Family Room | Pillow-top beds, minibar, in-room safe, individually decorated
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Reviews of Montaña de Fuego All Inclusive

3 out of 5
Montaña de Fuego All Inclusive
8 Km West from La Fortuna Downtown, Arenal Volcano, La Fortuna, Alajuela

Reviews

7.8

Good

Rating 10 - Excellent. 128 out of 373 reviews" "
Rating 8 - Good. 121 out of 373 reviews" "
Rating 6 - Okay. 72 out of 373 reviews" "
Rating 4 - Poor. 29 out of 373 reviews" "
Rating 2 - Terrible. 23 out of 373 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Lindsey

Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful The all inclusive option gave each member of our family 2 excursions per day (that could be carrried over if the weather was bad or any other reason ) Food and beverage was great Lots of local favs as well as standards
Stayed 4 nights in Jan 2024

10/10 Excellent

Channel

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place would recommend.
Stayed 1 night in Aug 2023

8/10 Good

Reid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not many all-inclusive options; that is why we stayed here. We had a great time. Use this as a base to explore and adventure. Wifi in rooms would have been pleasant.
Stayed 7 nights in Jul 2023

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very cool hotel, area around is not great, staff was helpful but not overly outgoing, restaurant was good not great and service was slow!
Stayed 2 nights in Jun 2022

10/10 Excellent

Jean Paul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had comfortable beds, good A/C and beautiful views. Also, the food was very good here.
Stayed 7 nights in Jun 2022

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Arturo

Stayed 2 nights in Mar 2022

4/10 Poor

Dania

Stayed 1 night in Mar 2022

10/10 Excellent

Sand

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Wonderful stay close to La Fortuna
We had only a breif stay at Montana Fuego - very relaxing - lovely grounds and lots of birds - and frogs. The thermales pools were very relaxing and the cool pool great for the kids - the staff were wonderful - extremely helpful with every request. The room was clean and very comfortable and spacious with a beautiful veranda and view into the grounds. Close enough to La Fotuna - and yet felt right out in the country - the bathrooms close to the pool were not very clean - but we were there over the weekend and there were lots of guests. Wonderful stay!
Stayed 2 nights in Mar 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locat
Stayed 2 nights in Dec 2021
Response from . on 21 Jan 2022
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from . on 21 Jan 2022
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

10/10 Excellent

Pedro P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from . on 21 Jan 2022
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable and Attentive staff in an ideal location.
Stayed 2 nights in Dec 2021
Response from . on 21 Jan 2022
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

10/10 Excellent

Susanne, Rodeo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. We stayed in a superior bungalow and they’re situated for privacy and really incredible views. We kept the windows open to listen to night sounds but there’s also air conditioning. The rooms are a bit dated but the location and view and privacy and amenities more than make up for it. Pool and thermal pool facilities are charming. Staff was friendly and gracious. I’d gladly stay there again.
Stayed 3 nights in Dec 2021
Response from . on 21 Jan 2022
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

8/10 Good

Wendy

Stayed 2 nights in Nov 2021

10/10 Excellent

William

Stayed 1 night in Aug 2021
Response from . on 21 Jan 2022
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

10/10 Excellent

Tamzid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, just WiFi was missing
Nice and clean and very friendly stuffs. Only thing I didn’t like is that they didn’t have Wifi in rooms. I recommend to give Wifi in every guest room.
Stayed 3 nights in Aug 2021
Response from . on 21 Jan 2022
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. We are working in the Wifi, we know is it very necessary for the guest. Thank you and we look forward to seeing you again! Jogebeth Concierge

6/10 Okay

Rachel

Travelled with group
Disliked: Cleanliness
no title
floors not clean. dirt marks on walls. Wifi was advertised as in rooms, but not available in rooms. Bar and dining staff did not give correct conversion change.
Stayed 1 night in Aug 2021

10/10 Excellent

Rodrigo

Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities
La habitación que nos tocó tenía un fuerte mal olor a humedad o a cucarachas, el edificio que nos tocó estaba totalmente apartado y con una habitación vecina totalmente destrozada, hasta la puerta abierta tenía y todas las cosas tiradas en el suelo. Pedimos cambio de habitación pero no se pudo porque no habían más habitaciones de la misma categoría disponible.
Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad custuner service, bugs inside to the property no parking available during nights.... no hot water. Dirty Blanket .. horrible service at the restaurant ,
Stayed 2 nights in Jun 2021

8/10 Good

Chuck

Stayed 1 night in Jun 2021
Response from . on 21 Jan 2022
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room we were given looked nothing like the photos. Also the sofa was so worn out it wasn’t even usable. The walls had stains and room 278 was generally not as represented in the photos. Very disappointed and felt it was bait and switch.
Stayed 2 nights in Jun 2021

10/10 Excellent

carlos

Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun to have our own little bungalow in the jungle, at the base of a volcano. The property was immaculate. The breakfast every morning was delicious. The staff was very friendly and helpful. We'll come back for sure!
Stayed 2 nights in May 2021
Response from . on 15 Feb 2022
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

6/10 Okay

Elena

Travelled with family
Gorgeous grounds, run down rooms.
The hotel grounds are beautiful but the family rooms we stayed in were run down. Our bathroom sink had a leak and our friends room next door had a flood and they had to move rooms.
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Mar 2021

8/10 Good

jeffery c

Stayed 2 nights in Mar 2021

6/10 Okay

Moreno

Stayed 3 nights in Feb 2021

8/10 Good

Will

Stayed 2 nights in Jan 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs a lot of help. The staff is outstanding, but every facet of this hotel is in dire need of help. Here is my list: ROOMS: I booked two rooms and they were both terrible. My room had gaps so big in the walls that bugs were coming in. The room had a hole in he wall that looked to be made by a drill and it was lightly filled in with toilet paper. Almost like a peeping Tom hole. There was no reliable hot water in the shower, so I had to take very cold showers. The walls are very thin, so you have to turn the AC or fan on to shield people walking by outside. Forget about privacy. The room reminded me of a summer camp for kids. The other rooms (upgraded, in a building that contains 6-8 other rooms) was a bit better, but the beds in all rooms were uncomfortable and the rooms were definitely in the 1 start range.
Stayed 2 nights in Dec 2020

6/10 Okay

Raquel

Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2020

10/10 Excellent

Carlos vicente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super satisfecha
Exlente limpeza y protocolos de limpieza muy bien aplicados .
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The location and pools are great! The price is fair , but BEWARE, even tho we selected the (pay on site option offered in expedia, we were called by the hotel staff twenty four hourses ealier to our stay date , and required us to pay inmediately cash or money transfer ELSE we will loose our reservation. We mentioned we ve never experienced that with this option (not first time using it) They said tit didnt matter as they changed their policy and we needed to pay in a timely manner. ( we had to drive 50min back and forward the day before to our stay to "assure and keep" our reservation which made us waste time and gas
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Beautiful place, great people, awesome pricing
Stayed 2 nights in Dec 2020

10/10 Excellent

Dawn

Stayed 1 night in Dec 2020

6/10 Okay

Karen Marin

Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
excelente vista al volcán, excelente vista a las montañas.
Stayed 1 night in Dec 2020
Response from . on 21 Jan 2022
Hola! Muchísimas gracias por sus comentarios, nos complace saber que la estadía en el resort fue de su agrado! Muchas gracias y esperamos verlos de vuelta en el hotel. Saludos Jogebeth Blanco Concierge

8/10 Good

ROXANA, San José Costa Rica

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
El trato del personal fue bueno noe gusto el baño estaba sucio con moho
Stayed 2 nights in Dec 2020

8/10 Good

Ximena, San José, Costa Rica

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice view of the volcano. Requires some maintenance.
Stayed 2 nights in Dec 2020

8/10 Good

Johnny

Stayed 1 night in Dec 2020

8/10 Good

Fernando

Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 1 night in Nov 2020

6/10 Okay

G.G, Costa Rica

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
El servicio al cliente no fue para nada bueno, no sabían si había parqueo cerca de la habitación, y al pedir implementos para la habitación había que llamar varias veces recordando lo pedido
Stayed 2 nights in Nov 2020

10/10 Excellent

César, Alajuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to enjoy. It have a volcano front view. Sadly I don't saw it because of the clouds and the rain. We really enjoy the stay.
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was beatiful and the staff was very friendly
Stayed 1 night in Nov 2020

10/10 Excellent

Jonathan

Stayed 2 nights in Nov 2020