Nice but relatively disappointing
Posted 13-Apr-2016 on Hotels
Not a 4.5 rating. The rooms were clean but small with ant problems, not a few, hundreds. They did upgrade our room on the last night though after complaining twice. Breakfast and lunch was limited and only okay. Dinner was better but not great. Service varied.
The pool was clean but the cabanas did not have shade and a few smelled like rotten. The snack bar often ran out before close. They also ran out of towels on multiple occasions.
The hotel’s beach is nice but public so if you booked this resort because it states adults only that does not mean that your time on the beach will not include children.
Also the hotel recommended a day boat tour that was the worst boat tour I have ever been on. Over crowded with lots of children, and the only drinks were warm beer and rum punch. I was surprised this tour was promoted out of a "4.5" star hotel. Certainly not worth the money at over $110 per person.
Additionally there was an annual beach party on a nearby beach with music blasting until 4-5 am. The hotel warned us the day before and could only offer ear plugs.
The listing for this hotel on hotels.com stated free wifi in the room and room darkening curtains. None of these were true. Wifi had a daily charge of $8.