Hello Gary, Your positive review really made our day We appreciate it!We're thrilled to hear you enjoyed the rooms and found the beds comfy and the air conditioning just right for those warm Tenerife nights. It's music to our ears that our staff made such a positive impression – they're the real stars of our hotel, always aiming to hit the high notes of hospitality. Your kind words are a sweet symphony to them, and we're doing a little happy dance knowing you're considering a return visit!We look forward to seeing you again.Kind regards,Hollywood Mirage Tenerife

Hello Eric,Thank you for sharing this lovely review.It's fantastic to hear that our hotel met your expectations in terms of room cleanliness and amenities; we take great pride in maintaining high standards. Cheers for noticing the good condition of our hotel too! Regarding the unexpected setup of the duplex, I'm truly sorry you found the stairs inconvenient and had to use the sofa bed instead. Our aim is always to meet our guests' requests, and it seems we missed the mark for you this time. We'll certainly look into how we can better communicate room configurations to prevent future surprises.We look forward to seeing you again in the future.Best regards,Hollywood Mirage Tenerife

Hello, Elaine! A million thanks for your review. We do appreciate you took the time.It's great to hear that some aspects of your stay met your expectations, and we appreciate you bringing them to light. When it comes to the areas where we seemed to have fallen short, we want to extend our apologies. The issue of flaking paint and cleanliness on the stairs is certainly not up to our usual standards, and while our team works diligently to maintain our classic architecture, it seems we missed the mark during your stay. Regarding the broken tiles, this is something we are addressing as part of our ongoing commitment to provide a comfortable and welcoming environment for all our guests. We're also continuously working on enhancing our room amenities to ensure a pleasant experience for everyone.We hope to see you again for an even better experience. Cheers,Hollywood Mirage Tenerife

Hi there Metodija, Thanks for sharing your amazing feedback with us. We appreciate it!We are thrilled to hear that we exceeded your expectations and that you had a lovely stay with us. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it is always rewarding to receive such positive feedback.We'll be eagerly awaiting your return.Take care and see you soon,Hollywood Mirage Tenerife

Hi Kelly,Your glowing review just brightened our day Thank you!We're thrilled to hear that you found your James Dean studio apartment well equipped, clean, and comfortable. It's great that the hotel's peaceful setting contributed to a chilled out holiday for you, and yet, the lively bars with entertainment were just a walk away down the hill. We do our best to provide a serene atmosphere while keeping the fun close by!We're really glad you'd recommend us and are considering a return; nothing makes us happier than guests looking forward to another stay!It would be great to welcome you back.All the best,Hollywood Mirage Tenerife

Hi there Rebecca! Thanks for your kind words.We're thrilled to hear you enjoyed the friendly atmosphere and felt safe during your stay. It's great that our free bus service to the beach added to your positive experience. We always aim to provide a welcoming environment for both couples and families, so it's wonderful to know we hit the mark with you.We all hope to see you again on your next visit.Take care,Hollywood Mirage Tenerife

Hi there Jane! Your kind words are music to our ears Thanks for the review.We're thrilled to hear that you found our staff friendly and the food to your liking - we think our Bistro Restaurant's international and local dishes are pretty excellent too! It's also great to know you appreciated the cleanliness of our rooms. Our housekeeping team works hard to ensure everything is spotless for our guests.We'd love to welcome you back for another great stay!Cheers,Hollywood Mirage Tenerife

Hi there Gary,We're very sorry that things didn't go as planned and we appreciate you letting us know about your experience.We're thrilled to hear you've been a loyal visitor to our resort over the years, and we truly value your continued support. It's unfortunate to hear about your check-in experience; our team strives to keep everyone informed, and we apologize if we missed the mark during your visit. Regarding your concerns about the ground floor apartment, we understand privacy is key, and we’ll look into how we can better manage room allocations to ensure the comfort of our guests.Looking forward to your next visit.Take care,Hollywood Mirage Tenerife

Hi David, wow! We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope to see you again in the future.Kind regards,Hollywood Mirage Tenerife

Hello Scott, Your positive review really made our day We appreciate it!We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope your next stay is just around the corner.See you soon,Hollywood Mirage Tenerife

Hi there!Thanks for leaving us a review.We're thrilled to hear you enjoyed the view and found our pool to be spotless - it's one of our sparkling gems! And it sounds like Camesse made a great impression; we'll be sure to pass on your kind words. We're also glad you found our breakfast offerings varied and delicious, that's the best way to start a day with a view! On the note about the pool times and shuttle bus details, we'll make sure future check-ins are as smooth as a Hollywood film premiere. Regarding the warm water situation, we're looking into ways to make this more convenient for our guests, as we want every aspect of your stay to be as relaxing as the Tenerife breeze. We really appreciate your feedback and will use it to refine our guest experience.Come back soon!Take care,Hollywood Mirage Tenerife

Hey, Akos! A million thanks for your thoughtful review.We're thrilled to hear that you enjoyed the delicious food options and found our pool areas to your liking! It's great that you felt welcomed by our friendly team and found value in our pricing and onsite grocery shop. Regarding the furniture, we aim to maintain a classic Hollywood grandeur vibe, though we understand it may not be to everyone's taste. We're continually working on improvements and appreciate your feedback.Come back soon!Take care,Hollywood Mirage Tenerife

Dear Matthew,Thank you for sharing your kind review.It means a lot to know that you appreciated our high standards and comfortable rooms.We hope to see you again.All the best,Hollywood Mirage Tenerife

Hello, Jacqui! We can't thank you enough for your insightful review.It's great to hear that you found our rooms practical and well-equipped, and that our pools provided both entertainment and tranquility. We're also glad the supermarket met your needs with a good selection and fair prices. Regarding the bathrooms, we're always looking into ways to enhance our guest experience, and appreciate your feedback. The hills are indeed a characteristic of our beautiful location, offering those stunning views over Los Cristianos Bay, but we understand they might not be for everyone.We hope you'll pop by and stay with us another time.Take care,Hollywood Mirage Tenerife

Hi Steve,Thank you so much for sharing this review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We would love to have you return in the future.All the best,Hollywood Mirage Tenerife

Hi John,Thank you for sharing this review.It's fantastic to hear you enjoyed the room's spaciousness and the views that come with it - our bay view rooms are indeed a guest favorite. And you've conquered 'cardiac-hill' like a champ! For those reading, it's a bit of a climb, but as Guest pointed out, it's nothing too strenuous for those with a bit of pep in their step.We look forward to welcoming you again. Best regards,Hollywood Mirage Tenerife

¡Hola Alan! Mil gracias por tu comentario. Lamentamos que tu experiencia no haya resultado del todo satisfactoria.Tratamos de contribuir en la medida de lo posible al bienestar de nuestros huéspedes por lo que siempre recomendamos comunicar cualquier problema a nuestro personal para darnos la oportunidad de ofrecerte una solución al momento.Nos alegrará tener la oportunidad de volver a saludarte muy pronto. Saludos,Hollywood Mirage Tenerife

Hello Christine, We're sorry to hear that you had such a frustrating experience. But we appreciate you bringing this issue to our attention.We are sorry to know that you felt our high standards were not upheld on this occasion. We urge guests to share any concerns they have at the time so that we may deal with the matter. Nonetheless, we have passed this information to the head of housekeeping for review and action.We hope to welcome you back for an improved experience. All the best,Hollywood Mirage Tenerife

Hi Allan,A big thank you for your review. We truly appreciate it!It's wonderful to hear that you found our staff helpful and friendly – they truly are the heartbeat of our service. We're glad that these interactions added a positive note to your stay. On the flip side, we're sorry to hear that certain aspects didn't meet your expectations. While our rooms are a nod to the classical charm and our pool area reminds us of the golden days, we're always exploring ways to enhance our guest experience within the character of our establishment. Rest assured, your feedback is a valuable part of that process.Come back soon!Take care,Hollywood Mirage Tenerife

Hi there Ashleigh! It’s great to receive such positive feedback. Thanks for taking the time to share.We're pleased that you had a pleasant stay with us and appreciated our high standards.We'd love to welcome you back for another great stay!Cheers,Hollywood Mirage Tenerife

Hello Nigel! Thanks for your opinion of your stay,it's appreciated.It's great to hear that you found our renovated apartments to your liking and enjoyed the variety and quality of our breakfast offerings! Our team certainly aims to fill those mornings with delightful flavors. The Wednesday barbecue is indeed one of our special events, and we're thrilled you'd recommend it. Regarding the temperature of our cooked breakfast items, we try to ensure that everything served is as warm and welcoming as our hospitality. Your feedback is invaluable in keeping us on our toes!We hope to see you again for an even better experience. Cheers,Hollywood Mirage Tenerife

Dear Nick, Thank you for your review.It means a lot to know that you appreciated our high standards and comfortable rooms.We all look forward to seeing you again.Cheers,Hollywood Mirage Tenerife

¡Hola Marina! Gracias por compartir tu experiencia positiva. ¡Nos alegra que lo hayas disfrutado! Nos alegra que te hayas sentido a gusto en nuestras instalaciones.Estaremos encantados de volver a darte la bienvenida en futuras visitas a Arona. ¡Hasta pronto! Hollywood Mirage Tenerife

Hi Christopher,A big thank you for your review.It's fantastic to hear that you found our team friendly and accommodating – we certainly love to make you feel welcome! Plus, knowing you found the cleanliness and amenities in your room to be top-notch really sweeps us off our feet! We're sorry to hear that the bathroom decor didn't quite make a splash and that our BBQ grill fiesta didn't tickle your taste buds. We're all about providing a sizzling experience, so it seems we have a bit more grilling to do on our culinary skills!It would be great to welcome you back for an even better stay.All the best,Hollywood Mirage Tenerife

Hi Richard,A big thank you for your review. We appreciate it!Our check-in policy is designed to ensure that rooms are thoroughly prepared for our guests. The additional fee for early access to the rooms is to cover the extra staffing and logistics required to accommodate such requests. However, we appreciate your feedback and are always looking for ways to enhance our guest experience. Should you consider staying with us again, please reach out in advance, and we'll do our best to accommodate your needs within our capabilities.We hope to see you again for a future stay, where we can aim to exceed your expectations. Have a great day,Cheers,

Hello Craig, We're sorry to see that you're not satisfied with your stay.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take action.We hope to have you back for a much-improved stay. All the best,Hollywood Mirage Tenerife

Hi there Coralie! It’s great to receive such positive feedback Thanks for taking the time to share.We're thrilled to hear you had a fantastic time at our property and that you're considering a return visit. It's always rewarding to know that our guests have had a memorable holiday experience. We take pride in our hotel's condition and are glad that it contributed to your wonderful holiday. Also, knowing that you found the room amenities to be top-notch is a testament to our commitment to providing comfortable and well-equipped accommodations for our guests.It would be great to welcome you back.All the best,Hollywood Mirage Tenerife

Dear Anthony,Thank you for your kind feedback.We're thrilled to hear you enjoyed the pristine condition of our complex and the excellent swimming pool – it's one of our sparkling gems! It's also great to know that you found the apartment well-stocked for your needs, even if culinary adventures weren't on your holiday menu. We noticed you mentioned room comfort could be improved. We're continuously working on enhancing our guest experience and appreciate your feedback. Should you choose to stay with us again, we'd love to ensure a more comfortable experience for you.The entire team look forward to welcoming you back on a future visit.Kind regards,Hollywood Mirage Tenerife

Hi there Anne! We're over the moon with your brilliant review Thanks for your kind words.We're thrilled to hear that you found our property to be of good value and appreciated the spacious accommodations. It's great to know that you enjoyed our pool options and the breakfast we offer.We apologize if you experienced any inconvenience during your stay. We always strive to provide the best possible experience for our guests, and we hope to have the opportunity to welcome you back in the future.It would be great to welcome you back.All the best,Hollywood Mirage Tenerife

Hi Sarah,We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be great to welcome you back.All the best,Hollywood Mirage Tenerife

Greetings, Ian! You rock for leaving us such a helpful review!We're thrilled to hear that our staff made a positive impression on you and were helpful throughout your stay. Your kind words mean a lot to us!We apologize for any inconvenience caused by the lift, and we appreciate your understanding. Our on-site supermarket is indeed small, but we're glad it met your needs for essentials during your stay.Thank you for mentioning the location of our hotel. We understand that the hills might be challenging for some guests, and we appreciate your suggestion to consider a taxi or another hotel for those who might struggle with the incline. We're happy to know that you and your family would consider staying with us again!Come back soon!Take care,Hollywood Mirage Tenerife

Hi Geoffrey,Thank you so much for sharing this review.We're thrilled to hear that you enjoyed your stay in our nice apartment and found the room cleanliness and amenities to your satisfaction. We're always working on maintaining and improving our hotel condition, so we appreciate your feedback on that aspect. We hope you had a chance to explore the surrounding area and take advantage of our facilities during your stay.We'd love to welcome you back for another great stay!Cheers,Hollywood Mirage Tenerife

Hi Alan,A big thank you for your review. We truly appreciate it!We're thrilled to hear that you enjoyed the spectacular sea view from your balcony! It's always a pleasure to have you stay with us. We appreciate your feedback on the cleanliness and maintenance, and we're continuously working to improve our standards. It's great to know that our reception staff was able to promptly replace your kettle, ensuring a smooth stay for you.We hope to see you again for an even better experience. Cheers,Hollywood Mirage Tenerife

Hi Kevin,Your glowing review just brightened our day Thank you!We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.See you again soon.Take care,Hollywood Mirage Tenerife

Hello Todd, We're sorry to see that you're not satisfied with your stay. Your feedback is welcome as it helps us to improve.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take action. We have, nevertheless, addressed this issue with our housekeeping team.We have also taken note of your comments regarding the bathroom and will be assessing the situation.We hope you'll have the chance to stay with us again.All the best,Hollywood Mirage Tenerife

Hello Lucas, Your positive review really made our day We appreciate it!We're thrilled to hear that you found our hotel clean and well-maintained. Our team works hard to ensure our guests have a comfortable stay, and it's great to know that we met your expectations!It would be great to welcome you back.All the best,Hollywood Mirage Tenerife

Hi Sara,Your glowing review just brightened our day Thank you!We're thrilled to hear that you found our hotel clean and our staff friendly. It's great that they were able to resolve your room issues promptly! We apologize for the lack of entertainment on Thursday and Friday, but we're glad you enjoyed the other entertainment options during your stay. We understand that the walk back from Los Cristianos can be a bit challenging due to the uphill climb. That's why we offer hourly shuttles during the day to make it more convenient for our guests. We hope you were able to take advantage of this service!It would be great to welcome you back.All the best,Hollywood Mirage Tenerife

Hello Stacey, Your positive review really made our day We appreciate it!We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.We'd love to welcome you back for another great stay!Cheers,Hollywood Mirage Tenerife

Hello Declan, Your positive review really made our day We appreciate it!We are delighted to hear that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.We all hope to see you again on your next visit.Take care,Hollywood Mirage Tenerife

Hey Ste!Thanks for the review.We're thrilled to hear that you had a very nice stay and appreciated the cleanliness of our hotel and its condition. Our team works hard to maintain a high standard of cleanliness and comfort for our guests.We look forward to seeing you again soon, Kind regards,Hollywood Mirage Tenerife

Hi there Margaret! Your kind words are music to our ears Thanks for the review.It's a pleasure to read you appreciated your stay and the welcome offered by our team.It would be great to welcome you back.All the best,Hollywood Mirage Tenerife

Hi there Amanda! Your kind words are music to our ears Thanks for the review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to see you again on your next visit.Take care,Hollywood Mirage Tenerife

Hi there Adriana! We're over the moon with your brilliant review Thanks for your kind words.We're thrilled to hear that you enjoyed the quiet area, clean pools, and the amazing sea view from your apartment. Our staff truly appreciates your kind words about their politeness and helpfulness. See you again soon.Take care,Hollywood Mirage Tenerife

Hi Sandra,A big thank you for your review. We truly appreciate it!We're thrilled to hear that our staff was welcoming and helpful in setting up excursions and recommending areas to check out. It's great that you enjoyed the entertainment and the fantastic view from your room!We appreciate your feedback about the rooms being dated. We're always working on improving our facilities, and your comments will help us in that process. We hope that the charm of our classic architecture and Hollywood grandeur still made your stay enjoyable.We hope you'll pop by and stay with us another time.Take care,Hollywood Mirage Tenerife

Hello David,Thanks very much for sparing some time to share your review.We are very sorry that you felt our high standards were not met and regret you did not inform our team members at the time so we could have taken action.Looking forward to your next visit.Take care,Hollywood Mirage Tenerife

Hello Barry, Your positive review really made our day We appreciate it!We're thrilled to hear that you enjoyed our fantastic pools and the wonderful evening entertainment provided by our animation team. It's also great to know that you appreciated the amazing sea views from our location on the hill. We understand that the hill might be a bit challenging for some, but as you mentioned, taxis are available and not too expensive for a more comfortable ride.Thanks again!Until next time,Hollywood Mirage Tenerife

Hi Tara! We're so grateful you took the time to share your thoughts with us We're glad to hear that you enjoyed the size of our 2-bedroom apartment! We appreciate your feedback regarding the need for updates, and we're always working on improving our facilities.It's great that you found our location convenient for walking to nearby restaurants and shops. We hope you had a chance to explore Los Cristianos and its beautiful surroundings!We hope you'll pop by and stay with us another time.Take care,Hollywood Mirage Tenerife

Hi there,Thanks for your feedback.We're glad to hear that you found our staff friendly and our location convenient. However, we're sorry to hear about the cleanliness issue you encountered in your room. We take cleanliness very seriously and have a cleaning schedule in place. We apologize for any inconvenience this may have caused you.Regarding the cockroach, they are a common plague in the Canaries, due to the climate and humidity. We do everything possible to prevent them from being in the hotel, disinfection, fumigation, cleaning, etc. Despite our efforts, because it is a pest, it is difficult to eradicate it completely.We hope to welcome you back.All the best,Hollywood Mirage Tenerife

Hello Denise! Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.It would be great to welcome you back for an even better stay.All the best,Hollywood Mirage Tenerife

Hi there Martin! Your kind words are music to our ears Thanks for the review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Furthermore, we are glad that the high standards we set ourselves met your expectations.See you again soon.Take care,Hollywood Mirage Tenerife