent

Mona

Stayed 1 night in Jul 2023
Response from Chris on 26 Jul 2023
Hallo Mona, vielen Dank für Ihre Bewertung. Wir senden herzliche Grüße aus Augsburg.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay
Great location and super friendly staff. Giant room and great restaurants and bars close by. Good breakfast too
Stayed 2 nights in Jul 2023
Response from Chris on 24 Jul 2023
Thank you for your review. Greetings from Augsburg.

8/10 Good

Vibeke

Stayed 1 night in Jul 2023
Response from Chris on 24 Jul 2023
Thank you for your review. Greetings from Augsburg.

8/10 Good

Lars

Stayed 1 night in Jul 2023
Response from Chris on 19 Jul 2023
Vielen Dank für deine Bewertung. Grüße aus Augsburg.

10/10 Excellent

Jette Irene

Stayed 2 nights in Jul 2023
Response from Chris on 19 Jul 2023
Herzlichen Dank für deine Bewertung. Grüße aus Augsburg.

8/10 Good

Alessandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
convenient hotel, walkable distance to main center, supermarket nearby make it easier, no refrigerator available in the room but you can leave stuff at reception to cool. Room had AC. Internet was bad. Staff very friendly and helpful.
Stayed 1 night in Jul 2023
Response from Chris on 17 Jul 2023
Thank you for your review. Greetings from Augsburg.

10/10 Excellent

Milo

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, very clean, comfortable. Tea and coffee in room. Air-conditioning. Property right in the center, just a few steps from the main square. Plenty of shopping, supermarkets, restaurants, coffee shops nearby.
Stayed 2 nights in Jul 2023
Response from Chris on 12 Jul 2023
Thank you for your review. We look forward to your next visit with us in Augsburg.

8/10 Good

Johan

Stayed 1 night in Jul 2023
Response from Chris on 10 Jul 2023
Vielen Dank für Ihre Bewertung.Grüße aus Augsburg.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City near Munich.....Lower price but great deal
I picked this location as it is only a short ride outside of Munich. The hotel felt very American- with its huge size room (compared to most European Hotels) I did not purchase the breakfast as I wanted to enjoy the local goods of a smaller Germany city. The location was good and it had air-conditioning - which is not as common in Europe. If you don't mind a 15 minute walk to the train station (to ride to Munich) this is a great deal.
Stayed 2 nights in Jun 2023
Response from Hotel Augusta on 30 Jun 2023
Good morning!Thank you for your feebback.We are looking to welcome you again in near future,Best regardsBest Western Hotel AugustaBarbara Roball

2/10 Terrible

Martin

Stayed 1 night in Jun 2023
Response from Chris on 29 Jun 2023
Vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen an Ihrem Aufenthalt gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was specious in regard with the room in Füssen!!! It was more like a suite with a living room area. AC was there for the hot weather!! Many wall outlets to charge your devices.
Stayed 1 night in Jun 2023
Response from Chris on 22 Jun 2023
Thank you for your review. We are very happy about the full score.

10/10 Excellent

Eric

Stayed 4 nights in May 2023
Response from Chris on 22 May 2023
Vielen Dank für Ihre Bewertung. Wir freuen uns auf Ihren nächsten Besuch.

8/10 Good

T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop over
Nice for a short city stop over. Very large room.
Stayed 1 night in May 2023
Response from Chris on 15 May 2023
Thank you for your review. We look forward to your next visit to Augsburg.

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Chris on 2 May 2023
Vielen Dank für deine Bewertung. Grüße aus Augsburg.

4/10 Poor

Hyunwoo

Stayed 1 night in Apr 2023
Response from Chris on 2 May 2023
Thank you for your rating. Unfortunately we cannot understand why you did not feel comfortable with us. We send greetings from Augsburg.

8/10 Good

Sabine

Stayed 2 nights in Apr 2023
Response from Chris on 25 Apr 2023
Vielen Dank für deine Bewertung. Grüße aus Augsburg.

8/10 Good

Marco

Stayed 1 night in Apr 2023
Response from Chris on 10 Apr 2023
Vielen Dank für deine Bewertung. Wir freuen uns auf deinen nächsten Aufenthalt bei uns in Augsburg.

6/10 Okay

Janne

Stayed 3 nights in Mar 2023
Response from Chris on 21 Mar 2023
Vielen Dank für Ihre Bewertung. Grüße aus Augsburg.

10/10 Excellent

Andres

Stayed 1 night in Mar 2023
Response from Chris on 10 Apr 2023
Herzlichen Dank für deine Bewertung. Grüße aus Augsburg.

8/10 Good

Mark

Stayed 2 nights in Feb 2023
Response from Chris on 21 Feb 2023
Herzlichen Dank für Ihre Bewertung. Wir senden Grüße aus Augsburg.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great! The room was huge! Everything was easy. Has a little bar area and a restaurant. Everyone is friendly and helpful.
Response from Chris on 8 Jan 2023
Thank you very much for your review. Greetings from Augsburg.

8/10 Good

Pierre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Chris on 12 Dec 2022
Vielen Dank für deine Bewertung. Grüße aus Augsburg.

8/10 Good

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in great location to old town Augsburg. Clean, standard room.
Response from Chris on 7 Dec 2022
Thank you for your review. Greetings from Augsburg.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extensive breakfast buffet available for a charge. Fantastic staff. Great location, close to Platz. Bed was fine/acceptable. 2 nd stay here and I would return.
Stayed 1 night in Dec 2022
Response from Chris on 5 Dec 2022
Thank you for your review. We are very happy about the high score. Greetings from Augsburg.

10/10 Excellent

Charise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central in Ausberg
Great location-comfy room and a SUPERB breakfast.We'd stay here again!
Stayed 1 night in Nov 2022
Response from Hotel Augusta on 21 Nov 2022
Good morning!Thank you for your great feedback!We hope to welcome you again in near future.RegardsHotel. Augusta

10/10 Excellent

Peter

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Location and cost.
Stayed 4 nights in Oct 2022
Response from Chris on 19 Oct 2022
Thank you for your review. Greetings from Augsburg.

8/10 Good

Hollie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice exactly what we needed. Had lots of space, comfy bed and good bathroom. Breakfast was very busy but food was nice. There was no other meals or food available in the hotel however there was nice restaurants nearby
Stayed 3 nights in Sep 2022
Response from Chris on 10 Oct 2022
Thank you for your review. Greetings from Augsburg.

10/10 Excellent

Victor, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christian checked us in to the hotel. What a friendly, professional gentleman. A very nice experience.
Stayed 1 night in Sep 2022
Response from Chris on 19 Sept 2022
Thank you for your review. I'll pass your compliments on to Christian right away.

10/10 Excellent

Vladimir

Stayed 1 night in Aug 2022
Response from Chris on 9 Aug 2022
Herzlichen Dank für Ihre Bewertung. Wir freuen uns auf Ihren nächsten Besuch bei uns in Augsburg.

8/10 Good

Moreen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is well located in the center of town. It's rooms are spacious and clean. Comes with a nice Nespresso coffee machine, but no Mini-Bar / fridge. Breakfast was fine. Apart from a bit dated interior the hotel has 3 parking places. At night parking is free on the street, but it is a challenge to find a spot. Used the parking around the corner 💸.
Stayed 2 nights in Jul 2022
Response from Chris on 4 Aug 2022
Thank you very much for your review.

8/10 Good

Massimiliano

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
close to the city center
Stayed 1 night in Jul 2022
Response from Chris on 1 Aug 2022
Thank you very much for your review.

6/10 Okay

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Chris on 1 Aug 2022
Thank you for your review.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was top notch, really well done, great selection, and on the spot service. One reason we picked the hotel was it advertised AC and we knew it would be a hot weekend. Unfortunately, the tiny over the door unit was a disappointment. But I would still give the hotel 5 stars, staff, amenities, and location were excellent
Stayed 2 nights in Jun 2022
Response from Chris on 27 Jun 2022
Thank you very much for your review.

6/10 Okay

Allan

Travelled with family
Liked: Cleanliness, staff & service
Good location and friendly staff
Stayed 1 night in May 2022
Response from Chris on 16 May 2022
Thank you very much.

10/10 Excellent

Ashley

Stayed 1 night in Mar 2022

10/10 Excellent

Robert, Cincinnati

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located in the center of Augsburg. We will be back!
Stayed 2 nights in Dec 2021
Response from Chris on 8 Dec 2021
Thank you for your review. We are very happy about the full number of points. Greetings from Augsburg.