Aerial view
Check availability

Reviews of The 505 Collection

3 out of 5
The 505 Collection
505 Pharr Road NE, Atlanta, GA

Reviews

7.2

Good

Rating 10 - Excellent. 313 out of 1041 reviews" "
Rating 8 - Good. 308 out of 1041 reviews" "
Rating 6 - Okay. 169 out of 1041 reviews" "
Rating 4 - Poor. 110 out of 1041 reviews" "
Rating 2 - Terrible. 141 out of 1041 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mike

Travelled with family
Disliked: Amenities
Could not check in for my reservation because the office was closed for the weekend. Listed number and email for contact didn't work either. Just booked a different hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
excellent!
Stayed 5 nights in Nov 2023

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Nikkia

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2023

8/10 Good

Kriston

Wonderful home
Stayed 3 nights in Nov 2023

4/10 Poor

Timothy

Travelled with group
Disliked: Cleanliness
Great Suites NASTY HOUSEKEEPING
I stayed in this hotel /Suite for 3-4 weeks with a friend an . I was moved because I found SPIDERS IN THE CEILING OF THE BATHROOM , I moved to another Suite an I stayed 2 weeks an you have to clean your own Things , Towels, Sheets etc , the time came to CLEAN the sheets an both bedroom had Urine stains in both MATTRESSES !!!! I was terrified!!!! I left the next day !!! The Suites are Beautiful an very tasteful, but the HOUSEKEEPING ITS TERRIBLE an needs Replacement
Stayed 4 nights in Nov 2023

6/10 Okay

sabine

Travelled with partner
Disliked: Property conditions & facilities
The property is definitely located in an area that is safe and has some of amenities in the area. The property itself is outdated.
Stayed 3 nights in Nov 2023

2/10 Terrible

Chadrick

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE!!!!!

2/10 Terrible

Dianti

Stayed 1 night in Oct 2023
Response from Mike on 3 Nov 2023
Hi Dianti,We strive to offer a much better experience than the one you had.If you would like to tell us what we could have done better, please reach out to me.I'm always happy to hear ways we can improve.

10/10 Excellent

Corey

Liked: Cleanliness
Response from Mike on 3 Nov 2023
Thanks for the 5/5 review Corey!We hope you stay with us again!

8/10 Good

Pippa

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Mike on 31 Oct 2023
Hey Pippa,We really loved hosting you, and thanks so much for the nice review!

2/10 Terrible

Avery

Bad service after hrs check in
Stayed 1 night in Oct 2023
Response from Mike on 3 Nov 2023
Avery,It sounds like you had trouble with our contactless check in process.Please reach out to me if you want to tell us how we could have given you a 5 out of 5 experience.

10/10 Excellent

Quanteria

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Mike on 3 Nov 2023
We're so happy you had a 10 out of 10 experience here at the 505!Thanks for sharing that!

6/10 Okay

Verified traveller

Business traveller
Run down. Good location, comfy bed. A roach.
Run down. Good location, comfy bed. A roach.
Ripped carpet
A roach
Poor caulk iob
Bath bar missing
Stayed 1 night in Oct 2023
Response from Mike on 3 Nov 2023
I wish I knew which unit you stayed in so we could get the attention needed to this room taken care of.Please reach out to me so we can get this corrected, and make your next stay a 10 out of 10.

10/10 Excellent

Warrick

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed my stay i definitely recommend
Stayed 4 nights in Oct 2023
Response from Mike on 3 Nov 2023
And we enjoyed having you, Warrick!Thank you so much for the nice review!

4/10 Poor

James S

Stay Away from this Dump
I chose a Classic, the less expensive room choice. Painted, Laminate kitchen countertop. The pictures of the Classic rooms and kitchen were overly stretched width wise to make the room look more expansive; I was immediately let-down by the size. The gym and laundry are located within the front desk area and closes at 7pm; no outside access is available after 7pm…none of this is stated anywhere on the site. The hot tub fits 2 and it is outside next to a tiny pool, both close at 9pm. If you want to check in earlier than the 4pm check-in, you only can by one hour if you pay $51….$51 for one hour! $51 to be able to check in when everywhere else has a normal check in if 3pm. Check out is 10am and they give you a “complimentary” hour until 11am…which is the normal time everywhere else to check out. But if you need a later check out, you get only one hour and only IF you pay $51…again, $51 for one hour! These terms are not written anywhere before booking in any of their advertising or website. You don’t know these fees until you request it; it is not written in the welcome package or paper in the room. The air freshener used in the room was similar to a hospital bathroom scent. Bath linens are low-grade, sparse; the bath towels are ratty, rough and less than 4 feet long; look like a run-of-the-mill gym towel that gyms give you. No housekeeping. There is nothing “luxury” about this facility. I am embarrassed Atlanta would peddle this trash heap and dare call it luxury.
Stayed 1 night in Oct 2023
Response from Mike on 21 Oct 2023
Hi James S,We are so sorry to hear the Classic unit was not what you had hoped it would be.As you saw, we are in the renovation process. We do still offer our Classic units for guests looking for that price point in the area.Please consider a Luxury unit next time.The boarding pass gives you access to early check in/ late check out if available, and the associated fees.Thanks for the feedback. We will work toward making this more obvious for our guests.

8/10 Good

Timothy

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from Mike on 21 Oct 2023
Thank you for your review!

4/10 Poor

Kara

Stayed 1 night in Oct 2023

8/10 Good

Steven

Liked: Room comfort
Solid stay
Stayed at this property for almost a week. While a bit outdated, the room was a nice size and amenities were provided. Walls are very thin and you hear everything outside and inside (had a hallway and door right outside of my room and it was very loud and shaky). Most of the suite had been cleaned, but could have been slightly more thorough. Great location, easy to access. Would potentially stay here again given updates.
Stayed 5 nights in Oct 2023
Response from Mike on 13 Oct 2023
Thanks Steven! We appreciate the review.Hey, just so you know we do have renovated suites available with brand new LVP flooring, granite countertops, and updated furniture/decor.We encourage you to check into one of these units to get that 10/10 experience you are looking for with us.We can't wait to host you again!

6/10 Okay

James

The property was ok. The thing I didn’t like having to run the water 5 to 10 minutes before it would even get warm. Also dirt and rust come out as soon as the water faucet was turned on.
Stayed 2 nights in Oct 2023
Response from Mike on 13 Oct 2023
We appreciate this kind of feedback, James. Please know that we are working with a plumber to get these issues resolved.

10/10 Excellent

Tera

Stayed 1 night in Oct 2023
Response from Mike on 3 Nov 2023
We love that you had a 5/5 stay with us!And we really appreciate you taking time to share that!

6/10 Okay

Lauren

Travelled with partner
Liked: Amenities, property conditions & facilities
Building was undergoing renovation, so some areas of the parking lots were taken up by building supplies. Front office staff was extremely helpful when asked to move to ground floor room. Nice room, but the hot water was sometimes impossible to get running.
Stayed 3 nights in Oct 2023
Response from Mike on 13 Oct 2023
Hi Lauren,We have had some guests express the same issue you have with the hot water, and that is why we are working with a plumber to get this fixed for everyone.Trust me, no one is more excited about getting those building materials off the parking lot ground and onto the building where they belong.We can't wait for our renovation to finish up so our guests can experience the property in its final form.Thanks for taking the time to share your experience with us

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, room comfort
Awesome Management
The property is under complete renovation so it is a bit of a construction site, however the staff did a good job of being as intrusive as possible. We initially booked a unrenovated room, which was dirty when we checked in, and unfortunately I didn't realize that the front desk closed at 7pm so there wasn't any one on site to ask for assistance, so I had to clean it myself. We rebooked for a second night and changed to a renovated room, which we would've booked originally but didn't realize there were 2 rooms options beyond number of beds. The manager on property was absolutely wonderful. He was apologetic regarding the cleanliness and offered a refund percentage on the new booking, which was more expensive, and was more than accommodating regarding the check out/ check in process, let us stay in our room longer and check into the new room early, waived the deposit on the new room since we had one on the 1st booking so we didn't have to pay 2 deposits. He personally came when our key pad code wasn't working and brought us a key to get in and out. The renovated room was really cool, the furnishing and decor were all very nice and modern. Everything was stocked as advertised, dishes, cookware, towels, etc. We really enjoyed our stay and highly recommend this hotel. It's really more like an apartment so if you're planning a trip for more than a night or 2, it's really perfect for with the full kitchen and the separate bedroom options. I can't praise the manager enough!!
Stayed 1 night in Sep 2023
Response from Mike on 4 Oct 2023
Thank you for the awesome review!

10/10 Excellent

Lana Lee

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Mike on 21 Oct 2023
Wow Lana! We greatly appreciate your 10 out of 10 review!

2/10 Terrible

Jon

Disliked: Room comfort
Could have been nice, but wasn't
We should have known when our code didn't work on the door -- always a bad sign -- that this stay was doomed. Luckily, there was someone at the front desk at that moment (the desk is not always manned) who could help us. When we finally got into the apartment (2 BR, 2 BA, living room and kitchen), all 3 TV's were blaring, which was disconcerting. Looking around, it seemed so nice at first, but looks can be deceiving. First of all, the "queen size" beds were doubles. Very annoying. All the windows had cheap vinyl blinds and no curtains, so it was bright enough inside at night to read a book. Super annoying. There was ONE towel per person, and since this is not a hotel, there's no housekeeping department to ask for more. The kitchen is missing basics such as a kettle, toaster, ice cube trays in the freezer. There was one pot and one pan. There was a Keurig, but only 2 K-cups. It's as if they started to stock the kitchen and then stopped. On one night, there were groups of kids running up and down the halls and stairs, laughing and screaming until about 3 AM, and again, there was nobody to call to get them to stop. Now I know why the prices are so low -- you get what you pay for.
Stayed 3 nights in Sep 2023
Response from Mike on 4 Oct 2023
Hi Jon,Thanks for taking the time to write such detailed feedback. You will be happy to know that it has already helped us improve, as we have added TV volume check to our post clean inspection report.We're sorry to hear you weren't pleased with the in-unit amenities provided. Please know that our intention is to give a short term rental experience. We have a full kitchen in every unit so guests can stock it with whatever they like once they run out of what is there. We also have guest laundry available in the Guest House with brand new machines that conveniently take credit cards in case anyone wants to wash their linens. We will be sure to communicate that with guests more clearly in our marketing moving forward.Any time someone is disturbing peace, we always encourage a quick call to the Atlanta Police Department.

10/10 Excellent

Nicholas

Stayed 1 night in Sep 2023
Response from Mike on 21 Oct 2023
Nicholas we are so happy you took time to leave us a great review!

10/10 Excellent

Marc

Liked: Cleanliness, property conditions & facilities
would definitely come back
Stayed 1 night in Sep 2023
Response from Mike on 13 Oct 2023
And we would definitely love to have you back!Thanks Marc!

4/10 Poor

Denise

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
It was impossible to reach out to the facility after we checked in. There was a very loud aggressive party outside until 4:45 am with fighting and screaming and banging on doors. When we arrived our front door had two cockroaches on it. The facility is under construction.
Stayed 3 nights in Sep 2023
Response from Mike on 4 Oct 2023
Denise,We appreciate you leaving us a review.Please know that we do have a 24 hour help number, and it is posted on the sign in front of the lobby door.We are currently under renovation as we strive to improve everything about our facility.Any time there is a loud party that is disrupting our guests' experience, we encourage them to call the Atlanta Police Department. They are here to help with that.

4/10 Poor

Stormi

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Where do I start…did not receive any response from the property or property owner when we reached out with questions. Was never emailed a room number or access code, had to call Expedia upon arrival to get the info. Our room door was open upon arrival, and the TV was on… was a little scared someone was in there. There were stains on the couch upon arrival so hopefully I get my $100 deposit back. The “no smoking” sign fell off the wall at 4am making a loud noise and thought we had an intruder. You can hear everything through the walls. Other than that the bed was comfortable!
Stayed 1 night in Sep 2023
Response from Mike on 21 Oct 2023
Stormi,You're right. We should have done better.I apologize for the lack of response you experienced. We need to work on that as we are implementing our remote system.Thanks for letting us know areas where we can improve.We are going to do all we can to make sure this improves.

2/10 Terrible

Tamaka

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The site was dirty, tv wasn’t installed in the bedroom, laminated transition wasn’t installed. Trash was in the trash can
Stayed 2 nights in Sep 2023
Response from Mike on 21 Oct 2023
Thank you for your feedback, Tamaka. It sounds like we need to make sure a unit in this state is not available for sale.We are working on improving this unit now.

8/10 Good

Sabine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the area and had lots of amenities but didn't like the keyless entry at the door as it kept malfunctioning. Overall the condo was nice.
Stayed 3 nights in Sep 2023
Response from Mike on 4 Oct 2023
Hello Sabine,Thank you for this feedback.We take it to heart, and you should know that we are working on a plan to make our keyless entry experience as smooth as we all would want it to be.We always appreciate hearing about ways to improve your experience, and we can't wait to host you again!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice room layout, but little customer service
It felt like a lot of personal details were required to check-in through their web platform, like asking me to scan my ID, take a selfie, and write an “about me”. I was also asked for my credit card info twice even though I already paid for the room online. I thought the first time was for incidentals, but then it asked for my credit card again for incidentals with a $100 security deposit. I had a little difficulty finding our room because it was on the inner section of the complex, but luckily there was someone at the desk who directed us. The room setup was really neat including a little walk-in closet and kitchenette. The room we were in had signs of water damage in the kitchenette. Felt a bit damp from humidity in the room and the bathroom vent had a ton of dust. The bed was comfy but there were other guests hanging out on the balcony and by the pool until 3:30 in the morning who were constantly waking us up with the noise. They posted all over that quiet hours start at 9, but there’s no one there to enforce it. I got some email contact before arrival and while we were there, but they only responded to one of my questions and obviously didn’t do anything when I told them about the loud guests, so that’s frustrating. Glad we only booked one night here. I thought I was booking a standard hotel room experience so that whole thing and online check-in was off putting
Stayed 1 night in Sep 2023
Response from Mike on 21 Oct 2023
Hi Anonymous Guest,Due to feedback from guests like yourself we now have PM security onsite.We would like to know which unit you stayed it so we can address the maintenance issues you mentioned.Feel free to message us through your channel's app so we can make these corrections.Thank you for the feedback.

8/10 Good

Laronda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mike on 21 Oct 2023
We appreciate your 8 out of 10 review, Laronda.Thank you!

2/10 Terrible

Ayishah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mike on 21 Oct 2023
Ayishah,If you would like to contact us here, we would appreciate being able to talk to you about how we could have made this a 10 out of 10 experience for you.

10/10 Excellent

Lester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mike on 21 Oct 2023
We are so happy you had a 10 out of 10 stay with us, and just as happy you left this review.Thank you Lester!

10/10 Excellent

Glenda

Stayed 1 night in Sep 2023
Response from Mike on 21 Oct 2023
Glenda, we love your review! Can't wait to host you again.Thank you so much!

2/10 Terrible

tenosha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nobody to contact within stay… internet wasn’t working chairs had a smell front desk closed whole weekend no phones in the rooms..
Stayed 2 nights in Sep 2023
Response from Mike on 21 Oct 2023
Hi tenosha,We are sorry to hear you had a 2 out of 10 stay with us. Please know that we have been in the process of upgrading our WIFI to a mesh network, and that process has its own challenges.We have taken care of those old chairs, and we appreciate you bringing that to our attention.Thanks for taking time to leave useful feedback that has helped us improve.

6/10 Okay

Darryl

The check in process is difficult. No in person check in.
Stayed 1 night in Sep 2023
Response from Mike on 21 Oct 2023
Hi Darryl, As we implement a fully remote operation, we have been noticing that some guests appreciate having a person present to help with this.Next time you book, call us during business hours and we will help walk you through the verification steps you are having difficulty with!

2/10 Terrible

Xavian

Stayed 1 night in Sep 2023
Response from Mike on 21 Oct 2023
Xavian,It sounds like you did not get what you hoped you would when you stayed with us.If you would like to contact us about this to share more details, we would be happy to listen to you.

10/10 Excellent

joanetta

Stayed 4 nights in Aug 2023
Response from Mike on 21 Oct 2023
Hi joanetta. We are really grateful you took the time to leave us a 5 out of 5 rating! Can't wait to see you again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
*No smoke free room
No smoke free rooms as supposed to and really bad cleaning in the room I was assigned due to tabaco and weed no front desk service as mentioned in the check in instructions or response from their contact numbers. * Turning off the air conditioning will make any room smell worse if the carpets have not been cleaned in a while.
Stayed 3 nights in Sep 2023
Response from Mike on 21 Oct 2023
Hello Anonymous Guest,We are sorry to hear you had a 4 out of 10 experience. Please know we have our carpets professionally cleaned on a regular rotation. Typically, we can address maintenance issues by using the guest's profile name.We respect your right to remain Anonymous.We don't know which unit you stayed in, but rest assured those carpets have or will be cleaned on a schedule.Thank you for the feedback

6/10 Okay

Johnnie, seattle

Business traveller
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Not the kindest staff at the front counter. Hate the check in process. No one explained to me how to lock the door. Also had no tv connection my entire stay
Stayed 3 nights in Sep 2023
Response from Mike on 21 Oct 2023
Hi Johnnie,It seems you did not feel the sense of hospitality that we strive to provide for our guests.If you would like to contact us here directly we would be happy to listen to you tell us about the service you experienced.

2/10 Terrible

Malika

Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived and the front desk was closed. I was unable to find my room for almost 10 minutes. The property looks absolutely horrible. The elevator was unsafe to ride on, I just knew I would have been stuck if I used it. People on the property smoking weed, the room smelled like mildew, carpet had a stain that look way too close to blood. The couch was ripped, counter tops had dents, scrapes etc and a bug somehow landed in my food. Long story I short I didn’t feel comfortable or safe sleeping there or leaving my belongings there so I left to book a room somewhere else. Only spent about 40 minutes there.
Stayed 3 nights in Sep 2023
Response from Mike on 3 Nov 2023
Thanks for taking time out of your day to share your feedback.While we put our best foot forward to upgrade our property, I must admit it has been a challenge being under renovation.Rest assured we have an elevator monitoring contractor that services our LULA elevator on a regular schedule. Due to feedback such as yours, we are in the process of rectifying all the other issues you brought up.We are very excited about the future of our property, and if you would like to discuss the issues you experienced here please reach out. I'm always willing to listen to ways we can improve our guests' stay.

8/10 Good

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mike on 3 Nov 2023
Hey Roderick,Thanks for taking the time to rate us.While 8 out of 10 is pretty good, we'd like to know what we could have done to make this a 10 out of 10 stay.Reach out to me with your feedback if you'd like to share.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!
Stayed 3 nights in Aug 2023

4/10 Poor

Harlan B

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a wonderful area of Buckhead. It's obvious that this used to be a high-end hotel. It is outdated. It is cheap. I see why. It's better than sleeping in the car.
Stayed 2 nights in Sep 2023

4/10 Poor

Ronkeydra

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Communication issues
I booked my trip with travel insurance just because I had never booked a condo style room and to my dismay, i couldn't check in at 10pm when I arrived because there was no front desk person and no one emailed me about checking in after hours. I was on the phone for 1hour and 34mins trying to get an email sent to me to access my room I had drove 6hours and my kids and myself was very tired and just wanted to shower and rest. This was such an inconvenient experience. Then the hot tub was actually a cool tub and the pool was freezing. It's a no smoking policy but no one is there to monitor it and there was smoking smells every time I walked outside.I couldn't get fresh towels for my daughter and myself when we went to the pool and you need a key to access the workout room and there's no one here to give me a key so this trip was not worth any of the amenities I booked the trip for. If you wanna cook anything you have to bring your own cookware, but when I was in a cabin in Gatlinburg they had at least 1 pot 1 pan and some utensils to cook with.
Stayed 2 nights in Sep 2023

2/10 Terrible

Bichnga

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The place has a strong marijuana smell throughout. The area around the units look messy and dirty. Loud partying noise coming from next door unit all night. Could not get a good night sleep.
Stayed 1 night in Sep 2023

2/10 Terrible

Stephen

Stayed 1 night in Sep 2023