Pillow-top beds, desk, free WiFi, bed sheets
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Reviews of Haven Inn & Suites

2 out of 5
Haven Inn & Suites
1920 Pleasant Hill Road, I-85 exit 104, Duluth, GA

Reviews

5.6
Rating 10 - Excellent. 98 out of 436 reviews" "
Rating 8 - Good. 59 out of 436 reviews" "
Rating 6 - Okay. 71 out of 436 reviews" "
Rating 4 - Poor. 62 out of 436 reviews" "
Rating 2 - Terrible. 146 out of 436 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Hannah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
looks like it hasn’t been cleaned in years. smells like weed and cigarettes and everything is dirty and falling apart
Stayed 1 night in Apr 2024

4/10 Poor

Andrew J

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Julio

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Management on 27 Mar 2024
Thank you for your review.

10/10 Excellent

Tasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love this spot its my lil get away wen I don't want to b bothered or need peace of mind I love the day staff n the night perfect lil hotel very comfortable to sleep
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
Thank you so much for your kind review. We are happy to hear that you always enjoy your stay with us.

10/10 Excellent

Nhin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 9 Feb 2024
Thank you for your review.

8/10 Good

Lameatrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great no issues
Stayed 2 nights in Jan 2024
Response from Management on 6 Feb 2024
Thank you for your review.

2/10 Terrible

Heather

Disliked: Cleanliness, property conditions & facilities
Don’t go here!!
Stayed 3 nights in Jan 2024
Response from Management on 30 Jan 2024
Thank you for your review.

10/10 Excellent

Amelia M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Jan 2024
Response from Management on 30 Jan 2024
Thank you for your review.

10/10 Excellent

Sol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on 30 Jan 2024
Thank you for your kind review.

10/10 Excellent

phillip

Liked: Cleanliness, staff & service
Very good people working
Stayed 2 nights in Jan 2024
Response from Management on 30 Jan 2024
Thank you for your kind review.

2/10 Terrible

Raquel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It wasn't a nice experience. The staff are kind and friendly, but the actual place is terrible. You can smell the tobacco odors once you get out of the elevator. When I get into my room, the smell was worst. The furniture was completely piling off, the ceiling had mold, air bubbles and was falling apart. They gave me a different room, than the one that I paid for, and when I complained about it, they kindly change the room for the one that I paid. This other room was better in the sence of the surrounding but still the smell... I wasn't a pleasant experience. The staff was excellent, very kind but the actual place not
Response from Management on 1 Feb 2024
Thank you for your review. I am sorry to hear that your stay was not as pleasant as expected. Thanks again, about your remarks about the staff.

2/10 Terrible

Virgilio

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 30 Jan 2024
Thank you for your review.

8/10 Good

Heather

Stayed 1 night in Jan 2024
Response from Management on 15 Jan 2024
Thank you so much for your kind review.

10/10 Excellent

Melisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff here are very friendly..
Stayed 2 nights in Jan 2024
Response from Management on 9 Jan 2024
Thank you for your kind review. We are happy to hear that you enjoyed your stay.

4/10 Poor

Joseph

After complaining about room #102’s non-working jets in the bathtub during my 12/15 visit, they were still defective on my 12/26 visit. Ceiling in hallway leaked water onto the floor wetting the carpet, TV remote battery cover was missing, light in front corner was out, then power went out middle of the night, and front desk never alerted guests, apologized, or offered any sympathy/compensation. I used to love Haven Inn, but probably will not return.
Stayed 1 night in Dec 2023
Response from Management on 7 Jan 2024
Thank you for your review.

8/10 Good

Deckland

Disliked: Property conditions & facilities
First of all I had to wait for about 20 minutes before someone came to the reception desk. Its smells smoky in the room and I ask for a smoke free room. The only two things that was good is location and the check in process was quick.
Stayed 1 night in Dec 2023
Response from Management on 7 Jan 2024
Thank you for your review

10/10 Excellent

Andre

Stayed 2 nights in Dec 2023
Response from Management on 9 Feb 2024
Thank you for your review.

4/10 Poor

Amelia M

Stayed 1 night in Dec 2023
Response from Management on 31 Dec 2023
Thank you for your review.

4/10 Poor

chellesa

Response from Management on 9 Feb 2024
Thank you for your review.

2/10 Terrible

chellesa

Response from Management on 12 Feb 2024
Thank you for your review.

6/10 Okay

Lisa

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 31 Dec 2023
Thank you for your review.

10/10 Excellent

Brian

Liked: Staff & service
Can’t beat the price
Stayed 1 night in Dec 2023
Response from Management on 31 Dec 2023
Thank you for your feedback.

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness, staff & service
The jets in room #102’s hot tub would not stay on when the button was pressed…I even tried holding it down to no avail.
Stayed 1 night in Dec 2023
Response from Management on 18 Dec 2023
Thank you for your review. Sorry to hear that you were having issues with the tub jets. We will have maintenance to check the hot tub jets.

6/10 Okay

Claudette

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Management on 18 Dec 2023
Thank you for your review.

10/10 Excellent

Naki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 18 Dec 2023
Thank you so much for your kind review.

2/10 Terrible

Asia

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in on December 11, 2023 when I first arrived on the floor of my room there were multiple towels down in the hall with some sort of leak there was a very musty odor and to be honest it smelled really bad.. I than entered my room where the disappointment continued the bathroom had multiple hairs down in the floor the towels were old and dingy with multiple stains the room did not appear to be clean at all and to top it all off when my husband laid in the bed he immediately started itching we noticed multiple red areas and welts on his back only after a couple minutes of lying on the bed, we instantly went down to the front desk at which time the manager was notified she eventually came down to the desk and stated she would take a look at the room when we went to the room she saw the hair we even pointed out an actual roach on the bathroom floor she pretended as though she didn’t think there was an issue after pointing out multiple problems with the rom she than stated abruptly “Fine i’ll give you a refund” we gathered our belongings and went down to the front desk at which time she stated “Theres nothing I can do”even though she previously said she would give us a refund. Needless to say we didn’t stay so we were forced to find a new room in the middle of the night. I wouldn’t recommend this place to my worst enemy it is absolutely horrible!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 18 Dec 2023
Thank you so much for your review.

8/10 Good

John

Liked: Cleanliness, staff & service
The staff was very helpful and caring of our needs.coffee was good also
Stayed 1 night in Dec 2023
Response from Management on 18 Dec 2023
Thank you for your kind review. Yes, our staff is very caring and will do everything to make your stay enjoyable.

2/10 Terrible

Coreyon

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs
Trash too many roaches and not clean
Stayed 2 nights in Dec 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We like the managers,she is so nice towards all her tenants ,and goes out of her way to make sure everything is just how you want it
Stayed 1 night in Dec 2023
Response from Management on 6 Dec 2023
Hi, thank you so kindly for your great review.

8/10 Good

Randall

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Management on 7 Dec 2023
Thank you for your kind review. we hope you enjoyed your stay.

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 7 Dec 2023
Thank you for your review.

10/10 Excellent

Claudette

Stayed 1 night in Dec 2023
Response from Management on 31 Dec 2023
Thank you for your review.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Staff and service was great. Clean room always recommend 10/10
Stayed 1 night in Dec 2023
Response from Management on 6 Dec 2023
Thank you so very much for your kind review.

10/10 Excellent

Amelia M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covienent location and room was very clean. Staff is always so nice and helpful. I will always choose Haven INN for my stays here in Duluth! 10/10 would recommend!
Stayed 1 night in Nov 2023
Response from Management on 6 Dec 2023
Hello, thank you so very much for taking the time to review your stay with us. We are glad to have you staying with us and hope to see you soon.

10/10 Excellent

Amelia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Wish there was more lighting and/or brighter bulbs in room
Stayed 2 nights in Nov 2023
Response from Management on 30 Nov 2023
Thank you for your review.

2/10 Terrible

Deborah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
My other stays were good but this stay was terrible. The ac didn't cool, both locks on door didn't work, it was not clean, curtain was hanging off pole and shower head barely put any water out. Couldn't get a room move or even a small discount.
Stayed 1 night in Nov 2023
Response from Management on 30 Nov 2023
I am sorry to hear that you had issues with your room. I checked to see if there was a maintenance log for your room but did not see a request. Did you reported the issues to the front desk?Thank you again for your review.

6/10 Okay

Deborah

Stayed 1 night in Nov 2023
Response from Management on 22 Nov 2023
Thank you for your review.

10/10 Excellent

Dante

Stayed 1 night in Nov 2023
Response from Management on 21 Nov 2023
Thank you for your kind review.

2/10 Terrible

Crystal

Stayed 1 night in Nov 2023
Response from Management on 21 Nov 2023
Thank you for your kind review.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Management on 13 Nov 2023
Thank you for your kind review.

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was very helpful and understanding to your needs.
Stayed 2 nights in Nov 2023
Response from Management on 9 Nov 2023
Thank you for your review.

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service, amenities
Staff here was very friendly. If i had an issue came right then to fix it.
Stayed 2 nights in Nov 2023
Response from Management on 9 Nov 2023
Thank you for your kind review.

6/10 Okay

David

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were crack burns in the carpet and the shower sucked. Also the toilet was about to come out the floor.
Stayed 1 night in Nov 2023
Response from Management on 21 Nov 2023
Thank you for your review.

8/10 Good

Lisa

Travelled with family
Stayed 2 nights in Oct 2023
Response from Management on 1 Nov 2023
Thank you for your review. We are glad that you enjoyed your stay.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 28 Oct 2023
Thank you for your review.

8/10 Good

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 1 Nov 2023
Thank you for your review.

10/10 Excellent

chellesa

Stayed 1 night in Oct 2023
Response from Management on 21 Nov 2023
Thank you for your kind review.

6/10 Okay

John

Liked: Staff & service
Unique was one Way in
Stayed 1 night in Oct 2023
Response from Management on 28 Oct 2023
Thank you for your review.

4/10 Poor

Marcell

Disliked: Cleanliness, property conditions & facilities
The linens were well beyond used and the property itself reeks of cigarette smoke. Just remember this property isnt worth the rate they charging
Stayed 3 nights in Oct 2023
Response from Management on 21 Nov 2023
Thank you for your review.