Artes Holidays from £248

Dog friendly provided bed, bowls and a toy gift for our dog, though dog not allowed in breakfast room or restaurant Spa facilities a touch expensive which includes the pool Breakfast spread really good but hot food looked a bit greasy and fried eggs had been out for a while even at 0730

The location is excellent, we were walking distance from everywhere and only had to use the metro once! Easy to get to from the airport as well. Clean, spacious rooms. Great amenities, the check in was super smooth and we liked how we didn't have to worry about a key.

Wonderful experience with the staff from check in through check out. All were pleasant and helpful and provided a 5 star experience. Facilities wise, my room had some potential maintenance issues like the toilet tanks kept making noises as though they were constantly filling and the wood door for the window shutter was broken. Otherwise the room was well appointed, spacious, and very comfortable. I found the roof top pool looked like it would benefit from maintenance too. Additionally, the rooftop pool was small and there less seating than I would expect for the size of property. All in all, it is a great location with friendly staff and ample parking for those that need it.

Here were the three problems with this property: 1. Check-In was terrible: we arrived shortly before 5pm in the afternoon. Yet, there was no one in the downstairs lobby. This is when we realized this wasn’t a dedicated aparthotel building and thus a series of units within a building. Further, the reason no staff was present in the downstairs lobby (or in the actual check-in area once you go thru the doors on the second floor) was because of Barcelona’s city festival that they never told us about. We were lucky that a) my wife found the phone number to contact and b) were out there with some daylight remaining. 2. Room not as advertised: to be exact, the room we received had only two photos in the over 30 that are posted in the listing, and those photos were buried in the last ones (which more than likely you wouldn’t scroll through). Also, the room was much darker lighting than expected. All photos show a bright white but that was far from the truth. 3. Washer/dryer super loud combined with poor room layout meant that the loud noise was very difficult to suppress for our sleepy baby. The division between the bedroom and the living room was a blind and no division to speak of between kitchen and bedroom. Felt more like a big studio than the 2 bedroom option we picked. Was the room useful? Sure - kitchennete plus next to metro was cool, but poor check-in and not accurate room listing means I’m skipping this place forever. I don’t recommend.