Hot springs

Reviews of Arenal Kioro Suites & Spa

4.5 out of 5
Arenal Kioro Suites & Spa
11 km North from the Catholic Church, Fortuna Downtown, Road to volcano, La Fortuna, Alajuela

Reviews

9.2

Wonderful

Rating 10 - Excellent. 442 out of 610 reviews" "
Rating 8 - Good. 117 out of 610 reviews" "
Rating 6 - Okay. 30 out of 610 reviews" "
Rating 4 - Poor. 15 out of 610 reviews" "
Rating 2 - Terrible. 6 out of 610 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Rakesh

Travelled with family
Liked: Cleanliness, amenities
Good stay
Stayed 1 night in Mar 2024
Response from The Customer Service Team on 25 Mar 2024
We would like to say Thanks for choosing us to be part of your vacations.We're glad to know that you had a great time time.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly. Rooms are nice and spacious. Hot springs area nice.
Stayed 1 night in Mar 2024
Response from The Customer Service Team on 20 Mar 2024
Thanks for sharing your positive comments. We're glad to know that our services and facilities helped you enjoy your vacations time.

10/10 Excellent

WEN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms with great views. That’s what our group appreciate.
Stayed 1 night in Mar 2024
Response from The customer service team on 18 Mar 2024
Thanks for sharing your comments. We’re glad to know that you had a great time.

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views and natural wildlife were spectacular as well as dining options and other amenities.
Stayed 1 night in Mar 2024
Response from The Customer Service Team on 9 Mar 2024
Thanks for choosing us as your leisure destination.We're glad to know that you had a great time during your visit.

10/10 Excellent

Cody

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from The customer service team on 2 Mar 2024
Thanks for sharing your review. We’re glad to ojos that you had a great time during your visit.

10/10 Excellent

Carleton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great facilities, including two thermal baths. Rooms were huge. Food was delicious. The location is a bit further out of La Fortuna and nothing is within walking distance, so you need to rely on transport. But it was a great place to stay.
Stayed 2 nights in Feb 2024
Response from The Customer Service Team on 29 Feb 2024
Carleton, Thanks for letting us know about what you liked the most.Our on-site hot springs pools is the best way to relax and recover energy after a day full of adventures in the rainforest.

10/10 Excellent

marshall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly , warm and helpful. Grounds were beautiful and offered opportunity to see wildlife.
Stayed 3 nights in Feb 2024
Response from The customer service team on 28 Feb 2024
Thanks for making us part of your vacation. We’re glad to know that you enjoyed your time to the fullest.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hot springs on site; hot tub in room, service was great. Easy to take transport to tours from hotel. Also not a lot of people hanging out in hotel because they are all doing tours - makes for a nice day or two of quietness
Stayed 3 nights in Feb 2024
Response from The customer service team on 24 Feb 2024
Thanks for your visit and for leaving your comments. Our on-site hot springs pools is the best way to come and relax after a day of adventures in the rainforest.

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property right at the base of the Arenal volcano! Our balcony has a magnificent view of the volcano. The pool side grill has good food and drinks but the main restaurant tends to either overcook or undercook meat. Our fish was dry so they smothered it in sauce. The streak, ordered medium was completely raw after the first cm.
Stayed 4 nights in Feb 2024
Response from The Customer Service Team on 21 Feb 2024
Jim, Thanks for sharing your thoughts about your recent visit at Arenal Kioro.We're glad to know that our services and facilities helped you enjoy your stay.We're using these comments to evaluate ourselves and improve the quality of the service we offer.

10/10 Excellent

Audrey

Stayed 1 night in Feb 2024
Response from The Customer Service Team on 20 Mar 2024
We're glad to know that your visit was a pleasant time.Thanks for sharing your review.

8/10 Good

Shawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from The Customer Service Team on 14 Feb 2024
It was our pleasure to have you as our guests.Thanks for your preference.We're hsppy to know that you had a great time.

10/10 Excellent

Cierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and Simple. Spa, breakfast, parking, rooms, and thermals couldnt be more perfect! Loved this place and the location.
Response from The Customer Service Team on 14 Feb 2024
Thanks for sharing about your experience at Arenal Kioro. We're glad to know that our services and facilities helped you enjoy evry moment.

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the pool area, suites and grounds. The breakfast was very good. The dinner needs help. They cooked the fish too long and then smothered it in sauce to try to fix it. The steak I had was raw in the center even though I ordered medium. The pool area stops normal meals at 5:30 and goes to three large price fixed options. The price gixed are good but large. We had ti go back to our room to order nachos.
Stayed 2 nights in Feb 2024
Response from The customer service team on 14 Feb 2024
Thanks for leaving your review. We’re using these comments to evaluate ourselves and improve. We’re glad to know that you had a great time during your visit.

10/10 Excellent

Parag

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The customer service team on 13 Feb 2024
Thanks for leaving your positive review. We’re glad to know that our services and facilities helped you enjoy your stay.

10/10 Excellent

Nataly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay!
Stayed 4 nights in Feb 2024
Response from The Customer Service Team on 8 Feb 2024
Nataly, Thanks for sharing your thoughts and letting us know you had a great time during your visit.

6/10 Okay

Barbara

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Great location. Little ambience. Rooms a bit tired. Service in restaurants poor, very slow. Beautiful property with great gardens and great view of volcano
Stayed 3 nights in Jan 2024
Response from The Customer Service Team on 2 Feb 2024
Barbara, Having our guests leave their reviews is the best opportunity for us to improve.We can tell that we're currently working on new restaurant menus. Very soon visitors will enjoy new different food options and better service.

6/10 Okay

Matthew

Stayed 1 night in Jan 2024
Response from The Customer Service team on 24 Jan 2024
Thanks for having the time to share your experience. We’re glad to know that you had a great time.

10/10 Excellent

Pratikkumar Dashrathbhai

Stayed 3 nights in Jan 2024
Response from The Customer Service Team on 15 Jan 2024
We're glad to know that your stay was a pleasant time.Thanks for choosing us to be part of your vacations in Costa Rica.

8/10 Good

Jeremiah

Travelled with partner
Liked: Cleanliness, amenities
Payment and checkin were a bit clunky. The dome was cool! Although the price was fair it was a bit high given everything we received
Stayed 1 night in Jan 2024
Response from The Customer Service Team on 12 Jan 2024
Dear visitor, Having our guests leave their comments and reviews is the best opportunity for us to iprove the quality of the service we aim to offer.We're using these comments to evaluate ourselves and look for the way to improve.

10/10 Excellent

Jeremiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you can afford it, stay here you will not regret it.
Stayed 2 nights in Jan 2024
Response from The Customer Service Team on 11 Jan 2024
We're glad to know that your visit was a pleasant time. Thanks for choosing us to be part of your vacations.

10/10 Excellent

Nathalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like we had the resort to ourselves. The room was very spacious. The spa treatment was excellent. We really enjoyed our stay there. Thank you to all the lovely staff.
Stayed 2 nights in Jan 2024
Response from The customer service team on 11 Jan 2024
Thanks for leaving your kind and positive review. We’re glad to know that you had a great time during this part of your vacations.

2/10 Terrible

Matthew

Disliked: Staff & service, property conditions & facilities, room comfort
Do not stay here
Awful food, outdated rooms, ripped off for a shuttle service when I requested a taxi. Do not sat here
Stayed 2 nights in Dec 2023
Response from The Customer Service Team on 22 Dec 2023
Matthew, It is with great sadness that we understand that the issues that you mentioned made your stay not the best experience. We offer you our sincere apologies.We can tell that we're using these comments to evaluate ourselves and take immediate actions to prevent similar experiences to future guests.Our food services normally receive very positive comments, and adding to this, we're in the proccess to renew our menus in order to offer a more varied selection of foods.The ride we offer to the town, located 7 miles away from our hotel, is the fair fee that they all use in the area, and it is a service that can be arranged any time as soon as our guests need it.

8/10 Good

Lana, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Customer Service Team on 21 Dec 2023
Thanks for your preference and for making us part of your vacations.We're glad to know that your visit was a pleasant time.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected a decent resort but the resort was fantastic. Friendly and helpful staff, beautiful and clean room, great dining options, and awesome view and location for the volcano. Beyond happy with our stay there!
Stayed 4 nights in Dec 2023
Response from The Customer Service Team on 13 Dec 2023
Michael, Thanks fo choosing us to be part of your vacations.We're glad to know that our services and facilities helped you enjoy every moment. The views to the Arenal volcano is something we brag about, being this close to the very base of the volcano is a guarantee for stunning sceneries.

8/10 Good

LINA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, better than the pictures. Rooms are very spacious and clean with volcano view. Breakfast was perfect but dinner menu and prices should be better
Stayed 2 nights in Nov 2023
Response from The Customer Service Team on 6 Dec 2023
Lina, Thanks for sharing your comments and reviews.Having our guests leave their reviews is best opportunity for us to improve the quality of experience we aim to offer..We can tell that we are currently working on having new menus and new food services.

10/10 Excellent

Ron, Chaguanas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 4 nights in Nov 2023
Response from The Customer Service Team on 5 Dec 2023
We're glad to know that you stay was a memorable time.Thanks for your positive review.

10/10 Excellent

Alaa, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, amazing views, and all around great experience.
Stayed 1 night in Nov 2023
Response from The Customer Service Team on 16 Nov 2023
Thanks for choosing us tobe part of your vacations.We're happy to know that you had a great stay.

10/10 Excellent

Marco

Stayed 2 nights in Oct 2023
Response from The Customer Service Team on 6 Nov 2023
Thanks for letting us that your stay was a pleasant time.We're glad to know that our services and facilities helped you enjoy your vacations.

8/10 Good

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from The Customer Service Team on 10 Oct 2023
Thanks for choosing us and making us part of your vacations.We're glad to knwo that you had a great time during your visit.

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to celebrate our 30 wedding anniversary.
Stayed 4 nights in Sep 2023
Response from The customer service team on 30 Sept 2023
Thanks for choosing usted to celebrate such special occasion. We’re glad to know that you had a great time during your visit.

10/10 Excellent

Monica, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. The property has amazing views of the volcano from every area. The hot springs are plentiful and clean. The dining options were very nice and the included breakfast was fantastic! Our room had a private hot tub in the room and was nice to have. The property is gorgeous and the staff were all very helpful and friendly. We absolutely loved our stay here.
Response from The Customer Service Team on 14 Sept 2023
Dear visitors, Thanks for sharing your comments about your recent experience at Arenal Kioro.Our food options are well thought to meet all expectations and likes. And we're glad to mention that very soon we will be re-newing our menus, new and fresh options will be offered to our future guests.

6/10 Okay

Mark

Stayed 1 night in Aug 2023
Response from The Customer Service Team on 18 Sept 2023
Thanks for having the time to give us your feedback.We're glad to know that you enjoyed your visit.

10/10 Excellent

Yanwai

Stayed 2 nights in Aug 2023
Response from The Customer Service Team on 5 Sept 2023
Thanks for choosing us for this part of your vacations.We're glad to know that you had a great time.

10/10 Excellent

Kim

Stayed 2 nights in Aug 2023
Response from The Customer Service Team on 1 Sept 2023
Thanks for choosing us for this part of your vacations journey.We're glad to know that your visit was a pleasant experience.

10/10 Excellent

Jency

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Impecable hotel amazing view.. so beautiful it blew my mind.
Stayed 1 night in Jun 2023
Response from The Customer Service Team on 27 Jun 2023
Dear visitors, Thanks for having the time to leave your positive comments and review.We're glad to know that your stay was a pleasant time.

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Remote, tranquil, charming hotel with luscious surroundings and stunning views of Arenal volcano
Stayed 4 nights in May 2023
Response from The Customer Service Team on 12 Jun 2023
Thanks for choosing us for this part of your vacations.We're glad to know that you had a great time during your visit.

10/10 Excellent

Gasun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best of my stay.
Stayed 2 nights in May 2023
Response from The Customer Service Team on 25 May 2023
Thanks for choosing us to be part of your vacations. We’re glad to know that you had a great time during your visit.

10/10 Excellent

mladen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2023
Response from The Customer Service Team on 21 Apr 2023
Thanks for letting us know that you enjoyed your visit.We're very committed to offering the best experience possible.

8/10 Good

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Beautiful grounds, views and friendly staff. The rooms were a bit dated, but very spacious and clean.
Stayed 2 nights in Apr 2023
Response from The Customer Service Team on 21 Apr 2023
Thanks for letting us know your thoughts about your recent visit. We always use our guest’s reviews to evaluate ourselves.

10/10 Excellent

Karri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2023
Response from The Customer Service Team on 21 Apr 2023
We’re glad to know that you had a great visit. Thanks for choosing us for this part or your vacations.

4/10 Poor

IRWIN

Stayed 1 night in Apr 2023
Response from The Customer Service Team on 2 May 2023
Your comments and reviews help us improve the quality of the service we offer.

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Delightful resort priceless views
This resort is delightful, this really suns it up. Beautiful views of the volcano, grand suites and cheerful service.
Stayed 1 night in Mar 2023
Response from The Customer Service Team on 18 Mar 2023
We’re glad to know that you had a great time during this part of your vacations. The views of the volcano from our property are something else. Thanks for sharing your comments.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No view like it. Amazing.
Stayed 2 nights in Mar 2023
Response from The Customer Service Team on 14 Mar 2023
Thanks for sharing your positive review.We're glad to know that your visit was a pleasant experience.

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing this property has going is the spectacular view of the volcano and the grounds outside! It’s been said before — the room and main areas (restaurant and lobby) all could use a major “refresh”. The decor looks stale and the rooms could use a fresh coat of paint, new linens and curtains. The towels and linens for a “spa” hotel were very thin. Service points of check-in and out were awkward and took too long. Specifically, they asked me to write down my credit card number — after they already ran it. Then at check out, I had to re-present the same card that they already had on file. We probably spent 20 minutes in the lobby waiting for the check-in process to be completed after we had driven 4.5 hours to get there. If you want to charge a premium and present your hotel as “luxury”, then there’s some major improvements. This isn’t a luxury hotel by any standards I’ve experienced. It’s a “nice” hotel with a lovely view.
Stayed 3 nights in Mar 2023
Response from The Customer Service Team on 14 Mar 2023
Having our guests leave their comments and reviews is the best way for us to evaluate ourselves.We're glad to know that our services and facilities helped you enjoy your visit.

2/10 Terrible

Magie

Stayed 1 night in Mar 2023
Response from The Customer Service Team on 3 Apr 2023
Having our guests leave a review is the best way for us to evaluate ourselves and look for the ways to improve.

8/10 Good

Leah

Stayed 3 nights in Mar 2023
Response from The Customer Service Team on 9 Mar 2023
Thanks for choosing us for your vacations trip. We’re glad to know that you had a great time.

6/10 Okay

Donatas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good for older people or family
Stayed 2 nights in Feb 2023
Response from The Customer Service Team on 26 Feb 2023
Thanks for letting us know you had a great time during your visit. We’re glad to know that our services and facilities helped you enjoy your vacations.

10/10 Excellent

Cherie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds! Enjoyed the dining, hot springs and abundant bird watching throughout the property!
Response from The Customer Service Team on 13 Feb 2023
Thanks for letting us know you had a great time. We’re glad to know that our services and facilities helped you enjoy your visit.

6/10 Okay

laura

Travelled with partner
Liked: Cleanliness, staff & service
Incredible view of the volcano. Beautiful lush grounds with walking paths. Hotel & rooms need to be updated. Rooms were large but the furniture was not functional. The room was so poorly lit that you couldn’t read.
Response from The Customer Service Team on 17 Jan 2023
Laura, Thanks for letting us know your thoughts about your recent visit.We're using these comemnts to evaluate ourselves and soon apply changes that will improve the quality of our service.

8/10 Good

sean

Liked: Cleanliness, room comfort
Average
The hotel room was just okay. For the price and pictures, I expected more. Everything that they said was in the room was in the room. The outdoor paths to the hot springs and pool is not well lighted at night which made it confusing, there should be more lights out there. I drank the coffee the 1st day and when we got back to room that night and after the room had been cleaned the dirty coffee cups were still on the table.
Stayed 2 nights in Nov 2022
Response from The Customer Service Team on 13 Dec 2022
Having our guests leave their comments and reviews is the best way for us to evaluate ourselves and improve every day. Thanks for choosing us for this part of your vacations.