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Reviews of Hotel Haarhuis

5 out of 5
Hotel Haarhuis
Stationsplein 1, Arnhem

Reviews

8.2

Very good

Rating 10 - Excellent. 236 out of 720 reviews" "
Rating 8 - Good. 346 out of 720 reviews" "
Rating 6 - Okay. 99 out of 720 reviews" "
Rating 4 - Poor. 29 out of 720 reviews" "
Rating 2 - Terrible. 10 out of 720 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really cool property. The rooms are upscale and chic, the hotel has this whole classy feel to it, and even the elevators are uniquely great. The bed and room was extra comfy and upscale, but the only downside is that the rooms are VERY tiny. I had a large suitcase with me and had to put it up on the bed in order to open it. Outside of that, everything was fantastic through and through. This is in a great location, directly next to Arnhem Centraal and across the way from Silk, a fanastic all you can eat Sushi place. Highly suggest considering this property as a place to stay.
Stayed 1 night in Nov 2023

4/10 Poor

Ivar

Liked: Cleanliness
Disliked: Staff & service
A 5 star that's run like a 2 star. Appalling customer service.
Stayed 1 night in Nov 2023

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arnhem
Great stay great location. Breakfast was really nice also
Stayed 2 nights in Nov 2023

10/10 Excellent

Danielle

Stayed 1 night in Sep 2023

10/10 Excellent

Muhannad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amber at the reception was a star.
Stayed 8 nights in Sep 2023

8/10 Good

Forrest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They don't provide wash rags so bring your own. Also the bathroom had a very high bathtub to step into
Stayed 5 nights in Aug 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Martijn on 9 Jun 2023
Dear,Thank you for your 5 star rating.Good to hear that your stay was excellent.Hope eto welcome you next time again.Kind Regards, Martijn

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Reception / Maaike on 24 May 2023
Hi JohnThank you for your rating! Please come and visit us again so we can change your rating to 5/5.Kind regards

10/10 Excellent

hugues

Stayed 2 nights in May 2023
Response from Reception / Maaike on 31 May 2023
Dear Huges,Thank you so much! Please visit us again soon!

8/10 Good

Voravasa

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Very nice hotel to stay in Arnhem. If you like a kind of Heritage hotel, I recommend Hotel Haarhuis. Very good breakfast also. This is a hotel of my choice if i have chance to be back to Arnhem again!
Stayed 3 nights in Oct 2022

10/10 Excellent

DAVID

Stayed 4 nights in Sep 2022

10/10 Excellent

Zeb, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was one of my favorite hotels on a 3 week ride following the entire Rhine River. It was a total surprise, and punched way above its weight for small city. I want rot visit again!
Stayed 1 night in Aug 2022
Response from Isabel on 6 Sept 2022
Dear Zeb, thank you for your stay here and great review. We are very happy to read you've had such a great stay with us and were pleasantly surprised. How nice you want to visit us again, we are looking forward on welcoming you another time! With kind regards, Isabel - Front Office

10/10 Excellent

Doug

Stayed 1 night in Apr 2022
Response from Maaike on 20 Apr 2022
Hi Doug, Thank you for the 10! we appriciate that very much. Kind regards Reception / Maaike

8/10 Good

Nicholas

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Maaike on 20 Apr 2022
Hi Nicholas Thank you for the nice review. We hope to welcome you again soon. Kind regards Reception

8/10 Good

dime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated hotel with soul. Enjoy the stay altough it was short
Stayed 2 nights in Jan 2022
Response from Isabel on 30 Jan 2022
Dear Dime, thank you for your stay and review. Very good to see that you've enjoyed your stay, you are very welcome to stay with us again sometime! With kind regards, Isabel - Reception

10/10 Excellent

LAWRENCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in lovely Dutch city
I ordered a single room, and was very pleasantly surprised by the queen sized bed, supersized TV, and . The TV not only had the standard quite of Dutch / German / English / French programs, but had the capability for my laptop to "cast" films and videos from my laptop onto the big screen. Hotel Haarhuis is right across the street from Arnhem central rail station, and one block down from a transit center that has buses and "trolleybuses" (which in parts of the US are called "trackless trolleys"). In the same area is the historic area of the city, with many historical sites related to Operation Market Garden in WWII, and much older Dutch historical sites. This is also where one can find dozens of restaurants and stores. The hotel makes an excellent base of operations for exploring Arnhem, a very underrated Dutch city. Room was spotlessly clean, and the shower water was consistently hot. The clerks at the front desk were always cheerful, kind, and helpful. No problem at all for English speakers. When I booked the hotel, it seemed like a satisfactory budget hotel with a convenient location. It turned out to be a luxury hotel in every aspect (except cost!) My only regret was that I did not design my trip to stay longer at the Hotel Haarhuis .
Stayed 2 nights in Oct 2021
Response from Maaike on 16 Nov 2021
Dear Lawrence, we wish we could have mre guests like you!! thank you for your kind words and we would love to welcome you again in our hotel. Team Reception

10/10 Excellent

Owen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Haley M, Warwick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My trip was adjusted and my checkout day was not set in stone. They were very accomodating and friendly and assisted with all adjustments and changes.
Stayed 11 nights in Aug 2021
Response from Reception on 20 Oct 2021
Dear Haley, Thank you for your review! we appriciate your feedback and hope to welcome you again in the future. Team Haarhuis

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location to go into the city and see the sites. Close to the transport hub. And excellent service/staff.
Stayed 1 night in May 2021
Response from Reception on 14 May 2021
Dear, Thank you so much for the fantastic review! We hope to see you again in our hotel. Team Haarhuis

10/10 Excellent

Christa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Maaike on 1 Jan 2021
Beste Christa, Hartelijk dank voor de 10! wij waarderen de feedback van onze gasten, dit helpt ons om onze service te optimaliseren. Wij hopen u spoedig nogmaals te mogen ontvangen in ons hotel. Met vriendelijke groet, Team Haarhuis

10/10 Excellent

B.J., World

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a spacious and comfortable standard loft, that was clean, decorated very nicely and had a view of the city. I found the staff to be very friendly and professional. Breakfast was delicious. Parking in a tiny parking lot at the back of the building is available for €16. No issues at check-in or check-out.
Stayed 1 night in Oct 2020
Response from Best Western Plus Hotel Haarhuis on 18 Nov 2020
Good evening, Thank you for the review on your stay. I am glad that you had a pleasant stay and that you enjoyed the room. Also thanks for the compliment about our staff. If there is anything we can do for you in the future, do not hesitate to let us know. With kind regards, Amber

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020

10/10 Excellent

E.R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy, modern and helpfull
Great location and the comfort was great. Very helpfull staff that made sure we got food even if the kitchen was officially closed. All in all a great weekend in Arnhem due to the responsive staff and great room.
Stayed 2 nights in Aug 2020
Response from Amber on 27 Aug 2020
Good afternoon, Thank you so much for this great review. We are glad that you had a pleasant stay. It is really good to read that you were satisfied with our staff and the room. We hope to see you again soon! Kind regards, Amber Best Western Plus Hotel Haarhuis

10/10 Excellent

Ginna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location!
Hotel is located across the Central Station in Arhem, easy parking, easy access to all city center. Hotel is cozy, clean and comfortable, we had a great time.
Stayed 1 night in Jun 2020

10/10 Excellent

VanBuuren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was unbeatable--steps from Central Station. Nice restaurant attached. The property is being renovated in some areas but our room was clean, beautiful and well appointed. Luxurious towels, linens, bathrobe, slippers along with well chosen decor made for a peaceful and comfortable stay. Kitchenette was well designed and had everything we needed for a 9 day stay that we extended to 12. The shower was large and beautiful. The large deep bathtub was a treat in the Netherlands! A well designed hotel room with amazing views out over the city. The staff (front desk and housekeeping) was extremely friendly and welcoming but also respectful and responsive to any questions or needs. Wifi excellent. This hotel was able to offer everything one would expect from a higher-end hotel without feeling 'corporate'. Top-rated experience!
Stayed 9 nights in Feb 2020
Response from Elke on 28 Feb 2020
Dear mr. / mrs. van Buuren, Thank you so much for your fantastic review! We are very happy to receive all your compliments. Good to see that you've had a great time in our hotel and that you are satisfied about our location and the room! We will tell your compliments to our front desk and housekeeping colleagues, thank you so much! We would like to see you again soon! With kind regards, Elke Best Western Plus Hotel Haarhuis

8/10 Good

Marinus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simple but good room, outstanding bathroom
We had a very nice stay. The standard room was simple and not very big but had everything we needed. The bathroom was just outstanding. lovely shower, beautifully designed and enough space to freshen up with 2 people at the same time.
Stayed 1 night in Jan 2020
Response from Elke on 31 Jan 2020
Dear Marinus, Thank you very much for your review! Good to see that you've had a nice stay in our hotel and that the room had everything you needed. Maybe it's nice to discover our other roomtypes as well next time! We would like to see you again soon. With kind regards, Elke Best Western Plus Hotel Haarhuis

10/10 Excellent

Klaas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Africans in an African room - pleased.
Overall it was an amazing stay. A bit tight for four people with bags in that room, but we managed. If it had a sleeper couch that could easily open and close when needed that would have been better. Two single beds were placed together which made moving around tricky. Fantastic position with fantastic staff.
Stayed 3 nights in Dec 2019
Response from Martijn on 16 Jan 2020
Dear Klaas, Thank you so much for writing a review. We will discuss you critical points within our team. Good to hear that you had a pleasant stay. Hope to welcome you another time again. Met vriendelijk groet, Martijn

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 3 nights in Oct 2019
Response from Elke Rakhorst on 21 Oct 2019
Geachte gast, Bedankt voor uw 3 sterren. Wij hopen dat u een fijn verblijf heeft gehad. Graag vernemen wij hoe wij ervoor kunnen zorgen dat u de volgende keer misschien wel 5 sterren kunt geven. U mag altijd een mail sturen met uw feedback naar info@hotelhaarhuis.nl Graag horen wij van u! Met vriendelijke groet, Elke Rakhorst Best Western Plus Hotel Haarhuis

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Elke Rakhorst on 21 Oct 2019
Geachte Simon, Bedankt voor uw prachtige 10! Wij hopen dat u een onvergetelijk verblijf heeft gehad in ons hotel. We zien u dan ook graag nog eens terug in Arnhem! Met vriendelijke groet, Elke Rakhorst Best Western Plus Hotel Haarhuis

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location of the hotel was excellent, close to both the train station and the center of town.
Stayed 3 nights in Sep 2019
Response from Elke Rakhorst on 17 Oct 2019
Dear guest, Thank you for your fantastic rate and review! Good to hear that you are satisfied about our location and that you've had a good stay. We would like to see you again soon! With kind regards, Elke Rakhorst Best Western Plus Hotel Haarhuis

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Sep 2019
Response from Elke Rakhorst on 18 Sept 2019
Dear guest, Thank you for your rate. I hope you've had a good stay in our hotel. Maybe till next time! With kind regards, Elke Rakhorst Best Western Plus Hotel Haarhuis

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location, great restaurant and friendly personel!
Stayed 1 night in Sep 2019
Response from Elke Rakhorst on 10 Sept 2019
Dear Guest, Thank you so much for your rating and review! It's good to see that you were happy with our location, our restaurant and the staff! When you're in Arnhem again, you are always welcome to come back in our hotel! With kind regards, Elke Rakhorst Best Western Plus hotel Haarhuis

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was relaxing and enjoyable
Stayed 3 nights in Aug 2019
Response from Elke Rakhorst on 10 Sept 2019
Dear Francis, Thank you for your good rate, and writing this review. Good to hear that you had a relaxing and enjoyable stay in our hotel. We would like to see you again in the near future! With kind regards, Elke Rakhorst Best Western Plus hotel Haarhuis

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station. Great views. Helpful staff.
Stayed 1 night in Aug 2019
Response from Elke Rakhorst on 10 Sept 2019
Dear Guest, What a fantastic review, thank you for that! I'm happy to see that you liked our location in front of the station, and that you enjoyed our view and staff! You are always welcome to come back in our hotel. Met vriendelijke groet, Elke Rakhorst Best Western Plus hotel Haarhuis

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is across the road from the main train station, the staff were friendly & professional
Stayed 1 night in Jul 2019
Response from Elke Rakhorst on 10 Sept 2019
Dear guest, Thank you for taking the time to write us a review! Good to hear that you liked our location in front of the train station, and that you are positive about our staff! We would like to see you again in our hotel! With kind regards, Elke Rakhorst Best Western Plus hotel Haarhuis

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good points: staff were friendly and helpful, breakfast was good, very good location (next to the station and the town centre). Bad points: When I arrived, the mattress needed replacing, there were a couple of large dead bugs stuck to the wall above my bed which housekeeping did not clean, and the air conditioning in my room made a loud clicking noise which meant that I couldn't sleep. The hotel changed my mattress, cleaned the bugs (once I asked them to), and gave me earplugs for the noise (which didn't make a big difference). The staff tried to help me, but it was quite frustrating to have all of these problems in the first place. In particular, the housekeeping staff needs to do a more thorough job, as I did not find the rooms very clean. This was definitely not good enough to be a 4 star hotel, and overall was quite stressful considering all the problems. Nonetheless it wasn't an awful experience, and as mentioned above, the staff did try their best to help.
Stayed 1 night in Aug 2019
Response from Guest Relations on 13 Aug 2019
Dear, Thank you so much for writing this review. I'm so sorry to hear that you experience was not well. About the AC i cannot do something, it is normal that an AC with a high temperature will make some noise, sorry for that.... We will discuss your review within our management team. With your review we can improve our hotel. Thank you again and hope to welcome you another time again. Kind regards, Martijn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Martijn on 15 Aug 2019
Geachte, Dank voor uw beoordeling. Wij zullen de resultaten meenemen binnen ons team. Met vriendelijke groet, Martijn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Martijn on 15 Aug 2019
Geachte, Dank voor uw beoordeling. Wij zullen de resultaten meenemen binnen ons team. Met vriendelijke groet, Martijn

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to everything . Lots of stores and resteraunts . Friendly people
Stayed 4 nights in Jul 2019
Response from Danielle, guest relations on 29 Jul 2019
Thank you for your review and for your compliment to our staff, we really appreciate it. Hope to see you in the hotel some other day. Best regards,

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Unfortunately, I thought the room naturally had air conditioning but one has to request “comfort” versus “standard”. A new one on me and of course the hotel was full. Otherwise a great breakfast and a great location.
Stayed 1 night in Jul 2019
Response from Danielle, guest relations on 29 Jul 2019
Thank you for your review! Sorry to hear that the hotel was full so we couldn't change you to a room with airconditiong. Next year all our rooms will have airco, so we hope you will visit us then again. Best regards,

4/10 Poor

Ian, Auckland NZ

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hardly a 4 star property no air con and water temp very variable while showering - location maybe near central station but not 4 star. Would not recommend
Stayed 2 nights in Jun 2019
Response from Danielle, guest relations on 29 Jul 2019
Sorry to hear that your stay with us was not to your standard. We do have rooms with airconditioning, but not in all the rooms yet, this will change within this year as we will install airco in all the rooms. We hope to see you then again to give you a better experience. best regards,

8/10 Good

David

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice helpful staff, good central position in Arnhem, adjacent to central station. Nothing to complain about (only the breakfast buffet was not the best or most imaginative I've ever encountered). Room & ensuite were excellent. Very good value all round. ps:- Please leave a tip for the staff if you like the place as much as I did - it's definitely appreciated & I'm sure many people don't bother.
Stayed 4 nights in May 2019
Response from Danielle, guest relations on 26 May 2019
Thank you for taking the time to write this review. We are most appreciate of your feedback both positive and points to improve (what would you like to have seen at the breakfast buffet to make it more imaginative?), as it is only through constructive comments from our guests that would enable us to monitor our hotel operations more closely. We hope to see you back in our hotel. Best regards,

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked almost everything about the property. Location was great.
Stayed 6 nights in May 2019
Response from Danielle, guest relations on 26 May 2019
Thank you for taking your time to share your lovely feedback. We are delighted to hear you enjoyed your stay at our hotel and hope to see you again some other time. Best regards,

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Convenient
Couple of days visiting a supplier in the area. Extremelly convenient , just across the central station; good restaurants nearby
Stayed 2 nights in May 2019
Response from Danielle, guest relations on 26 May 2019
Thank you for your positive review. If you do need a convenient hotel in this area some other time, we would be happy to welcome you back. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely close to the train/bus station, very accessible after a long day.
Stayed 2 nights in May 2019
Response from Danielle, guest relations on 26 May 2019
Thank you for your nice rating and we hope to see you again some other time. Kind regards,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The property is in a good location but the parking is a problem.
Stayed 3 nights in Apr 2019
Response from Danielle, guest relations on 26 May 2019
Thank you for your review. We are located in the city centre just opposite the central railway station so a lot of people arrive by train. If you do come with a car this is no problem because underneath the station is a parkinggarage with a 1000 places for a reasonable price of € 16,00 per 24 hours. Hope you do choose our hotel for your nex visit to Arnhem. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location as it's very near the train and bus station., with good facilities
Stayed 1 night in Mar 2019
Response from Danielle, guest relations on 9 Apr 2019
Thank you for your nice review and we hope to see you again in our hotel. Best regards,