Ratings based on 1,970 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Lima, Peru

4 star hotel near the beach and near a small mall.

Posted 10-Feb-2016
Good hotel, fine facilities. Bar staff wasn't enough. More restaurants will improve the perception of the hotel, especially on breakfast time. Aruba is too windy for us.
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Beautiful beach, great staff

Posted 09-Feb-2016
Pros: Friendly, helpful staff. The beds were SUPER comfortable.
Cons: The hot water wasn't good for 2 days, one day the room wasn't cleaned until 3:00pm, other days cleaned by noon. Rug in room could use replacement.
Location: Perfect location, you can walk to 20-30 restaurants.
First day there was NO hot water at all. Front desk gave us a voucher for breakfast; next day the water was only luke-warm, they upped it to a $100 voucher for dinner. Very responsive and very courteous and friendly. Beach is beautiful and pool guys extremely helpful whether you tipped them daily or not. Check in and check-out fast and easy. Nice restaurants on the premises, decent value. Would stay there again. Beautiful lobby area, open to the beach and pool.
5 out of 5
Recommended
for Everyone
by A verified traveller from Austin, Texas

Nice Hotel ON the Beach

Posted 08-Feb-2016
Pros: Location Restaurants, shopping, other hotels and casinos in walking distance. Beach and three pools available Friendly and pleasant staff
Cons: .
Location: The people, the weather, Aruba was beautiful. We were lucky to see the lighted night parade our last night there. Amazing!
Enjoyed 9 days at the Holiday Inn Beach Resort in Aruba. The staff was helpful and friendly and went out of their way to make us happy. Midway through we got a call asking if we would like an upgrade to our room, with a better view. We were satisfied, but took a look and it was indeed worth the move. The beach was crowded, but beautiful. The Casino was OK, but dedicated more to Bingo. Food was great. We ate twice at the outdoor beach restaurants and once at the Breakfast Buffet. The beach, the grounds and the hotel property was immaculate. Although we rented a car, the hotel was walking distance to two malls, lots of restaurants and shopping. A very pleasant stay in Aruba. I highly recommend the Holiday Inn Beach Resort. I would like to caution visitors about the use of the hotel room phone. We made two short calls to the car rental agency and were charged $40.25 on check out.
4 out of 5
Recommended
for Everyone
by A verified traveller from McDonough, GA

Good price for the quality of facility

Posted 08-Feb-2016
Pros: On the beach, reasonable price, in walking distance to other activities.
Cons: Friendliness of some employees at front desk.
Location: Right across the street from the outdoor mall. Paddle boarding right there.
Right on the beach, lots of restaurants onsite to choose from, small gym, free shaded umbrellas for guests.
Comment from Hotel Management
09-Feb-2016 by Guest Experience Manager, Hotel Management
Dear MI, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Experience Manager Holiday Inn Resort Aruba - Beach Resort & Casino
4 out of 5
Recommended
for Everyone
by A verified traveller from cleveland, ohio

Beautiful location! Perfect beach, great pool!

Posted 06-Feb-2016
Wonderful location, nice pools, beautiful beach, romantic sunset views. Across the street from a great variety of restaurants.
Comment from Hotel Management
06-Feb-2016 by Guest Experience Manager, Hotel Management
Dear Mary, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Experience Manager Holiday Inn Resort Aruba - Beach Resort & Casino
5 out of 5
Recommended
for Everyone
by A verified traveller from Lansing, MI

Nice Hotel and Beach near shopping

Posted 01-Feb-2016
Pros: Beach is beautiful. Bed was comfortable.
Cons: Was very disappointed that the pool/spa was not open past 7pm and not heated. Would suggest at least heating the spa and keeping it open till 10 pm.
Location: Near nice shopping mall and many restaurants outside of hotel.
We stayed for 5 nights and enjoyed our stay. The resort is in a good proximity to shopping and the bus stop. The atmosphere is happy and seems very safe outside of the hotel. The air conditional quit working on the last night. The resort has 3 towers (Ocean, Palm and Sea). Sea tower being the newest. We had the all-inclusive package. If a customer wants a variety of choices to choose from for your stay do not buy this package, as you are limited to the sea-breeze, Da Vinci and the Oceanside bar. This resort is connected by a walk way that you can access all the other hotel restaurants. Across the street you can find a Hard Rock Cafe, TGI Friday's and other named restaurants at a reasonable price. Things on the island are expensive. You can view the HI restaurant and menus on their website. We loved our stay and would return again. If from the USA, they have USA customs and homeland security at the airport before you leave the island. We did not use the huts during our stay that had to be reserved. Very friendly staff. Hotel was kid friendly.
Comment from Hotel Management
03-Feb-2016 by Eva, Hotel Management
Dear nay1031, Thank you very much for writing about your experience. We are glad to know you had a great stay at our resort and that you enjoyed the location and the beautiful beach.  I am pleased to hear you received great service. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Guest Experience Manager, Holiday Inn Resort Aruba - Beach Resort & Casino
5 out of 5
Recommended
for Everyone
by A verified traveller

the hotel concierge

Posted 01-Feb-2016
Cons: replace the hotel concierge with someone what wants to be helpful
the hotel concierge was very rude and would not help. When we need to use the printer in the computer room I was told to get off "this person needed it more" Why have a hotel concierge if they act like this
Comment from Hotel Management
06-Feb-2016 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Guest Experience Manager Holiday Inn Resort Aruba - Beach Resort & Casino
4 out of 5
Recommended
for Everyone
by A verified traveller from Massachusetts

Wonderful location

Posted 31-Jan-2016
Pros: Clean and open feeling. Close to beach.
Cons: Improved system for huts for guests.
Location: Close to beach and boardwalk. Easy access to bus line and shopping within walking distance. Great restaurants.
Location , location steps from the beach and boardwalk. Sandy beach and no waves. Hotel is up to date with a friendly staff. The only drawback is the 2 hour wait to reserve a hut on the beach. Even with an IHG Rewards membership you still wait with no guarantee of a hut or a good location. Still we are going back as we loved the hotel.
Comment from Hotel Management
01-Feb-2016 by Eva, Hotel Management
Dear Anne, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Experience Manager Holiday Inn Resort Aruba - Beach Resort & Casino
3 out of 5
by A verified traveller from Fort Lauderdale, FL

Could be better.

Posted 31-Jan-2016
Pros: See Brease restaurant was good and the staff very friendly.
Cons: Please refer to our experience above.
Location: Many flea markets and restaurants, nothing else.
The beach is good, but all shaded places are numerated. We were told that we can reserve it at 4 pm. But when we came at 4 pm all places were already given away to " VIP people". Next day we saw the man who bribed the attendant. On reserved shaded places people often left their towels and did not come back, so nobody can use it. It was hot and we were practically forced to be deprived of any shaded area on the beach. It is unacceptable for the price we paid for all inclusive vacation. We will not use this hotel again and do not recommend it to anybody! Also there was no night entertainment.
Comment from Hotel Management
03-Feb-2016 by Eva, Hotel Management
Dear Irina, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards, Guest Experience Manager Holiday Inn Resort Aruba - Beach Resort & Casino
4 out of 5
Recommended
for Everyone
by A verified traveller from Maine

Posted 28-Jan-2016
Pros: This Hotel is Beach Front--Has more then one pool area--and it was very clean
Cons: I would have liked to have a microwave in the room
Location: It is near shopping,restaurants,and casinos.
Our first stop was in a time share and then we decided to add a few extra days to our stay. I had never been to the Holiday Inn in Aruba so we chose to try it.I was very happy with the hotel and the location. I would go again and would recommend it to others.I do wish that the room had a microwave.
Comment from Hotel Management
29-Jan-2016 by Eva, Hotel Management
Dear M.E.L.: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Experience Manager Holiday Inn Resort Aruba - Beach Resort & Casino