Ratings based on 1,568 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Long Island, NY

Clean Hotel near a beautiful beach

Posted 22-May-2017
My husband and I stayed here for our 2nd anniversary. The room was a standard room with a balcony partial oceanview. The room served its purpose and was serviced everyday we left (we stayed 4 nights) great AC, hot water wasn't a problem. I would go all inclusive because the food and drinks are quite pricey and we were grateful that we did. As for the food it was plentiful and excellent when it comes to taste. You wont go wrong staying here unless you dont like kids but this didn't inconvenience us as we have kids of our own and could smile about leaving ours at home. Stay here not much you'll regret.
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Beautiful beach, worth the money

Posted 22-May-2017
Pros: Location was great - steps away to the pool/beach.
Cons: Room could have been a bit cleaner, but otherwise it was great! I barely spent time in the room so it didn't matter much to me.
Location: Lots of restaurants in walking distance
Great hotel - nice staff and excellent location. Lots of restaurants nearby. Beach was clean and beautiful. Hotel room was perfect. Worth every penny and more!
4 out of 5
Recommended
for Everyone
by A verified traveller

Ine of the nicest hotels in the area

Posted 22-May-2017
Everything you need is on-site however there are tons of other options just a short walk away
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-May-2017
Pros: It was close to the beach.
Cons: They could have given me a king size bed.
Location: It was really nice. There was a lot of things to do. We went horse back riding.
I wanted a king size bed and they did not give it to me.
4 out of 5
Recommended
for Everyone
by A verified traveller from boston

Very nice hotel right on the beach and restaurants

Posted 19-May-2017
Great time very nice facility and beaches there were some delays with our check in
5 out of 5
Recommended
for Everyone
by A verified traveller

Pretty much everything you need

Posted 19-May-2017
Pros: Everything, no complaints here.
Cons: Perhaps a better system for reserving the palapas, but other than that, no issues.
Location: Right on the beach, bars and restaurants on site, shopping on site. Other stores and restaurants right across the street.
Very nice hotel and super friendly, excellent staff.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-May-2017
Front desk staff wasn't very informative and some of the bar staff was very very slow.
4 out of 5
Recommended
for Everyone
by A verified traveller from Pittsburgh, PA

Good Location

Posted 17-May-2017
Pros: Great beach, close to restaurants, shopping, transportation. Long-term, friendly staff. Nice upgrades to lobby and grounds.
Cons: Mattress was getting old. I don't believe any hotel in the tropics should have carpeting. The casino is embarrassing. Seats, rugs very old.
Location: close to restaurants, shopping, transportation, other hotels
Great beach, close to restaurants, shopping, transportation. Long-term, friendly staff. Nice upgrades to lobby and grounds. Bed was getting old. I don't believe any hotel in the tropics should have carpeting. Too much humidity and the carpet always feels damp. The Platinum Card situation to reserve palapas must change. Over half of them are pre-reserved for the week and those having to wait in line for an hour or more may have no chance of getting one. Have stayed here many times.
4 out of 5
Recommended
for Everyone
by A verified traveller from Virginia

Bad Management,

Posted 17-May-2017
Pros: Other then Checking in, Staff at the Beach were great, the Restaurant food and staff were great, Cleaning staff very friendly.
Cons: Management and STOP making customers wait for their rooms and START HONORING your 4:00pm CHECK-IN.
Location: The Location is absolutely Nice, Ocean Front Hotel, Ocean Front Bar/Restaurant and stores. Night Life has everything, from Bars to restaurants.
Checking in was a disaster, I was left aside and other people were getting their room on the spot, I was told my room was not ready at 4:00pm, at 4:15pm same, at 5:00pm I asked again and one lady at the reception told me wait another 15 minutes after waiting an hour for my room that was already paid for, at 5:15pm I was absolutely upset and told another lady that I wanted a full refund back NOW, and that there were other Hotels that have better customer service and rooms available, she looked at me and surprisingly said; Oh your room is ready!! am like really, wow.... Hotel manager ; she is BAD with customers and has NO customer service skills, they had rooms available but for some reason they made me wait and RUIN mu first day of my vacation, my kids were tired and needed to rest, There is NO excuse why we pay for Hotel rooms and make us wait just because they want to, That is very unprofessional and BAD reputation for the HOTEL Holiday Inn Resort, ARUBA.
4 out of 5
Recommended
for Everyone
by A verified traveller

Friendly staff

Posted 16-May-2017
Hotel is good. We booked a king bed room and they gave us 2 queen. We had to pay $400 more in front desk in order to get the room we already had paid for thru expedia. It's the second time hotels don't give us what I book thru expedia...not happy.