Pros: Convenient location, friendly staff who were swift to respond when we requested an extra set of towels and a blanket
Cons: the Hotel may need to re-train their cleaning /maintenance staff to better accommodate the guest needs. Here's why:
- While we were a family of 4, there were only 3 sets of towels in the room, and there was no blanket for a sofa bed. Because we clearly indicated when we made the reservation that we are family of 4, they should have the room ready for that.
- And the worst thing was.... a live cockroach passed over my foot in the room at night. That totally discouraged me from staying here again. We were on the 4th floor, so I believe this is not just an accidental invasion of one or two pests from the outside. There may be a lot more. Some measures should be taken as soon as possible.
Comment from Hotel Management
06-Sep-2016 by Darrin W, Hotel Management
I want to thank you for taking the time to review our hotel. I am sorry that you did not find our Hotel to meet your needs. We value your feedback and will use it to improve our service. We hope to have to chance to make this experience up to you upon your next trip to the Atlanta area.