Seasonal outdoor pool

Reviews of Hotell Fjällgården Åre

3.5 out of 5
Hotell Fjällgården Åre
Fjällgårdsvägen 35, Are

Reviews

8.8

Excellent

Rating 10 - Excellent. 338 out of 648 reviews" "
Rating 8 - Good. 247 out of 648 reviews" "
Rating 6 - Okay. 45 out of 648 reviews" "
Rating 4 - Poor. 12 out of 648 reviews" "
Rating 2 - Terrible. 6 out of 648 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Location is fantastic - very easy access to town using the free train or a 15-20 minute walk. All staff were lovely and helpful. Great breakfast. Only downside is that the rooms are dated but given what we paid for the room we would definitely stay again. Bathtub and sauna a big plus!
Stayed 2 nights in Apr 2023
Response from Receptionen on 22 Apr 2023
Hello Nicholas,Thank you for taking the time to give us feedback! We are thrilled to hear you enjoyed your stay with us and thank you for the lovely comments about the hotels facilities and staff. Hope you had some lovely days in the mountains and we look forward to see you back soon again.Take care!Best regards,Hotell Fjällgården

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No help with carrying luggage up and down. The bonus was the nice girls handling the reception. The night staff seemingly non trained though without having knowledge of customerserbice when arriving late. Probably summer staff.
Stayed 2 nights in Jul 2022
Response from Frida on 20 Jul 2022
Dear Michael, I'm very sorry to hear you didn't get the help you where expected at arrival. At this point, right after summer opening- we have a lot of new staff and some of them are all new in their position. It shouldn't affect the service towards our guests though. Is there something special that you are thinking about when saying that the night staff was not trained enough? I really hope that we will get the chance to welcome you back and give you a better experience! All good, Frida Hotel Manager

10/10 Excellent

Emelie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Johan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location in Åre
Amazing location and great facilities!
Stayed 2 nights in Sep 2021

10/10 Excellent

Marie-Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fjällgården_Åre; best location in Åre
Best location with lift outside the door. Comfortable beds, quite small rooms though. Fresh relaxation area and hot tubs to book, a big plus. Large areas for sitting and chilling, playing cards, hanging out with a fireplace. Good breakfast. Serviceminded staff at reception. A minus that the "train bergbanan" was closed, but it's out of the hotels control. In return, you could test cars for 1-2 hours.
Stayed 5 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

10/10 Excellent

magnus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skier
Absolutely fantastic! Very nice staff!
Stayed 7 nights in Feb 2021

8/10 Good

Elisabet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2021

8/10 Good

Carina

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Small rooms but they have everything you need. Superb restaurant.
Stayed 3 nights in Jul 2020

4/10 Poor

Islam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Awesome location and poor service
My room had a high vacum noise. The receptionist was a ware of the situation as other customers complained about that before. Still, she booked me that room anyway in the first place even though other rooms were available on the same date as I have checked with different booking websites. The solution from the receptionist was to keep the window open all night to stop the noise. Also, she pointed out that it worked before with other guests. However, having a low temperature during night and strong wind, I would risk catching cold and destroy my vacation. When I insisted to refuse the solution, they offered me an upgrade for one night free of charge. However, I had to pack again that night, go to the other room and then pack my stuff again the next morning before 11:00 and leave them to the receptionist so that I could move to another room after 15:00. Basically packing and unpacking three times in two nights. I could discuss several good solutions they should have offered from the first day, but I just came to relax not to discuss!
Stayed 1 night in Jul 2020

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for skiing! Appriciated to be able to use spa after checkout.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful. Disco after slopes close 15:00 until 18:00 then everyone out and then everywhere cleaned. Fantastic room very clean and lovely views over the lake. Would I stay their again YES I would.
Stayed 4 nights in Jan 2020

8/10 Good

Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great skiing in a growing village
Perfect ski location, but very far from the airport and difficult to access with the luggage. Very clean and quaint hotel, bustling after-ski scene. Breakfast buffet is quite plain. Service at breakfast was not good, slow to clean tables, slow to refill empty platters, bad coffee service. The rooms were tiny, beds too soft, but very clean and nice air/water temperatures. No phone in the room made it impossible to call the front desk for service.
Stayed 7 nights in Dec 2019

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre Christmas getaway
Staff were very friendly and helpful and the location was beautiful. A little bit more variety at breakfast would have been nice but overall a great stay and the free tram to/from town centre is excellent! Nice sauna and outdoor hot tubs, which were very welcoming after a day on the slopes, would highly recommend this property and will hopefully make it back one day!
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Amenities, property conditions & facilities
The room smelled did NOT have the greatest smell, smelled like sewage on arrival
Stayed 2 nights in Mar 2019

10/10 Excellent

Ulf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fjällgården is an amazing hotel on the hillside of Åreskutan, old and genuine
Stayed 2 nights in Feb 2019
Response from Frida on 12 Mar 2019
Dear Ulf, Thank you very much for your kind words, it's really appreciated! We hope to see you soon again. Allt the best, Frida Winberg Hotell Fjällgården

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Quiet location but close enough to the town. Helpful staff.
Stayed 2 nights in Oct 2018
Response from Frida on 18 Dec 2018
Dear guest, Thanks for taking time to write a review. We hope you enjoyed your stay and that you will have a very merry christmas and happy new year! Hope to see you soon again. Best wishes, Frida Winberg Hotell Fjällgården

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel with a great deal of mountain feelig!
A really nice hotel! Great surroundings and in the middle of the ski slope. Nice sauna and relax area. Small rooms, but effective use of the floor area. No desk for late night work. The shower is not separate, you have to shower direct on the bathroom floor.. Bad WiFi reception on the room. Not so great service. Couldn't even get a cup of coffee before 8 AM...
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The spot for ski and aprei ski.
Wonderful hotel in the most convienient spot for ski in and ski out. Food is very good and the breakfast is excellent. Atmosphere is comfortable with very kind and helpful staff. Highly recommend staying here.
Stayed 1 night in Feb 2018

8/10 Good

Elly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location - ski in ski out lodge

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Eventyrlig was good, except that it is noisy between rooms and the hall. Had a nice stay!

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice staff, good breakfast, legendary after ski, and view at breakfast that was quite nice!!

6/10 Okay

CT, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Mud
The hotel sits in the middle of a construction zone on the side of a mountain. When it rained everything turned to mud.

10/10 Excellent

Reidar O.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Lennart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Andreas Rian

Stayed 2 nights in Dec 2023

8/10 Good

Henrik

Stayed 2 nights in Dec 2023

6/10 Okay

Anna

Stayed 1 night in Dec 2023

10/10 Excellent

svein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kosetur !!
Stayed 1 night in Dec 2023

8/10 Good

Johan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Tor Anders

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Britt-Marie

Liked: Property conditions & facilities, room comfort
Jättefint hotell
Jättefint hotell. Lugn och skönt för att det är låg säsong. Fräscht överallt, men lite dåligt städat på rummet. Damm under hyllorna på sängen, en (oanvänd) topps och en tablettask bakom gardinen. Men som sagt ett toppenhotell för oss och våran hund. Han fick ett ben som de på hotellet lagt in på rummet. Liten men ok frukost.
Enzo ❤️
Stayed 1 night in Nov 2023
Response from Receptionen on 12 Nov 2023
Hej Britt-Marie,Tack snälla för att du tog dig tiden att ge oss feedback! Vad kul att du trivdes hos på Fjällgården. Vad bra att du nämnde städningen på rummet, det ska vi absolut kika på.Hoppas vi får chansen att välkomna dig en annan gång!Bästa hälsningar,Receptionen Hotell Fjällgården

4/10 Poor

Øyvind

Stayed 1 night in Oct 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Roger

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Lågsäsongsboendet dunkar dåligt.
Då det var lågsäsong var inte receptionen bemannad och incheckningen funkade inte alls. Den reducerade frukosten började för sent för dom som jobbar och behöver komma iväg.
Stayed 1 night in Oct 2023

6/10 Okay

cecilia

Stayed 1 night in Oct 2023

10/10 Excellent

Unni

Stayed 1 night in Oct 2023

10/10 Excellent

Edmund

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jonna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sofie, Receptionen on 31 Aug 2023
Tack Jonna, välkomna tillbaka.

10/10 Excellent

miriam

Stayed 1 night in Aug 2023

10/10 Excellent

Helen

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Stayed 1 night in Aug 2023

8/10 Good

Randi Merete

Travelled with family
Stayed 2 nights in Jul 2023

8/10 Good

Erkki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dåligt att baren stänger kl 21.00 under högsäsong. ingen kan severa en drink efter 21.00, skamligt, men typiskt för detta land
Stayed 1 night in Jul 2023
Response from Frida on 10 Aug 2023
Hej Erkki,Vad tråkigt att du inte fick din drink som önskat. Är det väldigt lite folk i baren så stänger den samtidigt som restaurangen vid 21. Men vin och öl finns att köpa fram till kl 02.00.Jag hoppas att du hade en mysig vistelse här trots allt.Vänligen, FridaHotellchef

8/10 Good

Arne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Trude

Stayed 1 night in Jul 2023