Exterior

Reviews of Hilton Appleton Paper Valley

3.5 out of 5
Hilton Appleton Paper Valley
333 W College Ave, Appleton, WI

Reviews

8.2

Very good

Rating 10 - Excellent. 471 out of 1015 reviews" "
Rating 8 - Good. 259 out of 1015 reviews" "
Rating 6 - Okay. 154 out of 1015 reviews" "
Rating 4 - Poor. 91 out of 1015 reviews" "
Rating 2 - Terrible. 40 out of 1015 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kelly

Liked: Cleanliness
It is a convenient location. Parking was easy. The front desk was very friendly and helpful. The toilet ran, the bathroom fan was ridiculously loud, as was the heat. Street noise was audible.
Stayed 3 nights in Mar 2024

10/10 Excellent

wynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Sharon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I have to complain about this property is the mattress, way too firm. Felt like we were sleeping on a concrete surface without any padding which is horrible if you have fibromyalgia.
Stayed 2 nights in Mar 2024

8/10 Good

Stephen, Fitchburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility and great breakfast. Little bit of a funky smell, changing rooms did not help. Suspect an issue with HVAC.
Stayed 1 night in Jan 2024

8/10 Good

Sandy

Travelled with family
Our hotel was wonderful clean easy check-in. Unfortunately the restaurant Lombardi they have on their facility is absolutely horrible. Wouldn’t recommend that place to anyone. Thank you.
Stayed 1 night in Mar 2024

6/10 Okay

Madalyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean & quiet. Definitely staying again.
Stayed 5 nights in Mar 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located near Lawrence univercity.
Stayed 2 nights in Mar 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No hot tub
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good dining
Stayed 1 night in Mar 2024
Response from fom on 9 Mar 2024
Thank you for rating and staying with us. Please join us again soon.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from fom on 9 Mar 2024
Leslie, glad you enjoyed your stay we aim to please.

4/10 Poor

Jenny

Travelled with family
I thought it was a pretty nice place to stay, other than the housekeeping never came back and brought us towels that we asked them for, The rooms were very warm and it would not cool down so it was hard to sleep and the beds were so hard. I had to go get fans just to sleep. I paid for 2 nights but left the next day as I couldn’t sleep on that room again, I told the receptionist about it and they didn’t do anything, Don’t think I will be staying again.
Stayed 2 nights in Mar 2024
Response from FOM on 7 Mar 2024
Thanks for the review.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Huge place! Went for a music event and it was great. Lots of food options in and around the hotel. Comfy beds, clean rooms, friendly staff. Right in downtown Appleton so you can walk anywhere to shops, dining, etc.
Stayed 3 nights in Feb 2024
Response from FOM on 7 Mar 2024
Thanks for the review.

8/10 Good

Karlee

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from FOM on 7 Mar 2024
Thanks for the review.

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not as nice as I would expect for the price.
Stayed 2 nights in Mar 2024
Response from FOM on 7 Mar 2024
Thanks for the review.

6/10 Okay

Keith

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Wasn't able to get reception on the TV, contacted front desk and was told they would look into it but never followed thru.
Stayed 2 nights in Mar 2024
Response from FOM on 7 Mar 2024
Thanks for the review.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room with friendly staff
Stayed 2 nights in Mar 2024
Response from FOM on 7 Mar 2024
Thanks for the review.

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and bathroom. Parking off property a bit inconvenient, but cool that they had a golf simulator downstairs.
Stayed 1 night in Mar 2024
Response from FOM on 2 Mar 2024
Thanks for the review.

8/10 Good

Lynn

Travelled with partner
Alot was offered inside the hotel. You wouldn’t have to leave. Wish there was a hot tub in our room.
Stayed 2 nights in Feb 2024
Response from FOM on 2 Mar 2024
Thanks for the review.

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking sucks
Stayed 1 night in Feb 2024
Response from FOM on 2 Mar 2024
Thanks for the review.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I did not like that they did not provide any type of complimentary breakfast. For the price you pay even something small or free coffee in the lobby would have been nice.
Stayed 2 nights in Feb 2024
Response from FOM on 2 Mar 2024
Thanks for the review.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located across the street from the performing arts center. Many dining options all within walking distance
Stayed 1 night in Feb 2024
Response from FOM on 2 Mar 2024
Thanks for the review.

2/10 Terrible

anthony

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This is a bad Hotel. I am sure this is a busy weekend but let’s start. Phone in room not working Bedding dirty nasty dirty! Room booked for 4 people no roll out bed as advertised No bedding in house after housekeeping leaves for the weekend so even though I had a roll Not enough towels for two let alone 4 Room is gross like nasty stuff on walls carpet ect Elevator well they have 3 that I can find one is to a separate part of hotel two to the main part I think honestly the layout is confusing at first I had to purchase an inflatable mattress and I can’t get blankets for them to stay warm under. Thanks Hilton. Just kidding this sucks very bad and I hate it very much.
Stayed 1 night in Feb 2024
Response from FOM on 2 Mar 2024
I will pass your concerns on to the mangers involved.

4/10 Poor

John

Liked: Cleanliness
Disliked: Property conditions & facilities
Only one chair in room for multiple people. The electrical outlet and light fixture did not work.
Stayed 1 night in Feb 2024
Response from FOM on 2 Mar 2024
Thanks for the review.

10/10 Excellent

Joy, Green Bay

Stayed 1 night in Feb 2024

6/10 Okay

Earl

Liked: Staff & service
Easy spot in Appleton
Stayed 2 nights in Dec 2023
Response from FOM on 2 Mar 2024
Thanks for the review.

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hospitality in
Stayed 1 night in Feb 2024
Response from FOM on 2 Mar 2024
Thanks for the review.

10/10 Excellent

Cheryl, Wausau

Stayed 1 night in Feb 2024

4/10 Poor

Timothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
In the heart of the city. Easy walking distance to shops and restaurants.
Stayed 1 night in Feb 2024
Response from FOM on 2 Mar 2024
Thanks for the review.

6/10 Okay

Justin

Stayed 3 nights in Feb 2024

10/10 Excellent

Arlee

Stayed 3 nights in Feb 2024

6/10 Okay

scott

Disliked: Property conditions & facilities
My opinion. This place shouldn’t have the Hilton name on it. Mediocre at best. The elevators look like they’re from a 60’s. The “newly remodeled “ rooms look like a 3rd grade industrial arts class did the taping, muddying, trim and room painting. The ac/heat vent was definitely from the 60s. Painted 25 times bent and poor condition. And the clicking horrible noice from the fan on low speed coming out of that vent was loud and annoying! 3/4” gap under the door. And I ordered room service and after 1 hour and 30 minutes and 5 calls to the front desk and restaurant they made me a new breakfast forgetting the sausage in the BYO omelet. And I received my breakfast at noon when I ordered it before 10am. I have the receipt on my phone for order, time and bill!! Do you tell me? How was my stay!!
Stayed 2 nights in Feb 2024
Response from FOM on 19 Feb 2024
Scott, thank you for your opinion and detailed review. I have passed this on to all the departments informing them of your concerns.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying here, very clean, quiet and everything expected from a Hilton stay.
Stayed 3 nights in Feb 2024
Response from FOM on 19 Feb 2024
Joseph, Excellent to hear. Please think of us the next time you are in the area.

6/10 Okay

Troy

Stayed 4 nights in Dec 2023
Response from FOM on 19 Feb 2024
Thank you for taking the time to rate our hotel. We strive to provide the best possible experience. Sorry if we did not meet your expectations.

8/10 Good

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Friendly staff
Stayed 1 night in Feb 2024
Response from FOM on 19 Feb 2024
Dylan, thank you for your kind words regarding our staff.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FOM on 19 Feb 2024
Thank you for rating our hotel so highly. We strive to provide the best experience. Glad to hear you enjoyed your stay.

8/10 Good

Amie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Only complaint was no microwave in the room. We like to bring our own food for certain meals.
Stayed 3 nights in Feb 2024
Response from FOM on 19 Feb 2024
Thank you for rating our hotel so highly. We strive to provide the best experience. Glad to hear you enjoyed your stay.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues,happy with everything
Stayed 1 night in Jan 2024
Response from FOM on 19 Feb 2024
Thank you for rating our hotel so highly. We strive to provide the best experience. Glad to hear you enjoyed your stay.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
loved it
Stayed 1 night in Feb 2024
Response from FOM on 19 Feb 2024
Thank you for rating our hotel so highly. We strive to provide the best experience. Glad to hear you enjoyed your stay.

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on 19 Feb 2024
Thank you for rating our hotel so highly. We strive to provide the best experience. Glad to hear you enjoyed your stay.

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from FOM on 19 Feb 2024
Thank you for rating our hotel so highly. We strive to provide the best experience. Glad to hear you enjoyed your stay.

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk employees were knowledgeable and very accommodating. Jer was extremely professional and pleasant to communicate with. My group was also very pleased with shuttle service provided. Thanks!!! Will be back.
Stayed 1 night in Jan 2024
Response from FOM on 6 Feb 2024
Keith, thank you for mentioning Jer. I cannot wait to share this with her.

10/10 Excellent

Stacy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable i liked. Didnt have a hot tube😞
Stayed 1 night in Jan 2024
Response from FOM on 19 Feb 2024
Thank you for rating our hotel so highly. We strive to provide the best experience. Glad to hear you enjoyed your stay.

10/10 Excellent

Jordan

Stayed 2 nights in Jan 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodating hotel. Nice room & excellent dining options at the Lombardi Steakhouse!
Stayed 1 night in Jan 2024
Response from FOM on 6 Feb 2024
Ashley, so glad to hear of your experience at Lombardi's. If you haven't tired the Brussel sprouts, they are a must on your next visit.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Hilton Paper Valley hotel location is in the middle of down town Appleton, walking distance from east to west for any type of fun events happening. Great place to stay!
Stayed 1 night in Jan 2024
Response from FOM on 19 Feb 2024
Thank you for rating our hotel so highly. We strive to provide the best experience. Glad to hear you enjoyed your stay.