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While my stay at the Rydges was lovely. The staff member that checked us out was not ve very forthcoming with her customer service skills. She barely looked up from her desk and she was not very explanatory when asked questions. But aside from this i enjoyed my stay.
Pretty good stay in central Auckland. Bed was comfortable, staff friendly and efficient. Sink in bathroom was small for being the only sink to fill water bottles and kettle, also parking building next door was a bit dirty and rough with no working lifts and a dirty stairwell to go through. Only other option was valet parking.
The hotel was close to good casual dining choices and an excellent steakhouse called Tony’s. We walked to the marina area and to the luxe shopping district. The Central Park area on the hill was a steep but lovely walk which we did after visiting the Art Museum
So busy with construction right under our window but on fiday when thy where on holiday , so peaceful.
DELYSE
Stayed 2 nights in Mar 2024
Response from Rydges Team on 7 Apr 2024
Thank you for taking the time to send us your review! I'm sorry about all the construction on the street side; hopefully, by the time your next visit comes, Auckland Council will have all the construction finalized.
Parking was a nightmare. The power went off in our room, took numerous calls t reception before anyone came to fix it.
Caroline
Stayed 1 night in Mar 2024
Response from Rydges Team on 7 Apr 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the parking and the power outage in your room. Please know that we take your comments seriously and will address these issues promptly to ensure a better experience for our future guests. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a much-improved stay.
I'm sorry to hear about your stay. Please reach out to the hotel directly so we can understand the issue
8/10 Good
Rhonda
8 Mar 2024
Liked: Cleanliness, staff & service
Excellent location. Very good service. Bathroom could be a bit more spacious. It is a tight fit and we aren’t big people!
Rhonda
Stayed 2 nights in Mar 2024
Response from Rydges Team on 18 Mar 2024
Thank you for sending your feedback and for your stay with us!
10/10 Excellent
Judy
Travelled with partner
6 Mar 2024
Rydges is very central to resteraunts, sky city and a short walk to the Viaduct. The rooms are small, however the facilities are very clean and we enjoyed the happy hour at the bar and meeting new people
Judy
Stayed 2 nights in Feb 2024
Response from Rydges Team on 18 Mar 2024
Thank you for your glowing review! We're thrilled to hear that you found our central location convenient for exploring Auckland's vibrant dining scene and entertainment options. While our rooms may be cozy, we're delighted that you appreciated our clean facilities and enjoyed the lively atmosphere at our bar during happy hour. We look forward to welcoming you back for more memorable experiences and chance encounters with fellow travelers.
Reception staff were not helpful, eould have paid for breakfast but was not offered on arrival, room was very basic for the price
Teena
Stayed 2 nights in Mar 2024
Response from Rydges Team on 18 Mar 2024
We sincerely apologize for the shortcomings you experienced during your stay. Guest satisfaction is our top priority, and it's disheartening to hear that our reception staff fell short of providing the assistance you needed. Additionally, we regret the oversight regarding the breakfast option not being offered upon your arrival. Your feedback is invaluable to us, and we will address these issues promptly to ensure a more pleasant experience for our future guests. We appreciate your candor and hope for the opportunity to make it right should you choose to stay with us again.
Location clean, staff was good, but could have been better, called desk asked for lotion delivered to room and mone was ever delivered.
Staff was very polte abd cordial
Ignacio
Stayed 2 nights in Feb 2024
Response from Rydges Team on 18 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient and our staff courteous. However, we apologize for the oversight regarding the lotion request. Your comment has been noted, and we'll ensure better communication and service in the future. We hope to have the opportunity to welcome you back for an improved experience.
The staff at Rydges Auckland were amazing. Everyone was friendly and helpful. They arranged an early checkin to one of our rooms so we could store our luggage there. They checked our luggage after checkout so we could utilize the day before our cruise started. They were helpful with arranging meals and suggestions on things to do and see. The hotel itself was modern and clean. The rooms were spacious and comfortable. The location was excellent. Walkable to SkyTower, the port, Victoria Park and Albert’s Park and to shopping.
Paul
Stayed 2 nights in Feb 2024
Response from Rydges Team on 18 Mar 2024
Thank you so much for taking the time to share your experience at Rydges Auckland! We're thrilled to hear that our staff made such a positive impression on your stay. Providing exceptional service, from arranging early check-ins to offering local dining suggestions, is always our top priority. We're delighted that you found our hotel modern, clean, and conveniently located for exploring Auckland's attractions. We hope to welcome you back for another fantastic stay soon!
10/10 Excellent
Joonsung
20 Feb 2024
Joonsung
Stayed 2 nights in Feb 2024
Response from Rydges Team on 25 Mar 2024
Thank you for taking the time to send us your feedback.
6/10 Okay
Varun
Travelled with family
17 Feb 2024
Liked: Cleanliness
Disliked: Amenities
We saw many better looking properties in the area and our stay was way too expensive for the quality of stuff provided. The parking was a rip-off and we chose this hotel for the expedia VIP access which did not help in anyway.
Varun
Stayed 3 nights in Feb 2024
Response from Rydges Team on 18 Mar 2024
Thank you for sharing your feedback with us. We're disappointed to hear that your experience fell short of your expectations. We strive to provide exceptional value and service to all our guests, and we regret if we missed the mark during your stay. Your comments regarding the pricing and the quality of amenities provided have been duly noted and will be reviewed by our team for improvement. We apologize for any inconvenience caused by the parking charges and the lack of benefits from the Expedia VIP access. We appreciate your valuable input and hope to have the opportunity to better serve you in the future. If you have any further concerns, please don't hesitate to reach out to us directly.
The coffee bar in the corner of the lobby was outstanding, especially the service provided by Senar the barista. He made us feel welcome and at home. Coffee was very good, paninis were excellent.
Ken
Stayed 4 nights in Feb 2024
Response from Rydges Team on 18 Mar 2024
Thank you very much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed our coffee bar, particularly the exceptional service provided by Senar. It's wonderful to know that he made you feel welcome and at home during your visit. We're also delighted that you found the coffee to your liking and that the paninis exceeded your expectations. We appreciate your kind words and hope to welcome you back soon for another delightful experience.
The staff let us keep our bags there until we left. They called a cab for us to get to the airport.
There was no creamer for the coffee in the room and they didn’t refresh the coffee for our second day. Overall, it was clean and convenient to transportation.
Karen
Stayed 2 nights in Jan 2024
Response from Rydges Team on 18 Mar 2024
Thank you for sharing your experience with us. We're delighted to hear that our staff assisted you with storing your bags and arranging transportation to the airport. Your feedback regarding the coffee amenities is duly noted, and we apologize for any inconvenience caused. We'll ensure to address this internally to enhance our service for future guests. We're glad you found our location convenient and enjoyed a clean stay overall. We hope to welcome you back soon for an even better experience.
Having to give them a call to come and refresh the room
Paraia
Stayed 4 nights in Feb 2024
Response from Rydges Team on 8 Feb 2024
Hi, Paraia; my apologies for the inconvenience during your stay.I hope everything else was ok.
6/10 Okay
Tara
Travelled with partner
6 Feb 2024
Liked: Cleanliness, staff & service
The front desk and concierge staff were excellent at both check in and check out times. This is the reason I scored the stay good not average.
The suite was clean however it felt unfurnished, which seemed strange.
The breakfast meal was terrible. We had the breakfast buffet and the scrambled eggs were not edible tasted powered almost. The baked beans were watery and the sausages were very unappealing they just looked boiled. Was very disappointing.
Tara
Stayed 1 night in Feb 2024
Response from Rydges Team on 18 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our front desk and concierge staff to be excellent during your stay. However, we sincerely apologize for the disappointment you experienced with the suite and breakfast. Your comments are invaluable to us, and we will address these issues with our team to ensure improvements are made. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience in the future.
The room was clean and comfortable. The coffee in the room was instant and terrible. The Wifi would not work so we used the Bar Wifi, 5 floors below us. Not very good. Overall, it was a comfortable place with friendly staff. I'd stay here again.
William
Stayed 1 night in Jan 2024
Response from Rydges Team on 8 Feb 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our rooms clean and comfortable, and that our staff left a positive impression on you. We apologize for any inconvenience caused by the quality of the in-room coffee and the WiFi issues you encountered. Your feedback is invaluable to us, and we'll certainly address these issues to ensure a better experience for our future guests. We look forward to welcoming you back on your next visit, and we'll strive to make your stay even more enjoyable.
6/10 Okay
Marc
Travelled with family
4 Feb 2024
Liked: Staff & service, amenities
Property was tidy. Mold in the bathroom tile grout and bottom of door jambs. Could do with a deep clean and a few touch ups
Marc
Stayed 1 night in Feb 2024
Response from Rydges Team on 8 Feb 2024
Thank you for your feedback. We appreciate you bringing these issues to our attention. Rest assured, we will address the mold in the bathroom tile grout and bottom of door jambs immediately to ensure a more enjoyable stay for our future guests. We apologize for any inconvenience this may have caused and strive to maintain the highest standards of cleanliness and comfort in our property. We hope to have the opportunity to welcome you back in the future for an improved experience.
This was my second time staying in this property and it is always a great experience. For international travelers like myself, they are very accommodating and make check-in a breeze.
The rooms are clean and the beds are so comfortable. The in-house restaurant is incredible especially their breakfast buffet! I also love that it's so centric and walking distance from great restaurants and entertainment. It is literally a couple of blocks away from the Sky Tower, and it is a very convenient location to get picked up/dropped off if you book tours.
I'll definitely stay here again!
Alex
Stayed 4 nights in Jan 2024
Response from Rydges Team on 8 Feb 2024
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had another enjoyable stay at our property. Our team takes pride in providing excellent service and ensuring a seamless check-in process for all our guests, especially international travelers like yourself. It's fantastic to know that you found our rooms clean and our beds comfortable. We're delighted that you enjoyed dining at our in-house restaurant, particularly our breakfast buffet. Being centrally located near great restaurants, entertainment options, and popular landmarks like the Sky Tower adds to the convenience of our property. We look forward to welcoming you back for another wonderful stay in the future!