Ratings based on 1,522 verified reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from Hawaii

Posted 30 Sep 2019
Nice hotel,the staff very friendly and helpful.When I booked I included the breakfast and I was very pleased with that.Parking fees is a little bit greedy $45/night.
Comment from Hotel Management
1 Oct 2019 by DB, Hotel Management
Bonjour Gina, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We're glad that you enjoyed your stay with us and the service deliver by our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
5 out of 5
by a verified traveller from santiago

Posted 30 Sep 2019
Very nice Staff Beautifull Hotel Nice WIFI Good location
Comment from Hotel Management
1 Oct 2019 by DB, Hotel Management
Bonjour Alberto, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am happy to learn that you enjoyed our hotel location , service and facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
5 out of 5
by a verified traveller

Posted 30 Sep 2019
set up well and didnt feel like i was in auckland. Very handy location
Comment from Hotel Management
1 Oct 2019 by DB, Hotel Management
Bonjour Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We're so touched to hear how much you enjoyed your experience with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
5 out of 5
by a verified traveller

Posted 8 Sep 2019
Great hotel in the centre of the cbd. Boutique style and luxurious furnishings.
Comment from Hotel Management
9 Sep 2019 by DB, Hotel Management
Bonjour Thanks so much for writing us this great review. So thrilled to hear that you find our location and hotel ambience satisfactory. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
5 out of 5
by a verified traveller

Posted 31 Aug 2019
Everything was abolutely superb. A pleasure to stay here.
Comment from Hotel Management
2 Sep 2019 by DB, Hotel Management
Bonjour Thank you very much for your wonderful comments! so glad you had a great time here at Sofitel Auckland . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
4 out of 5
by a verified traveller

Posted 29 Aug 2019
Lovely location harbour was impressive, bed was great
Comment from Hotel Management
2 Sep 2019 by DB, Hotel Management
Bonjour Thank you so much for your great review. It's a pleasure to hear that you enjoyed our hotel location, comfortable Sofitel Mybed. We look forward to see you again! With Warm Regards, Dakotah Bishop Guest Relations Manager
4 out of 5
by a verified traveller

Posted 12 Aug 2019
We stayed for one night in the King luxury room and it was worth it. Nice, clean, beautiful view of the marina and the Sky Tower. Very spacious. The staff were very helpful. One thing I didn't like is the bed is tooo soft and my side had a dip in the middle and the duvet was very thick and hot
Comment from Hotel Management
13 Aug 2019 by DB, Hotel Management
Bonjour B.R, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour.I'm delighted that you enjoyed our comfortable room with nice marina view and the service deliver by our ambassadors. Please be assured the issues you have raised will be investigated thoroughly and your feedback addressed with the relevant teams accordingly, so that action is taken and the issues you faced are avoided in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
5 out of 5
by a verified traveller

Posted 6 Aug 2019
Great staff, very clean, and close to the Harbor. Very comfortable room.
Comment from Hotel Management
6 Aug 2019 by DB, Hotel Management
Bonjour Thank you for taking the time to share the feedback from your stay with us in Auckland. I am so pleased that you had enjoyed so many aspects of the hotel and I am looking forward to the opportunity to welcoming you back - soon we hope! Sincerely, Dakotah Bishop Guest Relations Manager
5 out of 5
by a verified traveller from Melbourne

Posted 2 Aug 2019
We had a fantastic stay. Every aspect of the service was exceptional. From the moment we arrived to the moment we left nothing was too much trouble for the welcoming, friendly and helpful staff. Our room was spacious and the view superb. Thanks everyone at the Sofitel for giving us such a great start to our holiday.
Comment from Hotel Management
5 Aug 2019 by DB, Hotel Management
Bonjour Thank you for taking the time to write this review about your stay at Sofitel Auckland. We are so glad to hear that you had such a wonderful experience and delighted to learn you enjoyed the warm welcome from our ambassadors, comfortalbe room with view. Once again, thank you very much for your review. We very much look forward to welcoming you back to your home away from home right here in Auckland . Sincerely, Dakotah Bishop Guest Relations Manager
5 out of 5
by a verified traveller

Posted 1 Aug 2019
Staff professuonal Hotel A plus Will definitely return
Comment from Hotel Management
5 Aug 2019 by DB, Hotel Management
Bonjour Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I was pleased to read that you had appreciated the attentive service from our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager