Ratings based on 75 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
85% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kent

Pleasantly Suprised

Posted 31-Oct-2015
Pros: staff and atmosphere
Cons: check in - cater for those who prearrange
Location: Old town only 45 mins bus ride for 2 LIRA and takes senic routes , Several local Bazaar around aswell
Apart from checking which took over 4 hours despite prearranging my flight will arrive early in the morning everything else was perfect . staff were brilliant , food was awasome too much to eat and rep fun . overal very impressed and will go back again .
Comment from Hotel Management
06-Feb-2016 by WOW Resort Hotels, Hotel Management
Dear Mrs. Boytunde, Thank you for taking your value time in order to share your impressions about our WOW Topkapı Palace Hotel. It is always wonderful to hear when our guest were so impressed with their stay that they plan on returning in the future. For highlighting facilities like the variety of foods, our friendly and helpful staff, we sincerely want to thank you. We are truly lucky to have absolutely wonderful staff working with us and thank you for acknowledging that in your reputations. The pleasure will be all ours to welcome you to our WOW Topkapı Palace Hotel again. Best Regards. Elif Körük Customer Relations Manager WOW Resort Hotels
5 out of 5
Recommended
for Business Travellers
by Xuming from 中国

Posted 19-Oct-2015 on Hotels
第一天入住赠送了一小瓶威士忌,和几种坚果,不错。酒店在地中海边,风景好,酒店内的游泳池超爽。
Comment from Hotel Management
26-Dec-2015 by World of Wonders Hotels, Hotel Management
Dear Xumig, First of all I want to apologize for respond you in English but unfortunately I cannot speak your language. I hope that you will forgive me this am pleased to hear you enjoyed your stay with us and that we were able to provide you memorable experience. I am pleased to read that you like our services and our wonderful view. I would like to thank you one more time for your kind words. We all look forward to having another opportunity to welcome you in not too distant future. Kindest Regards, Elif Körük Customer Relations Manager WOW Resort Hotels
Comment from Hotel Management
26-Dec-2015 by World of Wonders Hotels, Hotel Management
Dear Xumig, First of all I want to apologize for respond you in English but unfortunately I cannot speak your language. I hope that you will forgive me this. We was delighted to read about your wonderful time in our hotel and the team all really appreciated your compliments about our pool, facilities of the hotel and nice view of the hotel. I will share your comments with our team members and management. It will be a big pleasure and honor for us to welcome you next visit to Antalya. Best Regards, Elif Körük Customer Relations Manager WOW Resort Hotels
Comment from Hotel Management
26-Dec-2015 by World of Wonders Hotels, Hotel Management
Dear Xumig, First of all I want to apologize for respond you in English but unfortunately I cannot speak your language. I hope that you will forgive me this. We was delighted to read about your wonderful time in our hotel and the team all really appreciated your compliments about our pool, facilities of the hotel and nice view of the hotel. I will share your comments with our team members and management. It will be a big pleasure and honor for us to welcome you next visit to Antalya. Best Regards, Elif Körük Customer Relations Manager WOW Resort Hotels
Comment from Hotel Management
26-Dec-2015 by World of Wonders Hotels, Hotel Management
Dear Xumig, First of all I want to apologize for respond you in English but unfortunately I cannot speak your language. I hope that you will forgive me this. We was delighted to read about your wonderful time in our hotel and the team all really appreciated your compliments about our pool, facilities of the hotel and nice view of the hotel. I will share your comments with our team members and management. It will be a big pleasure and honor for us to welcome you next visit to Antalya. Best Regards, Elif Körük Customer Relations Manager WOW Resort Hotels
Comment from Hotel Management
26-Dec-2015 by World of Wonders Hotels, Hotel Management
Dear Xumig, First of all I want to apologize for respond you in English but unfortunately I cannot speak your language. I hope that you will forgive me this. We was delighted to read about your wonderful time in our hotel and the team all really appreciated your compliments about our pool, facilities of the hotel and nice view of the hotel. I will share your comments with our team members and management. It will be a big pleasure and honor for us to welcome you next visit to Antalya. Best Regards, Elif Körük Customer Relations Manager WOW Resort Hotels
4 out of 5
Recommended
for Couples
by HASAN from cyprus

magnificient

Posted 07-Sep-2015 on Hotels
splendid
Comment from Hotel Management
12-Dec-2015 by World of Wonders Hotels, Hotel Management
Dear Mr. Hasan, Thank you for your reputation and your nice words to” magnificent”. Your feedback is very important for us and will be used to reconsider improvements neededI am pleased to read that you like facilities of the hotel and service. We are looking forward to welcome you again in our WOW ResortHotels Elif Körük Customer Relations Manager WOW Resort Hotels
5 out of 5
Recommended
for Families
by IHAB from Israel

Posted 26-Jul-2015 on Hotels
It is amazing
Comment from Hotel Management
10-Oct-2015
Dear Guest, Thank you for the nice comment and rating. You're always welcome on board. We will be pleased to serve you again. Best regards, WOW Resort Hotels
5 out of 5
Recommended
for Families
by Nurlan from Актау

Отель для семейного отдыха!

Posted 23-Jul-2015 on Hotels
Отель хороший, особенно для семейного отдыха, дочь была в восторге. Очень большая территория, бассейн, пляж, везде барные стойки с бесплатными напитками. Есть много чего интересного в плане развлечении (за деньги): катер-катамаран, дайвинг, и все такое. И город и аэропорт не далеко от отеля. Про персонал не буду что то говорить, потому что их могут и не быть в след. сезоне и жалоб как таковых нет. В интернете есть отзывы в которых написаны очень много про этот отель.
Comment from Hotel Management
21-Nov-2015 by World of Wonders Hotels, Hotel Management
Здравствуйте,нам очень приятно видеть,что вам и вашей семье понравился отдых в нашем отеле.Позитивные отзывы как ваши,мотивируют нас,давая тем самым возможность поднять качество сервиса,чтобы гости могли почувствовать комфорт.Будет честью приветствовать вас снова среди наших гостей. С уважением, Тамара Отдел по работе с гостями
5 out of 5
Recommended
for Couples
by Blagovest from Sofia, Bulgaria

Honeymoon to dream of

Posted 11-Jul-2015 on Hotels
We arrived at the hotel and were meeted kindly and from smiling employees at the gate. When we got to our room (as we were travelling for our honeymoon) it was specially decorated, we got a special bottle of champagne and some fruits for ourselves as a present from the hotel. The room was clean and renovated (bathroom area). Facilities were perfect, you've got the choice of wheter it to be the beach or the pool, one of the many bars and clubs or just strolling around the green alleys all over the hotel. You also have access to the sister hotel, Kremlin Palace, thus having the choice each night where to go for a show. The shows were varied and interesting, with different themes, but never boring. We'd like to thank the hotel for the great time we had. We'll be coming back next year. Definitely recommended.
Comment from Hotel Management
17-Oct-2015 by World of Wonders Hotels, Hotel Management
Dear Blagovest, First of all we would like to thank you for your feedback you shared with us and other guest who is planning to come our hotel. We are very proud to be your choice for the honeymoon holiday and you are planning to visit us again. It is good to hear that you had a good time and that you like the pools, staff and especially team members. Every compliment about our services gets passed directly to related departments. It is always motivating to know that our guests recognize the care the staff put into their work. We all look forward to having another opportunity to welcome you in not too distant future. Kindest Regards, Elif Körük Customer Relations Manager World of Wonders Resort Hotels
4 out of 5
Recommended
for Families
by Human from Oslo

valuta for pengene

Posted 11-Jul-2015 on Hotels
Vi besøkte dette hotellet for 2. gang og vi var like fornøyd som første gang. Kort avstand til flyplassen, egen strand, mange aktiviteter, god mat, god service og muligheten til å benytte nabo-hotellets fasiliteter er noen av de mange grunner til at vi vendte tilbake dit. Vi har allerede besøkt et 3. besøk i 2016. Ja mange russere og briter, men vi dro ikke dit for å bli kjent med andre skandinavere.
Comment from Hotel Management
07-Nov-2015 by World of Wonders Hotels, Hotel Management
Dear Mrs. Human , I would like to thank you for all your comments which are motivated us. It would be nice if I could answer this in Norvegian. As I understand from your reputation you had nice holiday with us. The pleasure will be all ours to welcome you to our WOW Kremlin Palace Hotel again. Elif Körük Customer Relations Manager WOW Resort Hotels
Comment from Hotel Management
07-Nov-2015 by World of Wonders Hotels, Hotel Management
Dear Mrs. Human , I would like to thank you for all your comments which are motivated us. It would be nice if I could answer this in Norvegian. As I understand from your reputation you had nice holiday with us. The pleasure will be all ours to welcome you to our WOW Kremlin Palace Hotel again. Elif Körük Customer Relations Manager WOW Resort Hotels
3 out of 5
Recommended
for Families
by Sedat from Manchester

Rude staff and very poor cleaning standards

Posted 21-Jun-2015 on Hotels
For 5 star hotel they provide us extra bed it was about to collapse and when I told receptionist on the day c/o his answer was you should told us before!!! Why would u put broken bed with the star rates hotel already have that clearly tells its not 5 star hotel standard!!
Comment from Hotel Management
12-Dec-2015 by World of Wonders Hotels, Hotel Management
Dear Mr. Sedat Unfortunately, out of your review is clear to recognize that we have not been able to meet your expectations There was misunderstanding about the situation because if you have told us when the bed collapse, we could have change immediately. If you have not told us your dissatisfaction check –out date, we do not have chance to increase your satisfaction. It is always our effort, to offer our guests the best service and we will carefully consider each comment of your review and will handle your opinion with the same importance, like we do it with each other comments of our Guests. Please be assured that we will immediately take measures where it is necessary. Nevertheless we wish you all the best and many nice holidays for the future. Best Regards Elif Körük Customer Relations Manager WOW Resort Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from Sarajevo

Spacious resort with lots of natural shade

Posted 19-Jun-2015
Advantages: the hotel has a lot of facilities for children and adults. The food is very decent for a resort a capacity of 2,000 guests. The rooms are spacious for a family of four. Cons: toilet in the room needs to be renovated and the pool toilets are dirty most of the day. Few receptionists were very impolite.
Comment from Hotel Management
07-Sep-2015 by WOW Resort Hotels, Hotel Management
Dear Guest, Many thanks for taking the time to share your thoughts regarding your recent stay. It's wonderful to hear how much you enjoyed your time with your family and we are thrilled that you found everything to be so positive. Your kind comments about the hotel and the team members are highly appreciated. Each of the points that you have specify will be handled with the necessary care and thoroughness. We constantly are working at improvements. The pleasure will be all ours to welcome you to our WOW Kremlin Palace Hotel again. Elif Körük Customer Relations Manager WOW Resort Hotels
5 out of 5
Recommended
for Families
by A verified traveller from HERTFORDSHIRE, UK

Excellent hotel, great staff.

Posted 09-Jun-2015
Pros: The cleanliness and staff
Cons: Really need to have more lifeguards. This may be 'management' trying to save costs. The room could have been vacuumed a little better!
Location: Antalya shopping and other local shops.
The 12 day stay was excellent. Food was good and varied, also a bonus that you can use the facilities in the neighbouring hotel (Kremlin Palace). Must admit we did need to wake up early to reserve sun loungers in a decent location! although if you're not fussy there were plenty of loungers. One thing that was glaringly clear was all the toilets were incredibly clean. Staff were all helpful, although we did have one grumpy waiter when my son took a serviette from another table. The kids club was 'free' but usually the activities they did (pony rides, painting T shirts etc) required payment, and not that cheap, so a little annoying. They had a diving centre and allowed kids to try out scuba diving in the pool for free for a couple of minutes. If they liked it, you could pay to take them to the sea. Did a fantastic job, kids loved it! The tables at dinner, breakfast could be hard to find if you went early for dinner or late for breakfast. Although if you arrived earlier for breakfast or waited until the mini disco started there were plenty of tables. Sometimes service at the tables for drinks was slow, but found that if I went to the bar, they served you quickly (and sometimes before the waiters!) Slides were good and open for a couple of hours in the morning and again in the afternoon. Although one slide is closed in the morning and the other one in the afternoon because the pump can not cope with both. They did keep the other two slides open. Not an issue for us.
Comment from Hotel Management
11-Jun-2015 by World of Wonders Resort Hotels, Hotel Management
Dear Guest, I greatly appreciate the time you have taken to detail your thought following your stay at WOW Topkapı Palace Hotel . We are excited to hear that we were able to deliver excellent experience for you. I am pleased to read that you like facilities of the hotel ,cleaning and especially our team members. We are truly lucky to absolutely wonderful staff working with us. We have shared your comments about the services which not met your Satisfaction 100%, with the responsible department managers. Your opinion is taken very seriously and we will decide together if there are opportunities for improvement. It will be our pleasure to welcome you back to our hotel on your next visit to Antalya Best Regards Elif Körük Customer Relations Manager World of Wonders Resort Hotels