- Disliked: Staff & service, property conditions & facilities, room comfort
Conned and cheated and treated like trash.
Con Men, cheats, thieves... I booked this hotel as in the description it stated that children could stay free in an adults bed. As I was only staying for 1 night, arriving late and leaving early and it was expensive I went for this option. Upon arrival the receptionist immediately saw an opportunity to charge me for an extra bed and made me feel cheap and embarrassed me in front of my party and other guests staying at the hotel. I explained the terms of the booking and had their terms on my phone. After standing there for approximately 30 minutes, in the reception, with a tired and hungry child having just walked from the train station, while she had a conversation with her superior on the phone they agreed to give me the room at no extra charge but their attitude was that I should be grateful. I was not grateful for receiving what I have already agreed to and paid for. Their excuse was that the website was wrong and they claimed they would update it. Not really my problem is it? Now I come home and I find they have took an extra 21 Euros off my credit card without authority or permission the day I checked out. Do not stay at this place unless you wanted to be treated rudely, embarrassed and have your credit card hacked/used without permission.