Had to change rooms upon arrival after finding trash under chair and hair on bedding. Second room was better. Management and staff were helpful and friendly.
Comment from Hotel Management
21-Jul-2016 by Guest Experience Manager, Hotel Management
We thank you very much for taking the time in sharing your experience, we apologise for the inconveniences you found while arriving at your room, rest assured we shall be sharing your words with our team. On the other hand, we are glad to know our management team were accommodating and helpful during your stay.
We hope to have the chance to welcome you back in the near future.
Guest Experience Manager
Holiday Inn Resort Aruba - Beach Resort & Casino