- Swandor Hotel fell short of its claimed 5-star luxury.
- Facilities were disappointing, with surcharges for everything, even tennis.
- WiFi awful & non existing in most places
- The pool was disorganized and cold, and the "beach" was a patch of grass with a steep step.
- Unclean communal toilets and a gym without air conditioning were a letdown.
- Luggage storage upon checkout was insecure, with no service to speak of.
- Limited to one small towel per person.
- Unhelpful guest relations and unwelcoming reception staff.
- Staff often occupied with their phones, lacking attention to guests.
- Food was repetitive and served lukewarm.
- Limited beverage choices, with extra charges for branded or bottled drinks.
- The entertainment team, particularly Shamil, was a bright spot in an otherwise disappointing stay.
- One of the worst hotel experiences, far from the promised luxury.