View from room

Reviews of Auckland Harbour Suites

Auckland Harbour Suites
16 Gore Street, Auckland

Reviews

7.6

Good

Rating 10 - Excellent. 683 out of 2630 reviews" "
Rating 8 - Good. 1035 out of 2630 reviews" "
Rating 6 - Okay. 523 out of 2630 reviews" "
Rating 4 - Poor. 266 out of 2630 reviews" "
Rating 2 - Terrible. 123 out of 2630 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check in was amazing. The lady was some of the best customer service I’ve seen in a long time. The building is in an awesome location, close to a lot and room was all you need. Nothing super fancy but comfy bed and door that opens outside! Thank you for the lovely stay.
Stayed 2 nights in Mar 2024

8/10 Good

Roswitha

Travelled with partner
Liked: Cleanliness
Close to all amenities. Room furnishings were minimal. Kitchen provided but no snall table and chairs to eat it. Did not make sense.
Stayed 2 nights in Jan 2024

8/10 Good

Lin

Liked: Cleanliness, property conditions & facilities
I don't like that they hold my money for so long. They can check my room when I leave and give me a credit straight away. Others do.
Stayed 1 night in Jan 2024

10/10 Excellent

Suvarna, Fremont

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Finding Parking is not easy. There is no central AC. Fans were required. Location is very good to walk to harbor.
Stayed 2 nights in Dec 2023

10/10 Excellent

Hinarangi

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Thanh, Mentone

Travelled with family
Liked: Cleanliness, amenities
- Perfect location close to shops, restaurants, right next to the harbour with good harbour view. - Very helpful & accommodating staff. - The reason for the 4-star rating was the condition of the room (we stayed in a 2-bedroom, 2-bathroom apartment): 1) The aircond was a portable unit which was very noisy and not very efficient, not cold enough in spite of the noise. 2) One of the bathrooms had a shower curtain which was pretty smelly. 3) Lighting in one of the bathrooms didn't work properly (only 1 lamp left & was not bright enough). 4) Lighting in the main bedroom didn't work properly (1 lamp was not working) 5) The toilet flush buttons in both bathrooms were stuck and required very hard press to work. 6) The fridge was unlevelled and leaned to one side. It's assumed that the above issues would be rectified. Without those issues, it would be a perfect apartment.
Stayed 2 nights in Dec 2023

4/10 Poor

Kerstin

Liked: Property conditions & facilities
Great location but unfortunately for the hotel there is a construction site next door creating noise and reducing privacy.
Stayed 4 nights in Nov 2023

6/10 Okay

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Nightclub noise until 4-5 am daily. Disrupted sleep.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gemma

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
As a solo mother travelling with a 6 year old the area felt safe and so much stuff was in walking distance. We enjoyed our stay.
Stayed 3 nights in Nov 2023

10/10 Excellent

Robyn

Travelled with partner
Liked: Amenities
All good. Enjoyed the rest
Stayed 1 night in Nov 2023

8/10 Good

Dave

Business traveller
Liked: Cleanliness, property conditions & facilities
Great location too, easy to access things in the CBD. Service was good, check in could be a bit faster but overall I would stay here again
Stayed 1 night in Nov 2023

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had everything we needed in a great location and helpful staff.
Stayed 1 night in Nov 2023
Response from April on 13 Nov 2023
Hi Anne,Thank you for your wonderful feedback. I t was a delight having you stay with us, and we hope to see you again.Kind regards

10/10 Excellent

Liberty, Castro Valley

Travelled with partner
Liked: Amenities, property conditions & facilities
Very close to the vicinity. Many shopping options and restaurants.
Stayed 2 nights in Oct 2023

2/10 Terrible

Bing

Stayed 15 nights in Oct 2023

4/10 Poor

Sharon

Stayed 3 nights in Oct 2023

8/10 Good

SHARON

Travelled with partner
Liked: Cleanliness
Great place to stay if you're catching a cruise or just want to be in the CBD and not require a car. The rooms are clean but seriously need more dishes. I loved having the dishwasher but only providing 2 plates, bowls and PC's of cutlery just wastes water. Staff were very helpful at the front counter.
Stayed 4 nights in Oct 2023

4/10 Poor

Debra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t have the beds that we booked. We had to separate them ourselves. The oven was filthy and filled with smoke, we had to get it cleaned before we could cook our dinner. The dishwasher was broken and the dishes in the cupboard were dirty
Stayed 3 nights in Oct 2023

4/10 Poor

Gemma

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was beautiful in view and location comfortable bed and nice picture.
Stayed 1 night in Oct 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness
Perfect for families
Great place to base yourself in Auckland to explore the city. Close enough to walk most places and in a handy location for the bus, train and ferry. Beds are firm, which is not to my preference so I struggled to get good rest. The bathroom / shower tends to leak water all over the floor and the drain is at a higher point so the water doesn't drain properly - you need to mop up. Is handy to have the washing machine and dryer to clean clothes. Would have been nice to have a service every couple of days to get rid of waste.
Stayed 4 nights in Sep 2023

10/10 Excellent

Arabella Grace

10/10 Excellent

Kelli

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Best property in Auckland. Thank you for everything!
Stayed 1 night in Aug 2023
Response from April on 27 Aug 2023
Hi Kelli,Thank you very much for such positive feedback! We sure hope you enjoyed your stay with us, and we look forward to seeing you again.Kind regards

10/10 Excellent

Vishal, Auckland

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean rooms, friendly staff
Stayed 1 night in Aug 2023
Response from April on 27 Aug 2023
Dear Vishal,Thank you for your feedback.At Auckland Harbour Suites, we strive to provide all our guests with a wonderful experience during their stay with us. Therefore, we are delighted to hear that you enjoyed the cleanliness of our room and the friendly service from our staff. Kind regards

8/10 Good

Jason

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Convenient location to nightlife, the city and harbour. Car park is tight and rooms are a little.old so i.would rate 3 stats.
Stayed 3 nights in Aug 2023
Response from TR on 17 Aug 2023
Dear Jason,Thank you for taking the time to review our hotel! Please stay in touch and we look forward to welcoming you again in the near future! We hope you will come back and visit us soon.

6/10 Okay

Jared

Stayed 6 nights in Aug 2023

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous staff upon arrival, quickly sorted out an accommodation era and a short walk to Spark arena.
Stayed 2 nights in Aug 2023

8/10 Good

Amy

Travelled with group
Liked: Amenities, property conditions & facilities
Good location.
Stayed 4 nights in Jul 2023

6/10 Okay

Annie

Ok location for food and shopping spots. The halls and rooms and stairwell were sketchy and old and gross. Parking is terrible. Washer did not work. The shower was blazing hot or cold. Hard to adjust. There are better spots near there that are worth the money. But it’s average if you want average.
Stayed 2 nights in Aug 2023

6/10 Okay

Nestor

Travelled with family
This place has great locations where there are many restaurants to choose from and shopping malls. Everything is walkable!
Stayed 5 nights in Jul 2023

10/10 Excellent

Janene

Liked: Cleanliness, property conditions & facilities
Good value for central Auckland. Has dishwasher, kitchenette and dryer and washer so fully self contained.
Stayed 2 nights in Jul 2023

6/10 Okay

Brian, Waihi

Was woken at 5 am by fire sirens and little direction from staff and was unable to contact reception. Remained in our room very confused
Stayed 1 night in Jul 2023

4/10 Poor

Juanita

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Really disappointed with this Hotel. So much so that we left a day early, forfeited a nights fee and paid to go and stay elsewhere. Due to the World Cup the whole street was blocked off for parking so we couldn’t even park to check in. So I had to park over a drive way and move when someone needed to use it. Upon checkin we also found out parking is $45 a day. Ridiculous. Nowhere on booking was that stated. They foyer is nice but that’s about where it ends. The hallways are in need of a clean both walls and carpets, and some maintenance. Walls are all chipped and grotty. Elevator has a not nice smell. Once in the apartment, we were again disappointed. The photos in advertising were very misleading. The bathroom was very unclean. Hair and dust all of the wall skirting, black mould through all of the grout in the shower. The sink tap very hard to turn on but then when it works water comes out and splashed everywhere. The shower seal is mouldy and broken so water pours out all over the floor. The bath was stained and dirty around the plug. One of my kids used the toiled and I used the toilet brush and there was sediment in the bottom of the brush holder. Absolutely disgusting. The whole room just needs some maintenance and attention. Carpet dirty and stained If our kids weren’t so tired from traveling that day we’d have left straight away. This hotel is mid range in price which I understand. But cleanliness shouldn’t come with a cost.
Stayed 2 nights in Jul 2023

6/10 Okay

Michaela

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The communication on arrival was terrible, I requested sn early and late check out, I rung the morning of arrival to check on this. The room was not cleaned well, rubbish still on dustpan in the cupboard.
Stayed 3 nights in Jul 2023

8/10 Good

Fleur

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very handy and great to have kitchen facilities. Staff were very accommodating with our 2 family groups having access to each other. Online booking of parking could have been more obvious - I missed that this had to be done separately and just assumed it’d be part of room booking. I now know better.
Stayed 2 nights in Jul 2023

8/10 Good

Jo

Travelled with family
Liked: Cleanliness
This property is in a great location, so close to Queen Street and short walk to Spark Stadium. We were on 22nd floor with beautiful views over Auckland city and sky tower. Rooms tired but perfect for a short stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Good customer service at the front desk.
Stayed 2 nights in Jul 2023

6/10 Okay

Juliet

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Grace

Disliked: Cleanliness
Not overly clean and had cockroaches in the room
Stayed 2 nights in Jun 2023

8/10 Good

Brenton

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good stay, was close to where we needed to go and car park building right across the lane. Only problem was booking said a different bed configuration to what we received, hotel was full and couldn’t change. Someone got the couch. But I believe this was a third party issue. Fab stay otherwise.
Stayed 1 night in Jun 2023

8/10 Good

Catherine

Stayed 2 nights in Jun 2023

6/10 Okay

Sanita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
After couple of conversations we were told that we will be getting a room on floor 27 but after arriving we were given floor 12; after showing the email we were told nothing could be done as everything is full!
Stayed 2 nights in Jun 2023
Response from April on 13 Jun 2023
Hi Sanita,Thank you for your feedback.We always try our best to accommodate our guests requests however it is subject to availability due to many factors such as high occupancy levels, maintenance issues etc. We apologies for any inconvenience this may have caused but we hope that despite the issue with your room being on level 12, that you still enjoyed your stay with us.Regards,

8/10 Good

Elliott

Stayed 3 nights in Jun 2023

4/10 Poor

Kylie

Disliked: Cleanliness, amenities, property conditions & facilities
Room was not what is shown in pictures. No view at all for studio rooms. States carparking but car parking is extra cost of $45 per day and needs to be booked carpark was full had to park at wilsons carparking. Balcony stated is approx 40cms wide can not even sit outside
Stayed 2 nights in Jun 2023
Response from April on 13 Jun 2023
Hi KylieThank you for your feedback. We are sorry to hear that the studio apartment you were allocated did not meet your expectation. Please note that all our studio apartments are located on the lower floors and to obtain a room with a view would require a paid upgrade to our 1 bedroom city view or 1 bedroom harbour view rooms. Due to the very limited car park spaces we have in our building, we do encourage all our guests to book in advance to avoid missing out on one and the price is set at 45 irrespective of the day.Kind regards

4/10 Poor

Kataraina

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
When we arrived in the early evening there was no one on reception and the hotel doors were locked. We tried calling continuously (which no one answered) and hanging around outside for up to an hour before someone finally came back to reception and checked us in. We then got up to the two bedroom apt we booked to find one of the bedrooms locked. Reception did come up and unlock the door for us, but between this and waiting around for so long it led to a bad kickstart to our accommodation.
Stayed 1 night in May 2023

2/10 Terrible

Prasanka

Stayed 1 night in May 2023
Response from April on 13 Jun 2023
Thank you for your feedback Prasanka.

4/10 Poor

Hermione

Travelled with group
We got stuck in an elevator and we’re also evacuated for a false fire alarm. The apartment was alright, it had an amazing view, but the shower sprayed everywhere, none of us could figure out how to get it to work properly.
Stayed 2 nights in May 2023

6/10 Okay

Larisaa

Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in May 2023
Response from April on 13 Jun 2023
Thank you for your feedback Larissa.

2/10 Terrible

Kellie and Mike

Business traveller, Travelled with partner
Disliked: Cleanliness
Someone on our level and directly across from our room was smoking marijuana. So much so, it smelt really bad in our room and in the hallways. They weren’t the type of people to approach so we also felt very unsafe. Spoke to the staff the next day and told them we would be staying elsewhere and asked for a refund on our last might (it was 8am) we were told no refund as it’s outside the cancelation period. And no apologies or anything like that. Not a safe place to stay!
Stayed 2 nights in Apr 2023

4/10 Poor

Philip

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the room was rundown and needs a make over
Stayed 2 nights in Apr 2023

8/10 Good

Stephanie

Liked: Cleanliness
Disliked: Property conditions & facilities
A very basic apartment that could use a renovation (marks on some walls) but in an excellent location with great views of the city and water. Overall we enjoyed our stay.
Stayed 2 nights in Apr 2023