Not a 4 star but still good for the price
Our first impression was not good. We had booked a room for our anniversary with a King size bed (when we booked it, Expedia didn't say king size or double beds, but now I saw that it changed) so that was disappointing. Their double size beds weren't even the same size, we "measured" them and one of the beds were definitely smaller than the other. It was a little tight to sleep, and that was very disappointing. (At least have queen size beds!!)
Next disappointing thing was the fact that their sun umbrellas are on a raffle/lottery system. You had to get the tickets around 9AM, then wait until 4pm to see if you got an umbrella for the next day. This is not told to you anywhere online! You can't even rent an umbrella if you wanted to, so that was annoying. The sun is very hot in Aruba and there wasn't much room on the beach under the trees. It seemed like the hotel was overpacked and they did not have enough room for everyone.
Other thing I didn't love was the rooms; it was clean, but old. The fridge made a lot of noise so we unplugged it. There was construction or something going on during the day, so naps were impossible.
Overall it was a good experience, not the best or without some negatives. However, it was a great price when we booked, so it was still worth it. The sand on the beach is smooth (unlike the hotel next to us) and this hotel is located at a perfect place to be able to just walk over to the shops/dining. I liked the area and the hotel itself was nice looking
Comment from Hotel Management
25-Nov-2015 by Guest Experience Manager, Hotel Management
Dear Jackie, Thank you so much for your recent stay with us and for sharing your feedback about your experience. Please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Best Regards,
Guest Experience Manager
Holiday Inn Resort Aruba- Beach Resort & Casino