Ratings based on 2,077 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller

Room

Posted 29-Apr-2016
Pros: Location
Cons: Conditions of room on bottom floor of Sea Tower
Location: Good.........eat. Lots of good resturants
First room was terrible. The second room was good
3 out of 5
by A verified traveller

on the beach. good staff

Posted 28-Apr-2016
Pros: on the beach. Helpful staff.
Cons: finding shade on the beach
Location: great location. Ocean, dining, shopping, entertainment, and more, all near by.
nice room for the money. enjoyed the beach. Aruba is a great island to visit.
4 out of 5
by A verified traveller

The Staff is absolutely great...

Posted 28-Apr-2016
Pros: The staff and location, close proximity to the beach,
Cons: Internet, casino update, more later evening activities.
Location: Shopping areas and dinning within a very short walking distance, safe area, lots of fun.
The staff makes you feel like family, very friendly, smile and make you feel welcome. Manager Brenda is great, always smiling and making sure everyone is having fun. The Carnival experience is one to remember, these performers are excellent, make sure not to miss this event. The only complaint is the internet in the rooms, very slow and touch and go for reception.
4 out of 5
by A verified traveller from Boston

Nice Hotel with a terrific location

Posted 27-Apr-2016
Pros: Location, beach and pool area
Cons: Rooms and casino could use some updating
Location: Perfectly located. Best stretch of beach in Aruba. Easy walk to shops and restaurants.
Great family vacation in Aruba with wife and two teenage daughters. I would stay here again without hesitation. However if you are looking for a 5 star experience this is not the place for you. Rooms could use some love but they were comfortable and clean.
5 out of 5
by A verified traveller from Iowa

Awesome beach resort

Posted 26-Apr-2016
It's a beautiful beach resort. It's situated just right so the breezes blow through. We booked a "resort view" room and were prepared to not have an ocean view, but I think every patio has an ocean view. We were totally surprised and not at all disappointed. The room was clean and comfortable. We thought the restaurants at the hotel were a bit expensive, but since the resort is right across the street from the shopping mall/area and tons of restaurants, we were able to eat at a different one every evening. We did not go all inclusive because we were gone most of each day from the resort, and our excursions provided at least one meal. The wifi worked very well, also. There also is free entertainment at the shopping mall/area every evening, also. We had a wonderful time here and would definitely come back again someday. And would definitely recommend it to others.
5 out of 5
by A verified traveller from Kansas City

Great Hotel on the beach.

Posted 25-Apr-2016
Pros: Everything. We really enjoyed our stay.
Cons: A coffee shop inside the hotel.
Location: Location was great. Restaurants and shopping right across the street.
The property was very clean. Everyday you see staff cleaning the hotel such as lobby, walkways, cleaning chairs etc. We had three rooms and each had a view of the ocean. The staff was very friendly and greeted us kindly. I would stay here again when I return to Aruba.
Comment from Hotel Management
26-Apr-2016 by Guest Experience Manager, Hotel Management
Dear Rome, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Experience Manager Holiday Inn Resort Aruba - Beach Resort & Casino
4 out of 5
by A verified traveller

Nice hotel near the beach

Posted 25-Apr-2016
Pros: Location to beach, open lobby, big rooms, all with balcony.
Cons: We had some small problems with facilities.
We have stayed at this hotel at least four times on trips to Aruba. The service was excellent, rooms excellent, location couldn't be better. There were some small problems in the room (closet door was stuck), and with the safe deposit box. we expect to go back in a year/
Comment from Hotel Management
26-Apr-2016 by Guest Experience Manager, Hotel Management
Dear Guest, Hello from Aruba! Thank you for writing about your experience. We love hearing from our guests, since you feedback is very important to us. We are glad to know you had a great stay, we shall be sharing your words with our team. We look forward to your return next year! Best regards, Guest Experience Manager Holiday Inn Resort Aruba - Beach Resort & Casino
5 out of 5
by A verified traveller from Maine

Will definitely be going back!!

Posted 24-Apr-2016
Everyone was so nice, they kept our rooms and the entire resort, (including the bathrooms) very clean! We were right on the beach and several pools to enjoy! What more can you ask for! Near everything, good restaurants, shops, nightlife!
Comment from Hotel Management
26-Apr-2016 by Guest Experience Manager, Hotel Management
Dear Leah, Thank you for your review! We are so happy to know you had a great time and that you enjoyed your stay at our resort. We look forward to your return! Best regards, Guest Experience Manager Holiday Inn Resort Aruba - Beach Resort & Casino
3 out of 5
by A verified traveller

Posted 24-Apr-2016
The hotel was just ok, I consider it a middle of thr road hotel.
Comment from Hotel Management
26-Apr-2016 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Guest Experience Manager Holiday Inn Resort Aruba - Beach Resort & Casino
2 out of 5
by A verified traveller from Toronto

Close to the beach

Posted 24-Apr-2016
Rooms were not welcoming for a family of four, no tub, no suites were even available. Patio door did not easily lock/latch, my wife got food poisoning from the room service which took over 2 hours to be delivered, and my kids got diaherra. A hat got stolen from our room, reported to management and they did nothing nor consulted us. Hotel staff were pleasent but not a hotel of choice for future return to Aruba.