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Reviews of Twelve Downtown, Autograph Collection

4 out of 5
Twelve Downtown, Autograph Collection
400 West Peachtree Street NW, Atlanta, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 594 out of 1001 reviews" "
Rating 8 - Good. 231 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 53 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tila

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

2/10 Terrible

Jenessia

Stayed 1 night in Mar 2024

8/10 Good

Hlukano

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Great Atlanta Staycation!
Stayed 3 nights in Mar 2024

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very terrible I reserved a room & drove 7 hours , was very tired me and my family & they told me that hotel room was sold
Stayed 2 nights in Feb 2024

10/10 Excellent

Victor L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property
Stayed 2 nights in Feb 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Brandace

Travelled with partner
Liked: Cleanliness, staff & service
Only complaint I had was that I had to a bath in cold water. For some reason the water wouldn’t get hot
Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love it
Stayed 1 night in Feb 2024

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Brenna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever ever again
There was literally a mouse in our room. Shower was not clean—full of mildew and hair. Sink didn’t turn work in the bathroom—literally turned it on and no water came out. Overhead light was broken and strobing. Team was apathetic and not interested in resolving issues for me or for other guest who were struggling. Poor check in, check out, grossly understaffed. Would never stay here again. The worst Marriott I’ve ever been to.
Stayed 1 night in Jan 2024
Response from Guest Services on 21 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard.

2/10 Terrible

Michelle

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They allowed security to run the hotel. I was violated and still not one manager has reached out!
Stayed 3 nights in Jan 2024
Response from Guest Services on 10 Jan 2024
We have a strict no smoking policy here at the property.

8/10 Good

Lisa

Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and neat staff was very helpful and polite
Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not have been more accommodating and sweet
Stayed 2 nights in Nov 2023

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephanie

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dazemen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

MARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos didn’t represent what we had as a room. The photos make the hotel feel warm and inviting yet the unpainted raw concrete walls and ceilings made it feel the opposite. The king bed had a dip in the center that my wife and I kept rolling into. Neither one of us got any sleep and the pillows were too firm and full in size for either of us. We were glad it was only 1 night. Staff was great. Easy valet service ( no self parking available).
Stayed 1 night in Oct 2023

8/10 Good

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Cory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was phenomenal!! Plenty of space amazing view. Just wish tgry had an indoor pool
Stayed 2 nights in Oct 2023

8/10 Good

Melinda, Huntsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Alieze

Stayed 4 nights in Sep 2023

10/10 Excellent

Da'Sha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a staycation
Stayed 1 night in Sep 2023

2/10 Terrible

Carron T

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Services on 1 Sept 2023
The hotel has a strict no smoking policy. The additional 350 charge was a result of this policy being disregarded by this guest.

10/10 Excellent

Farith

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property is in a well located area, needs to be a bit of a face lift, wall looked retouched, and pull out sofa beds broken, need to invest on new furniture if they are considering have multiple people stay. Also the lobby felt like a sweatshop, need to cool it down especially during summer, felt like I walked into a sauna after a workout. Overall it was decent, food was ok.
Stayed 1 night in Aug 2023
Response from Guest Services on 1 Sept 2023
We do appreciate your honest feedback.

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The customer service was outstanding! The room was awesome!
Stayed 1 night in Aug 2023
Response from Guest Services on 9 Aug 2023
Thank you for the awesome review!!

6/10 Okay

Anadia

Travelled with family
Liked: Amenities
Was not as clean as I would have hoped. Room service was sub-par. Parking is non existant.
Stayed 1 night in Jul 2023
Response from Guest Services on 9 Aug 2023
Thank you for letting us know your honest feedback management will take a look at what went wrong here. We encourage all feedback as a way to approve our day to day operations.

8/10 Good

Jacquelyne, Deatsville

Travelled with group
Liked: Amenities, property conditions & facilities
Property was very nice but the parking was confusing and they only have valet which is $40 a night
Stayed 1 night in Jul 2023
Response from Guest Services on 9 Aug 2023
We apologize for any inconvenience this has caused, although we only offer valet service there is additional parking surrounding the hotel that is not affiliated with us.

2/10 Terrible

Pankti, Jersey City

Travelled with family
Disliked: Cleanliness, amenities
Unfortunately not a good stay, due to these issues: - the bedsheet in closet for sofa bed had blood stains on it ( Incan share a picture) - inspire of numerous calls from room to guest services and from personal phone to hotel (total of atleast 10-12 calls over a course of our stay ), none of our calls were picked up. I needed to go down to reception desk from my room on 12th floor to get new sheets and blankets for the sofa bed). An expedia agent even tried to call hotel with the above issue and their call was not answered either. - Our room was not made either of the 2 days of our stay - inspite of explicitly requesting it the 2nd day because our kitchen trash was full and we were almost out of toilet paper. We discussed these issues with manager and they tried to make things right at the checkout to the extent possible (partial credit and head of housekeeping noted down our issues) , however we remain deeply disappointed with this experience (we were traveling with family from outside the country and wanted the best experience for them with the autograph collection hotel, but instead we witnessed lack of the most basic hotel services).
Stayed 3 nights in Jun 2023
Response from GS on 9 Jul 2023
We apologize that you experienced this during your stay!

10/10 Excellent

Adrian

Stayed 3 nights in Jul 2023
Response from Guest Services on 9 Aug 2023
Thank you for your awesome rating!

2/10 Terrible

Jasmine, Atlanta

Stayed 2 nights in Jun 2023
Response from Guest Services on 9 Aug 2023
Thank you for providing your honest rating.

6/10 Okay

Luis

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Overall it’s a good hotel, a little pricey, but is ok, we only stay there for the night but I noticed many things, mold on the glass shower, shower handle all loose, remote control has no battery, and a few other things.
Stayed 1 night in Jul 2023

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, room comfort
It was a really nice place but the parking attendants are Atrocious and rude.
Stayed 1 night in Jul 2023
Response from GS on 9 Jul 2023
Thank you for bringing this to our attention this will be looked into as we expect nothing but the best customer service.

6/10 Okay

reggie

Stayed 1 night in Jul 2023
Response from Guest Services on 9 Aug 2023
Thank you for providing your rating of the property.

4/10 Poor

Mark

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
We reserved a 2 queen room, got a king, also supposed to get comp’d drinks that was forgotten. There were 2 different families playing very loud and vulgar music at the pool, security guard did nothing. Experience has been disappointing.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
I really wanted to like it…but didn’t.
Front desk and bar staff extremely nice. The amenities are great, pool, gym. Room…a different story. Toilet was broken, called four times, was never fixed. Tons of hair in the shower (not mine unless my hair length grew eight inches overnight). The neighborhood (not the hotel’s fault) borders some really cool things like the Civil Rights Museum, Aquarium, Coke World, etc, but also some rough areas so if you’re not familiar with Atlanta, be extra cautious.
Stayed 1 night in Jun 2023
Response from GS on 9 Jul 2023
Thank you for taking the time to share your honest feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Smokey/Vape smell
We stayed for 2 nights this week and my only real complaint was the rooms and halls of 11th and 13th smelled of smoke like they were smoking rooms. The nice gentleman at the front desk politely moved us to a different room. The room smell was much better but the halls smelled as if someone was smoking all the time. Not sure if it was a vape pen or what but it really was horrible. I had to come home and wash every single thing in our bags and air out everything. They did their best to accommodate and were very polite and quick to fix. It still just smelled horrible.
Stayed 2 nights in Jun 2023
Response from GS on 9 Jul 2023
We apologize this happened during your stay.

4/10 Poor

Priyank, Bellevue

Travelled with family
Disliked: Cleanliness
Very poor house-keeping. First suite we got had rotting crab on plate, and dirty wine glasses in the refrigerator, perhaps left by previous guests. We got room changed - slightly better but lacked enough pillows/blankets for sofa bed. Moreover, house-keeping dis not come clean and fix beds for the second night. Pool was ok, but had quite a few leaves and some toys at the bottom - could use some cleaning. Overall far from 4-star hotel experience.
Stayed 2 nights in Jun 2023
Response from GS on 9 Jul 2023
Thank you for bring this to our attention.

10/10 Excellent

Jermaine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from GS on 9 Jul 2023
Thank you for your awesome rating!!!

2/10 Terrible

Jaiden

Stayed 1 night in Jun 2023
Response from SF on 9 Jul 2023
Thank you for taking the time to rate the property.

10/10 Excellent

Tim

Stayed 2 nights in Jun 2023
Response from GS on 9 Jul 2023
Thank you for the awesome rating!

6/10 Okay

Briunna

Liked: Cleanliness, property conditions & facilities
The rooms are very nice and spacious but the check in was very unprofessional. The system was shut down and we had to wait for it to be fixed to check in which we were not notified when the system was up and running. Also, they gave us a room and someone was already in it when we walked in, they gave us another room and the key card did not work. Too much going on at check in.
Stayed 1 night in May 2023
Response from GS on 9 Jul 2023
We apologize unfortunately this happened during your stay!

10/10 Excellent

Marcus

Stayed 1 night in May 2023
Response from GS on 9 Jul 2023
Thank you for your awesome rating!

2/10 Terrible

Sarah

Travelled with family and small children
Liked: Property conditions & facilities
Terrible communication. Front desk staff were extremely rude and condescending. Check in time was at 3 PM. We were not given a room until almost 6 PM. We had to sit in the lobby with several other families for hours. There was no firm estimate given on when a room would be provided. The staff were aggravated and openly hostile when approached to check the status of receiving our room. Inquiring about the situation felt like I was committing a crime and about to be tossed in to hotel jail. This place charges a ridiculously high fee for a room with little amenities offered and provides terrible customer services. We booked the room to attend a concert that started at 6:30 pm… we made it to our seats in the venue at 7:45 pm. If it wasn’t for Taylor Swift the whole trip would have been a disaster. Somehow the mega pop star provided a better personalized experience to a crowd of 80,000 people than the 2 agents verbally sparring with customers from behind the check in counter. The homeless man out front was more helpful when giving us directions to the Mercedes Benz Stadium. I was happy to give him a tip. If I ever return to Atlanta I’ll bring a sleeping bag… I’d rather sleep outside than ever step foot in this “hotel” again.
Stayed 1 night in Apr 2023
Response from Abby H on 1 May 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the front desk leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

shawna

Stayed 1 night in Apr 2023
Response from Abby on 1 May 2023
We are happy that you enjoyed your stay at our property.

6/10 Okay

Sharon

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ok location but not up to hotel brand standard. Had to ask for towels got them but they were damp. Two rooms we had use both had maintenance issues including the toilet. The same food options every day for breakfast lunch and dinner it was not a lot to choose from Staff was great though
Stayed 3 nights in Apr 2023
Response from Guest Services on 30 Apr 2023
Thank you for sharing your honest feedback with us we appreciate you taking the time to do so. This truly does help us improve our day to day operations.

10/10 Excellent

Chris

Stayed 1 night in Apr 2023
Response from Guest Services on 27 Apr 2023
Thank you for the awesome rating!!

10/10 Excellent

Zane

Liked: Cleanliness, amenities, property conditions & facilities