Exterior

Reviews of Hotel Ashburton

3 out of 5
Hotel Ashburton
11 Racecourse Road, Ashburton

Reviews

8.2

Very good

Rating 10 - Excellent. 147 out of 416 reviews" "
Rating 8 - Good. 184 out of 416 reviews" "
Rating 6 - Okay. 59 out of 416 reviews" "
Rating 4 - Poor. 20 out of 416 reviews" "
Rating 2 - Terrible. 6 out of 416 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Linda

Liked: Staff & service
Stayed 8 nights in Mar 2024
Response from Reservations on 17 Mar 2024
Thank you Linda

6/10 Okay

Suzanne

Travelled with partner
disorganised in the dinning room
Stayed 1 night in Feb 2024
Response from Reservations on 25 Feb 2024
Hi SorrySorry to hear that your experience was not very good in our dining room. I will follow this up with the team

8/10 Good

Lexie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff that was flexible with checkin and parking. The bathroom seemed a little dated but overall clean, quiet, good wifi and affordable place to stay when traveling.
Stayed 1 night in Jan 2024
Response from Reservations on 5 Feb 2024
Thank you LexieFingers crossed some of our bathrooms will be upgraded this year. We are busy getting quotes now which is exciting

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had an excellent restaurant and bar with meals beautifully presented. There is a very nice, clean swimming pool, gardens to walk around, and even a tennis court! The staff was excellent, I had a fall at another place that required a night in hospital. They kept the room for me so I could take a shower and change into clean clothes. It was a quiet location with loads of birds in the gardens.
Stayed 1 night in Jan 2024
Response from Reservations on 5 Feb 2024
Thank you PamSorry to hear that you had a fall elsewhere. Glad our staff looked after you.

10/10 Excellent

Niranjan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations on 2 Jan 2024
Thank you for the 5/5 rating

2/10 Terrible

masoud

Stayed 1 night in Dec 2023
Response from Reservations on 2 Jan 2024
Hi Masoud2/10 rating? There seems to be a problem with your stay. It would have been great to have some feedback.

10/10 Excellent

Yvonne

Stayed 1 night in Dec 2023
Response from Reservations on 20 Dec 2023
Thank you YvonneWe appreciate your 10/10 rating

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really happy to stay here, the room was clean and warm, probably a little bit tired, but I wasn't bothered by that. Amazed to have a bath in my unit, wasn't expecting that!. The restaurant food was amazing, the staff on the bar would really nice and friendly. The view from the bar out to the property is stunning, so very relaxing. Will definitely come stay here again and tell everyone. Thanks
Stayed 1 night in Nov 2023
Response from Reservations on 5 Dec 2023
Thank you AnnieWe appreciate your lovely comments and we are happy to hear that you will return.

6/10 Okay

Sharon

Liked: Cleanliness, staff & service
It suited our time there
Stayed 1 night in Nov 2023
Response from Reservations on 5 Dec 2023
Thank you Sharon

4/10 Poor

Ruth

Travelled with partner
Disliked: Property conditions & facilities
The mattress was so old there was no padding you could feel every spring. The property just looked tired eg the plastic bath was crazed and the sealant grubby.
Stayed 1 night in Nov 2023
Response from Reservations on 23 Nov 2023
Hi Ruth Thank you for your feedback. We are in the process of replacing beds in the Hotel and we are receiving quotes for upgrading the bathrooms in these rooms as they need to be refurbished.

10/10 Excellent

Maria

Travelled with partner
Liked: Amenities
It was well set up for disabled. It was clean, comfortable and easy to find and access
Stayed 1 night in Nov 2023
Response from Reservations on 23 Nov 2023
Thank you MariaWe are happy to hear that you enjoyed your stay and the facilities were comfortable.

10/10 Excellent

Jona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i would like to than all the front desk receptionists who helped me alot, i felt safe and my family back home were happy that i was safe and comfortable in Ashburton. will definitely visit again if i do get the chance.
Stayed 4 nights in Nov 2023
Response from Reservations on 14 Nov 2023
Thank you JonaWe appreciate you taking time to place your wonderful feedback about your stay. We hope you can return in future.

10/10 Excellent

Peter

Travelled with partner
Water pressure in shower was pathetic. Otherwise our stay was very enjoyable.
Stayed 1 night in Oct 2023
Response from Reservations on 29 Oct 2023
Thank you PeterWe apologise for the water pressure. Unfortunately we are on low pressure which is not ideal.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for a quick stopover
Stayed 1 night in Oct 2023
Response from Reservations on 19 Oct 2023
Thank you Julie

8/10 Good

Thomas

Stayed 2 nights in Oct 2023
Response from Reservations on 29 Oct 2023
Thank you

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Reservations on 8 Oct 2023
Thank you for your rating of 8/10

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Affordable but not so good…
This hotel was affordable and had a nice outlook from the room however that’s where it ended unfortunately. The bed collapsed when we sat on it ( I weigh 55 kg) and we had to fix it, crockery was dirty and put away like that and the receptionist tried to charge me for a prepaid stay. But the worst thing was the bloodstained bedding. No excuse for quilts etc to have any marks on them.it was yucky.
Stayed 1 night in Sep 2023
Response from Reservations on 8 Oct 2023
I am very sorry that you had so many problems with your stay.The Hotel Owner has received your feedback and will follow this up with Housekeeping.

10/10 Excellent

Stephen

Stayed 1 night in Sep 2023
Response from Reservations on 8 Oct 2023
Thank you

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Reservations on 5 Sept 2023
Thank you Kelly

10/10 Excellent

BeeBee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay
Stayed 1 night in Aug 2023
Response from Reservations on 29 Aug 2023
Thank you for your comments

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting a bit tired.But rooms are fine.comfee bed.nice diniing room and meals.great staff. Also we enjoy the sports bar next door
Stayed 1 night in Aug 2023
Response from Reservations on 23 Aug 2023
Thank you NormanWe are pleased that you enjoyed your stay and had time to enjoy our facilities.

6/10 Okay

Sharon

Liked: Staff & service, room comfort
Room was good size, nice bed. Bathroom needed a makeover. Toilet took all night to fill and we had to keep jugging water into the toilet to flush.
Stayed 1 night in Aug 2023
Response from Reservations on 22 Aug 2023
Hi SharonThank you for your feedback. I will get this looked at as this is not acceptable. Thank you for bringing this to our attention.

8/10 Good

Kelly

Stayed 1 night in Aug 2023
Response from Reservations on 14 Aug 2023
Thank you KellyWe appreciate you taking time to rate your experience at the Hotel

8/10 Good

Cheryl

Business traveller
Liked: Cleanliness, staff & service, amenities
Lovely staff, super helpful
Stayed 1 night in Jul 2023
Response from Reservations on 30 Jul 2023
Thank you CherylWe appreciate your comments regarding our staff

6/10 Okay

Steven

Stayed 2 nights in Jul 2023
Response from Reservations on 24 Jul 2023
Thank you Steven

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value. Comfortable room and very good staff.
Stayed 1 night in Jul 2023
Response from Reservations on 16 Jul 2023
Thank you MichaelWe appreciate you wonderful comments.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dated decor but very comfortable. Spacious clean rooms with comfortable beds
Stayed 2 nights in Jun 2023
Response from Reservations on 19 Jun 2023
Thank you Susan

6/10 Okay

Grant

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient parking for a trailer. But no electric blanket, broken toilet seat and entry door difficult to unlock.
Stayed 1 night in Jun 2023
Response from Reservations on 19 Jun 2023
Hi GrantThank you for your feedback.I will get the maintenance team to address these issues.

4/10 Poor

Mel

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Shower is shocking, use just get wet, shower hesd is terrible. can't fill jug unless you use bath tap
Stayed 1 night in May 2023
Response from Reservations on 28 May 2023
Hi MelThank you for your honest feedback. Unfortunately some rooms are on low pressure. We apologise for this.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Reservations on 21 May 2023
Hi SueThank you for our 5/5 rating.We are pleased you enjoyed your stay at the Hotel

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, good facilities, very convenient location, just a shame the pool was closed
Stayed 2 nights in Apr 2023
Response from Reservations on 25 Apr 2023
Thank you for your review.Sorry that you didn't get to enjoy the pool. You could always return in the summer months.

10/10 Excellent

Justin

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great quiet spot for a good nights rest.
Stayed 1 night in Feb 2023
Response from Reservations on 7 Feb 2023
Thank you JustinGreat to hear that you have a great nights rest.

8/10 Good

Beverley

Stayed 1 night in Jan 2023
Response from Reservations on 2 Apr 2023
Thank you for the 4/5 rating

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean and tidy, and staff were lovely. The bathroom needed some work done on it. Sink tap needed tightening, shower controller fell off into the bath and water pressure for the shower nearly the worst I've had to use. Unfortunately for us we had the fire alarm go off at 4.45am so we had to hang around outside until it was turned off. On a good note breakfast was really good with lots of choice and reasonably priced.
Stayed 1 night in Jan 2023
Response from Reservations on 29 Jan 2023
Hi RebeccaThank you for your feedback. We have the repairs done to this room except for the water pressure which. Unfortunately the fire alarm was a false alarm.

8/10 Good

Graham

Liked: Amenities

10/10 Excellent

Rosalee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, clean room, comfortable bed, pleasant outlook, Helpful staff Great place to spend a night
Stayed 1 night in Dec 2022
Response from Reservations on 22 Dec 2022
Thank you RosaleeGreat feedback :-)

10/10 Excellent

Moeauri

Stayed 1 night in Nov 2022
Response from Reservations on 28 Nov 2022
Thank you for the 10/10 rating.We appreciate that you have taken time to place a rating

8/10 Good

Yu-Chen

Travelled with family
Liked: Cleanliness, staff & service
We had Room 409 which was quietly located down the back. The room has been renovated, it has a heap pump, modern bathroom with a bath. The beds were very comfortable. The hotel corridor did had a not very pleasant smell. And there was a horrible “fish” smell around the door out to the back carpark. The buffet breakfast had a reasonable hot & cold selections which we enjoyed. The swimming pool was not opened (?) which we thought it would be in the end of Nov? The tennis court could do with a water blaster. Overall the room rate was good and it’s convenient located. Will definitely book again.
Stayed 2 nights in Nov 2022
Response from Reservations on 24 Nov 2022
Thank you for taking time to place feedback about your stay at the Hotel.I have passed your comments to each department that it concerns.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from booking, meeting reception staff and check out. Room quiet, great for country folk. Thank you. Will be back 🤗
Stayed 1 night in Nov 2022
Response from Reservations on 20 Nov 2022
Hi AndrewThank you for your comments. Good to hear that you enjoyed your staff and our staff looked after you.

10/10 Excellent

Susan

Stayed 1 night in Nov 2022
Response from Reservations on 17 Nov 2022
Thank you SusanWe are pleased you enjoyed your stay at the Hotel.

10/10 Excellent

Kay

Stayed 1 night in Oct 2022
Response from Reservations on 30 Oct 2022
Thank you Kay10/10 we appreciate your rating

10/10 Excellent

Brendan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 2 nights in Oct 2022
Response from Reservations on 30 Oct 2022
Thank you Brendan for taking time to rate your stay at the Hotel

8/10 Good

Darrel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 1 night in Oct 2022
Response from Reservations on 23 Oct 2022
Thank you DarrelWe appreciate your rating of 4/5.

8/10 Good

Mathew, Waitarere beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady on reception was welcoming and friendly, room service was fast fresh and delicious
Stayed 1 night in Oct 2022
Response from Reservations on 18 Oct 2022
Thank you for taking time to place wonderful feedback :-)Great to hear you enjoyed your stay.

8/10 Good

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No don't wish to
Stayed 1 night in Sep 2022
Response from Hotel Ashburton on 11 Sept 2022
Good Morning. Thank you for your review.

6/10 Okay

Tim

Travelled with group
Disliked: Property conditions & facilities
OK for a short stay but electric blankets on the bed would be a welcome addition
Stayed 3 nights in Jul 2022
Response from reservations on 20 Jul 2022
Hi Tim Your comments regarding the electric blankets has been passed onto Management.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult times for accommodation providers but the team at the Hotel Ashburton are doing very well
Stayed 2 nights in Jul 2022
Response from reservations on 20 Jul 2022
Thank you Peter These are certainly difficult times. We value the support of everyone who chooses to stay/dine/drink/conference at our establishment. We hope to see you in the future

8/10 Good

RM

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2022

8/10 Good

Lynaire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Susan

Liked: Staff & service, amenities, property conditions & facilities
great affordable place to stay, great restaurant
Stayed 1 night in May 2022
Response from Reservations on 15 May 2022
Thank you Susan