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Reviews of H10 Conquistador

4 out of 5
H10 Conquistador
Avenida Rafael Puig, 36, Playa de las Americas, Arona, Tenerife

Reviews

8.4

Very good

Rating 10 - Excellent. 218 out of 582 reviews" "
Rating 8 - Good. 263 out of 582 reviews" "
Rating 6 - Okay. 75 out of 582 reviews" "
Rating 4 - Poor. 18 out of 582 reviews" "
Rating 2 - Terrible. 8 out of 582 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mathew John

Travelled with partner
Liked: Cleanliness
This hotel is barely a 4 star. Its a lilttle run down due to its waterfront location. Staff are ok- waiting or just not getting things is normal here- can't complain about everything it just puts a damper. Website was very misleading- below expectations. Nice promenade along waterfront, had a great meal at Sirena.
Stayed 3 nights in Mar 2024
Response from Daniela Dorta . Guest service. on 8 Mar 2024
Dear Mathew John, Thank you for sharing your review and thank you for your feedback. We apologize for not being able to fulfill your expectations and we hope you give us a second chance in the future. Best regards from the H10 Conquistador's Team.

8/10 Good

Ken

Stayed 5 nights in Feb 2024
Response from Daniela Dorta . Guest service. on 27 Mar 2024
Dear Ken, Thank you for taking the time to rate us. We hope you visit us again in the near future. Kindest regards from the H10 Conquistador's Team.

6/10 Okay

BARRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very limited parking at hotel. Room very small, no coffee/tea maker. Not value for money. Hotel a bit tired.
Stayed 6 nights in Feb 2024
Response from Daniela Dorta . Guest service. on 22 Feb 2024
Dear Barry, Thank you for your review and feedback. We don't offer parking as service because we have only a few places available. Coffee facilties are only available in superior rooms but if you need a kettle , you only need to ask for tea service by our reception. Thank you again for your feedabck and we hope you give you a second chance in the future. Best regards from the H10 Conquistador's Team.

8/10 Good

Emmanuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the check-in was everything very nice and they welcome us very nicely because of privilege status. They give us a warm welcome and the staff was very nice. I get completely disappointed when we get into the room. While very clean, VERY small. But what totally disappointed me was that terrace that was supposed to be ‘privilege’. Turns out you can't have your curtains open because the people walking outside on that terrace can see in. So if you're thinking about this hotel, my personal take is that the privilege floor is not privileged at all; on the contrary, I would have loved to be on a different floor. Everything else like the staff, the food and the shows was great! I will come back but not to that floor! 😅
Stayed 2 nights in Dec 2023
Response from Daniela Dorta . Guest service. on 24 Dec 2023
Dear Emmanuel, Thank you for your review and feedback. We are glad to learn overall you have enjoyed your stay. We feel a bit disappointed you didn't inform us that you didn't like the location of your room as the privilege rooms are located on the sixth, seventh and eight floor and we could have change your room. Usually guests prefere the sixth floor because it's closer to the lounge but of course it depedns of preferences. Please don't hesitate to contact us by email or chat if you visit us again, we will offer you a different floor location. Thank you again for your review. Best regards from the H10 Conquistador's Team.

8/10 Good

Stephen Alun

Liked: Staff & service
Stayed 9 nights in Aug 2023
Response from Daniela Dorta . Guest service. on 29 Nov 2023
Dear Stephern Alun, Thank you for taking the time to rate us on Expedia. We hope to welcome you back in the future. Kindest regards from the H10 Conquistador's Team.

10/10 Excellent

Bruce

Stayed 7 nights in Oct 2023
Response from Daniela Dorta . Guest service. on 29 Nov 2023
Dear Bruce, Thank you for sharing this review and for such a regreat rate. We hope you visit us again in the near future. Best regards from the H10 Conquistador's team.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, would definitely return again
Stayed 7 nights in Sep 2023
Response from Daniela Dorta . Guest service. on 29 Sept 2023
Dear Sarah, Thank you for your comments and great rate! We will be delighted to welcome you back in the future.Kindest regards from the H10 Conquistador's Team.

6/10 Okay

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property in need of some modernisation. My room was small for 3 adults and the aircon was insufficient. The room however was kept clean and fresh towels delivers daily if needed. The staff were amazing and the hotel kept clean inside and out. Ample choice for breakfast (I booked b&b) all fresh. Enjoyed my stay
Stayed 7 nights in Sep 2023
Response from Daniela Dorta . Guest service. on 29 Sept 2023
Dear Jane, Thank you for your comments and feedback. If you book a double room for three people, probably you will find small, because the room is not different for two or three people. It's guest option to add a third bed but of course it will take part of the space available. We recommend you to book a Junior suite for families. We thank you again for your feedback and we hope to welcome you back in the future. Kindest regards from the H10 Conquistador's team.

8/10 Good

fariba

Travelled with family and small children
Liked: Staff & service
The hotel location was great, near the nice beach and all the nice restaurants and shops, The staff were very welcoming and nice. Dislikes: Hotel had small cockroaches in the room, make sure you close luggage or bags specifically for your dedicated kids skin, however i have heard most of hotels have cockroaches, so its not this hotel only.
Stayed 2 nights in Aug 2023
Response from Daniela Dorta . Guest service. on 8 Aug 2023
Dear Fariba, Thank you for sharing your review nad thank you for rating us. We are glad you have enjoyed our great location and services. We apologise for the incidence with the insects as when we have very high temperatures it's hard to eliminates all the insects even with the more stricted protocols. We truly hope to welcome you back in the future. Best regards from the H10 Conquistador 's Team.

8/10 Good

Ming

Stayed 2 nights in Jul 2023
Response from Daniela Dorta . Guest service. on 20 Aug 2023
Dear Ming, Thank you for choosing us and thank you for taking the tiome to rate us on Expedia. We hope to welcome you back. Best regards from the H10 Conquistador's Team.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at the hotel for 6 days for my birthday.booked the privilege room, which included the a la carte dining and privilege lounge and terrace. Fabulous service and facilties and I would reccommend.Will return to this hotel.
Stayed 6 nights in May 2023
Response from Daniela Dorta . Guest service. on 26 May 2023
Dear Natalie, Thank you for sharing your great experience in our hotel and thank you for such akind recommendation. We hope to welcome you back near in the future. Best regards from the H10 Conquistador's Team.

10/10 Excellent

Laurell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
An amazing stay , 2nd time back and it’s the only place I want to stay !. Super clean , good food and wicked entertainment . Everyone so helpful and friendly .
Stayed 4 nights in May 2023
Response from Daniela Dorta . Guest service. on 5 Jul 2023
Dear Laurell, Thank you for choosing us again for yoru holidays in Tenerife.We are deligthed to learn you have again a beautiful experience.We hope to welcome you back near in the future.Best regards from the H10 Conquistador's Team.

8/10 Good

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Daniela Dorta. Guest service agent on 18 Feb 2023
Dear David, Thank you for taking the time to share your rate on Hoteles.com. We hope to welcome you back int he future. Best regards from the H10 Conquistador's Team.

8/10 Good

Thorsteinn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Great location.
Response from Daniela Dorta. Guest service agent on 25 Jan 2023
Dear Thorsteinn, Thank you for rating us and thank you for your kind comments. We hope to welcome you back in the future. Best regards from the H10 Conquistador's Team.

10/10 Excellent

Laura

Stayed 1 night in Oct 2022
Response from Daniela Dorta. Guest service agent on 25 Oct 2022
Dear Laura, Thank you for such a great rate. We hope to welcome you back in the future. Best regards from the H10 Conquistador's Team.

2/10 Terrible

Kevin

Stayed 7 nights in Sep 2022

8/10 Good

Shelly

Travelled with group
Liked: Cleanliness, staff & service
I truly loved all the staff! Very helpful and friendly! Did not like the fact that you had to pay for a hot tub or that you had to make an appt for the gym. That was very inconvenient and the gym VERY small so they only allowed 4 people in at a time. There were also too many rules surrounding making appts for meal times. Most all inclusive hotels allow me to go straight to dine and not have to stop and make An appt for each meal. The absolute best time was the live entertainment they had every night but the wifi was terrible. Beautiful infinity pool over looking the ocean was phenomenal!
Stayed 4 nights in Jul 2022
Response from Daniela Dorta. Guest service agent on 28 Jul 2022
Dear Shelly, Thank you for your review and for your feedback. We are glad you overall enjoyed your stay and we will take your feedback on board to keep improving our services. We hope to welcome you back. Best regards from the H10 Conquistador's Team.

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022
Response from Daniela Dorta. Guest service agent on 4 Jul 2022
Dear Michael, Thank you for rating us! We hope to welcome you back in the near future. Best regards from the H10 Conquistador's Team.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel a few quirks such as having to book each meal before Otherwise staff very friendly and attentive Might consider again if return to Tenerife
Stayed 11 nights in Jun 2022
Response from Daniela Dorta. Guest service agent on 24 Jun 2022
Dear Keith, Thank you for choosing us for your stay and thank you for your feedback. We hope to welcome you in the future. Best regards from the H10 Conquistador's team.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely break in the heart of Las Americas
Last minute booking. Hotel was lovely. Let down by carpeted corridors leading to rooms looking very worn/stained. However, stepping in to the rooms the room was immaculate. Im always disappointed when you book meals and drinks are not included, even water. Overall a great stay just a few niggles.
Sunset from the balcony
Stayed 6 nights in Mar 2022
Response from Daniela Dorta. Guest service agent on 4 Apr 2022
Dear Elizabeth, Thank you for your review and feedback. We are glad you enjoyed overall your stay. Please take on board, Half board never included the drinks in any hotel if you book half board. We will take your feedback to improve our services. We hope you decide to visit us again. Best regards from the H10 Conquistador.

8/10 Good

AMIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It can be better
The hotel is quite good however the GIM has many faults machines even one running machine wasn’t working Also we need to pay for the towels !!!! My first time at life that I need to pay As for the safe
Stayed 4 nights in Oct 2021
Response from Daniela D.G on 28 Oct 2021
Dear Amir, Thank you for your review and feedback. We are glad you enjoyed overall your holidays. We hope to welcome you back in the future. Kindest regards from the H10 Conquistador's Team.

2/10 Terrible

Chris

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021
Response from Daniela D.G on 30 Sept 2021
Dear Jodie, Thank you for rating us with a 10! We hope to welcome you back in the future. Kindest regards from the H10 Conquistador's Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Make sure your room has a double bed even if solo
Everything is 10/10 for this hotel even after the Covid-19 measure that are in place. Hotel is clean Food is great Drinks service is excellent with all premium brands used Pool is super nice All staff are friendly Would definitely The only thing is to make sure you get a room with a double bed. Having two single beds was super annoying because they was on wheels and moved all the time.
10am
8am
Stayed 8 nights in Sep 2021
Response from Daniela D.G on 17 Sept 2021
Dear guest, Thank you for your great review and for the pics! We are delighted to learn you enjoyed your stay and thank you for your comments towards our staff . We will share with them! Kidnest regards from the H10 Conquistador's Team.

8/10 Good

Dariush

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Daniela D.G on 17 Sept 2021
Dear Dariush, Thank you for rating us in Hoteles.com. We hope you trylu enjoyed your stay. Kindest regards from the H10 Conquistador's team.

6/10 Okay

Inga

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021
Response from Daniela D.G on 9 Jul 2021
Dear Inga, Thank you for rating us on Expedia. We feel disappointed we couldn't fulfill your expectations. We tried our best for make better your stay. We hope you enjoyed your holidays in any case. Kindest regards from the H10 Conquistador's Team.

4/10 Poor

Gary

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not again. Far better for same money nearby
with the honourable exception of Bradley on reception , I found the staff to be generally , sometimes wilfully, unhelpful . When paying £100 a night I do not expect to have to pre- book my breakfast time the night before on a screen like those in McDonalds , sometimes having to queue to do so. No doubt ‘because of covid ‘. Well , I’ve stayed in many hotels over the last 15 months and not had to do this . I was refused a late check out as the hotel was full. However, I’m sure they weren’t clean all the rooms on the stroke of 12 and all new guests checking in at 2. It could have been arranged if the staff had actually wanted to . This was no surprise . After a full week I’d become accustomed to such indolence .
Stayed 7 nights in Jun 2021
Response from Daniela D.G on 3 Jul 2021
Dear Gary, we feel disappointed we couldn't fullfil your expectations. All guests need to book all the meal ( gouverment measures for trasability) . You can do it by the screen ( we have 2) or by your phone in an App ( you don't need to queue so. Late check out is subject to availabilty in all the hotels. We will pass your comments to Bradley! We wish you the best for the next holidays. Kindest regards from the H10 Conquistador's team.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing lovely clean rooms .Not many at the hotel because of covid but just enough.Ive been to a few hotels in my time but the staff was 10/10 .
Stayed 14 nights in Dec 2020
Response from Daniela D.G on 1 Jan 2021
Dear Ian, Thank you for your kind review. We are delighted to read such a great comment concerning the staff. We truly hope to welcome you back in the near future. Kindest regards from the H10 Conquistador's Team.

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2020
Response from Daniela D.G on 21 Dec 2020
Dear Matthew, Thank you for rating us on Hoteles.com. We hope to welcome you back in the near future. Kindest regards from the H10 Conquistador's Team.

10/10 Excellent

Dominic

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
Very clean, very helpful staff.
Stayed 3 nights in Dec 2020
Response from Daniela D.G on 12 Dec 2020
Dear Dominic, Thank you for sharing your great review on Hoteles.com. We hope to welcome you back int he near future. Kindest regards from the H10 Conquistador's Team.

8/10 Good

Zoe, Scotland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was lovely, however spa wasn't open, probably due to covid. Due to there not being many people in the hotel, the buffet was only on a few days and the rest you ate in the a la carte. This was a free upgrade but unfortunately there wasn't a lot of choice, so you were eating the same things quite a lot. Reckon this would have been great if everything was open.
Stayed 7 nights in Nov 2020
Response from Daniela D.G on 26 Nov 2020
Dear Zoe, thank you for your comment and review. We thank you as well for your understanding. We hope you give us a second chance once Covid pandemic will be finished in order to show you all our services. We hope to welcome you back. Kindest regards from the H10 Conquistador.

4/10 Poor

Giovanni

Liked: Property conditions & facilities
Disliked: Staff & service
Not so happy
ROOMS: Booked a standard room. The room was the smallest I have ever seen in a 4 star hotel. Upgraded it to junior suite and received a room equivalent to a standard one in another location (in from of the seaside) at a 5 star. The first 2 days we had to call to have the room cleaned. The last two days there were coakroaches (maybe this a general environmental issue in Canary) SERVICE: The service was: 1) excellent at the COVID security check at the entrance 2) average at the reception 3) unfriendly at the swimming pool bar POSITION The hotel is excellently placed from Las Americas. OTHER The swimming pool area are excellent. The app system to book the self-service is intuitive and useful. In general the Corona management from entrance to internal management is well executed Conclusion: the place is excellent if you are looking for a place attached to Las Americas beach (reachable in 1 min) and you are available to pay more for this asset while not expecting to have any price linked perk.
Stayed 4 nights in Nov 2020
Response from Daniela D.G on 26 Nov 2020
Dear Giovanni, Thank you for choosing us for your holidays and for taking the time to leave your feedback. We feel disappointed we couldn't fulfill all your expectation but we are glad to learn you enjoy the pool area, the views and our great location. We hope you give us a second chance in the future. Kindest regards from the H10 Conquistador's Team.

6/10 Okay

Oscar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The WiFi was an absolute joke!! Stayed for a week, I couldn’t get any work done. Buffet could have been better
Stayed 7 nights in Nov 2020
Response from Daniela D.G on 15 Nov 2020
Dear Oscar, thank you for your comment. We apologize if we could not meet your expectations regarding the wifi. We hope you enjoyed your holiday on our island and we hope you can give us a second chance in the future. Best regards from the H10 Conquistador Team.

8/10 Good

Sue, Hinckley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very good. Wifi weak. Only pool bar was open at night and did not like being served a gin and tonic in a plastic beaker! Glases were used for beer and wine.
Stayed 10 nights in Oct 2020
Response from Daniela D.G on 6 Nov 2020
Dear Mrs. Sue, Thank you for your kind review. We are glad you enjoyed the food. We apologize for the plastic glasses however in the pool bar it's only this possible for security. We kindly ask your undertanding. We hope to welcome you back int he near future. Kindest regards from the H10 Conquistador's Team.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2020
Response from Daniela D.G on 1 Nov 2020
Dear Stephen, Thank you for choosing us for your holidays and thank you for rating us on Hoteles.com. We hope to welcome you back in the near future. Kindest regards from the H10 Conquistador's Team.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2020
Response from Daniela D.G on 2 Nov 2020
Dear guest, Thank you for rating us and for choosing us for your holidays. We hope to welcome you back in the near future. Kindest regards from the H10 Conquistador's Team.

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2020
Response from Daniela D.G on 28 Sept 2020
Dear Guest, Thank you for such a great rate. We are delighted to learn we could fulfill your expectations. We hope to welcome you back in the near future. Kindest regards from the H10 Conquistador's Team.

8/10 Good

david

Liked: Cleanliness, staff & service, room comfort
Great relaxing weekend break
Have stayed at the Conquistador a few times. I have to say the hotel has excellent measures in place for dealing with the Covid situation. The room was looking rather tired also stains on the wall as if someone had shaken a can of fizzy drink and sprayed them. However the bedding was immaculate and the general cleanliness was very good. I did point this out to the to Guest Services as feedback not a complaint. I should make it clear I was offered a room change which I declined as was only there for the weekend. I would certainly stay again. Great Location and the staff service is excellent all working very hard through this difficult time.
Stayed 3 nights in Aug 2020
Response from Daniela D.G on 3 Sept 2020
Dear David, thank you very much for your loyalty and for choosing us once again in these special circumstances. We will, of course, check the room to take the appropriate measures regarding stains. We are pleased that you have enjoyed your stay and look forward to welcoming you soon. Warm greetings from the team at Copnistador H10.

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2020
Response from Daniela D.G on 24 Aug 2020
Dear Troy, Thank you for rating us on Hoteles.com. We hope you enjoyed your stay and we would love to welcome you back in the near future. Kindest regards from the H10 Conquistador's Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Conquistador during a covid-19 lockdown. Whilst we were confined to our rooms or six days only to leave for meals within the hotel, H10 and particularly the staff did everything they could to ease the disruption and loss of our holiday. All meals were provided we had booked a b&b stay. Staff were pleasant and very attentive, always smiling to ease our disappointment. Regularly they enquired to ensure we had everything we needed in the room. Nothing was too much trouble.
Stayed 7 nights in Mar 2020
Response from Daniela D.G on 21 Mar 2020
Dear guest, Thank you for choosing us for your holidays and for such a great and touching reviuew. We are thrilled to learn our guests appreciate our efforts. We really hope to welcome you back in the near future when this situation will be over. Thank you again from all our team. Kindest regards from the H10 Conquistador's Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time there. Excellent break. Great place to unwind.
Stayed 7 nights in Mar 2020
Response from Daniela D. G on 17 Mar 2020
Dear guest, Thank you for your great feedback and for choosing us again for your holidays. We hope to welcome you back in the near future. Kindest regards from the H10 Conquistador's Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of hotel is great, clean and tidy, helpful staff. Nice large pool and pool area. Buffet food very bland, we were there for a week after 3 nights we ate out for the rest of the week. Deposit for pool towels, WHY? It took nearly and hour to get the towels.
Stayed 7 nights in Feb 2020
Response from Daniela D.G on 23 Feb 2020
Dear guest, Thank you for your review. We are glad you enjoyed our great location and most of our services. The deposit of the towels is demanded because guest have taken hundred of them home. We ask apologies if this was annoying for you but we kindly ask your understanding. We hope to welcome you back in the near future. Kindest regards from the H10 Conquistador's Team.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2020
Response from Daniela D.G on 21 Feb 2020
Dear Robert, Thank you for rating us on hoteles.com. We hope to welcome you back in the near future. Kindest regards from the H10 Conquistador's Team.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely sea views
Nice hotel pleasant staff free upgrade to a suite for the room not been ready got a free lunch also so I happy holiday
Stayed 1 night in Feb 2020
Response from Daniela D.G on 15 Feb 2020
Dear Joseph, Thank you fro taking the time to post your nice feedback after your holidays. We are glad you enjoyed your holidays. We hope to welcome you back in the near future. Kindest regards from the H10 Conquistador's Team.

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel
Amazing hotel , we chose the privilege package and was so glad we did. 10/10, the senses restaurant and the Sakura were absolutely amazing food and entertainment wise, this hotel is beautiful the spa is really nice even though it’s a bit dated , everything was great the only annoying part were the lifts, sometimes had to wait ages for a lift to take us to the 7th floor but other than that it was perfect, I will be back
Stayed 8 nights in Jan 2020
Response from Daniela D. G on 10 Feb 2020
Dear Sameer, Thank you very much for your great feedback! We are deligthed to learn you enjoyed your stay. We really appreciate you feedback concening the lift and we are trying to improve this service. We hope to welcome you back. Kindest regards from the H10 Conquistador's Team.

8/10 Good

Chris, Scotland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location good food except buffer area. Major issues with door control entry system throughout 11 night stay remained unresolved. Only real option for dining is to pay premium for speciality restaurants or dine out.
Stayed 11 nights in Jan 2020
Response from Daniela D.G on 5 Feb 2020
Dear Chris, Thank you for your feedback. It help us to improve our services. We are glad you enjoyed our location and the themed restaurants. We hope you decide to visit us aain. Kindest reards from the H10 Conquistador's Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from Daniela D.G on 8 Jan 2020
Dear guest, Thank you for taking the time to sumit your review and for giving us such a high rate. We hope to welcome you back in the near future. Kindest regards from the H10 Conquistador's Team.

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Daniela D. G on 28 Dec 2019
Dear Elena, Thank you for sharing again your feedback. Kindest regards from the H10 Conquistador's Team.

8/10 Good

shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Daniela D.G on 14 Dec 2019
Dear Mrs. Shane, Thank you again for your rating us, for your comment and feeback, it helps us to improve all our services. Kindest regards from the H10 Conquistador's Team.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location close to everything good food beds too hard
Stayed 5 nights in Dec 2019
Response from Daniela D.G on 10 Dec 2019
Dear guest, Thank you for sharing your opinion on Expedia. We are glad you enjoyed your stay and our great location. If you visit us again, don't hesitate to contact our customer service, we will be delighted to assist you and we can offer you a different mattress.We hope to welcome you back. Kindest regards from the H10 Conquistador's Team.