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Reviews of CopperLeaf Boutique Hotel & Spa, BW Premier Collection

3.5 out of 5
CopperLeaf Boutique Hotel & Spa, BW Premier Collection
300 West College Avenue, Appleton, WI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 649 out of 845 reviews" "
Rating 8 - Good. 133 out of 845 reviews" "
Rating 6 - Okay. 46 out of 845 reviews" "
Rating 4 - Poor. 8 out of 845 reviews" "
Rating 2 - Terrible. 9 out of 845 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

cindy, verona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice place to stay. If we’d been there longer than one night I would have asked for a room with a better view. Our only view were several large air handlers a few feet from our windows, along with a brick wall.
Stayed 1 night in Apr 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent the night so we could watch a comedy show, me and my partner for the most part walked everywhere we went comedy show, coffee shop, art museum. Still weird to charge for the treats separately but all in all very nice stay.
Stayed 1 night in Apr 2024
Response from Peter Rank, General Manager on 14 Apr 2024
David, thank you for your review of the CopperLeaf!

10/10 Excellent

Owen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful boutique hotel-great restaurant and esp the bar mixologist Jonathan- worth going just for that alone!
Stayed 1 night in Apr 2024
Response from Peter Rank, General Manager on 13 Apr 2024
Thank you, Owen for your review of the hotel. I will be sure to share your comments with Jonathan, he will be elated!

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Peter Rank, General Manager on 8 Apr 2024
Thank you, Hayley, for your review.

10/10 Excellent

Stephen, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located property. Friendly, helpful staff. Nice rooms. Breakfast box option is great since no breakfast service. Coffee turns on lobby. Comfortable place to stay.
Stayed 2 nights in Mar 2024
Response from Peter Rank, General Manager on 31 Mar 2024
Stephan, thank you for sharing your positive thoughts on your recent stay with us, they are greatly appreciated.

10/10 Excellent

david, Carnation

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Will be back.
Stayed 7 nights in Mar 2024
Response from Peter Rank, General Manager on 31 Mar 2024
David, thank you for your review and we look forward to your next visit with us.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Peter Rank, General Manager on 28 Mar 2024
Thank you, Nicholas for your review.

2/10 Terrible

Ashley

Liked: Cleanliness
Disliked: Staff & service
Response from Peter Rank, General Manager on 24 Mar 2024
Ashley,Thank you for reviewing our hotel over multiple platforms and again I want to personally apologize for your experience with us.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful - great location, incredibly nice staff at the front desk, and delicious restaurant (Rye) downstairs. Our only complaint is about the room directly above us because they paced back and forth and sounded like they were moving furniture until 3am but that's not the hotel's fault! Parking garage is directly behind the hotel and easy to access. Rooms were clean and the mini bar had a great selection! We will definitely book again.
Response from Peter Rank, General Manager on 18 Mar 2024
Jamie, thank you for taking a moment to write down your thoughts on your recent stay with us, they are greatly appreciated.

10/10 Excellent

Tami, Gladstone

Stayed 1 night in Mar 2024
Response from Peter Rank, General Manager on 31 Mar 2024
I appreciate your review of the CopperLeaf Hotel!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the best hotel in Appleton. Always stay there when I'm in town. And their restaurant, Rye, is worth a trip to Appleton all on its own!
Stayed 1 night in Feb 2024
Response from Peter Rank, General Manager on 27 Feb 2024
Robin, I appreciate the time you took to review our hotel. The team will be elated to read your review.

10/10 Excellent

Haoyu

Stayed 1 night in Feb 2024
Response from Peter Rank, General Manager on 24 Mar 2024
Haoyu, thank you for your review!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
very comfortable and nice location
Stayed 3 nights in Feb 2024
Response from Peter Rank, General Manager on 26 Feb 2024
Ian, thank you for your review and your kind words.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Peter Rank, General Manager on 21 Feb 2024
Thank you, Erik, for your review.

10/10 Excellent

Sahe

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and things were easygoing
Stayed 3 nights in Feb 2024
Response from Peter Rank, General Manager on 16 Feb 2024
Sahe, thank you for writing down your thoughts about the CopperLeaf, they are greatly appreciated.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice place to relax
Stayed 1 night in Feb 2024
Response from Peter Rank, General Manager on 12 Feb 2024
Thank you Mark for your review.

10/10 Excellent

Eric, Fond du Lac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Peter Rank, General Manager on 12 Feb 2024
Eric, I appreciate your recent review of our hotel.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy access to everything i am looking for.
Stayed 2 nights in Jan 2024
Response from Peter Rank, General Manager on 29 Jan 2024
David, my personal thanks for your review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Peter Rank, General Manager on 18 Jan 2024
John, thank you for your review.

6/10 Okay

David

Travelled with family
Liked: Staff & service
I expected more for what I paid.. opened the blinds and dust flew everywhere.the jetted tub handle fell off when I turned the water on.. I was able to fix that. Jetted tub did not work.. maintenance and front desk staff were great and fixed in in 30 min or less.. the shower although the water was hot had no water pressure. The room temp was either to hot or to cold so had to adjust the temperature multiple times. The heating vent had constant cold air coming out regardless of the temperature. USB ports on the night stand did not work.. like I said expected more or better for what we paid. I can't say enough about the staff, they were great!!!
Stayed 1 night in Jan 2024
Response from Peter Rank, General Manager on 14 Jan 2024
David, thank you for taking time to review our hotel. Please accept my personal apologies for the issues you expeiriencec during your recent stay. I am delighted that Maintenance and our Reception Desk were able to fix your jetted tub, but all these deficiencies should have been fixed prior to your arrival.

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Peter Rank, General Manager on 11 Jan 2024
Michael, my personal thanks for your review!

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and our room was amazing, clean and plenty of towels.
Stayed 1 night in Jan 2024
Response from Peter Rank, General Manager on 10 Jan 2024
Dawn, thank you for your kind words in your review.

6/10 Okay

Bobbie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was beautiful, and the staff were very friendly. The spa was out dated, and mediocre. Our toilet had a sewer smell every time we flushed. It was very off putting.
Stayed 1 night in Dec 2023
Response from Peter Rank, General Manager on 8 Jan 2024
Bobbie, thank you for your review.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Peter Rank, General Manager on 28 Dec 2023
Kelly, I appreciate your review.

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT SERVICE NO PROBLEMS HERE
Stayed 1 night in Dec 2023
Response from Peter Rank, General Manager on 26 Dec 2023
Wayne, thank you for your review of the CopperLeaf Hotel.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To start with the front desk couldn't have been more helpful with information of the area, directions or been more friendly. The guest room was clean, well furnished and comfortable. The restaurant associated with the hotel, Rye, has a comfy bar, some of the best beef I've had in my 12 years of living in Wisconsin, great wine list along with great service. I cannot say enough about our experience. I look forward to another visit to Appleton to enjoy this find again.
Stayed 1 night in Dec 2023
Response from Peter Rank, General Manager on 22 Dec 2023
Mike, thank you for taking time to write a detailed review of our hotel, we greatly appreciate it. I will be sure to share your comments with the entire hotel, they will be elated!

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff who was not accomodating because apparentally if you use Expedia you are the scum of the earth and your reservation doesn't matter. Was extremely rude and racist to the customer service agent. Place gave me the ickkk....would not want to stay somewhere where thats how you treat your customers. Will be spreadign the word about rude front desk woman-seems to be a trend for her.
Stayed 1 night in Dec 2023
Response from Peter Rank, General Manager on 27 Dec 2023
Thank you for taking a moment to review our hotel, it is greatly appreciated. It was unfortunate that your flight was cancelled. I did take a look at your reservation personally and noticed you did reserve through another party and not with the hotel directly. Unfortunately, when someone reserves their guestroom through another party than the hotel directly, they need to contact the party whom they reserved the room through and not the hotel directly. I saw notes on your reservation from the receptionist who took your call confirming this. I completely understand your frustration with the hotel not being able to change/cancel your reservation.

2/10 Terrible

Kira

Stayed 1 night in Dec 2023
Response from Peter Rank, General Manager on 10 Jan 2024
Thank you for your response.

10/10 Excellent

Darren

Stayed 1 night in Dec 2023
Response from Peter Rank, General Manager on 22 Dec 2023
Darren, thank you for your review.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Peter Rank, General Manager on 14 Dec 2023
Anonymous, thank you for your review.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Peter Rank, General Manager on 22 Dec 2023
Thank you for your review.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Peter Rank, General Manager on 10 Dec 2023
Thank you, Dan, for your review!

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a quick 1 night stay. The property is beautiful, clean and convenient to restaurants and the show. Will stay again when we are in the area!
Stayed 1 night in Dec 2023
Response from Peter Rank, General Manager on 6 Dec 2023
Stacy, thank you for taking a moment to write down your thoughts on your recent stay with us, they are greatly appreciated.

10/10 Excellent

Rhonda

Stayed 1 night in Dec 2023
Response from Peter Rank, General Manager on 5 Dec 2023
Thank you for your review, Rhonda!

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and comfortable with home like feeling. Staff is very friendly and accommodating!!
Stayed 1 night in Nov 2023
Response from Peter Rank, General Manager on 30 Nov 2023
Thank you, Violet, for your review.

10/10 Excellent

Brady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to get away for a weekend. The suites were nice but you can only access the bathroom though the bedroom. So if you have someone sleeping on the pullout in the other room, they will be entering the bedroom to get to the bathroom. That was the only negative. Love the place.
Stayed 2 nights in Nov 2023
Response from Peter Rank, General Manager on 29 Nov 2023
Brady, thank you for your patronage of the CopperLeaf Hotel and for taking time to review our hotel.

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good! Would stay again
Stayed 1 night in Nov 2023
Response from Peter Rank, General Manager on 28 Nov 2023
Thank you, Candice, for your review of our hotel.

10/10 Excellent

Rena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, friendly staff, prompt with room service No kids running around screaming Starbucks coffee Festive for the holiday season
Stayed 2 nights in Nov 2023
Response from Peter Rank, General Manager on 23 Nov 2023
Rena, Many thanks for your recent visit with us and for leaving your feedback. I'm delighted to hear that you enjoyed your time at the CopperLeaf Hotel. We look forward to your return with us!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Peter Rank, General Manager on 20 Nov 2023
Thank you for your review, WIlliam..

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Peter Rank, General Manager on 20 Nov 2023
Kaitlyn, thank you for your review.

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from Peter Rank, General Manager on 19 Nov 2023
Thank you for your review, Jennifer.

8/10 Good

Kimberly

Stayed 1 night in Nov 2023
Response from Peter Rank, General Manager on 19 Nov 2023
Kimberly, thank you for your review.

10/10 Excellent

Valarie

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 1 night in Nov 2023
Response from Peter Rank, General Manager on 18 Nov 2023
Valarie, Thank you for your review of the CopperLeaf Hotel, much appreciated.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Peter Rank, General Manager on 15 Nov 2023
Thank you for your review, Shaun!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property centrally located to good restaurants. Very nice personnel. WONDERFUL beds😊
Stayed 4 nights in Nov 2023
Response from Peter Rank, General Manager on 14 Nov 2023
Diana, thank you for your review of the CopperLeaf Hotel, it is greatly appreciated.

10/10 Excellent

KATIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms, perfect location. 10/10!! We will definitely be staying here again!
Stayed 2 nights in Nov 2023
Response from Peter Rank, General Manager on 13 Nov 2023
Katie, thank you for taking time to write down your thoughts on your recent stay with us, they are greatly appreciated.

10/10 Excellent

Jasmin, Palmetto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Peter Rank, General Manager on 9 Nov 2023
Jasmin, thank you for your review.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Peter Rank, General Manager on 9 Nov 2023
Thank you, Anonymous for your review!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Nov 2023
Response from Peter Rank, General Manager on 7 Nov 2023
Heather, thank you for your review.

4/10 Poor

Jason

Liked: Cleanliness
Disliked: Room comfort
Good looking, but a hard pass
Overall, the this hotel looks good and seems like a central place to stay, however, too many mistakes checking in, the room is dark, and the air flow is not very good. When I checked in, I was assigned a room and given the key cards but they didn’t work. After going back down and getting new cards, one card didn’t work but luckily the other card did. When I got in the room, it smelled like sulfur and there was no air flow. I had to turn the HVAC on high to get some air flowing. I was only in the room for 15 minutes and had to get to leave and hope it would be OK in a few hours. After I came back the smell had gone but the room was even darker - turning all lights was helpful but wasn’t very efficient. The TVs are excessively high my neck was feeling strained. The bedroom area has little to no airflow. I was sleeping in the living area and then some pranksters were running down the hallway and knocking on doors - super annoying. Also, this hotel doesn’t have breakfast options so you’ll have to leave the hotel to get food. Checkout was a bit odd, I was asked if I wanted a printed or email receipt and I said yes, but was told that I booked through an app and the receipt will be in the app. Another person was given a receipt via email, and they booked through the same app I did. Lastly, parking is a dirty structure behind the hotel (not connected), and is $6. Wouldn’t stay here again.
Stayed 1 night in Nov 2023
Response from Peter Rank, General Manager on 6 Nov 2023
Jason: Thank you for taking time to review our hotel. Please accept my personal apology for the service dificencies.