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Reviews of Hotel De La Ville

4 out of 5
Hotel De La Ville
Piazza Antinori 1, Florence, FI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1002 reviews" "
Rating 8 - Good. 273 out of 1002 reviews" "
Rating 6 - Okay. 57 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Chrissy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the hallway reeked with cigarette smells. Front desk was dismissive and denied smelling anything. The room was not cleaned properly so there were makeup marks on bedsheets and fingerprints on mirrors, etc. Dissatisfied with the condition and service overall.
Stayed 3 nights in Mar 2024
Response from Franco Vitone – Front Office Manager on 27 Mar 2024
Dear Guest,While we thank you for choosing our hotel, we think that you were particularly severe in your opinion which in any case does not reflect the satisfaction of the majority of our customers.Regards.

10/10 Excellent

Ivan, AUSTIN TX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming, comfortable hotel. The rooms were clean and inviting. The staff was most welcoming and eager to help. We enjoyed the bar with a real fire. With their Happy Hour, it was a relaxing place after a day sightseeing in the rain. It was quite conveniently located within easy walking distance of restaurants, fashionable shops (Hermes was next door), and the Duomo. We would certainly return.
Stayed 4 nights in Feb 2024
Response from Franco Vitone – Front Office Manager on 8 Mar 2024
Dear Ivan,Thank you for the time spent to review our hotel. We are happy you enjoyed our location, cleanliness and professionalism of our staff.We look forward to welcoming you again. Kind regards.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all aspects
Stayed 2 nights in Mar 2024
Response from Franco Vitone – Front Office Manager on 8 Mar 2024
Dear Jason,Thank you for your feedback and for the evaluation given to our hotel.Come back soon we will be happy to welcome you again.Best regards.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable. Great staff.
Stayed 2 nights in Feb 2024
Response from Franco Vitone – Front Office Manager on 13 Feb 2024
Dear Robert,Thank you for the time spent to review our hotel. We are happy you enjoyed our location and professionalism of our staff.We look forward to welcoming you again. Kind regards.

10/10 Excellent

katherine

Right in the heart of high end shopping. Room was beautifully appointed
Stayed 3 nights in Jan 2024
Response from Franco Vitone – Front Office Manager on 30 Jan 2024
Dear Katherine,Thank you for choosing our hotel. We hope to welcome you again.Best regards.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities
Was a good find. Very central on a posh street. Old fashion European glamour. Not modern or chic but comfortable and nice. Feels Old World. Staff was not friendly at all- reception or the breakfast room. Prices was "good" for the location and size of the room. "Not mad at it" as the kids say....
Stayed 1 night in Jan 2024
Response from Franco Vitone – Front Office Manager on 24 Jan 2024
Dear Andrew,Thank you for choosing our hotel. Your suggestions and opinions will help us improve our quality and service.Best regards.

10/10 Excellent

Flavio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Like entering a 1960’s hotel. Elegant. Stylish. A bit decadent. A place to meet Claudia Cardinale, Gina Lollobrigida or Sophia Loren in those years. The only thing I did not like was the strange smell in my room.
Response from Franco Vitone – Front Office Manager on 24 Jan 2024
Dear Flavio,thank you for the time spent to review our hotel. We look forward to welcoming you again. Kind regards.

10/10 Excellent

Alejo

Stayed 1 night in Dec 2023
Response from Franco Vitone – Front Office Manager on 24 Jan 2024
Dear Alejo,Thank you for your feedback. We hope to welcome you again. Best regards.

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Hotel de la Ville very much and would definitely return.
Stayed 5 nights in Nov 2023
Response from Franco Vitone – Front Office Manager on 24 Jan 2024
Dear Lynn,thank you for the time spent to review our hotel. We are happy you enjoyed your stay.We look forward to welcoming you again. Kind regards.

10/10 Excellent

alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been coming to this hotel for many years. It is a beautiful property in the finest location in Florence. It is in the heart of the city center, walking distance to all places. The rooms are lovely and immaculate! The service and staff are the best! This is an A place to stay in Florence.
Stayed 5 nights in Dec 2023
Response from Franco Vitone – Front Office Manager on 24 Jan 2024
Dear Alice,Thank you for the time spent to review our hotel. We are happy you enjoyed our location, our breakfast, cleanliness and professionalism of our staff.We look forward to welcoming you again. Kind regards.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service
Great location and price was reasonable. Leaving the room key at the front desk every time I left was a little strange but I was glad I stayed here.
Stayed 2 nights in Nov 2023
Response from Franco Vitone – Front Office Manager on 24 Jan 2024
Dear Gavin,thank you for the time spent to review our hotel. We are happy you enjoyed your stay.We look forward to welcoming you again. Kind regards.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a superior location to walk everywhere in Florence. The staff is attentive and friendly. They made sure we had the right type of room and it was pretty and comfortable. We also enjoyed the breakfast buffet every morning. If I had a concern it would be the heat was not easy to control. In the hotel’s defense we did not complain about it. I would highly recommend this hotel.
Stayed 6 nights in Nov 2023

4/10 Poor

Inga, Short Hills

Liked: Cleanliness
Disliked: Staff & service
The hotel is conviniently located close to the shopping, turist attractions and dining options. the room was nica and very clean. The BIG problem we had is that internet didn't work in our room. We had to go down to the lobby/launch area to use internet. Every morning I reported this problem to the receptionsts, asked them to write down my complains and it was neve addressed. At the end the hotel manager told us that it was never brought to his attention, otherwise he would do something about it.
Stayed 4 nights in Oct 2023

2/10 Terrible

Hamid

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The location is great, but the customer service was terrible and It’s very overpriced
Stayed 1 night in Sep 2023

2/10 Terrible

Stephen

Travelled with family
Manager canceled our reservation because he couldnt process our card, didn’t contact us or orbitz about the issue and didn't notify us until 2 hours before check in. We called and gave them a new card number which we got due to fraud alert, manager tells me hotel was overbooked and they gave our room to someone else, Then after my call they send me an email to call them about my card and to show my card when i check in, By then, I booked another hotel, manager was rude about the whole sequence
Stayed 2 nights in Sep 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service
The property location is perfect! Hotel was clean and staff was friendly. Just needs a facelift.
Stayed 3 nights in Sep 2023

2/10 Terrible

Horatia

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Ivona

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff - hotel is beautiful and in the best location.
Stayed 1 night in Aug 2023

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, beautiful hotel with a great happy hour in the lobby. Room is unique with bedrooms over 2 floors. Our room was very noisy throughout the night as the room backed onto an alley.

2/10 Terrible

Vahram

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Unhelpiful staff, rude and selfish

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Ladane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

8/10 Good

Ashley

Liked: Cleanliness, staff & service

10/10 Excellent

Alireza, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Hotel and Perfect pricing
Stayed 3 nights in Aug 2023

10/10 Excellent

Emmanuel

Stayed 4 nights in Jul 2023

10/10 Excellent

Rouxle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in the perfect location… only 5 minute walk to the Spanish steps! The staff was wonderful especially Fabio who was the bartender for the roof top bar! He was so sweet and personable. The rooms were spacious and very clean!
Stayed 4 nights in Jul 2023

10/10 Excellent

Diane, Sarasota

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very good stay at Hotel De La Ville, however we left 5 post cards with the front desk clerk to be mailed. They were stamped and ready to go, but the recipients never received them. My question is what happened to them after the clerk placed them in the room/key slots behind the front desk???? Please explain…

10/10 Excellent

Mark

Stayed 3 nights in Jul 2023

10/10 Excellent

Daisuke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front deck when we checked in 06/24/23 was very professional and nice. She has been great for the time we stayed.
Stayed 7 nights in Jun 2023

4/10 Poor

Niloofar

Liked: Cleanliness
Disliked: Room comfort
Our room had sewer smell the second we entered. It took them 2 nights to give us another room, which was smaller than our original room. It took them 2 more nights to change our room, and for similar room, they charged us more. Also for a 4 star hotel not to have hair conditioner and tissues in the room, to me is not acceptable.
Stayed 6 nights in Jun 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved this place. So charming and the staff was amazing. Incredible location for walking to the train and seeing the sights. Safe street, lots of space.
Stayed 1 night in Jun 2023

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location.
Stayed 3 nights in Jun 2023

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good amount of space in the rooms
Stayed 2 nights in Jun 2023

8/10 Good

Seek Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well located near the Train station. Easy to walk to the various attractions

8/10 Good

Alex, Manhanttan Beach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice period hotel. Needs a bit of love but overall it was a good place to stay.
Stayed 1 night in May 2023

4/10 Poor

Ann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very thin walls. You can hear everything. It's a very old hotel.
Stayed 1 night in May 2023

6/10 Okay

Peter

Stayed 3 nights in May 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Deprena, Linden

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is right next door to Hermes!!! Seriously though, the staff was amazing. From the servers in the breakfast room to the front desk concierge. Federico took time out to personally schedule dinner restaurants and also gave us an amazing upgrade. Lastly, the hotel has an amazing lounge area perfect to unwind, host a meeting or for a nightcap.

10/10 Excellent

Demetris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay we’ve had in Europe! Incredible value.
Stayed 3 nights in May 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
I felt safe in the area - very quite for sleeping with the window open.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with friendly staff.
We stayed 4 nights at De La Ville. We found the location to be ideal. Close to most of the attractions and walking distance to great restaurants. Rooms were comfortable and clean. Bathrooms were in good condition too. We did hear some late night revellers but that's to be expected when you are staying in the middle of the tourist area.
Stayed 4 nights in Apr 2023

10/10 Excellent

Joan, Eastham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location, very clean rooms/bathrooms, comfortable bed and a really wonderful breakfast buffet. Note that the single rooms are very small.
Stayed 2 nights in Apr 2023

8/10 Good

Heather

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great breakfast
Stayed 2 nights in Apr 2023

6/10 Okay

Steve

Stayed 4 nights in Apr 2023

10/10 Excellent

sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room.
Stayed 5 nights in Apr 2023

8/10 Good

Madeleine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel, in a very walkable neighborhood. At the same time is a quiet street!
Stayed 3 nights in Apr 2023

10/10 Excellent

Eric

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Has an old world charm
Stayed 4 nights in Mar 2023