Exterior

Reviews of The Westin Atlanta Airport

4 out of 5
The Westin Atlanta Airport
4736 Best Road, College Park, GA

Reviews

8.0

Very good

Rating 10 - Excellent. 672 out of 1252 reviews" "
Rating 8 - Good. 215 out of 1252 reviews" "
Rating 6 - Okay. 130 out of 1252 reviews" "
Rating 4 - Poor. 92 out of 1252 reviews" "
Rating 2 - Terrible. 143 out of 1252 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

amber nicole, Columbia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean room, comfortable bed, and friendly staff.
Stayed 1 night in Mar 2024
Response from Ray on 27 Mar 2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back soon.

10/10 Excellent

Selbi

Travelled with family and small children
Liked: Amenities
Great friendly staff. Clean property
Stayed 2 nights in Mar 2024
Response from Ray on 25 Mar 2024
Thank you for staying at the Westin Atlanta Airport. One behalf of the entire staff, we sincerely appreciate your business and hope to welcome you back soon.

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ray on 26 Mar 2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back soon.

6/10 Okay

Catherine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ray on 26 Mar 2024
On behalf of the entire staff, we appreciate your business. We hope to welcome you back the next time your travels bring you to Atlanta.

8/10 Good

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff. Good breakfast. Overloaded shuttle van to airport but it’s close.
Stayed 1 night in Mar 2024
Response from Ray on 25 Mar 2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you aback soon.

10/10 Excellent

James, Whitby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel next to the airport. The bed was comfortable.
Stayed 3 nights in Mar 2024
Response from Ray on 25 Mar 2024
On behalf of the staff at The Westin Atlanta Airport, we sincerely appreciate your business. Hope to welcome you back the next time you visit Atlanta.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was wonderful. Big, fluffy comfort.
Stayed 1 night in Mar 2024
Response from Ray on 25 Mar 2024
Thank you for staying at The Westin Atlanta Airport. One behalf of the staff we appreciate your business and hope to welcome you back the next time your travels bring you to Atlanta.

8/10 Good

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Ray on 25 Mar 2024
Thank you for staying at the Westin Atlanta Airport. We appreciate your business and hope to welcome you back in the near future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ray on 25 Mar 2024
Thank You for staying at the Westin Atlanta Airport. There are many hotels in the area to choose from and we are delighted that you chose Westin.

10/10 Excellent

Lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After traveling halfway across the world with still another flight to go, we decided to book a room at the Westin. The location is convenient for travelers, and the hotel offers complimentary shuttle service from the airport. We arrived well before our 3pm check in time and were still offered a room right away. The room itself was clean, comfortable beds, lots of towels and had everything you needed for a relaxing stay. Plenty of complimentary water and staff was very friendly and helpful. If ever we have a lengthy layover again, we are staying here!
Stayed 1 night in Mar 2024
Response from Ray on 25 Mar 2024
On behalf of the staff here at The Westin Atlanta airport, WE "thank you " for your business and the nice comments. We will be sure to pass them along to the team.

2/10 Terrible

Sneha

Stayed 1 night in Mar 2024
Response from Ray on 25 Mar 2024
On behalf of the entire staff, we sincerely apologize that you were not happy with your stay. Were there any specific issues that you experienced that we could address with our team?

10/10 Excellent

Rikesia

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check-in
Stayed 1 night in Mar 2024
Response from Ray on 25 Mar 2024
Thank you for staying at the Westin Atlanta Airport. On behalf of the team, we appreciate your business and hope to have the opportunity to serve you again.

10/10 Excellent

Sandy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant waiters/waitresses were so nice! They found out my daughter was there for a cheer comp and surprised her with a cheesecake and wrote good luck on the plate! They made her night!
Stayed 1 night in Mar 2024
Response from Ray on 22 Mar 2024
On behalf of the entire staff here at The Westin Atlanta Airport, we "Thank You" for the nice comments. We appreciate your business and hope to welcome you back next year.

6/10 Okay

Mario

Liked: Cleanliness, amenities
Pool was dirty
Stayed 2 nights in Mar 2024
Response from Ray on 21 Mar 2024
On behalf of the staff, we apologize for the inconvenience. We are currently in the process of cleaning and painting the pool and the fitness canter. We do appreciate your business and hope to see you again soon.

8/10 Good

Hui

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ray on 19 Mar 2024
On behalf of the entire staff. we "Thank You" for staying at The Westin Atlanta Airport. There are many hotels in the area to choose from and we are delighted that you chose Westin.

6/10 Okay

William, Spring Hill

Liked: Cleanliness
I stayed at the Westin the day before I flew out for spring break and the day after I got back. Used the long term parking. That was $225.00 on top of the almost $400.00 I paid for two nights stay! Both times the dining service was horrible! Waiters and waitresses were lazy, didn’t pay attention to any of the customers needs on both occasions! My second nights stay my shower didn’t work! Had to play with it for almost 10 minutes to get it working! Told the guy at the from desk upon checkout and he said “Oh… Ok… Sorry….
Stayed 1 night in Mar 2024
Response from Ray on 19 Mar 2024
On behalf of the staff, we sincerely apologize for the inconvenience. We will address the restaurant service issues with the restaurant manager.

2/10 Terrible

Cassandra

Stayed 1 night in Mar 2024
Response from Ray on 19 Mar 2024
On behalf of the entire staff, we apologize that you did nit have a great stay. Were there any specific issues that you experienced that we could address with the team?

2/10 Terrible

Kelly

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Very old bathroom horrible stains on sheets and carpet thin walls room service wasn’t good at all the staff was really nice
Stayed 2 nights in Mar 2024
Response from Ray on 17 Mar 2024
On behalf of the entire staff, we sincerely apologize that you did not have an enjoyable stay. We will review your comments with the staff so that we can improve our product and service.

10/10 Excellent

karli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. This is the second time we have stayed there and we will stay here again.
Stayed 1 night in Mar 2024
Response from Ray on 17 Mar 2024
Thank you for staying at The Westin Atlanta Airport. There are many hotel options in the area to choose from and we are delighted that you chose Westin.

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was clean and comfy -- the bar and restaurant in the lobby are overpriced and the food isn't great.
Stayed 1 night in Mar 2024
Response from Ray on 15 Mar 2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and your honest feedback which we will pass on to the Chef. We hope to welcome you back in the near future.

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly this may be the nicest hotel I’ve ever stayed in. The staff were very friendly, everything was clean, and the free shuttle to the airport is such a good bonus!
Stayed 1 night in Mar 2024
Response from Ray on 14 Mar 2024
Thank you for staying at the Westin Atlanta Airport. We appreciate the nice comments. Hooe to welcome you back the next time your travels bring you to Atlanta.

2/10 Terrible

Bobby

Business traveller
Overcharged for room by $400 and was told by staff I would have to wait 5-7 business days.
Stayed 2 nights in Mar 2024
Response from Ray on 13 Mar 2024
On behalf of the staff we sincerely apologize. The delay is due to the bank and not the hotel. Once again, we apologize.

2/10 Terrible

Destiny

I couldnt stay i would like a refund please
Stayed 2 nights in Mar 2024
Response from Ray on 12 Mar 2024
If your reservation was made through Expedia, you need to contact them directly.

4/10 Poor

Adelaide

Disliked: Cleanliness
The staff was absolutely so rude and we weren’t there for very long. We were just staying overnight and then leaving the next morning to get on a flight. The hotel was extremely subpar all the way around.
Stayed 1 night in Mar 2024
Response from Ray on 12 Mar 2024
On behalf of the entire staff, we sincerely apologize that you were not happy with your stay. There is no excuse for rude behavior. We will address your concerns with the staff immediately.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was excellent, fast, and friendly.
Stayed 1 night in Mar 2024
Response from Ray on 12 Mar 2024
Thank you for staying at The Westin Atlanta Airport. There are many hotel options in the area to choose form and we are delighted that you chose Westin.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Ray on 12 Mar 2024
Thank you for staying at the Westin Atlanta Airport. We sincerely appreciate your business and look forward to welcoming you back soon.

6/10 Okay

Tiffani

Travelled with group
Liked: Staff & service
Although it’s clean some of my room details were outdated. Also the room near the windows had a draft and the water never made it to hot
Stayed 1 night in Mar 2024
Response from Ray on 12 Mar 2024
Thank you for staying with us and for bringing o our attention the issues that you experienced. We sincerely apologize and will address them immediately with our team.

10/10 Excellent

William, Spring Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ray on 12 Mar 2024
On behalf of the entire staff here at The Westin Atlanta Airport, we "Thank You" for your business. We hope to welcome you back the next time you visit Atlanta.

4/10 Poor

kristi

Travelled with partner
Liked: Cleanliness
The room smelled like sewage and the transportation was difficult
Stayed 1 night in Mar 2024
Response from Ray on 6 Mar 2024
On behalf of the staff, we apologize of the odor in your room. Would you happen to remember the room number so we can check on it? Our transportation runs to and from the airport every 30 minutes.

10/10 Excellent

Jason Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ray on 6 Mar 2024
On behalf of the staff at The Westin Atlanta Airport, we thank you for your business. We hope to welcome you back the next time you visit Atlanta.

8/10 Good

Glenmitchell 1763

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how security was always visible
Stayed 1 night in Mar 2024
Response from Ray on 6 Mar 2024
Thank you for staying at the Westin Atlanta Airport. There are many hotels in the area to choose from and we are delighted that you chose Westin.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ray on 6 Mar 2024
Thank you for staying at The Westin Atlanta Airport. We sincerely appreciate your business and look forward to welcoming you back soon.

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and clean rooms. Beds were very comfortable.
Stayed 1 night in Mar 2024
Response from Ray on 6 Mar 2024
on behalf of the entire staff at the Westin Atlanta Airport, we "Thank You" for staying with us. We appreciate your business and hope to welcome you back the next time your travels bring you to Atlanta.

6/10 Okay

Teenear

Disliked: Property conditions & facilities
My room 555 had bugs everywhere even on top of my ceiling over my bed were dead bugs.
Stayed 1 night in Feb 2024
Response from Ray on 6 Mar 2024
On behalf of the staff, we sincerely apologize. The unusually wet weather has resulted in the lady bugs in north Georgia to seek indoor shelter. Regretfully they are a protected species in Goergia which limits our abilities to use pest control options.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated multiple shuttles ready to go at 6 am!!
Stayed 1 night in Feb 2024
Response from Ray on 6 Mar 2024
Thank you for staying at the Westin Atlanta Airport. We try to make sure that we have ample shuttles available during our busiest times. We appreciate your business.

10/10 Excellent

stacey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. The bed was comfortable. The service was awesome! It's located 15mins from downtown Atlanta. I added breakfast and it was good they did have the normal food items such as eggs, beacon, sausage, grits and etc. such an amazing hotels!
Stayed 1 night in Mar 2024
Response from Ray on 6 Mar 2024
On behalf of the staff at The Westin Atlanta Airport, we sincerely appreciate the nice comments. We will share them with our team. We hope to welcome you back the next time your travels bring you to Atlanta.

10/10 Excellent

Kathy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Feb 2024
Response from Ray on 27 Feb 2024
On behalf of the staff at The Westin Atlanta Airport, we appreciate your business and the nice comment. Hope to welcome you back soon.

10/10 Excellent

Naja

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was wonderful! Awsome experience!
Stayed 1 night in Feb 2024
Response from Ray on 27 Feb 2024
Thank you for staying at The Westin Atlanta Airport. There are many hotels in the area to choose from and we are delighted that you chose Westin.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Quiet. Airport shuttle
Stayed 1 night in Feb 2024
Response from Ray on 27 Feb 2024
Thank you for staying at The Westin Atlanta Airport. On behalf of the staff, we sincerely appreciate your business and hope to see you again soon.

2/10 Terrible

Lesly

Disliked: Cleanliness, staff & service
I tried calling and canceling or at least getting a credit. I booked this extra stay for my mother who had a heart attack today. You all don’t answer the phone and I have yet to find a working email with Expedia. If you check my history I have a stay booked tomorrow as well. I won’t be booking anything third party again.
Stayed 1 night in Feb 2024
Response from Ray on 27 Feb 2024
On behalf of the staff, we are very sorry to hear about your mom. Since the booking was made through Expedia you will have to contact them for a refund. Thank you.

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Too many stairs.
Stayed 1 night in Feb 2024
Response from Ray on 27 Feb 2024
Thank you for staying with us. We apologize for the stairs from the parking lot tunnel to the lobby. We do have a valet service that is available to assist you.

10/10 Excellent

Delshawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Feb 2024
Response from Ray on 18 Feb 2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and look forward to welcoming you back in the future.

10/10 Excellent

Lucas

Stayed 2 nights in Jan 2024
Response from Ray on 21 Mar 2024
Thank you for staying at The Westin Atlanta Airport. We appreciate y our business and hope to welcome you back the next time your travels bring you to Atlanta.

2/10 Terrible

Heather

Travelled with family, Travelled with family and small children
We drove all day after my sons football tournament to come watch my niece cheer, and The reservations that I made and PAID for - they overbooked, I got here at 2:30am (a family member that had another room booked went ahead and PRE- CHECKED me in to secure my room) and by the time we got here OUR ROOM was not available and the room they gave me had ONE bed for 5 people - I was told to leave before 7am - and they couldn’t accommodate my family, so we had to sleep on chairs and couches in a ONE bedroom with no fold out couch bed - NO other rooms they said were available - AFTER I had already paid for 2 queen beds!!! I won’t ever stay there again!!! They wouldn’t even offer me a refund so I could try to go somewhere else!!!
Stayed 1 night in Feb 2024
Response from Ray on 18 Feb 2024
On behalf of the staff, I sincerely apologize. I am not sure why there was a problem with the reservation and why you were told that you had to check out by 7am as or normal checkout time is 12 noon. Once again, we apologize for the inconvenience.

8/10 Good

Chrysandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport.
Stayed 2 nights in Feb 2024
Response from Ray on 16 Feb 2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back soon.

10/10 Excellent

Henry

Stayed 1 night in Nov 2023
Response from Ray on 16 Feb 2024
On behalf of the staff at The Westin Atlanta Airport, we "Thank You " for your business. We hope to welcome you back during your next trip to Atlanta.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome
Stayed 1 night in Feb 2024
Response from Ray on 16 Feb 2024
Thank you for staying at The Westin Atlanta Airport. On behalf of the staff, we sincerely appreciate your business and hope to welcome you back soon.

10/10 Excellent

Sade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing stay!
Stayed 1 night in Feb 2024
Response from Ray on 16 Feb 2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back the next time your travels bring you to Atalanta.

10/10 Excellent

shanteria, Fairburn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my short stay the room was very clean the bed was very comfortable was able to get good rest . Will always be my go to.
Stayed 1 night in Feb 2024
Response from Ray on 9 Feb 2024
Thank you for staying at The Westin Atlanta Airport. On behalf of the entire staff, we appreciate your business and hope to welcome you back soon.

10/10 Excellent

Jerrold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the Atlanta airport and good shuttle.
Stayed 1 night in Feb 2024
Response from Ray on 9 Feb 2024
On behalf of the staff, we "Thank You" for staying with us. There are many hotels in the area, and we are delighted that you chose Westin.