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Hotel Troya

Photo gallery for Hotel Troya

Featured image
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
Balcony

Overview of Hotel Troya

Hotel Troya

4 out of 5

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Rafael Puig Lluvina, 2, Playa de las Americas, Adeje, Tenerife, 38670

Explore the area

  • Popular LocationVeronicas Strip3 min walk
  • Popular LocationSiam Park17 min walk
  • Popular LocationPuerto Colon Marina18 min walk
  • AirportTenerife (TFS-Tenerife South)18 min drive

Choose dates to view prices

About this area

Adeje

Located in Adeje, Hotel Troya is next to a golf course and near the beach. Puerto Colon Marina and Golf Las Americas are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Siam Park and Aqualand Costa Adeje. Travelling with kids? Consider Camel Park and Monkey Park. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and skydiving.

What's nearby

  • Troya Beach - 1 min walk
  • Veronicas Strip - 3 min walk
  • Torviscas Beach - 6 min walk
  • Siam Park - 17 min walk
  • Puerto Colon Marina - 18 min walk

Getting around

  • Tenerife (TFS-Tenerife South) - 18 min drive

Restaurants

  • Restaurant La Palapa — 1 min walk
  • Restaurant Arena — 1 min walk
  • Papagayo Beach Club - 2 min walk
  • Pipo Cafe - 3 min walk
  • Montecarlo - 3 min walk

About this property

Hotel Troya

Beach spa retreat, walking distance from Troya Beach
Catch some rays at the nearby beach or spend the day relaxing at Hotel Troya's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 354 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, guests will have Smart TVs with satellite channels, and other amenities include hairdryers and showers.
Hotel Troya offers 354 forms of air-conditioned accommodation with a hairdryer and free toiletries. 32-inch Smart televisions come with satellite channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Renovation of all guestrooms was completed in July 2019.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

Guests aged under 16 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Natural Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room and Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.

All-inclusive details

All-inclusive room rates at Hotel Troya are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 6 per day)
  • Limited on-site parking

Food and drink

  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • Aerobics classes
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Playground
  • Shopping

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Library
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • Conference centre (1119 square feet of space)
  • A meeting room

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Renovated entire property – July 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • 32-inch smart TV
  • Satellite channels

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe (surcharge)
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - noon

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: EUR 6 per day
  • In-room safe fee: EUR 2.50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Conference rooms (surcharge) may be available on request; advance booking is required.

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility or hot tub
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Troya
Hotel Troya Arona
Troya Arona
Hotel Troya Adeje
Hotel Troya Resort
Hotel Troya Resort Adeje

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 50 out of 203 reviews
5 - Excellent 25%
Rating 4 - Good. 95 out of 203 reviews
4 - Good 47%
Rating 3 - Okay. 37 out of 203 reviews
3 - Okay 18%
Rating 2 - Poor. 17 out of 203 reviews
2 - Poor 8%
Rating 1 - Terrible. 4 out of 203 reviews
1 - Terrible 2%

3.9/5

Cleanliness

4.1/5

Staff & service

2.9/5

Amenities

3.7/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location.
I stayed for a week in the Troya in January, the weather was hot enough to take advantage of the pool which was cool and inviting. The breakfast hall is huge and the food is plentiful, with both hot and cold options available and some cooked quickly to order. The room was compact but perfectly designed with an amazing shower room and plenty of storage. I was hoping that the room would be soundproofed as stated, but I was kept awake at night by a noisy neighbour moving a chair across the tiled floor every 10 minutes that echoed in my room. Nevertheless, I very much enjoyed my stay and would happily return in the future.
Stayed 6 nights in Jan 2020

4/5 Good

Stayed 4 nights in Jan 2020

3/5 Okay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Location is perfect , close to the beeches and restaurants
Stayed 10 nights in Dec 2019

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

3/5 Okay

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Okayish
Stayed in the Alexander club room in Troya. Basic facilities however, needed to pay to use the Safe and the fridge, no iron available either. They don’t have have 24/7 room service either, I needed a blanket around 11pm only to be told by reception no one is available to provide this. Also needed some clothes ironing however, the maid was only available between certain times. Room was clean, basic decor, we had the sea view which was really nice however, the balcony needed cleaning and their were cigarette buds in the plant pots, which ruined the experience a little. They also had maintenance and scaffolding work carried out during the day which meant a lot of building work noise could be heard, which did get annoying. The SPA comes free with the club room, however the SPA is pretty useless. It needs a good clean, the jacuzzi isn’t hot most times it was cold or tepid to say the least, the Roman baths don’t work, Turkish steam room is filthy, the SPA special showers don’t work and need a clean (oxygenate shower, Dutch shower etc). SPA prices are expensive compared to elsewhere on the strip. Breakfast was fantastic, plenty of options, food tasted great. Faster service needed when clearing tables. Other than that really nice. Location is great for clubs on the left and relaxing coastal walk towards the right. However, sometimes you can hear the club music from the hotel, or even music from the neighbouring hotel. This can be annoying at times.
Stayed 5 nights in Dec 2019