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Reviews of Baymont by Wyndham Harlan

2.5 out of 5
Baymont by Wyndham Harlan
Ridgeway Drive, 5015, Harlan, IA

Reviews

7.8

Good

Rating 10 - Excellent. 73 out of 261 reviews" "
Rating 8 - Good. 101 out of 261 reviews" "
Rating 6 - Okay. 57 out of 261 reviews" "
Rating 4 - Poor. 26 out of 261 reviews" "
Rating 2 - Terrible. 4 out of 261 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Katelynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they would have disclosed that the pool was not available to use.
Stayed 2 nights in Apr 2024

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As noted, the rooms were clean and spacious, with multiple USB chargers between the beds. The curtains blocked almost all of the light, with a minor annoyance being the edge nearest the wall having a support that kept the curtain from completely closing. The complimentary breakfast included sweet rolls, waffles, cereal, yoghurt, and juices. There were sausage patties and eggs available the first day that one could heat on the waffle iron. Staff was uniformly professional, friendly and polite. We would gladly stay here again.
Stayed 2 nights in Mar 2024
Response from GM on 8 Apr 2024
Thank you for your review

6/10 Okay

Antony

Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Thank you for your review

8/10 Good

James

Awesome water pressure!
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Thank you for your review

8/10 Good

Walter

Stayed 1 night in Jan 2024
Response from GM on 25 Mar 2024
Thank you for your review

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot
Decent place reasonable priced. Still using styrofoam dishes at breakfast. Heating works well.
Stayed 1 night in Dec 2023
Response from GM on 18 Jan 2024
Thank you for your review, styrofoam was just because we were waiting for our order to arrive and that was the back up.

10/10 Excellent

Joseph

Stayed 3 nights in Dec 2023
Response from GM on 18 Jan 2024
Thank you for your review

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I wouldn’t stay here
The rooms smelled like smoke, the conditions of the rooms are very out dated the walls are dirty the floors had dog food on them. the level of cleanliness is very poor . The carpet is pulling up. The room i paid for was the most expensive room with the jacuzzi tub room was supposed to sleep 3 ended up having to get a different room. I asked if the other room was the same price and I was told yes , it should have been cheaper . The pool should have been working especially after 2 years of it not working. Waiting for a part is not true new pools go in everyday. Stop being cheap. Fix your property. My 8 year old daughter was let down Dirty rooms, smells like smoke, breakfast was about what you would expect from motel 6 , i expected more for $167 a night. I am the most easiest person to please but this hands down was a huge let down.
Stayed 1 night in Dec 2023

10/10 Excellent

Julee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and amazing. Great location.
Stayed 1 night in Nov 2023
Response from Leslie - GM on 1 Dec 2023
We appreciate your review, thank you

10/10 Excellent

Elles

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Leslie - GM on 1 Dec 2023
Thank you for your review

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. New mattress would make it much better
Stayed 2 nights in Nov 2023
Response from Leslie - GM on 1 Dec 2023
Thank you for taking the time to review our property.

10/10 Excellent

Nancy

Stayed 3 nights in Oct 2023
Response from Leslie - GM on 1 Dec 2023
Thank you

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 16 Oct 2023
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Harlan. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Wyatt

Stayed 1 night in Sep 2023
Response from GM on 16 Oct 2023
Thank you for taking the time to give a review, we appreciate your stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on 16 Oct 2023
It's always a treat to hear great things about our property, thank you for taking time out of your day to let us know how we are doing.

4/10 Poor

Kenneth

Travelled with family
Disliked: Amenities, property conditions & facilities
Farm land with nice location. Bill board and website said pool and hot tub available but they were closed. Rediculous price for services not rendered. A 50 percent refund is due at a minimum. Night staff was just plain rude. Day shift was probably first day on job as they discussed power washing the entrance which was needed. Not impressed. Stay somewhere else.
Stayed 1 night in Sep 2023

6/10 Okay

Michael

Business traveller
Liked: Cleanliness
Travel for work, nothing extravagant , nothing unreasonably poor. Stayed 1 night, fit the bill. Would stay again.
Stayed 1 night in Aug 2023
Response from GM on 16 Oct 2023
Thank you and hope to see you again.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Aug 2023
Response from GM on 16 Oct 2023
Thank you for your review

6/10 Okay

Susan

Stayed 1 night in Aug 2023
Response from LT on 14 Aug 2023
Thank you

8/10 Good

Timothy

Travelled with partner
Disliked: Amenities
Seemed to have a lot of dampness throughout the building. Otherwise it was nice
Stayed 1 night in Aug 2023
Response from LT on 14 Aug 2023
Thank you for your review

6/10 Okay

Jody

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from LT on 14 Aug 2023
Thank you

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The inn was clean and in good repair. The beds were smaller than I would like, and low. I would stay here again.
Stayed 1 night in Aug 2023
Response from LT on 10 Aug 2023
Thank you for your review

8/10 Good

Vanda

Stayed 1 night in Aug 2023
Response from LT on 8 Aug 2023
Thank you for your review

6/10 Okay

Vanda

Travelled with group
Average
We paid for a king bed and suite and got two double beds instead. Room was clean but very damp. Bed felt wet! Service was ok.
Stayed 1 night in Aug 2023
Response from LT on 8 Aug 2023
The online reservation was taken which caused us an overbooking of that type of room. Doubles was the only way to accommodate the reservation. We did not charge more even though doubles are more. The A/C unit was only on fan, which was why the room felt damp. This happens frequently that the unit gets put into fan mode instead of A/C and the room does not get the dehumidification process with a fan like the A/C compressor does. Please tell the dek clerk immediately of such situations. We can better assist when we know about the issue during your stay. Thank you for your review

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from LT on 8 Aug 2023
THANK YOU FOR YOUR REVIEW

6/10 Okay

Chad

Travelled with group
Disliked: Room comfort
Stayed 1 night in Jul 2023
Response from GM on 17 Jul 2023
Thank you for your review

6/10 Okay

Nik

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean and spacious, bed was comfortable. Right next to food and grocery store. Unfortunately- the pool is empty and the room filled with mattresses- so be sure to check pool status if that's important!
Stayed 1 night in Jul 2023
Response from GM on 17 Jul 2023
Thank you for your review. We have been on a list to get the pool repaired. We are currently changing out old mattresses for new ones and while the pool is closed we are using it to store the mattresses. All of our websites have the pool closed until further notice. Also we have it posted on the check in counter.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was courteous and helpful.
Stayed 3 nights in Jul 2023
Response from GM on 11 Jul 2023
Thank you for your review

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For a place to sleep its fine but not happy the pool is closed they said its closed for maintenance but clearly has been closed for sometime and have no plans to open it because it is being used for storage now lots of mattresses in there I will look for a hotel with pool next time
Stayed 1 night in Jul 2023
Response from GM on 17 Jul 2023
The pol is closed on all web sites, including our front desk at check in.

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While this property is a good ten mile from I80 the site was well maintained and the the clerk at the front desk gave us an excellent recommendation for dinner in town. We'll be back on our next trip.
Stayed 1 night in Jun 2023
Response from GM on 5 Jul 2023
Thank you for your review, see you on your next trip.

6/10 Okay

Michael

Travelled with family
Disliked: Staff & service
Night manager unpleasant and unhelpful.
Stayed 1 night in Jun 2023
Response from GM on 17 Jul 2023
I apologies for any desk clerk that may not have been friendly, we do not have a night manager. Would like more information as to whom you were in contact with. Please call the front desk during the day with anymore info.

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay.
Stayed 1 night in Jun 2023
Response from GM on 26 Jun 2023
Thank you for your review

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Ok
Stayed here many times over several years. Staff is always friendly. Cleanliness is good considering the age of the facility. Needs new carpet in the rooms as it is buckled. More importantly new towels would be a definite upgrade.
Stayed 1 night in Jun 2023
Response from GM on 26 Jun 2023
We are working on our carpet. We put new linens and towels in the circulation when necessary and take the old out as we see them. Thank you for your review

4/10 Poor

Mark

Disliked: Cleanliness, staff & service
Upon arrival, my remote was not paired to the TV front desk person Was not able to reprogram it to work lipstick stain on my pillowcase trash under the vanity
Stayed 1 night in Jun 2023
Response from GM on 26 Jun 2023
Directv has since come to the hotel to repair all remotes.Thank you for your review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from GM on 21 Jun 2023
Thank you for your review

8/10 Good

Nancy

Stayed 1 night in Jun 2023
Response from GM on 21 Jun 2023
Thank you for your review

8/10 Good

Susan

Stayed 1 night in Jun 2023
Response from GM on 19 Jun 2023
Thank you for your review

10/10 Excellent

Henry

Stayed 1 night in Jun 2023
Response from GM on 19 Jun 2023
Thank you for your review

6/10 Okay

Kimberly, Prior Lake

Stayed 1 night in Jun 2023
Response from GM on 19 Jun 2023
Thank you for your review

4/10 Poor

Janine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disorganized at check in. Unable to find reservations for several minutes. Condition of room/mattresses in need of upgrade. You get what you pay for!
Stayed 1 night in Jun 2023
Response from GM on 19 Jun 2023
Thank you for the review, we had our new mattresses delivered on Monday last week. We have been putting them in the rooms day by day.

4/10 Poor

Diane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
no elevator
Stayed 1 night in Jun 2023
Response from GM on 19 Jun 2023
Thank you for your review

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from LT on 12 Jun 2023
Thank you for your review

6/10 Okay

James

Liked: Cleanliness
The hotel was nice but the bathroom condition was only ok. There had been water under the tile and they were broken and moved. Also need to read the description as there was no elevator.
Stayed 1 night in Jun 2023
Response from Leslie - GM on 5 Jun 2023
Thank you for your review, please let me know which room you were in by calling us direct. We will take care of the situation. We appreciate the knowledge.

6/10 Okay

Russell

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Check in person was less than friendly, AC unit was musty, breakfast options were limited. And what's up with mini pillows on a king size bed? You roll over and your head falls off the pillow.
Stayed 1 night in May 2023
Response from LESLIE - GM on 2 Jun 2023
All of our pillows are the same size in all of the rooms, the difference for kings are more pillows on each bed. Our COMPLIMENTARY breakfast includes.....orange and apple juice, cold cereal, oatmeal, Bread for toast with butter, jelly and peanut butter for spreads, oranges & apples, eggs, waffles, biscuits & gravy and danish. Also coffee 24/7....if you have a suggestion to add to our selections, please feel free. We have our air units professionally cleaned each spring / summer. Thank you for your review

8/10 Good

BOYD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Leslie - GM on 22 May 2023
Thank you for your stay

10/10 Excellent

Michael, Tucson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Breakfast was surprisingly good. Staff top notch. Very helpful. If you’re staying in this area this is the place. Book from their site. Expedia sucks.
Stayed 6 nights in May 2023
Response from Leslie T - GM on 17 May 2023
Thank you wso much for your review

4/10 Poor

Norene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I only had ice cold water in my shower. Then the coffee maker wouldn’t work, because neither of the outlets on either side of the vanity were working. I understand the swimming pool had also been closed for quite some time. I was only given a $25 discount, which I think was extremely inadequate.
Stayed 1 night in May 2023

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from GM - Leslie on 25 Apr 2023
Thank you

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little Town hotel,clean and friendly
Stayed 4 nights in Apr 2023
Response from Leslie - GM on 20 Apr 2023
Thank you for your review

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Leslie - GM on 21 Apr 2023
Thank you for your review