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Reviews of The Chelsea

4 out of 5
The Chelsea
111 South Chelsea Avenue, Atlantic City, NJ

Reviews

6.8
Rating 10 - Excellent. 196 out of 1003 reviews" "
Rating 8 - Good. 316 out of 1003 reviews" "
Rating 6 - Okay. 248 out of 1003 reviews" "
Rating 4 - Poor. 148 out of 1003 reviews" "
Rating 2 - Terrible. 95 out of 1003 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Racine, Philadelphia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water!!!
The room was freezing and it felt like the heat never kicked in. The shower and sink water was luke warm and all 4 towels I picked up had brown stains all over them. After complaining to the front desk about the water they moved us to another room. I let the shower water run for 20 mins and it still never got hot. I missed my dinner reservations due to room changes and not being able to shower. In the end I informed the manager I was not happy and ended up getting a refund and staying at the Tropicana, which was way nicer and we got a better deal on a suite. I wouldn't recommend this hotel. The rooms were nice and the staff was accommodating but dirty towels and no hot water was enough to make me cancel my entire reservation.

10/10 Excellent

Nika, Church Hill, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovers getaway!
I had the time of my life! Everything was great and very convenient! We will be back again!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel for more relaxed time perfect if you want to be away from the casinos and all the huge crowds.

4/10 Poor

Peter, US

Disliked: Property conditions & facilities
Tired Property - Needs renovation.
Sadly, this is no four star Hotel. The ratings on Expedia indicated that it was. The Hotel is very old and in dire need of renovation. The outdated lobby has a small and crowded check-in area. Loud annoying music is constantly playing in the lobby. The outside is littered with cigarette butts and is poorly lit. The signs and canopy are long overdue for upkeep. The rooms need paint and the furniture is very worn out. Overall, this worn out Hotel was not worth the money we spent. In addition to the rate you pay, there are several Atlantic City and New Jersey taxes you must pay. My advice is to stay at another Hotel on a weekday. There are much better Hotels at lower rates.

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique Hotel for the price.
Had one of the best massages in my life at the Sea Spa.

10/10 Excellent

Rene, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique Hotel
It was a very good experience, went to Atlantic City for our 10th wedding anniversary, our reservation went through with no problems, Michael (concierge) went the extra mile and added a champagne to the room (really nice touch), staff friendly and nice facility, parking was off site but no problem just a block away, overall a great experience.

4/10 Poor

Nelson, Massapequa, NY

Disliked: Cleanliness, staff & service
What a waste
Pulled up to the Chelsea, the only street with access to the hotel was blocked by a huge crane. After making a u turn, I was forced to valet the car because there was no on street parking. Once inside the hotel, check in was slow and the young lady who helped me didn't seem to want to be there. Went up to the room and found it was directly across from the elevators-extremely noisey ones- the room was eh. The view I had expected was blocked, so much for ocean view. Went down to the 5th floor lounge, food was ok, except for the cockroach walking on the bar where we ate. The gym was garbage. I so overpaid and wasn't ready or knew about the $125 incidental fee! What a rip! Never again, this place stunk. Orbitz your description was definitely off.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favs
Great place if you need a hotel sans casino! The price is right also. Not too fancy but also not too budget looking.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It was a trerrible. I would not recommend.
It was a trerrible. I would not recommend.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a Great Stay

10/10 Excellent

Sammy, Z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a getaway
Great place to stay for a weekend away! Ocean view out of our room, right on the boardwalk, beautiful comfortable room. Lovely amenities and restaurants right in the hotel. Would definitely recommend!

6/10 Okay

cheryl

Disliked: Cleanliness
The location was great walk to all beach casino shopping the hotel was update nice in some areas the staff was friendly but are room smelled and was told would have housekeeping fresh it uo but never came. Wad a hope skip and a jump from tropicana which had everything inside u needed. Next time we will spend a little more money to stay there instead.

8/10 Good

Kevin, US

Liked: Staff & service, property conditions & facilities, room comfort
Great Value - Luxury at a reasonable price.

6/10 Okay

Mike

Liked: Room comfort
Disliked: Cleanliness
Nice stay for one night, but needs to be cleaned!!
Overall, the experience wasn't the worst I've had, but definitely not the best. Went for one night to see a concert at the Tropicana. The room definitely needed a thorough cleaning. Stains on the walls and comforter, contemplated sleeping on the chair in the room. For some reason, I was double charged for parking, but thankfully the staff quickly sorted that out. I would consider staying here again as long as the rooms get thoroughly cleaned. In need of some minor updates, but overall fairly modern. The bayview room gave great views of the west side of the city. The biggest downfall is that in order to use the gym, you have to pay and the food options on site are ridiculously expensive. You'll be better off going next door to the Tropicana and going to the buffet. Again, it definitely needs updates and undoubtedly needs to be cleaned extremely thoroughly. Staff was friendly, yet very uninterested and this is the FIRST hotel where I've EVER had to SIGN A CONTRACT at check in!! I would recommend this hotel if it's just for one night, anything more you'll be much better off staying at one of the casinos for a few extra bucks.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel
Wonderful room and bathroom

10/10 Excellent

Mahawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's was great. Parking was easy and the people at the guess service were amazing

8/10 Good

Marlene, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the location and experience with the exception of the poor water pressure in the shower. Literally washed my hair in the sink. Staff was awesome and attentive.

6/10 Okay

Frank

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Checked in, the room was cold. Turned up the heat and left for the evening. Came back around 1:00 a.m. and room was freezing. Took until 3:45 by the time they changed heater twice and thermostat once to get heat. Room was left dirty where pulling out heater had drywall all over work area right by our bed. Should have vacuumed before leaving. In the morning, the manager did state that he would take care of us. Still waiting on that promise.

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the first time that I stayed at the chelsea and the bed was the most comfortable bed I have ever slept in. Considering it was our honeymoon we appreciated the beautiful hotel and room

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Brenda, US

Liked: Staff & service
Great location and Beautiful Oceanfront views!

6/10 Okay

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good nice place was a 125$ security deposit so make sure you have that. Valet parking was very fast the intended actually came to my room when he got off to talk to me because earlier I asked him where are some good places to eat and a good club to go to. I did have one problem when picking the hotel I picked pay at hotel. A day before my check in date I was charged my night stay after I picked pay at hotel making my bank account overdraft also making a bill late. So now I have a over draft fee and a late bill fee. Called hotels.com talked to a manager and he gave me his email and told me to send a copy of my bank statement an he will check it out and get right back to me and never did. I sent him the bank statement when we where on the phone and some how we got disconnected but if your at work and your computer is right there y where you not able to see it and you had all my information why could you not call me back if we where disconnected but I did plenty of business with hotels.com and never had a problem like this until now.

2/10 Terrible

Paticia, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was awful and dirty
Had to wait 20-30 minutes to check in. When I got upstairs it was smokey on a non-smoking floor and also looked dirty. When I arrived into the room it was also dirty trash was still in the trash can. Toilet paper in the toilet also towel laying on the sink used. Dirt and debris on the floor. Had to call customer service and they only cleaned the debris on the floor. They didn't even apologize or comp me anything for the inconvenience. I would never stay there again.

8/10 Good

Jake, US

Liked: Cleanliness, staff & service, room comfort
staff was pleasant

10/10 Excellent

taryn, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room well worth price. Great service awesome location

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mignonette, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good for relaxing
It was a great weekend. My companion and i went to your hotel just to relax and get away for the weekend.due to working all the time. This was our first getaway together. The room was great.slept like a baby and we look forward to coming back

10/10 Excellent

Christopher, US

Liked: Cleanliness, staff & service, room comfort
Nice hotel very convenient.
My experience was great I had fun . I recommend this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

kim, pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location !! Boardwalk around corner
Clean and friendly , good location, nice rooftop pool

10/10 Excellent

Rosie, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it!!!!
I loved my stay at the Chelsea hotel!!! Very clean beautiful view of the city and the staff were very helpful and pleasant my next trip to Atlantic City I will deff stay at th Chelsea!!!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Morris

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ok Hotel at best, but the room was freezing
How is it that, it takes a day to withdraw $125 deposit from my card but it takes almost 5-7 days to think you might get it back...explain

6/10 Okay

elisa

Liked: Cleanliness, room comfort
Nice

4/10 Poor

Wei, NYC

Disliked: Cleanliness, property conditions & facilities
I will not recommend this hotel to my friend
1. Comforter is not good; the cotton is jammed together. We asked for the comforter change, and we still get the some kind of cotton jammed comforter. 2. No Housekeeping!! On October 9, 2016. We left the hotel room at 2:00 PM, and went back at 7:15PM. The hotel did not done the housekeeping. So I called the front desk to confirm if they do provide housekeeping or not. The front desk said they do provide daily housekeeping, and will send someone immediately, afterward, we went out for dinner for more than two hours. By the time when we went back to the room, it was still the same. The hotel did not send anyone to our room for housekeeping!!!. 3. Room card key works for one day only. We have to visit front desk for another set of card key.

6/10 Okay

Edwin

Disliked: Property conditions & facilities
Smelly hallways
Hallways smeeled like , weed..yuck

10/10 Excellent

Shon, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atmosphere and decor. My new go to hotel
The bed was beyond comfortable, you can tell that maybe the rooms have been recently renovated which is nice.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Quaint little hotel
I was so impressed by the décor but the hallways, the rugs through out, the rooms ie tables, etc. were just dusty and filthy. Black mold in the ice maker!!!!!! UGH!

8/10 Good

Robin, Brooklyn

Liked: Cleanliness, staff & service, room comfort
Nice stay
The room was very nice. The beds were so comfortable and the bedroom was beautiful. The hotel staff was friendly and very helpful. The hotel is right on the beach. Make sure u stay in the tower on the higher floor.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

8/10 Good

Ervin, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach
Nice hotel great staff close to the broad walk and tropicana casino, two swimming pools

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chelsea AC
Great stay!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guss14
Was great thanks

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Not worth the money you save
The room itself was fine - most else wasn't. First, we paid for a bay view room. What we got was a view of a bunch of dilapidated buildings and a highway, nothing resembling a bay even in the distance. The hotel itself is very noisy and the walls are paper thin. If someone slams a door, it's felt throughout the floor. That happened a lot due to the room full of drunken idiots next door. At 3AM on the night we stayed, someone decided it'd be fun to pull the fire alarm on our floor. That isn't the hotel's fault. The disturbing part was that when we got dressed and got down to the lobby, the front desk had no idea that a fire alarm was going off in their building, so it appears there is no central monitoring in the building at all. Security also didn't get to our floor to investigate/turn off the alarm for almost 20 minutes, so it just kept going off. Needless to say, we didn't get any sleep that night. The restaurant attached the hotel is mediocre at best with extremely slow service. Next time, we will spend the bit of extra money and stay at one of the better properties, as any money we saved staying here wasn't worth it at all.

6/10 Okay

clau, dominican rep

Liked: Cleanliness, staff & service, room comfort
The room was nice, close to the board walk. curtains of the room: should look for another model of curtains because there is clarity (light get in) in the morning. 11:00 a.m. checkout? it is too early for a nocturnal city. Checkout: after you do the checkout, the hotel force you to remove the car from parking at 2:00 pm where you paid 16 US dollars for parking. because they close the hotel on a Sunday afternoon. Should give the customer more facilities because we are paying.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kathi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was a little nervous after reading some reviews of this hotel. While the place is definelty dated and worn it was not at bad as some reviews indicated. Our oceanfront king room was very clean and bed was very comfy. my biggest complaint was air conditioner did not work! With the window open we were able to get the temp down from 80 to 76 degrees at night....so it was really hot.