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Reviews of Auckland Airport Lodge

4 out of 5
Auckland Airport Lodge
296 Kirkbride Road, Auckland, Auckland

Reviews

7.8

Good

Rating 10 - Excellent. 323 out of 1000 reviews" "
Rating 8 - Good. 387 out of 1000 reviews" "
Rating 6 - Okay. 155 out of 1000 reviews" "
Rating 4 - Poor. 72 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and free airport shuttle was convenient.
Stayed 1 night in Mar 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed overnight, facilities adequate for our purpose
Stayed 1 night in Mar 2024

10/10 Excellent

Leigh-Anne

Stayed 1 night in Mar 2024

10/10 Excellent

Mitchell, Ithaca

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful. Ride to the airport.
Stayed 1 night in Mar 2024

10/10 Excellent

Tana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Bruce

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception on 7 Mar 2024
Dear Bruce,We are very sorry to hear about the experience you had with us. We are taking things into consideration and ensure it won't happent again.Thank youKind Regards,AAL Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Just right for a night before a morning flight
Stayed 1 night in Mar 2024
Response from Reception on 7 Mar 2024
Dear David,Thank you so much for your review and much appreciated. Looking forward to welcome you again in the near future.Kind Regards,AAL Team

4/10 Poor

Alfredo

Stayed 1 night in Mar 2024

8/10 Good

Lesley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent for access to the airport. efficient shuttle
Stayed 1 night in Feb 2024
Response from Reception on 7 Mar 2024
Dear Lesley,Thank you for your review. Looking forward to welcome you again in the future.Kind Regards,AAL Team

6/10 Okay

Janine

Travelled with partner
Liked: Staff & service
Unfortunately this was not the greatest. Quite smelly. Carpet was stained. Spiders in the shower and elsewhere. Iron is in the laundry room Good things was the 24/7 free shuttle to the airport. The proximity to the airport is close. Staff was very friendly
Stayed 1 night in Feb 2024
Response from Reception on 7 Mar 2024
Dear Janine,We are very sorry to hear about the experience you had during your staying with us. We are taking your review very seriously and ensure that won't happen again.Thank youAAL Team

8/10 Good

Rosalind

Stayed 1 night in May 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was updated, clean, comfortable, and had plenty amenities. There was even a small enclosed patio. They upgraded me to a room with a Jacuzzi tub, as well as a shower. The area is mostly residential and very quiet. The free airport shuttle runs every 30 mins. I would highly recommend to stay here if you need to be near the airport.
Stayed 1 night in Feb 2024
Response from Reception on 7 Mar 2024
Dear Brenda,Thank you for your review. We are happy that you had a confortable stay during your recent visit.We are looking forward to welcome you back again in your next visit.King Regards,AAL Team

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Brittnee

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Great for the price. Super friendly staff.
Stayed 1 night in Jan 2024
Response from Reception on 28 Jan 2024
Dear Brittnee,Thank you for the very positive rating that you have given us. Looking forward to see you again in the near future.Take care,Auckland Airport Lodge

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Reception on 26 Jan 2024
Dear Customer,We are sorry to hear of the experience you had during your stay, and have taken your feedback into consideration to ensure this will be avoided in the near future.Many Thanks,Auckland Airport Lodge

10/10 Excellent

Marita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception on 23 Jan 2024
Dear Marita,Thank you for your review and see you again.Kind Regards,AAL Team

8/10 Good

Leilani

Stayed 1 night in Jan 2024
Response from Reception on 23 Jan 2024
Dear Leilani,Thank you for your valuable review.Kind Regards,AAL Team

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception on 23 Jan 2024
Dear David,Thank yu for your valuable review.Kind Regards,AAL Team

10/10 Excellent

Shinae

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception on 24 Jan 2024
Dear Shinae,We hope you enjoyed your stay with us, much appreiated for the positive rating you have given us. Looking forward to welcome you a gain.Kind Regards,AAL Team

4/10 Poor

Chelsea, Griffin

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
There were crumbs and rubbish through the unit. There were innumerable amounts of damage to the walls. There was a ? Smoke alarm taped up with masking tape on the roof. Good location, terrible cleanliness especially for the price.
Stayed 1 night in Jan 2024
Response from Reception on 24 Jan 2024
Dear Chelsea,We are sorry to hear of the experience you had during your stay, and have taken your feedback into consideration to ensure this will he avoided in the near future.Many thanks,Auckland Airport Lodge

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception on 24 Jan 2024
Dear Bruce,We hope you enjoyed your stay with us, much appreciated for the positive rating you have given us.Many Thanks,Auckland Airport Lodge

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service was prompt and helpful. Friendly staff.
Stayed 1 night in Dec 2023
Response from Reception on 24 Jan 2024
Dear Susan,We hope you enjoyed your stay with us, much appreciated for the positive rating you have given us. Kind Regards,Auckland Airport Lodge

10/10 Excellent

Sherryl

Travelled with partner
The front desk staff were very helpful and just lovely. Our driver to the airport was sweet and chatty and we felt like nothing was too much trouble. Brilliant all over
Stayed 1 night in Dec 2023
Response from Reception on 28 Jan 2024
Dear Sherryl,Thank you for your positive rating. Hope you enjoyed your stay with us and looking forward to seeing you again.Many Thanks

4/10 Poor

Florence

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointing
Pictures are accurate but do not really show how dated and compact the rooms are. There is no private outdoor space, very close to a main road and a community centre across the road that was hosting a celebration late at night, really need double glazed windows!! Air-conditioning was located in the lounge close to the sliding door and did not reach the bedroom which ended up being quite warm because we needed to keep the windows closed due to the outside noise. We ended up leaving early and cancelled our second stay, which cost us over $800 as both stays were non-refundable. For us to give up that money and book somewhere else shows how disappointed we were. This motel is better suited to overnight stays, not for families. Will never stay here again
Stayed 4 nights in Dec 2023
Response from Reception on 24 Jan 2024
Dear Florence,We are sorry to hear of the experience you had during your stay, and have taken your feedback into consideration to ensure this will be avoided in the near future.Many Thanks,Auckland Airport Lodge

6/10 Okay

Darryl

I felt the price was excessive for the ordinary quality of the place
Stayed 1 night in Dec 2023
Response from Reception on 24 Jan 2024
Dear Darryl,We are sorry to hear of the experience you had during you stay, and have taken your feedback into consideration to ensure this will be avoided in the near future.Many Thanks,

8/10 Good

Aaron

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Reception on 24 Jan 2024
Dear Aaron,We hope you enjoyed your stay with us, much apprecated for the positive rating you have given us.Many Thanks,Auckland Airport Lodge

10/10 Excellent

Kirstin

Stayed 1 night in Dec 2023
Response from Reception on 28 Jan 2024
Dear Kirstin,Thank you for your positive feedback and hope you enjoyed your stay with us.Looking forward to seeing you in the near future.Many Thanks,Auckloand Airport Lodge

8/10 Good

Barbara

Stayed 1 night in Nov 2023
Response from Reception on 24 Jan 2024
Dear Barbara,We hope you enjoyed your stay with us, much appreciated for the positive rating you have given us.Many ThanksAuckland Airport Lodge

8/10 Good

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ckose to airport, clean and easy. Airport transport quick. Nicely renovated rooms, good layout, only issue was shower either too hot or too cold.
Stayed 1 night in Dec 2023
Response from Reception on 24 Jan 2024
Dear Olivia,We hope ou enjoyed your stay with us, much appreciated for the positive rating you have given us.Many Thanks,Auckland Airport Lodge

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception on 24 Jan 2024
Dear Tracy,We hope you enjoyed your stay with us, much appreciated for the positive rating you have given us.Kind Regards,Auckland Airport Lodge

4/10 Poor

William

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The accommodation is run down. There was a strong smell of damp on entering. Paint is peeling off the ceiling in the bedroom. There is mould in the bathroom. Single glazing makes traffic noise significant. Overall it was an unpleasant stay.
Stayed 1 night in Nov 2023
Response from Reception on 28 Jan 2024
Dear William,We are sorry to hear of fthe experience you had during your stay, and have taken your feedback into consideration to ensure this will be avoided in the future.Kind Regards,Auckland Airport Lodge

10/10 Excellent

Hervé

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super endroit à prix raisonnable pour une petite famille...
Stayed 2 nights in Nov 2023

6/10 Okay

Corralie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could do with a refurbishment - looking a bit old and tired
Stayed 1 night in Nov 2023

2/10 Terrible

Harry

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for 2 nights. There were ants all over my room, wifi did not work, staff didn’t seem to care. Checked out after the first night and was not giving a refund for the second night. This place sucked, worst hotel experience of my life.
Stayed 2 nights in Nov 2023

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities
Book somewhere else. the most unfriendly staff we have ever encountered, not welcoming at all. room barely clean - kitchen floor sticky, had to wear shoes. Bugs crawling on toilet. For the price it may as well have been a back packers.
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff was wonderful!
Stayed 1 night in Nov 2023

8/10 Good

Sharyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

2/10 Terrible

Bill

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom curtain too small, located in industrial area, bed linen not completely clean.
Stayed 1 night in Nov 2023

6/10 Okay

Karin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was fine and the customer service was efficient. Gardens and lawns need more attention.
Stayed 1 night in Nov 2023

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and very comfortable. We really appreciated the complimentary shuttle to the airport.
Stayed 1 night in Nov 2023

10/10 Excellent

Sharee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an overnight stay property for the airport because there’s not really much else around. But the shuttle bus service is fantastic and staff accomodating. We arrived in on a late flight and the shuttle was there really quickly!
Stayed 1 night in Nov 2023

2/10 Terrible

Ross

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was a dirty chipped cup in the room and the lights in the bathroom and toilet area were not working. The room was dated and generally tatty. We had a booking through Wotif and as we had a late change until the next day, we had to pay two tariffs for only one night. Wotif refused to help out this situation, so we will ensure that we will never use Wotif again.
Stayed 1 night in Nov 2023

10/10 Excellent

William A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lute Brown on 1 Nov 2023
Thank you so much and see you again.

8/10 Good

Ashlee

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Lute Brown on 1 Nov 2023
Thank you so much and see you again.

10/10 Excellent

Merryn, Rotorua

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived there was a sign saying they were out for 20 mins but no time as to how long it had been. The staff were friendly and helpful. The room was clean, tidy and comfortable. Very handy having a park right outside the room. Would definitely recommend.
Response from Lute Brown on 1 Nov 2023
Dear Merryn,Thank you for your review.Looking forward to see you again.Kind Regards,AAL

6/10 Okay

daniel

Travelled with family
outdated motel with furnishings that should be updated...However ,you get what you pay for,in this case a comfortable bed near the airport at a reasonable price
Stayed 1 night in Oct 2023
Response from Lute Brown on 1 Nov 2023
Dear Daniel,Thank you for your review.Looking forward to see you again.Kind Regards,AAL team

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything, especially the helpfulness of the shuttle driver. The room and bathroom were wonderful.
Stayed 2 nights in Oct 2023
Response from Lute Brown on 1 Nov 2023
Dear Anthony, Thank you for your review.Looking forward to see you again.Kind RegardsAAL team

2/10 Terrible

Keith

Liked: Cleanliness, staff & service
Had a 5 bed room - heating the upstairs very effective, downstairs ineffective.
Stayed 1 night in Oct 2023
Response from Lute Brown on 1 Nov 2023
Dear Keith,Thank you for your review.Looking forward to see you again.Kind Regards,AAL team

10/10 Excellent

Kelleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. Amazing water pressure!
Stayed 1 night in Oct 2023