Exterior

Reviews of Days Inn by Wyndham Atlantic City Oceanfront-Boardwalk

2 out of 5
Days Inn by Wyndham Atlantic City Oceanfront-Boardwalk
3000 Boardwalk At Morris Ave, Atlantic City, NJ

Reviews

7.4

Good

Rating 10 - Excellent. 357 out of 1003 reviews" "
Rating 8 - Good. 282 out of 1003 reviews" "
Rating 6 - Okay. 155 out of 1003 reviews" "
Rating 4 - Poor. 94 out of 1003 reviews" "
Rating 2 - Terrible. 115 out of 1003 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gillian, Naugatuck

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Ok I know Atlantic City is going down hill but this so called hotel already passed down hill. Very very dirty. The towels had stain mark and hair on them. The shower water backed up in the tub. We were only there for 1night so we dried our skin using our dirty T shirts that we had on during the day. We did not slept under the covers and we place sweat shirts over the pillows so that we can put our face down. There were fighting in the room next door. The 1 night was a nightmare. We quickly checked out by 7am. Our car was blocked in by another car and the guy at the front desk had the keys to the car that was blocking us but he did not know how to drive. Terrible terrible experience. Wyndham should not have Days Inn as part of their brand because this is the 2nd Days Inn terrible experience for us. Expedia should not have this hotel on their list for customers to book. Everything including the tv was outdated. Just closed the darm place down. Do not book this hotel.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Gillian,We're deeply sorry to hear about your extremely disappointing experience during your stay. The cleanliness and condition of your room, along with the noise disturbance and inconvenience at check-out, are unacceptable and fall far below our standards. Your feedback is crucial, and we will address these issues immediately to prevent any recurrence. We understand your frustration and sincerely apologize for the negative impact this had on your trip. We'll work diligently to rectify these shortcomings and hope you'll consider giving us another chance to provide the experience you deserve in the future.Sincerely, Hotel Manager

6/10 Okay

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The key for the rooms gotta be fixed couldn’t get in my room had to go down stairs two days about not being able to get in the room
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Nina,We apologize for the inconvenience you experienced with the room key during your stay. Your feedback is valuable, and we'll address this issue promptly to ensure smoother check-in experiences for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

2/10 Terrible

Portia

Liked: Cleanliness
Horrible
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Portia,We're deeply sorry to hear that your experience fell short of expectations. Your satisfaction is our priority, and we regret any issues that may have occurred during your stay. If there are specific details you'd like to share with us so we can address them, please feel free to reach out. We value your feedback and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Pearlie Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Pearlie Mae,We greatly appreciate your stay and the wonderful 5-star rating you've given us. Your feedback is incredibly motivating and fills us with pride. It inspires us to continually strive for excellence in our service. We eagerly anticipate the opportunity to welcome you back again in the future!Sincerely, Hotel Manager

6/10 Okay

Jacqueline

Travelled with family
Disliked: Cleanliness, property conditions & facilities
My room was very dirty, they didn’t do a good job cleaning. And our room was next to loud drunk and obnoxious young men.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Jacqueline,We're deeply sorry to hear about your disappointing experience. Cleanliness and guest comfort are paramount to us, and it's concerning to hear that we fell short in these areas during your stay. We'll address your concerns with our housekeeping and management teams to prevent similar issues in the future. Please accept our sincere apologies, and we hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

8/10 Good

Dionne

Travelled with partner
Liked: Staff & service
Yes like the other reviews state, it’s dated but not terrible for what you pay, you do have to pay for parking which is a bummer but don’t act surprised as the website does tell you as well as the many reviews you read and yet still book the room (eye roll). Check in and check out was fairly quick. Tropicana casino was literally a hop skip and jump away. As well as convenient to access to the boardwalk. Bring your own pillows as they are not comfy and earplugs as walls are crazy thin, (like the neighbors are in your room) Adirsh (sorry ik i spelled it wrong), was very professional and helpful.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 11 Apr 2024
Dear Dionne,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be a reasonable value for the price paid and that your check-in and check-out experiences were efficient. We apologize for any inconvenience caused by the dated aspects of the property and the need to pay for parking. Your comments about the proximity to the Tropicana casino and boardwalk are appreciated. We'll take note of your suggestions regarding pillows and noise levels and work to improve in these areas. Adarsh will be delighted to hear that you found him professional and helpful. We appreciate your input and hope to have the opportunity to welcome you back for another stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Mahadei

Disliked: Staff & service, property conditions & facilities
Omg i made a wrong decision to come in this hotel 🏨 because in the hotel 🏨 they played music whole night and smoking whole night and i ask if i can get my money back so i can change the hotel they said no because my booking was with expedia however i will never and never go back to this hotel again guys it’s worse 🙁😠😡my eyes burn 🔥 and tears with the smoking and smelling and laod music i check out before my time from the hotel because i couldn’t stay longer 😡😡😡
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Mahadei,We apologize for the extremely unpleasant experience you had during your stay. Your feedback is deeply concerning, and we take your concerns very seriously. Rest assured, we will investigate the issues you've raised regarding the music, smoking, and overall discomfort to ensure they are promptly addressed. We understand your frustration and regret any inconvenience caused. We shall appreciate your kind understanding and request a rethinking to visit.Sincerely, Hotel Manager

10/10 Excellent

Semeke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it best hotel ever
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Semeke,Thank you for your glowing review! We're thrilled to hear that you consider our hotel the best ever. Providing exceptional service and comfort is our priority, and we're delighted that we met your expectations. We appreciate your kind words and hope to continue exceeding your expectations during future stays. Thank you for choosing us!Sincerely, Hotel Manager

10/10 Excellent

Lisa

Nice
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Lisa,Thank you for your positive review! We're glad to hear that you had a pleasant experience during your stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Nikia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Nikia,Thank you for your positive feedback! We're delighted to hear that you had a satisfying experience during your stay with us. If there's anything specific that made your visit enjoyable or if there are any areas where we can further improve, please let us know. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

4/10 Poor

Vimalkumar

Disliked: Cleanliness, property conditions & facilities
Too dusty carpet.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Vimalkumar,We apologize for the inconvenience you experienced with the cleanliness of the carpet during your stay. Please rest assured that we take cleanliness seriously, and we will address this issue with our housekeeping team to ensure that it is rectified. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager

8/10 Good

George

Travelled with partner
Great place
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 5 Apr 2024
Dear George,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're glad that you enjoyed your time at our property. If there's anything specific you liked or any areas where we can improve, please feel free to let us know. We appreciate your feedback and hope to welcome you back again in the future for another great stay!Sincerely, Hotel Manager

4/10 Poor

arlene

Disliked: Property conditions & facilities
We were supposed to stay two nights and three days. But weird strangers are knocking on your house, looking for someone. The personnel simply disconnected your key card without knowing you, possibly for your protection. The same guy who knocked on my door about 7:30 p.m. saw him in the same casino setting in the Cafe. I don't know if he's following me or my daughter. There are so many casinos there, I'm not sure if this is a coincidence. I left on the second night instead of the next day. I don't feel secure waiting till the next day. Parking is $10 per day your nightly fee.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Arlene,We apologize for the unsettling experience you had during your stay. Your safety and security are paramount to us, and we take your concerns seriously. We regret any inconvenience caused by the situation with the key card and the presence of unfamiliar individuals. Rest assured, we will investigate the matter thoroughly and take appropriate measures to ensure the safety of our guests. Additionally, we appreciate your feedback regarding the parking fee and will review our policies accordingly. Please feel free to reach out to us directly if you have any further concerns. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Cornelius

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Cornelius,I'm grateful you shared your flawless score! It fills us with great pleasure to learn that your stay was excellent. We are thrilled to have fulfilled your expectations because your satisfaction is our first priority. When you return for another fantastic visit, we look forward to having you here again!Sincerely, Hotel Manager

10/10 Excellent

Denise Cedeno

Liked: Cleanliness, staff & service, property conditions & facilities
No issues..
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Denise Cedeno,Your ten-star review is a true honor for us! We are incredibly appreciative of your kind acknowledgement of our work. Your pleasure is our first concern, and we're ecstatic to have both met and surpassed your expectations. We hope to have you back soon for yet another wonderful visit!Sincerely, Hotel Manager

4/10 Poor

Valkisha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was not clean.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 5 Apr 2024
Dear Valkisha,We apologize for any inconvenience caused by the cleanliness issues during your stay. Maintaining a clean environment is a top priority for us, and we're disappointed to hear that we fell short of your expectations. Your feedback is invaluable, and we will address these concerns promptly to ensure improvements are made. We hope you'll consider giving us another chance in the future to provide you with a much-improved experience.Sincerely, Hotel Manager

4/10 Poor

Lianna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Lianna,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Peter, Dobbs Ferry

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was convenient located, directly on the waterfront, and with parking in the hotel. And we were upgraded to balcony rooms, which was very nice, although the weather was too cold and windy to make really use of that. The one negative thing about the hotel: the WiFi did not work. If I intended to come back to Atlantic City, I would use the hotel again, but we felt that Atlantic City is a somewhat unpleasant place designed to waste money. The restaurants are worse, but more expensive, than elsewhere. My children were scared off the homeless people sleeping on the boardwalk. In general, Las Vegas is more upmarket than Atlantic City, and if one comes for the beach, there are nicer places on the Jersey Beach.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Peter,Thank you for your valuable feedback and for choosing to stay with us. We're delighted to hear that you appreciated our convenient waterfront location and the upgrade to balcony rooms, although we apologize for the inconvenience with the WiFi. Your comments regarding Atlantic City are duly noted, and we understand your concerns. We'll strive to address any issues to ensure a more enjoyable experience for our guests in the future. We appreciate your patronage and hope to have the opportunity to welcome you back for a better stay. Sincerely, Hotel Manager

6/10 Okay

Raymond

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Raymond,We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we're committed to addressing any concerns you may have had. Please feel free to reach out to us directly so we can better understand how we can improve and ensure a more satisfying stay in the future. We appreciate your honesty and hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

8/10 Good

ANDREA

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
On saturday night alot of noise but the staff was amazing
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear ANDREA,Thank you for your feedback. We apologize for any inconvenience caused by the noise on Saturday night. We're glad to hear that our staff was able to assist you during your stay. Your satisfaction is important to us, and we'll do our best to address any noise issues in the future. We appreciate your patronage and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Sincerely, Hotel Manager

6/10 Okay

Denise

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Denise,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Esther

Travelled with family, Business traveller
People smoke there
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear Esther,Thank you for sharing your feedback about your recent stay with us. We apologize for the inconvenience caused by people smoking on the premises. We understand that this can be unpleasant for non-smoking guests. We will take your feedback into consideration and explore ways to address this issue to ensure a more comfortable environment for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

4/10 Poor

Jacquetta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Jacquetta,Thank you for your rating. We apologize for any shortcomings you experienced during your stay. Your feedback is important to us, and we would appreciate it if you could provide more details about your experience so we can address any issues and improve for the future. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

4/10 Poor

Yuliana

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities
Had to pay parking for each of the vehicles
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Yuliana,Thank you for sharing your experience. We apologize for any inconvenience regarding the parking charges. Your feedback is valuable to us as we continually strive to improve our services. If you have any further concerns or suggestions, please don't hesitate to reach out.Sincerely, Hotel Manager

8/10 Good

Helen

Business traveller
Liked: Cleanliness, staff & service
Bathroom way too small with old fixtures and toilet was made for children size. Very low water pressure too.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Helen,Thank you for choosing our hotel and sharing your experience. We appreciate your feedback regarding the bathroom size and fixtures. Rest assured, we'll address these concerns to enhance our guest's comfort. We hope you enjoyed other aspects of your stay and look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Silvio

Travelled with family
Liked: Property conditions & facilities
Everything was great besides paying 30 dollars for parking when you are already staying at the property. Besides that I love staying here.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Silvio,Thank you for your review and for choosing to stay with us. We're delighted to hear that you enjoyed your overall experience. We understand your concern regarding the parking fee and will take it into consideration for future improvements. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

8/10 Good

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that we had a balcony, it was close to the beach and our room was cozy and clean. The room did meet my expectations and I would definitely stay again!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Dear Tamara,Hello! We're delighted to hear that you enjoyed your stay and appreciated the balcony, proximity to the beach, and the cozy, clean room. Thank you for sharing your positive experience and for considering us for future stays. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Giovanna

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Dear Giovanna,We're thrilled by your perfect 5-star rating! Providing you with an exceptional experience is our utmost priority, and we're delighted to have succeeded during your stay. Your positive feedback means the world to us, and we eagerly anticipate welcoming you back for another outstanding visit!Sincerely, Hotel Manager

4/10 Poor

Marquita

Stayed 1 night in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Dear Marquita,Thank you for your feedback and for staying with us. We are sorry to hear that you were not happy with your stay and that you gave us a low rating. We apologize for any inconvenience or disappointment you may have experienced during your stay. We would like to know more about what went wrong and how we can improve our service and facilities. We value your business and we hope you will give us another chance to provide you with a better stay in the future.Sincerely, Hotel Manager

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place right by the ocean
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 20 Mar 2024
Dear Timothy,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our beautiful location by the ocean. Your feedback is valuable, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

6/10 Okay

kathy

Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Kathy,Thank you for your review. We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. If there are any specific areas where we can improve, please feel free to share them with us. Your satisfaction is important to us, and we hope to have the opportunity to make your next stay with us a more enjoyable one.Sincerely, Hotel Manager

10/10 Excellent

Samir

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Samir,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the perfect rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon.Best Regards, Hotel Manager

6/10 Okay

Maria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The bed was comfortable. The room was clean. The view was amazing. It's an older hotel but clean. The problems were you have to pay extra to park your car there in quite a weird lot on the 2nd floor. They promise Wi-Fi and coffee, but the Wi-Fi doesn't work and there was a coffee carafe in the lobby on the ground floor but no coffee in it. The man behind the counter saw us heading for it turned around and left the room. So not very impressed. Next time I think we will just spend the extra money to stay at the Tropicana.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Maria,Thank you for sharing your feedback with us. We're pleased to hear that you found the bed comfortable, the room clean, and enjoyed the amazing view. However, we apologize for the inconveniences you experienced with the parking, Wi-Fi, and coffee availability. Your comments will be shared with our team for further improvement. We strive to provide a seamless experience for our guests, and we regret that we fell short in this instance. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

Michele

Travelled with partner
Liked: Staff & service
This hotel is very close to the boardwalk however I did not get to experience walking on the boardwalk because of the weather ! The first room I was given upon arrival was not up to par so I requested to go to another room which was provided. The view made it a tad bit better. Parking is not free. I seriously doubt staying at this hotel again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Michele,Thank you for sharing your feedback with us. We're glad to hear that you found the hotel's proximity to the boardwalk convenient and that we were able to accommodate your request for another room with a better view. However, we apologize for any inconvenience caused by the initial room not meeting your expectations and the parking situation. Your comments are important to us, and we will use them to improve our services for future guests. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely, Hotel Manager

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Over-all.....my stay is all some.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Dear Sydney,Thank you for your concise and positive feedback! We're thrilled to hear that you had an awesome stay with us. We hope to welcome you back for another wonderful experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The parking is the only problem
Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Dear Ana,Thank you for your feedback and for rating your experience with us. We're glad to hear that overall you had a positive stay. We apologize for any inconvenience you experienced with parking and appreciate your understanding. We'll take your comment into consideration as we work to improve our services. We hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

6/10 Okay

Barbara

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not too clean. Bedspread has burn holes, sheets have burn marks. Smells little musty. Not up to date
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Dear Barbara,We apologize for the subpar cleanliness and condition of your room. Your feedback is important, and we take it seriously. We will address these issues with our housekeeping and maintenance teams to ensure improvements are made. Your comfort and satisfaction are our priorities, and we hope to have the opportunity to provide you with a much better experience in the future. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

10/10 Excellent

engin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Engin,Thank you for your perfect rating! We're thrilled to hear that you had a flawless experience during your stay. Providing exceptional service and amenities is our top priority, and we're delighted that we were able to meet your expectations. We look forward to welcoming you back for another perfect stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Ovetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are friendly and respectful. The hotel was clean. I love every moment spent there.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Ovetta,Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience at our hotel. Providing a clean and welcoming environment for our guests is our top priority, and we're thrilled that you enjoyed every moment of your stay. Your kind words about our friendly and respectful staff mean a lot to us. We look forward to welcoming you back for another memorable stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Garfield

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Blood was on the toilet seat the room smell musty I had to book a whole other hotel
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Garfield,We are deeply sorry to hear about your experience. This is unacceptable, and we apologize for the inconvenience and discomfort caused by the cleanliness issues in your room. We take matters like this very seriously and will immediately investigate and address these concerns with our housekeeping team to ensure this doesn't happen again. Your feedback is invaluable, and we appreciate you bringing this to our attention. If there's anything we can do to make it right or assist you further, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quaint, warm and the balcony was a plus, sat out and drink a cup of coffee in the ocean breeze, really enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear Thomas,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the quaint charm of your room and the added bonus of the balcony. It sounds like you had a lovely time relaxing with a cup of coffee in the ocean breeze, and we're thrilled to have been a part of your enjoyable stay. We hope to welcome you back soon for another wonderful experience!Sincerely, Hotel Manager

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Property is nice don’t like I had to pay 30$ for parking to stay at hotel
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Michael,Thank you for your positive review! We're glad to hear that you found our property nice. We understand your concern regarding the parking fee, and we apologize for any inconvenience this may have caused. We'll take your feedback into consideration as we strive to provide the best experience for our guests. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was nice. No usb chargers in the room, but ok cause I bought my own. For the price it was a good stay. Really really close to Tropicana.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Sharon,Thank you for your wonderful review! We're glad to hear that you found our place nice and that you had a good stay overall. We apologize for the inconvenience regarding the lack of USB chargers in the room, but we're pleased that you were able to bring your own. Your feedback is valuable to us, and we'll take it into consideration as we strive to improve our amenities for our guests. We're also delighted that our proximity to Tropicana was convenient for you. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

leger

Travelled with partner
Disliked: Amenities
EVERYTHING NOT INCLUDE IN HOTEL PRICE ,I HAVE TO PAY 20 DOLLARS EVERY DAY FOR PARKING PLUS HOTEL FEE PLUS NJ TAX PLUS TAX OF ALL KIND. I WILL NEVER GO BACK
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Leger,We're truly sorry to hear about your disappointment regarding the additional fees. We understand that unexpected charges can be frustrating, and we apologize for any inconvenience this may have caused during your stay. Your feedback is important to us, and we'll take it into consideration as we strive to provide transparent pricing for our guests. We're sorry to hear that you won't be returning, but if you have any further concerns or if there's anything we can do to address the situation, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay and plan on revisiting very soon
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 9 Mar 2024
Dear Brenda,We're thrilled to hear that you had such an enjoyable stay with us! Your satisfaction is our utmost priority, and we can't wait to welcome you back for another wonderful visit very soon. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to seeing you again!Sincerely, Hotel Manager

8/10 Good

LIZETTE, BRONX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t have any complaints about this stay. Just that it needs to be updated and TLC. Other than that staff are polite and helpful. Will stay again.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 9 Mar 2024
Dear LIZETTE,Hello! We're pleased to hear that you had a positive experience overall and that our staff provided polite and helpful service. Your feedback regarding updates and TLC is valuable to us, and we'll certainly take it into consideration as we strive to improve our facilities. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Jewell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the balcony and the staff was very nice.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 8 Mar 2024
Dear Jewell,We're delighted to hear that you enjoyed the balcony and received excellent service from our staff! Providing a pleasant and accommodating experience for our guests is our top priority. Your kind words will be shared with our team. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

4/10 Poor

Carol

Travelled with partner
Disliked: Staff & service, amenities
Not enough parking charged Very inconvenient. He charged the folks in front of me $30. to park but I fought with the check in person that I read on line it was free parking so he charged me $15. for parking when we came back no where to park. Spoke with night manager he told me to block someone in & leave keys & he would move my car if they had to get out. I was not leaving my keys. So I went down street to Econo Hotel & was able to park there for free which I was never told I could park there by the night manager I've just parked there in the past for couple of hours so I as willing to pay extra to park overnight, the guy at Econo told me its the same owner so I can park there for free then had to walk back to DAYS INN with luggage at midnight & walk back in morning to get car. wonder if guy was pocking money he got in cash. Room was clean but hallways stunk needs major updates. It a real beach motel not hotel.
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Apr 2024
Dear Carol,We apologize for the inconvenience and frustration you experienced during your stay. Parking should have been clearly communicated to you, and we regret any misunderstanding regarding the charges. Your feedback regarding the parking situation, cleanliness, and condition of our property will be addressed with our team to ensure necessary improvements are made. Additionally, we apologize for any inconvenience caused by the odor in the hallways. Your comments are valuable to us, and we will use them to enhance the overall guest experience. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Management

8/10 Good

Aliye

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Mar 2024
Dear Aliye,Thank you for your rating. We're pleased to hear that you had a positive experience overall. If there's anything specific we can do to improve and earn that extra star next time, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Christina

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in, we were told there was a $30 PER NIGHT PARKING FEE in addition to our room charge. There is very limited parking to begin with. You have 5floors of rooms and not even 20parking spaces. Room was filthy, huge stain on the carpet when you walked in that you couldn’t tell if it was blood or poop because the carpet was green. We were on a non smoking floor and it still wreaked of cigarettes. The carpet was so nasty and filthy you don’t dare take your shoes off and you wear your socks to bed.The desk was sticky and had not been wiped down, the chairs were stained and ripped. It was awful. From the time we checked in until we left we heard nothing but noise! The people next door you could hear every word, every laugh, every sneeze, every time they opened a door or closed it and their tv. Then when house keeping came in at 8-9am, a gentlemen from the front desk was in there yelling and throwing stuff! It was nothing but miserable the whole stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Dear Christina,We sincerely apologize for the extremely disappointing experience you had during your stay. It's unacceptable that you encountered cleanliness issues, limited parking, and disturbances throughout your time with us. This does not reflect the high standards we aim to uphold. Please know that your feedback is taken seriously, and we will address these concerns with our team immediately to prevent similar occurrences in the future. We understand your frustration and hope to have the opportunity to make it right during your next visit. Please feel free to reach out to our management team directly to further discuss your experience. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager