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Reviews of The American Hotel Atlanta Downtown - a DoubleTree by Hilton

4 out of 5
The American Hotel Atlanta Downtown - a DoubleTree by Hilton
160 Ted Turner Dr NW, Atlanta, GA

Reviews

8.0

Very good

Rating 10 - Excellent. 556 out of 1170 reviews" "
Rating 8 - Good. 255 out of 1170 reviews" "
Rating 6 - Okay. 162 out of 1170 reviews" "
Rating 4 - Poor. 85 out of 1170 reviews" "
Rating 2 - Terrible. 112 out of 1170 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ma. Leann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Alana

Travelled with group
Liked: Cleanliness
Someone was supposed to email me a receipt Sunday when I checked out & I haven’t gotten it. They are also doing construction which makes valet hard right now. The valet staff was very nice though, however due to construction it took them a long time to get the cars to us. So maybe the valet experience will be better once construction is finished
Stayed 2 nights in Apr 2024

10/10 Excellent

yahyaa

Liked: Cleanliness, property conditions & facilities
Friendly and courteous staff and managers
Stayed 1 night in Apr 2024

10/10 Excellent

Shewonyui

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are big and match the pictures online. The staff, particularly Nicole, Lilian, and the bar attendant, helped us with our food order. My son said his recommendation for a hamburger was precise. I highly recommend this hotel. The hotel lobby is undergoing some new modifications, so be patient when you get there. Thanks again, guys. Penn/Bay 520 4/12-4/14-2024
Stayed 2 nights in Apr 2024
Response from Donique J on 15 Apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing! We absolutely agree we have some of the best service champions in the city. We cant wait to host you again

2/10 Terrible

Dandra

Business traveller, Travelled with group
Disliked: Amenities
Don’t recommend
Stayed 1 night in Apr 2024
Response from Donique J on 15 Apr 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfatory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

10/10 Excellent

Asia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area
Stayed 2 nights in Apr 2024
Response from Donique J on 15 Apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

8/10 Good

sabine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is nice, clean and conveniently located to all our points of interest
Stayed 1 night in Apr 2024
Response from Donique J on 15 Apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing! Come back and see us soon

4/10 Poor

Richard

Stayed 2 nights in Mar 2024
Response from Donique J on 15 Apr 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfactory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

6/10 Okay

Shannon

Liked: Staff & service
Disliked: Property conditions & facilities
Not very many place close to walk to eat. The area is scary when the sun goes down.
Stayed 1 night in Mar 2024
Response from Donique J on 15 Apr 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfatory.The safety and security of our guests is of paramount importance. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

8/10 Good

Bonnie Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is under renovation - we had to drive around several times before we found where we were supposed to be in order to valet the car which is mandatory.
Stayed 1 night in Apr 2024
Response from Donique J on 8 Apr 2024
Thank you for staying with us and taking the time to provide us with a review. Please accept our apologies for the challenges related to our renovation and valet. We are committed to reviewing our internal processes. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience. Come back and see us soon.

10/10 Excellent

Ernest

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evenig front desk attendant Casandra (black lady) was great
Stayed 1 night in Apr 2024
Response from Donique J on 8 Apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We will certainly commend Charnice on the excellent service she provided . Come back and see us soon

10/10 Excellent

JAMAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Donique J on 8 Apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We cant wait to see you again!

2/10 Terrible

Kaneshia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donique J on 8 Apr 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.

8/10 Good

Kendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the downtown city view and close location to the room. I also enjoyed the balcony was very nice to have.
Stayed 2 nights in Mar 2024
Response from Donique J on 8 Apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the balcony was enjoyable. Come back and see us soon!

10/10 Excellent

Ivan David

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Donique J on 2 Apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Mar 2024
Response from Donique J on 2 Apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are very thin so you’ll definitely hear your neighbor and they’ll definitely hear you.
Stayed 2 nights in Mar 2024
Response from Donique J on 8 Apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We are so sorry to hear noise negatively impacted your stay. We hope to host you again soon..

8/10 Good

RHONDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donique J on 8 Apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We hope to host you again soon

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to aquarium & park.
Stayed 3 nights in Mar 2024
Response from Donique J on 2 Apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again.

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay.
Stayed 1 night in Mar 2024
Response from Donique J on 2 Apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are under construction right now so be prepared for that. I had to pay to park across the street. They offer parking but it’s pretty pricey. Not a bad stay. They gave us waters and cookies when we checked in.
Stayed 1 night in Feb 2024
Response from Donique J on 21 Mar 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are happy to hear you enjoyed the cookies and water. We are on the tail end of our renovation and hope to have the opportunity to host you again once it is complete.

4/10 Poor

Sophia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Donique J on 21 Mar 2024
Sophia thank you for staying with us and also for taking the time to provide us with valuable feedback. We are so saddened to hear that your stay was less than satisfactory. We would love the opportunity to get additional feedback. Please connect with us directly at the property and request to speak with the Manager on Duty. We hope to talk with you soon.

6/10 Okay

Kaitlin

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Clean and cute, under construction currently. Security and night workers allowing other customers to blast music and be extremely loud in lobby at night. Cookies good!
Stayed 2 nights in Mar 2024
Response from Donique J on 12 Mar 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are truly sorry to hear noise levels impacted your stay. We are committed to reviewing our processes to ensure this is an isolated incident. We hope to have the opportunity to host you again in the future.

2/10 Terrible

Joshua

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All around terrible place to stay. Or room was dirty and had food leftover inside from previous guests. The staff was extremely rude. The whole site was under construction so be ready for that. The entire hotel reeked of Marijuana. I never review but I checked out a week ago; was overcharged and cant get anyone to sort that mess out. This place is was a nightmare start to finish. Don't stay here.
Response from Donique J on 12 Mar 2024
Thank you for staying with us and also for taking the time to leave us a review. We are truly sorry to hear your time with us was less than satisfactory. We are committed to addressing your noted concerns. We do hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

2/10 Terrible

Jessica

Stayed 5 nights in Feb 2024
Response from Donique J on 8 Apr 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.

10/10 Excellent

Alfreda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the entire stay. The restaurants made the stay convient.
Stayed 2 nights in Mar 2024
Response from Donique J on 5 Mar 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us soon.

10/10 Excellent

Eva

Stayed 1 night in Feb 2024
Response from Donique J on 2 Apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay while seeing a show at The Tabernacle. We enjoyed dinner there as well. Comfortable, safe & quiet.
Stayed 1 night in Mar 2024
Response from Donique J on 5 Mar 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us soon.

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are excellent I would recommend this hotel any day,anytime and any place,the front desk staff was very patient with me taking my time to get things together to go up to my room and they were very helpful and respectful i definitely appreciate it and will be staying at this location again.👍👍👍
Stayed 1 night in Mar 2024
Response from Donique J on 4 Mar 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.

6/10 Okay

rony

Liked: Cleanliness
Warm cookies and a bottle of water upon registration is a nice touch to welcome their guests. Shower stall was uncleaned. .
Stayed 3 nights in Feb 2024
Response from Donique J on 4 Mar 2024
Thank you for staying with us and also for taking the time to provide us with feedback. Warm DoubleTree cookies are my favorite! Please accept our sincere apologies for the challenges you encountered with cleanliness. We have partnered with the team to provide refresher coaching around our service standards. We hope to have the opportunity to restore your faith in our ability to deliver an exceptional hospitality experience.

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at The American Hotel. The staff members were nice and polite which was extremely helpful.
Stayed 1 night in Mar 2024
Response from Donique J on 4 Mar 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Donique J on 4 Mar 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.

6/10 Okay

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
No hot water. Elevator didn't always work.
Stayed 4 nights in Feb 2024
Response from Donique J on 4 Mar 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was not satisfactory. We experienced an outage with our boiler and elevator which we have since remedied; we certainly understand how frustrating this must have been. We hope to have the opportunity to restore your faith in our ability to deliver an exceptional hospitality experience.

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean rooms, great location
Stayed 1 night in Mar 2024
Response from Donique J on 4 Mar 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.

10/10 Excellent

Charmayne

Stayed 3 nights in Feb 2024
Response from Donique J on 2 Apr 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service
I like that the staff member was able to share the history of the hotel with me. These were things that I was not aware of.
Stayed 1 night in Mar 2024
Response from Donique J on 4 Mar 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so rich in history and we are so happy stories with you. the team shared .We will certainly commend the team on a job well done. We hope to host you again soon.

4/10 Poor

Berline

Stayed 3 nights in Feb 2024
Response from Donique J on 8 Apr 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.

6/10 Okay

Shamari

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall we enjoyed our stay. It was very convenient for our event, only 3 minutes away. Most of the staff were nice. It was quiet during the week, but as soon as the weekend came it was a whole different crowd. Our neighbors came in on Friday and they were loud and partying.
Stayed 3 nights in Feb 2024
Response from Donique J on 4 Mar 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are delighted to hear the location was ideal. We are truly sorry for the issue you experienced with noise. We certainly understand how frustrating this must have been. We hope to have the opportunity to restore your faith in our ability to deliver an exceptional hospitality experience.

4/10 Poor

David, North Vancouver

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No hot water for morning shower. No apology from front desk. Poor Internet.
Stayed 1 night in Feb 2024
Response from Donique J on 4 Mar 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was not satisfactory. We experienced an outage with our boiler which we have since remedied; we certainly understand how frustrating this must have been. We hope to have the opportunity to restore your faith in our ability to deliver an exceptional hospitality experience.

6/10 Okay

mari

Liked: Cleanliness
Disliked: Staff & service, amenities
I booked a king bed with the bathtub. They did not have that available, so the manager gave me two breakfast vouchers. That was a nice gesture. The parking and valet situation was the most frustrating. I don’t know what’s going on with construction or parking, but it took a long time for the one employee to take care of multiple guests. The yellow ticket that they give you says “$50 for overnight parking“ and then they verbally tell you it’s $55. Not a big deal, but they should update their tickets. The coffee maker in the room is not compatible with the coffee they gave us. Machine required pods, we got ground coffee, packets, and no filters.(the server at breakfast, said “people be telling me the craziest things about their coffee makers in their rooms”) Coffee was out in the lobby when I wanted my morning cup, but I couldn’t get in my room.
Stayed 1 night in Feb 2024
Response from Donique J on 1 Mar 2024
Mari - thank you for staying with us and also for taking the time to provide us with valuable feedback on your experience. We are disappointed to hear that elements of your stay were less than satisfactory. We are committed to addressing your noted concerns in an effort to improve the level of service we provide to our guests. We recently had a change in our valet cost and will ensure we update the necessary collateral. We are also sorry it was so challenging to get a well needed morning delight such as coffee. We do hope we have the opportunity to restore your faith in our ability to deliver an exceptional hospitality experience.

6/10 Okay

Beronica, Warsaw

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 2 nights in Feb 2024
Response from Donique J on 29 Feb 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are truly sorry for the challenges you encountered during your stay. We are committed to addressing your noted concerns. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

2/10 Terrible

Billy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire experience was terrible. No hot water for shower. Was charged double price, once when i checked in and again when i checked out. I demand a full refund.
Stayed 2 nights in Feb 2024
Response from Donique J on 26 Feb 2024
Thank you for staying with us and also for taking the time the provide us with valuable feedback. We are extremely sorry for the inconvenience caused to you by the mechanical failure of our boiler. Please contact the property directly to speak with the manager on duty. Best Regards

8/10 Good

Dandre

Stayed 2 nights in Feb 2024
Response from Donique J on 21 Mar 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are so happy to see your time with us was enjoyable. Come back and see us soon

2/10 Terrible

marilyn

No running water my entire stay
Stayed 2 nights in Feb 2024
Response from Donique J on 26 Feb 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback on your visit. We are truly sorry for the challenges you encountered while with us. We have since remedied the issue with hot water. We do hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

6/10 Okay

Olivia, Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaning staff didn’t knock or introduce themselves and tried to come in at 8am (when check out was 12pm if I remember correctly). They left once I announced I was still in the room.
Stayed 1 night in Feb 2024
Response from Donique J on 26 Feb 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback on your visit. We are truly sorry for the challenges you encountered while with us. We have partnered with the housekeeping team and provided refreshing coaching on our standards. We do hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

4/10 Poor

LaMiya

Disliked: Amenities, property conditions & facilities
Water pipes busted so the water was ice cold the whole day before i left. Im a pescaterian so the food in the restaurant was unavailable for me to eat as they said they didnt have either fish dish. Staff was nice food was ok
Stayed 3 nights in Feb 2024
Response from Donique J on 29 Feb 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are delighted to hear the staff delivered great service. We are truly sorry for the challenges you encountered during your stay regarding the hot water and food options. We are committed to addressing your noted concerns. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 Excellent

Jewel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2023
Response from Donique J on 25 Feb 2024
Thank you for staying with us and taking the time to leave us a review. We are so happy to hear that you enjoyed your stay. Come back and see us again

8/10 Good

Dewayne A

Liked: Amenities
It under construction
Stayed 3 nights in Feb 2024
Response from Donique J on 26 Feb 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are truly sorry to hear that the renovation adversely impacted your stay. We hope to have the opportunity to restore your faith in our ability to deliver a memorable hotel experience.

10/10 Excellent

Blair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joy was amazing at the front desk! John was too! We really had a great experience and would stay again when back in Atlanta for cheer!
Stayed 1 night in Feb 2024
Response from Donique J on 26 Feb 2024
Thanks for staying with us. We are truly happy to hear Joy and John delivered excellent service. We cant wait to host you again.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice, it is currently being remodeled so the parking was difficult but other than that it was very nice.
Stayed 1 night in Feb 2024
Response from Donique J on 19 Feb 2024
Thank you for staying with us; we happy to hear your visit was enjoyable. Please accept our deepest apologies that the upgrades to the front drive adversely impacted your time with us. We do hope to see you again