Ratings based on 379 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 01-Sep-2017
Ok, but got turned away for the breakfast after waiting 40 mins
Comment from Hotel Management
15-Sep-2017 by Veronica Kingham, Hotel Management
Dear Guest, thank you for rating your stay. I was sorry to hear about your poor breakfast experience; clearly, this is not the level of customer satisfaction to which we aspire. Please accept our sincere apologies and we greatly appreciate you bringing these matters to our attention. Kind regards Veronica Kingham General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from midlands uk

Posted 30-Jul-2017
Large clean well equipped bedroom,very good evening meal. Will use again.
Comment from Hotel Management
31-Jul-2017 by Veronica, Hotel Management
Dear Nadine, thankyou for your five star rating. I was delighted to read your comments about the bedroom and evening meal. I am so pleased that you enjoyed your stay. Kind regards Veronica Kingham General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from East London

Weekend break.

Posted 26-Jun-2017
Pros: Roomy and as soon as you walk in you automatically think how lovely.
Cons: Drink prices.
Location: We walked into town where you will find a small town centre and a few nice pubs. From the hotels it's only a 10 min walk.
Had a lovely weekend our only issue really was hotel bar for drinks was so expensive.
Comment from Hotel Management
27-Jun-2017 by Suzanne, Hotel Management
Dear Gina, Thankyou for your four star review. We were so pleased to read that you found the room comfortable, and sorry that you found the drinks to be expensive. I do hope you enjoyed your stay with us. Kind regards Suzanne (PA to the GM)
4 out of 5
by Carol

Comfortable

Posted 23-Jun-2017 on Hotels
Hotel in general is comfortable the rooms are a good size. Beware of using the bar we had a big shock when buying a pint of Guinness and a large glass of white wine with a dash of lemonade and the bill was £17.60!!! so check before you buy.
Comment from Hotel Management
11-Jul-2017 by General Manager, Hotel Management
Dear Carol, thankyou for your four star rating. I was most pleased to read your comments about the comfort and bedroom. I was sorry to read that you found our prices expensive; our wine by the glass prices range from £5.50 to £12, depending on the selected product. Thankyou for your feedback. Kind regards Veronica Kingham General Manager
5 out of 5
by Paul

June 2017

Posted 15-Jun-2017 on Hotels
Stayed here for my daughters 6th birthday and they left cakes in the room and a card from the hotel staff. Can't fault this hotel in any way, except maybe the swimming restrictions on children (Ie children are only allowed to swim around breakfast and evening meal times).
Comment from Hotel Management
27-Jun-2017 by General Manager, Hotel Management
Dear Paul Thankyou for your 5 star review of our hotel. We were so pleased that your daughter enjoyed the cakes and card, and hope you had a lovely family stay, Thankyou for your kind feedback. Kind regards Suzanne (PA to the GM)
5 out of 5
by A verified traveller

Excellent high quality hotel

Posted 05-Jun-2017 on Hotels
Ashford International is a large, well-run, high quality hotel that didn't disappoint. The service was efficient and friendly, the room well-maintained and well-equipped and the bed/bedding/aircon very comfortable. The buffet breakfast was of a reasonably high standard and the spa / pool / fitness area was well-run and spotless. Altogether a relaxing and enjoyable place to stay.
Comment from Hotel Management
27-Jun-2017 by General Manager, Hotel Management
Dear Guest, Thankyou for your 5 star review of our hotel. I was delighted to read your kind comments regarding the comfort of the room and the breakfast, and glad that you enjoyed our leisure club facilities. Above all, I was so pleased to read your comments regarding our friendly and efficient service. Thankyou so much for your feedback. Kind regards Suzanne (PA to the GM)
3 out of 5
by A verified traveller

Clean it

Posted 28-May-2017
Clean your bath tub and invest in a fan. Breakfast was okay, but need to replace things that run out sooner. Now I'm just writing for the sake of writing to get the right amount of characters bla bla bla bla bla
Comment from Hotel Management
02-Jun-2017 by veronica kingham, Hotel Management
Dear Guest Thank you for your feedback. Kind Regards Veronica Kingham General Manager
3 out of 5
by Ninder

Posted 27-May-2017 on Hotels
Comment from Hotel Management
02-Jun-2017 by Deirdre Billing, Hotel Management
Dear Ninder Thank you for your star rating. Kind Regards Veronica Kingham
5 out of 5
by Jean

Posted 15-May-2017 on Hotels
Very relaxing, and comfortable, nice to escape life's problems for a few days.
Comment from Hotel Management
02-Jun-2017 by Deirdre Billing, Hotel Management
Dear Jean, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Veronica Kinghan General Manger
5 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel close to transport links

Posted 08-May-2017
Pros: I liked how welcoming the hotel was.
My company was attending a charity gala at the hotel. The experience was easy from booking in through to breakfast. No fuss, no drama.
Comment from Hotel Management
15-May-2017 by Nicola, Hotel Management
We are pleased that you had a lovely experience. Thank you for staying with us, Thank you for your feedback, we appreciate it.